25hours Hotel Hamburg HafenCity

25hours Hotel Hamburg HafenCity

TripAdvisor rating 4.5/5 2,092 reviews

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Hotel extras

  • heimat restaurant

  • Harbour sauna

  • Library - mare Schmökerstube at the 25hours Hotel Altes Hafenamt

  • Clubfloor to relax

  • Mare kiosk

Hotel location

25hours Hotel Hamburg HafenCity

Ueberseeallee 5
20457 HAMBURG
Germany

GPS:53.5414631, 9.9984652

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

HEIMAT

Heimat or home is not a place, but rather a feeling and that's the philosophy we follow in our lives and our cooking. Food and wine are celebrated, shared and enjoyed here. What is served? Only the best that the local fields and waters can offer.

Your meetings and events

The flexible function rooms are all about stunning venues and tailor-made events. Modern technical equipment and a catering service from the HEIMAT kitchen+bar will help to put your crew on course and ensure all hands are on deck.

Room descriptions and layouts

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

The 170 cabins with maritime decor and featured like pilot's ladders are divided on five floors. The different cabin types tell tales of homesickness and wanderlust. All rooms include free high-speed WIFI and UE Boom Bluetooth speaker.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  2,092 reviews

Great location, fun hotel!

TripAdvisor rating 5.0/5

CameronSeven Couples - TripAdvisor review

100 percent recommend staying here when you visit Hamburg. Perfect location for sightseeing on foot, visiting Elbi or getting around on public transport. The hotel ticks all the usual boxes but also has some great USBs such as a free minibar, kettle, and free filter coffer 7 tea, vinyl room, and photo booth.

Dear CameronSeven Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best, Patrick Moreira General Manager

Back to its best

TripAdvisor rating 5.0/5

figbat Business - TripAdvisor review

Visit number 4 here for me - the last visit was OK but felt a bit less charming. Well this visit put the smile right back on my face. They have lightly updated the place since I was last there, but kept most of what made it great. The room was nice, lovely little details all over the place, a FREE MINI BAR! The hotel public spaces are chic and stylish, without being pretentious. The Vinyl Room and lounge on the first floor are uber cool. I ventured a little further afield this time and found it's an easy 20 minute walk to the Alster area, where there is lots to do - the immediate vicinity of the hotel is quite quiet although food and shopping options are available, and the impressive Speicherstadt is 5 minutes walk.

Hello figbat Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick Moreira General Manager

Awesome, but not perfect.

TripAdvisor rating 4.0/5

AlexeyProk Solo travel - TripAdvisor review

Amazing hotel. This hotel by itself is a sight to see. Complementary mini bar and game room are great. Design and customer service are superb. I can't give it 5 stars because the leather seat in the room was dirty and I don't want to know what happened on it. I only noticed dirt during day light. When I brought it up it was cleaned within hours. Cleaning staff mentioned that it is old. Well just toss it out then and it looked much better after cleaning. Parking was another issue. It is paid parking but it is a survival game being very limited. Due to construction it was hard to find and can be stressful.

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best Patrick Moreira General Manager

Quirky hotel - just not my taste

TripAdvisor rating 3.0/5

G-Mac1987 Business - TripAdvisor review

This hotel is a bit quirky. Not my cup of tea, but I’m sure some people might think it is cool. Room was fine. Bed was comfy. Shower was excellent. Now for the negatives: Reception staff are rude Not the hotel’s fault, but there is a massive construction site across the road. Does not make for very good views out your window. No room service until 18:00 - I arrived around 14:00 having had no lunch. My plan was to start working as soon as I got to my room and order some room service. This was not possible. Is this normal in Germany? Breakfast doesn’t start until 07:00 – I was getting picked up at 07:00 on Saturday morning. On the Friday night, I asked reception if there was anything they could do for me? Let me in early? Put a croissant in a bag for me? And this was the response I was met with – “Errrm, you could just wait until 07:00 and have your breakfast then” in a very snarky tone. I was actually taken aback by how rude she was. Absolutely horrendous customer service. The next morning at 06:45, after accepting I wouldn't be eating anything prior to my pick-up, I asked if it would be possible to grab a quick coffee. They couldn't even offer that. In my experience of hotels, breakfast at 07:00 is late. People start their day a lot earlier than that. To not be not be able to buy a coffee before 07:00 is shocking, especially when there are no coffee facilities in the rooms.

Dear G-Mac1987 Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Patrick Moreira General Manager

Fun decor, nice amenities, and helpful staff

TripAdvisor rating 4.0/5

lseiser Couples - TripAdvisor review

Stayed at the hotel for a weekend visit in Hamburg with our dog. Lower priced for the weekend we visited than comparable hotels, and we were not disappointed in the choice. The nautical themes of the rooms is done well and in a fun manner. We love the little perks provided in each room like the free mini bar, bag to use during your stay, and bluetooth speaker. Further, they have water bottles & towels at the hotel entrance for runners; the staff even allowed me to borrow a towel and water bottle to take with me to a local gym. The only downside of the room was that the shower had some mold in it. The best part of our stay was the hotel staff. We were able to check in early (around 10am), which was a huge perk because we had our dog with us, so we were able to keep her in the room and visit an extra museum during our stay. At the end of our trip, we also we able to have late check out! This significantly extended what we could fit into the weekend. The staff were also very friendly with our dog and provided useful information about dog-friendly areas. The location was good for what we needed. It was a 30+ minute walk to the main harbor area, but very close to the minature wonderland museum and the Maritime museum. Plenty of shops and grocery stores in the area for last-minute needs.

Hello lseiser Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick Moreira General Manager

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Other web-users rate our hotel

  • 447 reviews 8.7/10 Location
  • 619 reviews 7/10 Room
  • 543 reviews 8.7/10 Service
  • 9 reviews 7.5/10 WiFi
  • 381 reviews 8.1/10 Breakfast
  • 319 reviews 9.4/10 Vibe
  • 184 reviews 4.1/10 Cleanliness
  • 173 reviews 6.4/10 Value

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