25hours Hotel Altes Hafenamt

25hours Hotel Altes Hafenamt

TripAdvisor rating 4.5/5 417 reviews

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Hotel extras

  • NENI restaurant

  • The Boilerman Bar

  • Library - mare Schmökerstube at the 25hours Hotel Altes Hafenamt

  • Access to the sauna at the 25hours Hotel HafenCity

  • Free high-speed WIFI

Hotel location

25hours Hotel Altes Hafenamt

Osakaallee 12
20457 HAMBURG
Germany

GPS:53.5422781, 9.9984229

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

NENI

A culinary mosaic of Persian, Arabic, Moroccan, Israeli and Turkish influences. The NENI classics are mixed with locally sourced ingredients. The concept of Haya Molcho and her sons is based on sharing and enjoying meals together.

Your meetings and events

Benefit from the meeting room facilities at the 25hours Hotel HafenCity.

Room descriptions and layouts

meeting room

From 1 to 10 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

The 49 rooms draw their inspiration from the maritime adventures recounted by the old harbour master. Individuality and attention to detail go hand in hand with the 25hours standards: free high-speed WIFI and UE Boom Bluetooth speakers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  417 reviews

♥️RECOMMENDED😍

TripAdvisor rating 5.0/5

Elie D Couples - TripAdvisor review

♥️RECOMMENDED🥰 You want a unique place, a special atmosphere, a magical feeling land you like design and young elegant architecture & design! Then 25hours hôtel Altes Hafenamt is yours. You’re going to love it. On the picture the extra large room. 1x bike free of use. Sauna available in the sister hotel 2 mn away. Don’t hesitate, just book!

stylish hotel, good location.

TripAdvisor rating 5.0/5

terrylambUK Friends getaway - TripAdvisor review

Very stylish hotel, in the old port area of Hamburg. The hotel has a good restaurant and a great bar, with a nice outdoor area. Great staff, very helpful. The hotel and rooms are very stylish, interesting, and clean. There's plenty of restaurants, and bars either within a minute or two of the hotel, with others being a few minutes walk. There's also a couple of small supermarkets within a minute of the hotel. A couple of bakeries nearby also offer an alternative for breakfast. the area is quiet, full of heritage, and is only a 15 minute walk to the city centre. I rented an electric scooter, just outside the hotel, making the journey into the city centre just a few minutes. only two things I'd recommend, firstly an iron and ironing board in the room. and a slightly better range of beers in the Bar. The Germans make some of the best beers in the world, it would have been nice to have a larger option. Overall this is a great hotel, not formal in the way of a business hotel, much more interesting than that.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best Patrick Moreira General Manager

Cool hotel in cool part of Hamburg

TripAdvisor rating 5.0/5

annsofiagnevik Couples - TripAdvisor review

So cool hotel in an old building surrounded by only new cool buildings. Had a quiet and beautifully decorated room overlooking the garden - a garantie for a good night’s sleep. Nice bar and efficient and attentative staff. I especially liked the humour in the furnishing and decorating of the whole hotel. Beautiful and witty! We’ll come again.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best Patrick Moreira General Manager

Black hole in the Accor

TripAdvisor rating 2.0/5

oleg2510 Families - TripAdvisor review

I've been an Accor Platinum for many years, but I rarely see bad hotels like the "25hours Hotel Hamburg Altes Hafenamt". Stylish hotel, but the basic things of the hotel are at a very low amateur level. As many have already written in reviews earlier, there is no normal light in the rooms, semi-darkness. It's impossible to even shave in the bathroom, it's so dark, there is no extractor fan. The air conditioner blows directly on the bed, I woke up in the morning with a sore throat. The elevator did not go to my floor, I had to carry my suitcases on myself. The bed linen is so old that there are holes. Interns or just very lazy young people work at the reception. At check-in the staff member was not told anything about the hotel. When checking out from the hotel in the morning, the employee left somewhere, we waited for him for a long time. The employee came dissatisfied, probably we prevented him from resting. It would probably be good to send the hotel management for training, for example, to "25hours Hotel Indre By Copenhagen", so that they understand what a great hotel should be.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Patrick Moreira General Manager

Poor Housekeeping

TripAdvisor rating 2.0/5

MartinKMUC Families - TripAdvisor review

Housekeeping staff continuously tried to kick us out of the rooms from 8:45 AM on checkout-day (regular checkout-time is 12 noon); entry of staff into room without knocking; staff started room cleaning (before 12 PM) although haven’t checked out yet and our belongings still were in the room; dirty towels provided in rooms; a sock of a previous guest was in the room on arrival. Disappointing and inappropriate customer service after feedback was given. The interior of the hotel and the rooms is very nice and unique. Staff at the bar and in the restaurant were very friendly and obliging!

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Patrick Moreira General Manager

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Other web-users rate our hotel

  • 176 reviews 9.3/10 Location
  • 262 reviews 7.2/10 Room
  • 204 reviews 8.6/10 Service
  • 133 reviews 9.7/10 Vibe
  • 132 reviews 8.9/10 Breakfast
  • 78 reviews 8/10 Food
  • 72 reviews 7.6/10 Amenities
  • 69 reviews 6/10 Value

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