Fairmont Royal Palm Marrakech 5 stars

Customer review rating 4.6/5 1,224 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Fairmont Royal Palm Marrakech
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+ 24 Services

Hotel extras

  • Sweeping views of golf course and Atlas Mountains

  • Complimentary shuttle bus to and from the city center

  • Complimentary soft drinks from minibar

  • 50% off of all F&B for children between 6 and 12 years old

  • Children under 5 years old eat complimentary

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Bicycles rental (Nearby)Paying
  • Ski hire facilities (Nearby)Paying
Catering
  • 4 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Fairmont Royal Palm Marrakech

Km 12 Route D Amizmiz
BP2470
marrakech
morocco

Tel: +212524487800

Fax: (+212)524487875

Check-in from 16h00

Check out up to 12h00

  • By plane

    MARRAKECH MENARA At 8km / 4.97 miles

  • By train

    GARE DE MARRAKECH At 12km / 7.46 miles

GPS :31.51333, -8.0518

Your meetings and events

The Conference room is the largest meeting room at the hotel,and can accommodate up to 120 persons depending on the requiered configuration. It comes fully equipped to meet the needs of each guest.Evoking a sense of authenticity and formality, this dedicated boardroom is ideal for hosting all-day executive meeting, it provides an ideal setting for gatherings and is fully equipped to meet the needs of the guests.

Room descriptions and layouts

meeting rooms

From 1 to 483 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Audio and video equipment

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

With exceptional living spaces ranging between 72 and 310 m², our rooms, suites and villas are an invitation to spend quality time with the family or enjoy unique moments of relaxation in an warm setting.

Deluxe Room, 1 King size or 2 Twin beds, views overlooking the Golf and Atlas mountains

  • Max. number of persons: 3
  • Area: From 72 / 775 sq ft
  • Views: Mountain view, Garden View *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Breakfast in bed(...)

Deluxe Room, twin beds, views overlooking the Golf and Atlas mountains

  • Max. number of persons: 3
  • Area: From 72 / 775 sq ft
  • Views: Mountain view, Garden View, Golf view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

LE CARAVANE

Type of cuisine: International

A vintage touch and a genuine invitation to travel and discover authentic flavors. Le Caravane restaurant offers an elegant atmosphere with intimate alcoves for romantic dinners and a beautiful terrace surrounded by candle lights and bonfires.

Lunch

12:30 - 16:00

  • Mon
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  • Sat
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Dinner

18:00 - 22:30

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L'OLIVIER

Type of cuisine: Mediterranean

It is in this idyllic setting that the beautiful white wicker seats await the gourmets for a fresh lunch break. The light and contemporary cuisine of L 'Olivier is the promise of a getaway in the heart of Mediterranean flavours.

Lunch

  • Mon
  • Tue
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Dinner

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AL AÏN

Type of cuisine: Regional

Beautifully decorated with zellij tiles and handmade painted ceilings, Al Ain restaurant combines the art of delicate cuisine and Moroccan traditional food to create a feast of flavours.

Dinner

  • Mon
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Sabra

Type of cuisine: International

Sabra restaurant features a stylish and comfortable setting with views over the Golf course as well as a terrace to enjoy lunch under the shade of the olive trees. The menu features a large selection of light and seasonal meals.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Non contractual photo

Le Bar offers a jazz-infused atmosphere with a fireplace and a bar dressed up in brass, a reading corner, black granite flooring covered in large, high-quality wool rugs, precious fabrics, a piano and an everlasting attachement.

Lunch

  • Mon
  • Tue
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Dinner

  • Mon
  • Tue
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LEGENDS' BAR

Non contractual photo

The Legends' Bar offers a relaxed and dynamic atmosphere throughout the day and welcomes guests for drinks and signature cocktails at the bar with a stunning terrace in line with the Golf course.

Lunch

  • Mon
  • Tue
  • Wed
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  • Sat
  • Sun

Pool Bar

Non contractual photo

Offers a seasonal menu with a selection of fresh and light snacks, salads, sandwiches, refreshing chilled juices and signature cocktails.

Lunch

  • Mon
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Our guest reviews for
Fairmont Royal Palm Marrakech

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,224 reviews

Great experience minus once little accident

Customer review rating 4.6/5

Ry Families - 17/11/2020 Confirmed reviews ALL

We had a great time. The hotel is extremely clean, friendly staff, very professional team. The food and services were to our satisfaction. The heated pool was perfect in November. One little accident, water pipe burst in our room, threw our plans off track. We were too tired getting to bed late from the move between rooms, didn't get the chance to experience the spa the next day. The hotel did upgrade our room due to the accident. Would have been a much more relaxing stay if it wasn't for that.

Dear Ms. Y., Thank you for taking the time to review your experience. I am glad to read that you enjoyed your stay and that you appreciated the food and the service. However, I would like to renew my apologies for the water pipe incident you had in your room. I sincerely hope you will have the chance to visit our Spa during your next visit. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif Salibi General Manager

Very good stay

Customer review rating 4.6/5

Anonymous Couples - 31/10/2020 Confirmed reviews ALL

One night to celebrate wedding anniversary

Dear valued guest, I am delighted to read that you had a wonderful stay with us. We are honored that you chose to celebrate such a special occasion at the Fairmont Royal Palm Marrakech. It is delightful to read that you have had an unforgettable experience. On behalf of the team, once again, A Happy wedding anniversary to you! We hope to have the pleasure to have you back in the near future and take part in more of your life's celebrations and milestones. Congratulations Afif Salibi General Manager

just a beautiful place with great staff

Customer review rating 4.6/5

Melanie L. Business - 29/10/2020 Confirmed reviews ALL

I was here for a film shoot called Ray James, I had such a wonderful experience !

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Fairmont Royal Palm Marrakech. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Afif Salibi General Manager

Truly relaxing.

Customer review rating 4.6/5

Helen Business - 29/10/2020 Confirmed reviews ALL

Very chilled, quiet and enjoyable. I loved the gym and the staff, plus the view from excellent room.

Dear valued guest, Thank you for sharing such a wonderful description of our resort following your recent stay with us. I am delighted to know that you appreciated all of our services. Thank you for staying with us and we look forward to welcoming you back soon. Kind regards, Afif Salibi General Manager

Lovely time with great hospitality

Customer review rating 4.6/5

Ta… Business - 24/10/2020 Confirmed reviews ALL

I was staying at the Fairmont for work and had a great time; the staff are so kind and friendly and the food was very good. The grounds are absolutely beautiful, as are the stunningly large rooms and terraces. I would definitely stay again and have fond memories of all of the hospitality I received. Thank you Fairmont!

Dear valued guest, I am delighted to read that you had a wonderful stay with us. And I am particularly pleased that you have appreciated all the efforts our teams made in order to improve our services and offer the best experiences to our guests. Thanks to your constructive comments we will try to continually improve our services so that they are always up to your expectations. Thank you for taking the time to share your feedback with us and we all look forward to welcoming you back very soon. Best regards, Afif Salibi General Manager

Great customer service and beautiful location

Customer review rating 4.6/5

Polina Families - 30/03/2020 Confirmed reviews ALL

The hotel is well maintained, the staff exceptionally polite and helpful, and the gardens are beautiful.

Dear Ms. P., We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive positive feedback. I will share your comments with my colleagues and I am sure that this feedback will serve as an encouragement to all of them as they strive to continuously improve the quality of our services. Thank you for choosing the Fairmont Royal Palm and we all look forward to welcoming you back among us. Kind regards, Afif Salibi General Manager

Very well located.

Customer review rating 4.6/5

Cassandre Couples - 18/03/2020 Confirmed reviews ALL

Short break that filled the purpose of our trip: relaxing environment and golf.

Dear Mr. F., Thank you for taking the time to share your feedback with us. I am delighted to read that you enjoyed your stay in our beautiful resort. Thank you for choosing the Fairmont Royal Palm and we all look forward to welcoming you back. Kind regards, Afif Salibi General Manager

Wonderful stay

Customer review rating 4.6/5

Lina E. O. A. E. Families - 17/03/2020 Confirmed reviews ALL

Perfect stay and surrounded by all the green views, amazing staff working there. Very family friendly hotel and by night the main pool has an fantastic view. The stay in the Deluxe Suite could not be better, it was above 5 star service. Great job!

Dear Ms. El Ouahabi I'm delighted to read that you had a wonderful stay and appreciated the service. Thank you for taking the time to share your feedback with us and for choosing the Fairmont Royal Palm. We look forward to welcoming you back in this beautiful property. Best regards, Afif Salibi General Manager

First stay

Customer review rating 4.6/5

Paul F. Couples - 12/03/2020 Confirmed reviews ALL

A well run hotel with plenty of space and facilities. I had an issue with the building work but this was solved by the GM. I do think it needs a dining restaurant with a broader and simpler menu. Salads and Burgers should be available.

Dear Mr. F., Thank you for sharing your feedback with us. First allow me to renew my apologies for the inconvenience cause by the building work. Also, I have well noted your comment regarding the dinning option, which I have shared with our Chef. Rest assured that he will put every effort to have more options available. Thank you for choosing the Fairmont Royal Palm and we all look forward to welcoming you back soon. Kind regards, Afif Salibi General Manager

Excellent stay - too many toddlers

Customer review rating 4.6/5

Michael N. Couples - 11/03/2020 Confirmed reviews ALL

We stayed for 5 nights at the beginning of March in a deluxe suite. The room was good, a separate sitting room, clean, very nice sunny terrace with lounges on one terrace and dining table on other views over the garden and mountains. All as described on the website. A slight disconnect between room service and HK. Room service items stayed around for days, not cleared by HK. Not sure how that works. All the staff without exception were very friendly and eager to please. There was plenty of space around the pool area lots of loungers and umbrellas. We ate in all of the outlet’s food generally very good and service excellent, all but a little expensive adding on tax and service each time. Especially the wine, all the cheaper options on the list were out of stock in the outlets. We chose to go out of school holidays this made little difference. There were a lot of children staying I would guess 50 % of all parties had pushchairs and toddlers. Breakfast was a bit of a warzone with the toddler's noise and running around. Breakfast was a disappointment. Pastries and bread were exceptionally good. Cappuccinos were consistently perfect. Cooked options on the buffet were disappointing. However, we asked for things to be cooked fresh which they did without hesitation. With the space available we could move to avoid the noise of the toddlers around the pool. We could go back to our terrace which was quiet. Not sure why the hotel doesn’t have an adult only area by the pool. There is enough space to have a children's area and adult-only area at one end. The bus was good, and we used that and towards the end went out each night to restaurants in town. We found a couple which was great and very good value, just a short walk from where the bus stopped. On balance would we return… possibly + room lovely + service excellent – F&B expensive – lots of toddlers.

Dear Michael N., Thank you for taking the time to share your feedback with us. I am happy to read that you had a pleasant overall experience. I am however sorry that the breakfast did not meet your expectations and also for the lack of communication you felt between our teams. Rest assured that your comments have been shared with our department heads and strict improvement measures have been initiated. Thank you for choosing the Fairmont Royal Palm and we all look forward to welcoming you back soon. Kind regards, Afif Salibi General Manager

4-11 stay

Customer review rating 4.6/5

Sattu Friends - 14/02/2020 Confirmed reviews ALL

excellent

Dear Mr.T., First of all, thank you for taking the time to share your feedback with us. It's a pleasure to read that you had an excellent stay among us. I have however well noted your comment regarding the food choices and would like to assure you that we are doing our best to provide more options to our guests. Thank you for choosing the Fairmont Royal Palm and we all look forward to welcoming you back soon. Kind regards, Afif Salibi General Manager

Good stay

Customer review rating 4.6/5

Nt Friends - 14/02/2020 Confirmed reviews ALL

We stayed for a week and played golf for only couple of days. Could have played more if a reasonable package was there. The stay was wonderful and the service was very good. The menu at continental restaurant was limited. It could have been more diverse. The staff was very polite and helpful.

Dear Ms. T., Thank you for taking the time to share your feedback with us. I am glad to know that you had a pleasant stay in our beautiful resort. However, I have well noted your comment regarding the menu of our international restaurant and would like to inform you that our Chef is currently working on new menus in most of our restaurants. I have also noted your dissatisfaction with the in room dinning and would appreciate if you could give us more details about your experience. Your comments will certainly help us make the needed improvement. You can contact us directly at ge… Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

Delightful

Customer review rating 4.6/5

Anonymous Families - 13/01/2020 Confirmed reviews ALL

Everything was great-the staff, the food and the rooms. The hotel premises are beautiful.

Dear Mr. L., First I would like to thank you for sharing your feedback with us. I am delighted to read that you had a pleasant experience in our resort. I would like however to sincerely apologize for the inconvenience you encountered at your check-in, and would like to assure you that strict measures have been initiated to avoid such situation in the future. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif Salibi General Manager

very nice experience

Customer review rating 4.6/5

Nan Z. Families - 07/01/2020 Confirmed reviews ALL

the people in hotel are kind to help with any thing. the facility in hoel is perfect. also kids club and activities are very appreciated. Only one thing need to be improved. the person in kids club says the club provides lunch for kids, but they did not mention any charges, which makes me think it is free. and when I checked out, I was notified it takes 300 MAD per kid. This is not very nice.

Dear Mr. Z., Thank you for taking the time to share your feedback with us. I am glad to read that you had a pleasant stay among us. I have however noted your comment regarding the kids Club meals and would like to apologize for the inconvenience caused. Rest assured that your feedback have been shared with the team for them to be more vigilant and avoid such misunderstandings in the future. Thank for choosing the Fairmont royal Palm and we all look forward to welcoming you back soon. Kind regards, Afif Salibi General Manager

One of our best breaks

Customer review rating 4.6/5

Hl Families - 06/01/2020 Confirmed reviews ALL

Fairmont Marrakech has proven to be an a mazing resort. I always say that it is the staff which makes a resort desirable. Fairmont has the most caring and hard working staff. Their service is amazing and they are also very god with children. Particularly the staff in the kids club . the spa ( Penelope is amazing ) and the staff near the pool ( Mr Soltan boukhtioua) he knows how to cater for the guests. The only disappointing thing was that we spent a lot on our trip but i was not awarded any points towards my loyalty card when i was informed i will be even i book from a third party ( booking.com) Marrakech is the probably the best place to visit if you are after some winter Sun in the months of sept through to march.

Dear Mr. L., First of all, thank you for taking the time to share your feedback with us. I am delighted to know that you enjoyed your stay and appreciated the service. I have noticed however that you were not satisfied with our concierge service and would like to know more details about your experience. You can contact us directly at ge… and I would be pleased to listen further to your comments and address your concerns accordingly. For your status points, I am sorry that we were not able to credit your account. One of the conditions of our loyalty program is actually to make a direct booking with the hotel or through our website. I would like to thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif Salibi General Manager

Highly recommend staying at this special hotel!

Customer review rating 4.6/5

Lisa B. Families - 05/01/2020 Confirmed reviews ALL

My husband, two kids (12 and 14 years old) and I had a wonderful stay at the Fairmont. The hotel is beautiful; the facilities and amenities are plentiful and generous; the shops had lovely clothes and gift items; and the food at all of the restaurants was delicious (the breakfast buffet was fantastic). The most notable part of our experience was the outstanding service. The staff were incredibly warm, friendly and helpful. They made us feel so welcome and at home during our stay.

Dear Mrs. B., Thank you first of all for taking the time to review your experience. I am delighted to read that you had a wonderful stay and particularly appreciated the friendliness and helpfulness of my colleagues. However, I have noticed that you weren’t completely satisfied with the services bellow: - Check-in and check-out - Lunch and diner - Concierge service I would appreciate to have more details about those areas which will allow us to take the improvement measures needed. You can contact me directly at ge… and I would be pleased to listen further to your comments and address your concerns accordingly. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif Salibi General Manager

A wonderful family Christmas

Customer review rating 4.6/5

Anonymous Families - 01/01/2020 Confirmed reviews ALL

The Fairmont Palm welcomed our family, travelling from the four corners of the world, all ages from 9 months to 72 years old. Waking up to the view on the Atlas from the bedrooms was magical. Although the hotel was close to capacity for Christmas, its spaciousness meant we never felt cramped. The staff is incredibly warm and attentive. For particular commendation, Nadia and Fatima the breakfast hostesses and Soltan, who waited on us with virtuosic service in our demands for baby foods, allergies, and different arrival times. The concierge desk was excellent. The spa staff also. Rooms impeccably cleaned. In summary, a fantastic experience.

Dear Ms. K., Thank you for taking the time to review your experience. I am delighted to know that you had a pleasant stay and particularly appreciated the service. I have noticed however that you were not completely satisfied with your check-in. It would help us take the needed corrective actions if you could give us more details about it. You can contact us directly at ge… and I would be pleased to receive your comments and remarks. Thank you for choosing the Fairmont Royal Palm and we all look forward to welcoming you back among us soon. Kind regards, Afif Salibi General Manager

The rooms and facilities were lovely however the food services need to be improved for this level of accommodation.

Customer review rating 4.6/5

Nancy Families - 27/12/2019 Confirmed reviews ALL

Our family of 4 enjoyed the stay, the grounds, spa and sport facilities however the food services need an improvement to match the other amenities of the resort. We typically enjoy having a light breakfast of a coffee and something small to eat, perhaps fruit or a bread item....and we were very disappointed with the only options being a buffet or room service. We understand that we could stay in our rooms and order light items however we like to be able to go to different areas of the resort and enjoy a coffee and perhaps read and chat in the early morning. I do think that for a resort of this quality the there should be more food options available for guests....there is the space to do this at either the outdoor or indoor bar as an example of possible locations there to provide this option (for a coffee and light bite to eat). Also in the evening there should be more options available...perhaps an extended tapas menu in the bar area available all evening....

Dear Ms. A., Thank you for taking the time to share your feedback with us. I am glad to know that you, and all your family, have enjoyed your stay among us. I have however well noted your comments regarding the food choice available, especially for the breakfast, which I discussed with our department head. And I would like to assure you that we will put every effort to meet your expectations in the future. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif Salibi General Manager

Short stay at Royal Palm Marrakesh

Customer review rating 4.6/5

Mark P. Families - 25/12/2019 Confirmed reviews ALL

Excellent visit, staff were fantastic and the quality of the design and build throughout the hotel and golf course are superb. Key highlights are the facilities available (gym/spa) which are much larger and better served than many other hotels or resorts and a thoroughly enjoyable golf course (with the driving range available to hotel residents at no additional cost). Two areas which could be improved on are the availability of vegetarian options across all restaurants and the chance to hang out a card to decline room service, as in other hotels, to be more environmentally beneficial during the stay (and receive Accor points?). Overall a great visit and will be highly recommended to both family and friends - we will be back!

Dear Mr. P., Thank you for sharing your feedback with us. I am delighted to read that you had an excellent stay among us and that you appreciated our facilities. I have well noted your comments regarding the availability of vegetarian food, as well as the room service cards. And I would like to assure you that we will do our best to improve those two areas. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back soon. Best regards, Afif Salibi General Manager

Amazing hotel

Customer review rating 4.6/5

Hala Friends - 20/12/2019 Confirmed reviews ALL

The place was amazing The service was perfect

Dear Ms. A., I'm delighted to read that you had a wonderful stay and appreciated the service. Thank you for taking the time to share your feedback with us and for choosing the Fairmont Royal Palm. We look forward to welcoming you back in this beautiful property. Best regards, Afif Salibi General Manager

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