Mercure Sighisoara Binderbubi - Hotel & Spa 4 stars

We spent 2 nights in the Mercure Sighisoara Binderbubi hotel using rooms 306, 307 and 308. Unfortunately we encountered serious problems related to the cleanliness and functionality of the rooms. In rooms 307 and 308 throughout all period, a very bad smell (from sewerage) persisted in the bathroom. Moreover, in room 308 the bathroom ventilator did not work. Even we mentioned this to reception, the issue was not solved till we left. All rooms were not checked for cleanliness before handing over. Thus in room 306 the sink was dirty. In room 307 on the TV hung a used safety mask (probable used by previous tourists). In room 308 in the mini bar were products brought and opened by those who had used the room before, and also products were missing from those offered by the hotel. There were no disposable slippers in rooms 307 and 308. There was no soap or shampoo holder (soap dish) in all three rooms shower area?! In rooms 307 and 308 the position of the toilet paper holder is very far from the toilet making it impossible to use the paper in this setup?! During the stay, the rooms were not cleaned, the garbage was not thrown away and the towels were not changed! From our vision all these issues do not fit at all with any hotel, especially with a 4 star one.

well located, quiet and clean room, good food for noon

Initially we scheduled to stay for 5 nights here, but after few days we decided to extend our stay because this hotel and its staff pay high attention to strictly respect all the safety measures (Covid related). Everyone in the hotel respects social distancing, the room was extremely clean, room service was flexible to accomodate our requests, the food was absolutely tasty and it can be delivered to your room in perfect safe condition if you don't want to eat on the terrace. On top of everything, I want to say a big thank you to all the staff working here as everyone is so kind and helpful!!! Keep up the good work! We'll be back for sure.

Good location, maybe the short road can be improved. Otherwise great overall experience, from reception folks to people serving breakfast.

Quiet, nice rooms, big and confortable beds. Air condition a little loud.

The place is worm! The design is very pleasant, lobby and rooms were a nice surprise! All atmosphere transport you into traditional local house! Very clean, large and well equipped rooms! Good for families! The only regret is that we were unable to use the spa facilities, closed because of Covid-19!

The personnel/staff was extrardinary

We spent there only one night but it was a really nice experience. The staff was very friendly, paying attention to our needs. The rooms were very clean as I expected. It is close to the city center so we could walk around easily. I strongly recommend this place!

I not speac englesh

excellent!

I felt well treated and SPA was excellent .

It was a nice experience here, but i must mention and some bad things, maybe you'll improve them: We had room 108 - there was such a bad smell in that room!!!! I don't know, maybe the bathroom, the AC, i have no idea...:( Problems with the AC and TV remote control. The bathroom door handle was broken!

It is the second time that we stayed at Mercure Sighisoara Binderbubi, for winter holidays. Everything was perfect; the rooms were very spatious and equiped with everything we needed; breakfast was various and, beyond all, the hotel staff was so polite and helpful. We plan to book this hotel again in the future, as we know that a pleasant stay is guaranteed.

An interesting hotel. The spa can be improved! I recommend sincerely this hotel! We received a good price for a big suite. Everything was for all the stars that it has: the cleaning, the staff, the meals!

I returned after one year because I enjoyed the previous stay. I can say that I retrieved the same good services and experience like last year.