Hotel - Swissôtel Sarajevo
Swissôttel Hotel Swissôttel Hotel

Swissôtel Sarajevo

4.5/5 54 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • BUTMIR AIRPORT
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage
    • Sauna

Catering

  • Breakfast included in the price
  • 3 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 4 meeting room(s)
  • Congress center
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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The Wellness & Spa and the Conference Facilities will only be available as of the grand opening.

Hotel location

Companies and event centres nearby

Company

ASA GROUP5.9 km / 3.67 mi DELOITTE1.3 km / 0.81 mi HETA ASSET1.2 km / 0.75 mi KPMG0.6 km / 0.37 mi ORACLE0.2 km / 0.12 mi PHILIP MORRIS4.5 km / 2.8 mi UNDP1 km / 0.62 mi WORLD VISION INTL1.5 km / 0.93 mi
BH TELECOM2.1 km / 1.3 mi ELEKTROPRIVREDA BIH1.7 km / 1.06 mi INFO BIP0.8 km / 0.5 mi NOVO NORDISK4.5 km / 2.8 mi OSCE0.2 km / 0.12 mi PWC0.2 km / 0.12 mi UNICEF0.6 km / 0.37 mi

Your meetings and events

Swissôtel Sarajevo Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BASEL 50 m2 0 m 0 20 20 0 0
BERN 50 m2 0 m 0 20 20 0 0
ZURICH 50 m2 0 m 0 20 20 0 0
GENEVA 407 m2 0 m 300 80 80 185 170
    • Videoconferencing
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 218 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 23 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.5/5 ALL Rating 54 reviews

Our guest reviews for
Swissôtel Sarajevo

100% genuine reviews from our guests

Find out more
Rashid Families - 06/01/2020 Confirmed reviews ALL
« Clean in the center near malls »

Thanks for all staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rashid A., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Usama N. Business - 29/12/2019 Confirmed reviews ALL
« It was great »

It was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Usama Z., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Anonymous Business - 23/12/2019 Confirmed reviews ALL
« Smokine room!!! »

Very very bad

Khaled A. Business - 16/12/2019 Confirmed reviews ALL
« A. K. »

First I'm really sorry not to send you this long time ago Second it is amazing really Except one thing actually i invite my partners there because I knew your hotel is no. 1 in Bosna what i didn't expect to see the Business section like this you really need a private luxury room for Business Imagine when you smile and all your teeth are beautiful and in order Now close your eyes and imagine you are smiling but there is one of your front tooth are missing In the end thanks to everyone there no matter in which position that's how you have a beautiful perfect hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khaled A., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Gualtiero Solo - 13/12/2019 Confirmed reviews ALL
« short stay in Sarajevo »

Centrally located. nice hotel with beautiful spa. indoor swimming pool. Experienced the relaxing salt room while watching the traffic from the wall window on 6th floor. A very nice and warm Swiss touch in the heart of Sarajevo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gualtiero C., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Aldin Families - 24/11/2019 Confirmed reviews ALL
« Nice new hotel near city center »

Evrything was great, new hotel whit very friendly staff, near city center. Very nice shopping centre next to the hotel. Hotel has Poll, Spa, Fitness... Room was big and spacius, whit great wiev. Few tips for improvement; - small things in room - light on the mirror in toilette didnt work, handle on the shower needs to be replaced or fixed (wather is leaking on the conection between hadle and tube), Towel holder hangs - breakfast was great, but could be bether (f.a. you could have menu on each table, whit meals you cann order for breakfast) - staff - like i sad, staff was great, and very friendly and helpfull. But there is potencial for improvements whit trainings and schooling (f.a. staff on breakfast is singing or they talk to each other, recepcionist little bit confused (i needed some things on a company bill, and some things on private bill)) - i belive 30 EUR/day was parking whit pick up service. I find this very expencive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aldin Z., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Mitko K. Business - 24/11/2019 Confirmed reviews ALL
« Everything was great. »

The room was clean and nice, breakfast, lunch and dinner beautiful, stuff polite...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mitko K., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Anonymous Business - 18/11/2019 Confirmed reviews ALL
« Very nice, brand new hotel »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Aleksandar P., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback and we are pleased to see that we have met your expectations overall. I will share your comments with our team and I am sure that this feedback will serve as an encouragement and guideline to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

James S. Business - 04/11/2019 Confirmed reviews ALL
« Sarajevo Gem »

This hotel is a wonderful place to say for many reasons. Foremost, is the service from everyone at the hotel from the bellman you first meet at the door, to the front desk staff, the restaurant staff and especially the housekeepers who are some of the best I have ever experienced in any hotel stay. The rooms are large and comfortable, the bathroom is spectacular with the rain shower and the food, especially the breakfast that comes with the room, is very high end. Not to mention the location with the mall that has everything you could want to buy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. James S., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo and sincere thank you for the time taken sharing your positive experiences during your stay in our hotel. It is always a pleasure to receive positive feedback and please rest assured that I will share your comments with our entire staff. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experiences, and we hope your next visit will be even more pleasant than the previous one. Looking forward to welcome you again in the near future. Sincerely, Adi Nuhić Operational Assistant to GM

Thomas Business - 03/11/2019 Confirmed reviews ALL
« Great hotel »

All was good. No remarks what so ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thomas D., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback and please be assured that we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Nada R. Business - 28/10/2019 Confirmed reviews ALL
« grate »

purely simple with enjoying a honey cake

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nada r., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Val Couples - 22/10/2019 Confirmed reviews ALL
« Everything was really good »

Enjoyed very much staff and all hotel was very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valentine S., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ivanka Business - 18/10/2019 Confirmed reviews ALL
« excellent »

great service, fantastic comfort and amenities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ivanka T., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback and please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Anonymous Business - 17/10/2019 Confirmed reviews ALL

I like it all but the fact that air conditioner is contoled from the front desk. It was no higher than 22 degries and I was cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Vladimira V., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback, and we are sorry about the minor inconveniences that you have experienced. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Milos J. Business - 16/10/2019 Confirmed reviews ALL
« Good experience, pleasant stay »

Check in/check out procedure should be improved - simplyfied, it should not be so time consuming. Maybe some kind of pre-arrival online collection of data, so that one doesn't have to lose time on formalities upon arrival to the hotel. Everything else, room, service, staff - was very satifactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Milos J., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. Please be assured that your comment will serve us as the guideline for improvements and as an encouragement to all of our staff members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Prefer N. Business - 16/10/2019 Confirmed reviews ALL
« No hot water, no AC »

My room was 27.5, I set for 20, nothing happened. Tech came reset the fan, checked the unit. Room decreased to 25.5 but no cooler. It was late and I did N. want to stay awake to call the tech again. Then at 6:30 am an alarm went off in the hallway, waking me early. So, I got up and tried to take a shower--no hot water. Upon checking out, I told this to the desk person. No compensation or amenities were offered. If both of those things had N. happened, I still found the layout of the room N. particularly functional for work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Claire N., Thank you for taking the time to tell us about your experience at the Swissôtel Sarajevo. I am sorry that your experience did N. meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. For your next visit I personally would like to make sure you will experience the improvements based on the comments that you have provided us. We are looking forward to welcoming you again at Swissôtel. Please do N. hesitate to contact me during your next visit. Sincerely, Adi Nuhić Operational Assistant to GM

Ayman Z. Business - 16/10/2019 Confirmed reviews ALL
« excellent »

all was prefect .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ayman Z., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback, and please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Lidija Business - 15/10/2019 Confirmed reviews ALL
« Great service! »

I loved the attention to details that staff was paying as well as the great food offer and atmosphere, including the views from the top.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Lidija S., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback, and to see that we have met your expectations. I am sure that this feedback will serve as an encouragement and the guideline to all of our staff members, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Anonymous Couples - 14/10/2019 Confirmed reviews ALL
« Underwhelming »

This is a completely dry (alcohol free) hotel and as such should not be under the Swissotel banner. The rooms appeared unfinished (our TV was on an angle, the air conditioning control was so complex that nobody in the hotel could work it), the windows were filthy to point of not being able to clearly see out them, the service from all staff (except the bell boys, luggage staff) was less than satisfactory as they were slow and/or disinterested (in particular café and restaurant staff). Poor recognition of Accor status when checking in and in room, continually had to remind staff of expectations of membership. Expensive hotel and not worth the money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas K., Thank you for taking the time taken to tell us about your experience at the Swissôtel Sarajevo. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please be and rest assured that we are taking your criticism very seriously and the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to highlight our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Swissôtel Sarajevo. Please do not hesitate to contact me during your next visit. Sincerely, Adi Nuhić Operational Assistant to GM

Darko Z. Business - 13/10/2019 Confirmed reviews ALL
« Nice stay in a very good hotel with kind staff »

I stayed for business, and the overall satisfaction was high. The standard of the rooms and wellness is superb. As well as a kind note of the hotel's MD, handwritten on the table in the room. The breakfast is very nice, but varies from stay to stay, should be more stable level i.e. in summer period very rich and with a lot of choice, later on less to choose from, compared to the high season.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Darko Z., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback, and to see that we have met and exceeded your expectations. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

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