Mama Shelter Lille

Mama Shelter Lille 3 stars

Customer review rating (ALL Rating) 4.4/5 191 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Convenient location near train stations

  • Original design

  • Local and homemade cuisine

  • Ultra-cozy elevated terrace

  • Brunch and DJ sets at weekends

Hotel location

Mama Shelter Lille

97 Place Saint Hubert
59800 LILLE
France

Telephone +33 3 59 82 72 72

Fax +330000000000000000

Contact email

  • By plane

    AEROPORT DE LILLE At 11km / 6 miles - Shuttle paying

  • By plane

    AEROPORT DE LILLE At 11km / 6 miles - Shuttle paying

  • By car

    D651 At 1km / 0 miles

  • By train

    LILLE FLANDRES At 0km / 0 miles

  • By train

    LILLE FLANDRES At 0.22km / 0.14 miles

GPS:50.639065, 3.070951

Companies

  • AUCHAN 7 km / 4 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Mama Restaurant Lille

Mama Lille owes its offbeat look to architect Jalil Amor. The bar-restaurant's graffitied black ceiling is signed by Beniloys. The gourmet cuisine is homemade: tuna tonkatsu, coquillettes jambon... Ready?

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 0 

attendees

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Our accommodation(s)

Our guest reviews

Our guest reviews for
Mama Shelter Lille

100% genuine reviews from our guests

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ALL Rating  4.4/5  191 reviews

TripAdvisor Rating  4.5/5  232 reviews

Certificate of excellence 2022

Well located

Customer review rating 4.0/5

Epm Couples - Confirmed reviews ALL

Good stay generally, staff pleasant and check in staff did very well to place us in one of your quieter rooms. However, the only ‘down side’ was that the only area provided, outside one’s room, to spend time or relax was the bar/restaurant area which was, at all times, noisy and hectic ... well run, I. Sure as it was a space of constant changing bodies rushing around but not conducive for relaxing! Bar service was not good.

Well located - but difficult to find

Customer review rating 4.5/5

Dammes Couples - Confirmed reviews ALL

We were for a brief 3-day visit in Lille. Finding the hotel by car or foot, is somewhat challenging - we saw more guests trying to find the hotel. Upon arrival, parking the car in the carpark was a bit challenging as well. There is a limited window of opportunity to enter the carpark. The room was correct, no real seating, except a chair at the desk. The reception hall with the mirror was rather dark. The bathroom was fine and the bed was excellent. The view was great and the wifi worked well. The tv menu mentioned room service, but when we asked, it appeared there was no room service available - no problem. The restaurant and the live music was excellent, breakfast was excellent as well and of course the design of the hotel is quite interesting! Finally, the service of the staff is definitely your competitive advantage! All lovely people!

Excellent stay

Customer review rating 5.0/5

Roxanne Couples - Confirmed reviews ALL

Very modern and super cool hotel. The rooms were very clean with lots of movies to choose from. It was literally the best shower I ever had. The bar is lovely and the staff were fantastic, very helpful and very friendly. We felt very welcomed by everyone. I believe it was Rachel who checked us in and she was fabulous.

Hi Mrs M. ! Following your stay at Mama Shelter Lille, we thank you dearly for that kind of feedback ! It is truly what we look for when we are working evryday to make our guests happy Do not hesitate to share your experience on our Trip Advisor page Follow us on Instagram, Facebook and Twitter for you not to miss any info about the Mama Gang ! Hope to see you soon ! MAMA LOVES YOU ❤

Chic hotel with many young families

Customer review rating 4.5/5

Dhirapon C. Couples - Confirmed reviews ALL

The rooms are very trendy and the hotel has a fun vibe. During our visit on Easter weekend, there are many young families staying over. At the restaurant, the DJ set at supper time and live music on Sunday night made the experience very pleasant and the food was divine as well. We had a little bit of problem find the entrance of the hotel as the signage was in French only and the room we got had a problem with the AC but this was dealt with professionally. The staff are also nice. Some misunderstanding at times but generally friendly and helpful.

Hi Mister C. ! Following your stay at Mama Shelter Lille, we thank you dearly for that kind of feedback ! It is truly what we look for when we are working evryday to make our guests happy Do not hesitate to share your experience on our Trip Advisor page Follow us on Instagram, Facebook and Twitter for you not to miss any info about the Mama Gang ! Hope to see you soon ! MAMA LOVES YOU ❤

Very well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

At walking distance from train station and old town

Dear Joelle S., We very much appreciate your comments regarding your stay at the Mama Shelter Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Hope to see you soon ! MAMA LOVES YOU ❤

Great stay

Customer review rating 4.0/5

N Families - Confirmed reviews ALL

Great hotel in great location. We felt very welcome

Dear Natalie W., We very much appreciate your comments regarding your stay at the Mama Shelter Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Hope to see you soon ! MAMA LOVES YOU ❤

Warm, understanding and friendly hosts !

Customer review rating 4.5/5

Vincent Families - Confirmed reviews ALL

Very happy with my stay, hosts are great, hotel is brand new, perfectly located.

Hi MisterFILLINGER ! Following your stay at Mama Shelter Lille, we thank you dearly for that kind of feedback ! It is truly what we look for when we are working evryday to make our guests happy Do not hesitate to share your experience on our Trip Advisor page Follow us on Instagram, Facebook and Twitter for you not to miss any info about the Mama Gang ! Hope to see you soon ! MAMA LOVES YOU ❤

Ok stay

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

I really like the terrace and the breakfast. The staff is friendly but to that efficient. However, the system with the key and the electricity is really annoying - it means you can't change devises unless you are in the room. We live with devises all of the time so that is really important. I was not happy that I didn't have a double bed as I had requested and was not able to stay on the same floor as my friends which I asked but didn't happen because the guy at the front desk forgot to mark it in my profile. I felt it was overpriced for the kind of hotel. I can get a 4 or 5 star for that price in Lille.

Dear Joyce P., Thank you for taking the time to tell us about your experience at the Mama Shelter Lille. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding the masks, since the 14th of March, we are not entitled to wear them inside our restaurant and hotel. That's the reason why we do not wear them, we are sorry you felt unsafe :( We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. MAMA LOVES YOU

Customer review rating 4.5/5

Lucas Business - Confirmed reviews ALL

staff is legend

Hi MisterCARTER ! Following your stay at Mama Shelter Lille, we thank you dearly for that kind of feedback ! It is truly what we look for when we are working evryday to make our guests happy Do not hesitate to share your experience on our Trip Advisor page Follow us on Instagram, Facebook and Twitter for you not to miss any info about the Mama Gang ! Hope to see you soon ! MAMA LOVES YOU ❤

Not good enough

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Overall, the hotel is nice, clean and the team is very friendly. 2 issues spoiled our stay: the hotel is not properly insulated and therefor extremely noisy. We even heard the announcements from the nearby train station from our bed. Also the breakfast was nice, but contantly undersupplied. While we tried to eat, they ran out of practically everything (even bread) and we had to wait up to 30 minutes to get new supplies.

Good stay in a very nice hotel

Customer review rating 4.0/5

Pierre-louis V. Friends - Confirmed reviews ALL

I really enjoyed my short stay in Lille. Perfectly located hotel, very professional yet friendly staff. I was able to check in early at 11.30am, and they kindly allowed me a late check out at 1pm. Definitely a good experience, I will book a room at Mama Shelter every time I find myself in Lille. Thank you !

Dear Pierre-Louis V., We very much appreciate your comments regarding your stay at the Mama Shelter Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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