Hotel - Novotel Ulaanbaatar
Novotel Hotel Novotel Hotel

Novotel Ulaanbaatar Hotel

4.5/5 37 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Japanese
    • Russian
    • Korean
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool (Nearby)
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Children's Club for 4 to 6 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Whether you are in town for business or leisure, our room provides comprehensive ammenities. Each room comes with a mini bar, wide selection of TV channels, modern fitness center and indoor swimming pool.

Hotel location

Companies and event centres nearby

Company

AB CENTER0.17 km / 0.11 mi METRO MALL DEPARTMENT STORE0 km / 0 mi UNDP MONGOLIA0.4 km / 0.25 mi
KHAS BANK0.9 km / 0.56 mi SUKHBAATAR SQUARE0.8 km / 0.5 mi

Your meetings and events

Extensive experience and expertise count, and Novotel has both. All our network hotels can organize meetings for up to 50 persons, while our convention center hotels can plan and host very large events.With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.

Novotel Ulaanbaatar Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 56 m2 3 m 10 10 10 10 0
BALLROOM 362 m2 4 m 250 100 200 150 200
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 192 rooms
  • 100% non-smoking hotel
  • 16 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 ALL Rating 122 reviews

Our guest reviews for
Novotel Ulaanbaatar

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 37 reviews
Dr. A. M. Business - 29/12/2019 Confirmed reviews ALL
« Dr ADM »

Every service was afforded to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Antony M., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

None Business - 23/12/2019 Confirmed reviews ALL
« Pleasant and convenient »

Stayed in a well organized and pleasant hotel during a mission in Mongolia. Would next time book again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Henk.J.Th. B., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that breakfast quality is not meet with your expectation. We will definitely work to improve our breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Tom W. Business - 03/12/2019 Confirmed reviews ALL
« Great »

This was a wonderful stay. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thomas Charles W. Iii, We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Stuart G. Business - 01/12/2019 Confirmed reviews ALL
« Mostly good except one point of detail »

Very good except when I asked for the hotel taxi for a receipt for the taxi ride to airport. He said he would send by e mail but I never received it. So cannot claim for my expenses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stuart g., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that taxi receipt is not provided to you; please allow me to express my sincerest apologies on this matter. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please allow me to explain that you reserved outsource taxi company to airport. Normally taxi drivers should provide receipt directly to the guests. Since taxi company didn't provide to you any receipt. I will personally follow up and taxi company will send you a receipt to your email shortly. Again, we appreciate your sharing your concerns and please feel free to contact me back. Thank you. Yours sincerely, Purevjargal Togookhuu Front Office Manager

Kyong Business - 22/11/2019 Confirmed reviews ALL
« My flight was cancelled »

Everything was great except for being charged as a no show for the first night. My flight was delayed 24 hours due to weather and I could not make it to Mongolia. I emailed the hotel twice as soon as I found out with no response. And when I finally called from Korea I was told I’d be charged a no show fee for something that was out of my control.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kyong O., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your no show fee is charged even it is not your fault; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and get back to you shortly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Purevjargal Togookhuu Front Office Manager

Arseniy P. Business - 19/11/2019 Confirmed reviews ALL
« Everything is good, except buffet food »

Wonderful staff, old but very stylish and nice hotel, a lot of light in the room. Very disappointed with buffet breakfast/lunch/dinner - food looks very fancy but not tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Arseniy P., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Only with honest feedback we can further develop our product and service towards our guests wishes and needs. We will surely, improve our restaurant services as well as food quality. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Purevjargal Togookhuu Front Office Manager

Anonymous Couples - 01/11/2019 Confirmed reviews ALL
« Helpful staffs »

Appreciate your staffs’ help when i was checking out from the hotel ie. luggages, quick check out and taxi calling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Duangporn P., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Eva Business - 23/10/2019 Confirmed reviews ALL
« Mr »

great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eva K., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you enjoying your current stay with us. Please let me know if i can assist with anything Mr. Eva :) Yours Sincerely, Purevjargal Togookhuu Front Office Manager

Anonymous Business - 20/10/2019 Confirmed reviews ALL
« Rate was excellent, rooms were excellent staff courteous and helpful »

Everything from check in to breakfast, lounge , room, stay and check out was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Robert Andrew S., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Purevjargal Togookhuu Front Office Manager

Indira Business - 18/10/2019 Confirmed reviews ALL
« Comfortable staying »

I liked that gym started work at 6.30

Our hotel has responded to the review
Our hotel has responded to the review

Dear Indira N., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Anonymous Business - 15/10/2019 Confirmed reviews ALL
« Nice room »

I liked the room, but not the restaurants. They felt industrial, like Old style cafeterias, not comfortable. Pls work on this. Staff courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and hope to welcome you again at Novotel near future. Yours Sincerely, Purevjargal Togookhuu Front Office Manager

Fazid Business - 08/10/2019 Confirmed reviews ALL
« Satisfying »

Very helpful front desk staff, room was well cleaned daily, smiling faces & good for business traveller

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nordin M., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Steve Business - 06/10/2019 Confirmed reviews ALL
« Great hotel - only 1 year old so very new. »

Great hotel - only 1 year old so very new. Great gym, indoor pool and spa. Good variety at breakfast. Rooms quite hot due to change over to winter mode. Staff all very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven J C., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Yannick Solo - 03/10/2019 Confirmed reviews ALL
« Nice stay in Novotel UB »

The check in was quick on arrival from a late flight from HK. I was lucky to be upgraded to a Junior Suite, for 3 nights, thanks probably to me being a member of Loyalty program with Accorhotels. During my second stay for one night, I had a normal room but it was spacious enough . Everything in the room was perfect. The staff was friendly and professional . Breakfast was good too and there is plenty to choose from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yannick A., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Arno Business - 02/10/2019 Confirmed reviews ALL
« Engineer »

Was quite satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arno, We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Anonymous Business - 01/10/2019 Confirmed reviews ALL

EXCELLENT!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando C., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Anonymous Business - 01/10/2019 Confirmed reviews ALL
« Thumbs up! »

The hotel was clean, the service was polite and wonderful, and the area was quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Tashi P. Business - 25/09/2019 Confirmed reviews ALL
« Good »

It was good. But I have stayed in Novotels in other countries, and felt Ulaanbaatar could do better with the following: - enough water in the room - body lotions given how dry the place is - take in our Accor membership details

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tashi P., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Purevjargal Togookhuu Front Office Manager

Anonymous Business - 24/09/2019 Confirmed reviews ALL
« Poor service »

This is my third stay at the hotel, and this time was no different than times in the past. For my past three stays, I have requested to stay at the Novotel as I'm a platinum card holder, and I was happy with the service and amenities the first time I stayed. This stay, however, was different. Not only did they tell me that because our entity has a contract with them, no points will be issued; they also told me that the light in the closet that stays on at night where the closet door doesn't shut all the way is normal. I do not recall that from my last two stays (one of which was only 2 days prior).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Purevjargal Togookhuu Front Office Manager

László Business - 23/09/2019 Confirmed reviews ALL
« Perfect location - perfect service. »

Just in the center, shopping malls, university, restaurants in short walking distance. The rooms and other facilitities are fine, the dining is fantastic, different types of Asian foods are served. I ennjoyed my short stay, I regret I had no time for the pool and fitness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laszlo D., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

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