Customer review rating (ALL Rating) 4.4/5 1,531 reviews
Mercure Orléans Portes de Sologne Hotel
45160 ORLÉANS ARDON
Telephone +33 2 38 49 99 99
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Access: 11 km / 6.84 mi 15 min drive
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Simple, tasty and affordable homemade food made with fresh produce and prepared by our expert and passionate chefs. The dining room offers a friendly welcome and a magnificent view of the 18th green.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Overall a good hotel with some problems
Customer review rating 3.0/5
Mark Couples - Confirmed reviews ALL
Staff were very friendly. Hotel was well located. Room was very smart, clean and comfortable. However, there was no hot water in the shower so we had to have cold showers in the morning! Also breakfast was not a good experience. No cups, no eggs, coffee was not good and everything felt very disorganised, even though it wasn’t busy!
Dear Guest, Thank you for taking your time to share your feedback. We are deeply sorry that our hotel did not meet your expectations. We will be very glad to welcome you again for a new, and I hope, a better experience. Best regards, Filiz
Well located great stay food excellent
Customer review rating 4.5/5
Iain L. Couples - Confirmed reviews ALL
As expected good location great food
Bonsoir, Nous vous remercions pour votre beau commentaire et pour cette très belle note! Au plaisir de vous revoir! A très bientôt! Gamze
Excellent service, Dinner and very good staff
Customer review rating 5.0/5
Robin Couples - Confirmed reviews ALL
An excellent stay, so glad we have changed to use this hotel than the Novotel just down the road. Very good dinner and pleasant staff
Hello Mrs, Thank you for that very positive and encouraging comment for all our team. See you soon, Gamze
Customer review rating 0.5/5
Siamak D. Families - Confirmed reviews ALL
This Hotel is Not a Place to have a good sleep… wich is a big Problem for a Hôtel n’y definition. Very pour Sound insulation between rooms and the corridor also…
Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Delphine
Great staff shame about the room, very poor value
Customer review rating 2.0/5
Rebecca Couples - Confirmed reviews ALL
The staff on reception and at the bar were fantastic but the room was a disappointment. Room was dirty and poorly equipped; hair & dust all over bathroom floor, tiny paper cups that only held 2 sips of tea/coffee, ancient TV without smart functionality so unable to access to apps such as Netflix etc, uncomfortable hard bed with only one pillow provided for 2 of us! When we asked for extra 1 was provided but I’d have thought it’s pretty standard to expect 2 each! For a room that cost over $165 (without breakfast) expect much better.
Dear REBECCA M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orléans Portes de Sologne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Delphine Sincerely,
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price