Hotel - Novotel Sarajevo Bristol
Novotel Hotel Novotel Hotel

Novotel Sarajevo Bristol Hotel

4.5/5 494 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

See all services

Hotel location

Companies and event centres nearby

Company

ABB1 km / 0 mi BERLIN CHEMIE1 km / 0 mi INDITEX BH2 km / 1 mi MYLAN1 km / 0 mi RAIFFEISEN BANK1 km / 0 mi SPARKASSE BANK2 km / 1 mi WOLF THIESS2 km / 1 mi ZIRAAT BANK1 km / 0 mi
ADDIKO BANK5 km / 3 mi IFC2 km / 1 mi KPMG2 km / 1 mi NOVARTIS2 km / 1 mi SANOFI AVENTIS2 km / 1 mi STRABAG2 km / 1 mi WORLD BANK2 km / 1 mi

Your meetings and events

Ballroom Sarajevo is comprised of three adjoining rooms with a fully partitioning system. When combined, it serves as the ideal space for extra large functions.Tuzla executive boardroom is an intimate function room, ideal for private board meetings for up to 14 persons. This room offers the perfect setting for meetings or smaller functions.Banja Luka conference room is an expansively sized room with natural daylight and easy access to our mezzanine pre function area. Integrated simultaneous translation booths provide the possibility of simultaneous translation to up to 3 languages.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MOSTAR 42 m2 3 m 0 0 14 0 0
TUZLA 46 m2 3 m 0 0 14 0 0
BANJA LUKA 280 m2 3 m 200 45 46 90 110
SARAJEVO 485 m2 3 m 400 45 40 120 22
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 254 reviews

Our guest reviews for
Novotel Sarajevo Bristol

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 494 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Emmanuel Business - 18/11/2019 Confirmed reviews ALL
« Great staff, great accomodation and facilities. Only one issue (people smoking indoor and the smell of cigarettes in the linen) »

Great experience. I highly recommend. The only issue: In the hotel, people can smoke indoor, and it smells even in places that are reserved for non smokers... Even my bed linen smell cigarettes. I heard other colleagues saying they had the same experience.

Anonymous Business - 28/10/2019 Confirmed reviews ALL
« Poor »

No bureau de change facility No bottles of water in the room No iron or ironing board in the room No bar

Mile H. Business - 24/10/2019 Confirmed reviews ALL
« Wifi consistently sucked 3 years ago. It consistently sucked now. No breakfast included in a heftily overrated price. »

Kind staff. Everything else was either average or substandard - such as wifi or breakfast inclusion.

Danny Friends - 21/10/2019 Confirmed reviews ALL
« A comfortable stay »

Nice room with river view. The fitness facilities are superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kai Chung N., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 20/10/2019 Confirmed reviews ALL
« Excellent »

Excellent reception staff, comfy bed, clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ljubica O., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Solo - 09/10/2019 Confirmed reviews ALL
« Excellent room, good breakfast, convenient location to walk to railway station. »

Excellent room, and bathroom, with good view over Sarajevo. Comprehensive breakfast but would have liked an earlier start time to allow a comfortable breakfast before catching the train to Mostar. I remain confused that the confirmation states that the price includes City Tax but additional payment was taken separately for this at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen Michael O., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rachid Business - 28/09/2019 Confirmed reviews ALL
« Decent facility for either business or leisure stay. »

Clean room but a bit small without working desk unfortunately. Friendly staff, good breakfast and perfect location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachid H., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Pedja Friends - 03/09/2019 Confirmed reviews ALL
« Cozy and relaxing stay! »

Extremely easy check-in process. It was a pleasant and relaxing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pedja K., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 18/08/2019 Confirmed reviews ALL
« Satisfactory and home-feeling but there are issues »

The room was way too small for two people. The carpet had stains and the vanity kits were for one guest only. Sometimes room wouldn’t get cleaned, and I had to solicit. The breakfast was excellent and the staff is very kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra G., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

N. J. Business - 15/07/2019 Confirmed reviews ALL
« Very helpful staff and great location! Highly recommended!!! Well done »

It’s great location, professional and very helpful staff, cleanliness!!! Highly recommended!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nina J., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Couples - 07/07/2019 TripAdvisor review
« Excellent staff, very good instalations »

The hotel is very fine, very good high level braekfeast, the staff was outstanding before (we need some help on getting there from bus station) and during our stay, when all our doubts/requests were completely solved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristiano R thank you for the kind words, I am very happy to see that we have meet your needs and expectations. We are looking forward to welcome you back i nthe near future. Best regards from Novotel Team Emina Sehalic Fazlagic Cluster General Manager

Stephen Couples - 26/06/2019 Confirmed reviews ALL

Disappointed to discover after check in that the Bristol was a dry establishment. This shows no empathy for the citizens of Sarajevo who suffered over three years siege and bombardment by the Serb aggressors. The citizens of Sarajevo survived due to the water source of the local brewery. I can understand a dry hotel in Saudia Arabia or Sudan but fail to understand why Accorhotels feel it necessary in Sarajevo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen W., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. The policy of being a dry hotel is our owners and boards decision, certainly we have mentioned that at all of our selling portals for the guests to be aware of the same. In the near surrounding there are mutlple restaurants which serve alcohol and our guests service department can always provide the neccessary information. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jelena Business - 17/06/2019 Confirmed reviews ALL
« very good hotel »

I was feeling very comfortable while staying in hotel. Room is very well equipped. Food is excellent. Cooling is a little bit too high in the room (while you are out) and in the conference rooms. I would appreciate coffee with no sugar added (2in1) in my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jelena P., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic

Josip Business - 17/06/2019 Confirmed reviews ALL
« Good »

Plasent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josip A., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic

Esmir A. Friends - 10/06/2019 Confirmed reviews ALL
« A day in Sarajevo »

The room was good but b/fast could be better...it was a less choices and did not have so many varieties.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esmir A., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 05/06/2019 Confirmed reviews ALL
« okay I guess could be a lot worse »

Okay, staff didn't seem to accommodating. We booked a superior room which was advertised on the accor site as a queen bed but ended up being a double. False advertising so we raised it with the front desk and we travelling as part of our honeymoon but the front desk lady seemed adamant that queen in bosnia is double according to Bosnian standards. She then said we can pay extra for a larger bed. Gosh that made us feel really welcomed. Further cold comfort really as we went walking in the shopping malls and the place that sells beds told us that you can get queen beds in Bosnia which are equivalent to global standards. Also found a dirty plate among the clean breakfast plates at breakfast time. I think your staff need to take care particularly when it comes to hygiene and standards of hygiene. Not good for your corporate image. Overall the bed and breakfast place that we stayed at was much better than your hotel, particularly the staff interactions- a lot welcoming and warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your feedback to us. We are very sorry to hear that the breakfast did not meet your expectations. We try to serve huge variety of food so all guest can choose what they like the most. I am very sorry that there was a misscomunication in regards of the room type that you have booked. Please accept my appology, if you may need anything please contact me directly em… Best regards Emina Sehalic Fazlagic Cluster General Manager

Anonymous Business - 25/05/2019 Confirmed reviews ALL

Meliha is the world’s best physiotherapist :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miroslava G., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

George Business - 13/05/2019 Confirmed reviews ALL
« Good service, clean hotel »

Very good location, clean hotel, welcoming staff, especially MInela Fajic at the check-in counter, was exceptionally helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George K., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 18/04/2019 Confirmed reviews ALL
« The stay was adequate »

Given the lower tier of AccorHotels membership, I wasn’t expecting much complimentary but the room was fine and clean and modern, although small. Bathroom was nice and food selection for breakfast was adequate. Staff were friendly and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jay S., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

. Business - 16/04/2019 Confirmed reviews ALL
« Cold water, cold breakfast this time »

Until now I was always satisfied with all provided services, but last time not really. During morning there was no warm water in the room and when I informed the front office they just said, "yes, we are aware of the issue, it will be solved within an hour". It was already at 7 in the morning, the guest with business reason were leaving the hotel that time already, there was no time to wait for the warm water. No further regret from people at the reception. During the breakfast the warm dishes were also cold. So this time I did not enjoy my staying there.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates