Rixos Krasnaya Polyana Sochi

Rixos Krasnaya Polyana Sochi 5 stars

Customer review rating (ALL Rating) 4.8/5 1,974 reviews

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Hotel extras

  • Rixos Royal Luxury Spa

  • Delicious variable breakfast at SPARX restaurant

  • Spacious comfortable rooms, 47 m² and above

  • Medical treatment in Medical &SPA Polyana 960

  • Conference facilities, wedding hall and terrace, catering options

ALLSAFE approved hotel

Hotel location

Rixos Krasnaya Polyana Sochi

3 Sozvezdiy Str Estosadok, Krasnodarskiy kray
354392 SOCHI
Russia

GPS:43.67075, 40.26146

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 180 

attendees

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,974 reviews

TripAdvisor Rating  4.5/5  951 reviews

Very poor managment, doesn't meet 5-star hotel

Customer review rating 0.5/5

Valeriy P. Families - Confirmed reviews ALL

My Accor # 30…5083, reservation was made thru krasnayapolyanaresort.ru In general I'm completelely unsatisfieyd with this stay at Rixos. Comapairing to other 5-stars hotels e.g. Rixos Mriya, Intercontinental or Ritz this was just a motel. First of all i would like to mention front desk attitude, it's on the level of roadside diner in a middle of nowhere. E.g. it is my problem to know when I should apply to beach transfer, or I should wait couple of hours to get shaving kit and third set of towels and etc. (please note initially booking was for 3 ersons). Second - the room was not checked before guests arrival. So I wasn't abele to order drinks form the bar and had to walk downstairs, cause phones (all phones in a room was out of service). Ok they fixed it later. Shower in a room almost wasn't working. They didn't fix it at all. Ofcource I've told all that mentioned above to the guest relations lady (didn't remember her name, but her spot is near the entrance to the breakfast restaraunt). She was very polite and nice to me, she did her job very well and reported all to the manager. And that was the main problem! This problem is called Tovmas Darbinyan. Let me explain it more detailed. He get lost two times on the most dangerous road in the world - from words to actions: 1) His assitant called me (please note - not himself personallly), and said that Manager is very sorry and they will try to provide another room or will try to do something else and he will get back to me later that day. Guess what? Never called back. 2) On the checkout - golf car driver said that Manager is very sorry (again not himself, but the driver on behalf of the Manager) and he will provide the discount for next stay (really?! do I wanna pay for this kind of srvice again?). Guess what?! Right - get lost again )))) Bottom line - middle staff, like guest relations was very good, they did all what they can. Waitresess at the bar and restraunt also did their job very well. SPA and other general facilities of the property were fancy. But room and the Manager are complete disaster. After all that I've moved to another Accor place - Movenpick, that was way much better. Not so luxury, three times cheaper, and many times better service. Now you tell me - is that OK for Rixos?! Is it what you get if you paid for 5-star Accor flagship accomondation?

Good staff

Customer review rating 4.5/5

Alexandra Business - Confirmed reviews ALL

Very good and helpful reception staff and perfect nurse at medical center. But reception on medical center quite slow and educated not enough. Small problem with hairdryer in my room - diffuser didn't connect.

Dear Aleksandra Vladimirovna, We very much appreciate your comments regarding your stay at the Rixos Krasnaya Polyana Sochi.We will make sure that all your comments are forwarded to the appropriate services for analysis. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager, Abdullin Eduard

Perfect vacations

Customer review rating 5.0/5

Olga Z. Couples - Confirmed reviews ALL

The rooms are big, lots of space, incredibly comfortable bed. Good cleaning. The breakfasts are amazing

Dear Olga, We very much appreciate your comments regarding your stay at the Rixos Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations manager, Eduard Abdullin

Wonderful service!

Customer review rating 5.0/5

Alex Families - Confirmed reviews ALL

Great rooms, excellent cuisine, great attentive service

Dear Aleksandr Viktorovich, We very much appreciate your comments regarding your stay at the Rixos Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard Guest relations manager

A good holiday in a pleasant place

Customer review rating 4.5/5

Alexey Couples - Confirmed reviews ALL

Globally, it's almost all good. The staff are amazing. The breakfasts are excellent. Rooms - spacious. The view from the window is outstanding.

Dear Alexey Grigorievich, We very much appreciate your comments regarding your stay at the Rixos Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relation agent, Valeria Kudinova

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Other web-users rate our hotel

  • 568 reviews 9.3/10 Location
  • 1,385 reviews 9.2/10 Room
  • 1,622 reviews 9.6/10 Service
  • 17 reviews 8.3/10 WiFi
  • 1,017 reviews 9.7/10 Breakfast
  • 718 reviews 9.3/10 Wellness Area
  • 604 reviews 9.5/10 Comfort
  • 540 reviews 9.3/10 Food

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