Rixos The Palm Hotel & Suites

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Rixos The Palm Hotel & Suites 5 stars

Customer review rating (ALL Rating) 4.6/5 1,803 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Hotel location

Rixos The Palm Hotel & Suites

East Crescent Plog40, Palm Jumeirah, 18652 Dubai, UAE
8808 DUBAI
United Arab Emirates

Telephone +971 4 457 5555

Fax +971 4 368 6697

Contact email

  • By plane

    DUBAI INTERNATIONAL At 8.05km / 5 miles

GPS:25.12174, 55.15351

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

If you're looking to host a memorable event in one of Palm Jumeirah's most scenic locations, then our conference facilities are the perfect solution. All venues are equipped With cutting-edge audio-visual equipment and high speed internet access complemented with a team of leisure and business events specialists to ease the hassle of organizing corporate and group events.

Room descriptions and layouts

2 

meeting rooms

From 1 to 0 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

Majority of the 316 rooms and suites offer at least one balcony with a sea view, while many feature Dubai's iconic skyline as an additional backdrop. In additon to what you'd expect from a five star hotel in Dubai, the resort also provides excellent family accommodation. Decorated in sophisticated shades of cream and gold, accented with dark wooden furniture and flooring, the rooms feature a wealth of comfort and convenience while the deep-soak tubs in each bathroom add a touch of luxury.

Our guest reviews

Our guest reviews for
Rixos The Palm Hotel & Suites

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,803 reviews

TripAdvisor Rating  5.0/5  7,909 reviews

average

Customer review rating 2.5/5

Hm Families - Confirmed reviews ALL

the roads to the site are poor the staff are not so welcome no special care for children's no staff guidance for the several areas we need to find our way to restaurants the person in admission are poor

Quite old and tiny

Customer review rating 3.0/5

Zakir Families - Confirmed reviews ALL

Overall maybe good, but not a best value for money

Dear Zakir S., Thank you for taking the time to complete a survey following your recent stay at Rixos The Palm Hotel & Suites. At Rixos Hotels we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Rixos The Palm in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on (+971 55 100 65 89) Yours sincerely, Maryia Isachenka Guest Relations Manager Rixos The Palm Hotel & Suites

Excellent all inclusive

Customer review rating 5.0/5

George K. Business - Confirmed reviews ALL

This was my second stay at Rixos the Palm and had an amazing experience. It is perfect for families but also for couples who want a nice relaxing holiday.

Dear George K., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Exceptional

Customer review rating 5.0/5

Rita Families - Confirmed reviews ALL

Personnel is very nice, great stay

Dear Rita I., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Excellent but a little room for improvement

Customer review rating 4.5/5

Mohamed A. B. Families - Confirmed reviews ALL

From the onset our experience was amazing, great communication with the reservations team in particular Mr Khalifa, check also was perfect and smooth. The suite itself was beautiful, large and very welcoming with an amazing balcony with a sea view. Staff at the hotel are outstanding, facilities great, childrens entertainment was perfect and the beach is to die for. Room for improvement: 1. Need to change the buffet variety, three nights of literally the same choice of foods is not good. Desserts are a let down, all mouse based and several fruit tarts on the same base. 2. More attention to customer care is needed in the main buffet restaurant, on on night we waited and were ignored for 10 minutes by staff who just did not know what they were doing. We ended up having to prepare our own tables, set the places, clean the table down and all this while the staff watched us! 3. Fix the AC in Toro.. we had a very uncomfortable family meal in there, that said it was an amazing meal - stunning perfectly cooked steak! We will return to this hotel - we loved every moment there

Dear Mohamed B., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Fantastic hotel for all the family

Customer review rating 5.0/5

Samantha Families - Confirmed reviews ALL

Beautiful, clean hotel with friendly staff. Brilliant with children. The buffet wasn’t to our taste but the a la carte restaurants were delicious. The lifeguards at the kids pool were great with our little girl. Pool and veach areas lovely. Would definitely return.

Dear Samantha C., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Great stay

Customer review rating 5.0/5

Ross Families - Confirmed reviews ALL

Fantastic

Dear Ross H., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Excellent stay

Customer review rating 5.0/5

Mrs G. S. Couples - Confirmed reviews ALL

From arrival at the hotel reception until we left we found the whole experience brilliant room was excellent, restaurants superb cannot fault a single thing. As far as we are concerned would recommend you to everyone. Special thanks to the restaurant staff in the Italian restaurant really lovely staff all of you. A big thank you to Frederick at the pool bar he is exceptional, really good guy. Great touch cooler boxes between sunbeds oround the pool and beach.

Dear Cavan S., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

VERY ENJOYABLE STAY

Customer review rating 4.5/5

Keith Couples - Confirmed reviews ALL

An enjoyable short break for our first time at Rixos

Dear Keith S., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Excellent stay

Customer review rating 5.0/5

Abed B. Families - Confirmed reviews ALL

Beautiful stay , staff , kids entertainment , food

Dear Abdul B., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Amazing hotel with top notch food

Customer review rating 4.5/5

Martyn Couples - Confirmed reviews ALL

We enjoyed the second half of our honeymoon at the Rixos and it was absolutely lovely. The staff were amazing, it had everything we wanted, and the food was excellent.

Dear Martyn S., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Really Nice Vacation!

Customer review rating 5.0/5

Marius Families - Confirmed reviews ALL

Our staying at Rixos The Palm was perfect.The staff is really helpfull.The hotel is really clean.The services are beyond expectation! We will clearly come back.

Dear Marius S., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Amazing location, facilities, very friendly and polite staff, great food, great roxy club for kids…. Everything was as expected! Rixos never disapoints

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Had a great time with the family. Loved ability to prepare various pures for my little one. Also ready food was also provided which was very handy to have by the pool. Very friendly and polite staff! Perfect air con settings as well!! Had a great time and will return when kids are a little bigger so we can exprole Dubai a lot more

Dear Jurgita B., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Most amazing holiday

Customer review rating 5.0/5

David A. Couples - Confirmed reviews ALL

40th Birthday trip, this place was amazing. Staff and services were exceptional .

Dear David A., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Great stay.

Customer review rating 5.0/5

Martin P. Families - Confirmed reviews ALL

From the moment we arrived we were treated like special guests. The rooms were beautiful , and decked out in flower’s for my 35 th wedding anniversary. Brilliant restaurants , and pool side bar. Highly recommended

Dear Martin p., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Beautiful Hotel

TripAdvisor rating 5.0/5

Waynehough888 TripAdvisor review

We stayed at Rixos for 4 nights commencing 18 November. The experience was incredible from the time we stepped out of the taxi to when we left. A lovely hotel, friendly staff and wonderful restaurants. The steakhouse was fantastic with Wagyu steak included in the all inclusive rate. The little cake shop had the most delightful cakes and fantastic coffee.

Dear Waynehough888, We would like to thank you for staying at Rixos The Palm Hotel & Suites and taking the time to share your valuable feedback with us. Thank you for considering Rixos The Palm Dubai as a nice place to spend your 4-day vacation. We are glad to know that you had a nice experience staying with us and enjoyed our lovely service. Especially, thank you for highlighting our staff, restaurants, especially Patisserie and Steak house, we are happy to know that food and service were up to expectations and you fully experienced it. We are looking forward to welcoming you back again in Rixos The Palm Hotel & Suites! Wish you a beautiful day, Guest Relations Department

Fantastic Family Hotel

TripAdvisor rating 5.0/5

kaikrahmer TripAdvisor review

We went to Rixos The Palm for the second time in October 2021 with three kids aged 2, 5 and 7. We have been to several lovely places in the region. That being said, the kids club at the Rixos is better than anything. Lovely staff, great events, energy, kids disco, petting zoo for an afternoon, jumping inflatable stuff the next day, etc. All great. We will be back for X-mas. Hence, a special thank you to Sibel Cengiz, the head of the kids club, and her team. On other matters, the all inclusive contract is worth it, very good food - a la carte for about half the days in specific restaurants - quality buffet for the rest of the days and brand name drinks. Good stuff. I am not being paid for writing this... :-)

Dear kaikrahmer, Thank you for choosing Rixos The palm Dubai Hotel& Suites and for your valuable feedback! It is a big pleasure for our team to receive your beautiful comment. We glad to know that you had a great time with us. Especially, thank you for highlighting our Rixy kids club and Supervisor Sibel, we are glad that all 3 of your kids enjoyed all activities. The entire Rixos team is looking forward to welcome you back soon to Rixos The palm Dubai Hotel& Suites! We wish you a beautiful day, Guest Relations Department

Amazing

TripAdvisor rating 5.0/5

export2021 TripAdvisor review

Everything and everyone were amazing really i recommend, for couples, for family and for relaxation. You can find everything you need there so no need to go away and search for anything outside.. and above all of this the service is excellent

Dear export2021, Thank you for choosing Rixos The palm Dubai Hotel& Suites and for your feedback! It is a big pleasure for our team to receive your beautiful comment. We glad to know that you had a great time with us. The entire Rixos team is looking forward to welcome you back to Rixos The palm Dubai Hotel& Suites! Wish you a beautiful day, Guest Relations Department

A nice stay that could be better

TripAdvisor rating 4.0/5

knecapower TripAdvisor review

We stayed 4 nights at Rixos The Palm, a well placed resort in the very end of Palm Jumeirah. At our arrival, a warm welcome was given. We received an upgrade to a Junior Suite (Accor Status), but it`s location didn`t feel good (it was sided/backed to the sea) and we asked to change, which was accomplished. The room we stayed (1333) has sweet location, corner of the hotel, big balcony with great views. The room shows it`s age, with marked floor and not impecable furniture, but far from being a bad room. The beverage selection in the All-Inclusive is great, with nice whiskies, beers and others. The pool area is very pleasant, but the chairs availability ends quickly in the morning. The chairs on the beach always had availability. The staff is regular/good, but it certainly there is room to some good improvement: I felt a lack of motivation. The minibar (which is replaced once a day) had only 2 beers, and no other alcoholic beverage. I didn`t understand that, since the hotel brag himself of being an "Ultra All-Inclusive", which is not true. So if you want to stay at your balcony enjoying the view and drinking something, you`ll be disappointed, because that`s not possible, you`ll need to go the pool area. The hotel also don`t offer alcoholic beverages internally (with the exception of the restaurants), so you not only can`t drink at your room, you need to go outside in the hot (august is really really hot) to drink something. The beers offered are hardly cold, and the hotel does not have enough thermal boxes to cool the beverages, which leads to an unpleasant experience and waste. The "a la carte" restaurants have occupation limits, so it`s necessary to book in advance. In all our stay we couldn`t find a spot to go to Toro Loco Steakhouse, which was very frustrating (one of the reasons I booked the hotel, actually). I didn`t receive a warning or suggestion to book the restaurant prior to our arrival, so that`s an important area to be improved. I would like to mention the staffers Sharifah, Ahsan, John and Viijay for the good work.

Dear knecapower, We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. However we are truly sorry to know that you did not meet your expectations with some mentioned points which we will definitely take in to our consideration and action. Thank you again for sharing your experience, and we hope we will have another opportunity to serve you better. Sincerely, Guest relations team.

Amazing Hotel

TripAdvisor rating 5.0/5

MVVII TripAdvisor review

2nd time visiting here. 1st time for our 4 year old. Fantastic hotel and will visit again. We stayed in a 2 bedroom suite, which was beautiful. The only downside was the kids food. It seemed to be only vegetable puree, pasta, buckwheat, fish fingers and carrots for the whole duration of our holiday. There was only variation with the vegetables.

Dear MVVII, Thank you for choosing Rixos The palm Dubai Hotel& Suites and for your valuable feedback! It is a big pleasure for our team to receive your beautiful comment. We glad to know that you had a great time with and liked our facilities and 2 bedroom suite. However we are sorry to know that you did not meet your expectations with variety of kids food which we will definitely take in our consideration. The entire Rixos team is looking forward to welcome you back again to Rixos The palm Dubai Hotel& Suites! Wish you a beautiful day, Guest Relations Department

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