Rixos Premium Seagate Hotel 5 stars

Every thing was great and well maintained. Sea, Food, Aqua. They just need to resume the night shows which they used to present before Covid-19

Everything is perfect ( view , sea , pool is clean , Aqua is awesome , unlimited food options) except Salt restaurant taste wasn’t good, And room service should fill the refrigerator everyday but only they put 2 small bottles of wine only one time on the arrival , they not refill everyday, but for soft drink cans always refrigerator full.

We received some of the best services, everyone with a smile on their face, everyone willing to make you feel great From the cleaning man in the room, you will always be pleasantly surprised, from the guys in a good mood at the pool, all the people in the a la carte or central restaurants ... Convinced that they know their points where they can grow (personally I think check in and check out I think they can increase in quality) as well as the beautiful beach you can't change the entrance to the water but they offered high quality snorkeling but especially great splendor The entrance foyer is impressive as well as the facilities of the entire resort - good taste, elegance, 5 stars In the current conditions, the safety measures are admirable even if sometimes you have the impression that not all customers deserve such a resort.

friendly staff ,cooperated team ,very tasted food , indescribable variety .

it's very amazing to stay my annual vacation in Rixo seagate , the team was very respect and cooperated with us , i can say every thing is available and easy , i will recommend Rixos to my family and my friends to stay their vacation in Rixos .

I did not like the room in terms of the furniture, just as there is no hotel at this time that does not have a coffee machine in the room, and the guests are not on the same level and this thing bothered me a lot during the stay

Really I felt that I was at home , staff do their best to make us satisfied, all staff are friendly and smiling, Hotel rules are not apply rigidly they are very flexible , i mean rules states you shouldn’t enter restaurant with slippers but no one stopped you from entering and no one prevent you if you take an yogurt from restaurant like other hotels do . Also we arrived early three hours from check in time but they rapidly welcomed us to have our room .

Stuff was very professional I need to thank especially Mr/ Kareem In front desk He was very helpful and gentle. Rixos sure select thier stuff carefully and this is the most successful management i had ever seen in hotels sector . All stuff serve you with charming smile and non forgettable hospitality Of course Mr kareem was the best Special thanks also for all the restaurant workers and chef restaurant for sure The food was so variable and delicious. Snacks was perfect Aqua parks is very good my children enjoy there toooo much. The whole atmosphere was so elegent and wonderful. Animation team was very poor wih no positive interaction as they are not exist. night entertainment doesn't refelect or satisfy Egyptian nor Arabian taste It need to be more eastern For the whole days it is the same And when we came last year it was the same observation and critics.

Thanks

Excellent

I would like to express my deep regret to book at this supposed-to-be Luxury hotel!! Where I haven’t felt any welcome. From the day one, the hotel did not distinguish between Accor gold member and non-members. Therefore, I haven’t benefitted from the Gold membership and till now, I haven’t earned the reward points. The reservation team did not pay any attention to my booking specific request and were not flexible to meet it. The reserved premium room was not meant to be premium at all; small area, cracked bathroom tiles, water dropping from AC, and broken Lampshades. (On asking a solution to the AC, the technician sid that problem is due to the AC condensation of the AC and the possibility of leaving the windows open; a matter which is not true. Simply because, no one at this time of year, where temperature is 42 could leave the windows open. The relevant photos and video showing the said problems are available and I will share them with Trip Advisor Website. The premium pool is not safe; some parts of the pool is covered by marble floor. if someone swims, under that threshold , and for a reason, needs to take breath he can hit his head. The problems, suffered by my family and kids, were increasing day by day, and reached the peak by noticing an ugly discrimination against us as national guests, as clarified in the below 2 incidents, for example but not limited to: • The beach bar offers detox drinks & fresh juices. I notice that the barman, Zakareiya, always offers us the juice in plastic cups while foreign guests receive their orders in large glass cups decorated with fruit pieces, and when I asked him to make me the juice in glass cups he did it in a small one. (In addition he always delay delivering the orders to us + his yellow fake smile make us feel that we are not welcome at that bar) • At the night show, I saw a table with a reserved sign. The table contained a large plate of nuts (pistachio, cashew and almond), while our table was empty. When asked by kids why our table has not nuts like the next table, I had nothing to say. The following day, I have asked the waiter if there is pistachio instead of the peanut or the potatoes chips he replies “sorry we don’t provide nuts at the moment as there is a problem with the suppliers”!!! I hereby honestly deliver to your good self a part of the worst ever experience I had, drawing your kind attention that all the above were told to the hotel’s Guest Relations Dept. and Deputy GM, who totally failed to offer me with a satisfactory solution, but to the contrary, they tried to bluff me, when they offered me a late check out, knowing that they were fully aware that I reserved the hotel limousine to take me to the airport to catch the 3.00 PM flight. The only good thing at this hotel was Turquoise Restaurant Manager (Mr. Ibrahim); I was always noticing his professionally in supervising his team while delivery a worm welcome to all guests alike.

Very friendly and professional staff specially those in the main restaurant and safe guards on the beach

The hospitality and generosity of the hotel policy is what makes rixos stands out in the rest of hotels. You will not meet any behaviors that would try limiting your usage of the hotel facilities or free things, in contrast to most of "all inclusive" polices in Other hotels. On contrary, guests can stay past the check out in the hotel until their travel departure time and no one will tell them you should pay for the extra meal you got here or there, As long as they left the room itself. On a 24-hour basis, there's always a restaurant open for your strange timing hunger, even at 4:00 a.m. or any hour. The guest relation arranged for a specially decorated table and birthday cake in one of the la cart restaurant for me, and the staff there brought it while singing for me, they made my day, thanks a lot. The buffet restaurant safety precautions requiring a lot of staff for keeping guests on a distance from food for higher hygiene. But most guests were neglectful for covid safety precautions. All of hotel employees wearing masks all of the time, measuring body temp. at the entry of main restaurant. There were masks and gloves ay the lobby entry. Cons. : -Due to covid-19 restrictions, many hotel facilities were affected, including spa and rixy kids club closure, both are top rated facilities of rixos seagate hotel, however pricing was almost the same and maybe more than we used to pay before covid-19. I think this due to high demand and high occupancy rates in vacation, but that ethically needs to be more convenient for clients getting less services for same price. -å la cart restaurants reservation difficulty.

I visit rixos sharm for more than 4 times at last years , but the last visit was not perfect as before and we faced some problems during our stay .

Bad attitude