Mercure Hangzhou West Lake

Mercure Hangzhou West Lake 4 stars

TripAdvisor rating 4.0/5 27 reviews

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ALLSAFE approved hotel

Hotel location

Mercure Hangzhou West Lake

No 3 Zhonghe North Road, Xiacheng District


  • By plane

    XIAOSHAN INT At 28km / 17.4 miles

  • By plane

    XIAOSHAN INTL At 28km / 17.4 miles

  • By train

    HANGZHOUDONG At 9km / 5.59 miles

  • By train

    HANGZHOUDONG At 9km / 5.59 miles

GPS:30.25939, 120.17133


  • ALIBABA GROUP 18 km / 11.18 mi
  • ALLIANZ CHINA 0.13 km / 0.08 mi
  • CITIBANK BRANCH 0.27 km / 0.17 mi
  • HSBC BANK BRANCH 0.01 km / 0.01 mi
  • NETEASE 10 km / 6.21 mi
  • SONY CHINA BRANCH 0.3 km / 0.19 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park


Located on Level 1, our All Day Dining restaurant blends Western cuisine with Eastern delicacies. It serves a delicious and healthy breakfast, lunch and dinner. Customised buffet options are available.

Our accommodation(s)

The hotel has 292 rooms which feature classic French design and comprehensive facilities. Free high speed WIFI is available throughout the hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.0/5  27 reviews

Stay for the Room not the Food

TripAdvisor rating 3.0/5

harleluyax Business - TripAdvisor review

The Breakfast was Horrible. It says Egg station but the guy could make only fried eggs , I asked for Omelet, he says no. Definitely not staying here again. The day before I also stopped for lunch around 2 pm, the menu was limited .. and many things were not available. Room is fine, just horrible place for F&B.


TripAdvisor rating 4.0/5

Wanderer15486272078 Families - TripAdvisor review

The staffs are very friendly and helpful, is modern type of room and the bed very comfortable. Despite it just near to the busy highway, the soundproof is very good, I barely hear any noise. Location is pretty strategy not far from west lake, shopping mall etc The nearest subway station is approximately 8 minutes away.

comfortable but something short

TripAdvisor rating 4.0/5

dadwiz Business - TripAdvisor review

The room was comfortable and clean. I loved staying at the hotel. But there was something short like language barrier of staff and little choice of eating facility. Temporary parking space in front of the hotel was too small.

Nice room and friendly staff

TripAdvisor rating 5.0/5

wingyin664 Couples - TripAdvisor review

Modern style designed hotel. Hotel staff are nice and friendly. Room is new, clean and tidy. We enjoy staying here. The road outside the hotel is under construction, a bit noisy outside but if we stay in the room, sound insulation is good enough that we are not being disturb.

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