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Swissôtel Al Ghurair 5 stars

Customer review rating 4.5/5 3,342 reviews

ALLSAFE approved hotel

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Swissôtel Al Ghurair
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+ 24 Services

Hotel extras

  • Connected to Al Ghurair Centre, Dubai's first shopping Mall

  • Complimentary access to private beach and pool at Nikki Beach Club (Subject to availability)

  • Complimentary shuttle service to La Mer Beach and Nikki Beach Club Dubai

  • Home to Little Explorer's brunch, the award winning family friendly culinary activity

  • Kid approved! Family friendly accommodation with special treats for our young guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Tennis Paying
  • Boat excursions
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Swissôtel Al Ghurair

Po Box 185051
Umar Bin Al Kattab Road
Deira
185051 dubai
united arab emirates

Tel: +97142933000

Fax: (+971)4/2933555

Check-in from 16h00

Check out up to 12h00

  • By train

    UNION METRO At 0.5km / 0.31 miles

GPS :25.269321, 55.316925

Your meetings and events

Choose from our wide selection of options for your conference and seminar requirements.

Room descriptions and layouts

8 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Indoor and Outdoor facilities

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our restaurants and bars

LIWAN

Type of cuisine: International

Let us take your senses on a culinary journey of flavors from around the globe. Enjoy a casual evening on our spacious terrace and take in the stunning views of Dubai.

YASMINE LOUNGE

Type of cuisine: Cafe

The Yasmine Lounge an ideal place to unwind after a busy day in Dubai. Stop by for a light lunch, afternoon tea, mocktails or even late night dessert, served with the glittering lights of the city as your background.

Our guest reviews for
Swissôtel Al Ghurair

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,342 reviews

always more than I expected

Customer review rating 5.0/5

Mr. B. D. H. Families - 12/09/2021 Confirmed reviews ALL

food and stay was better geting better with every stay thank you

Dear Byron Dale H., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Bad

Customer review rating 0.5/5

Mazen K. Families - 11/09/2021 Confirmed reviews ALL

Bad room service as I asked for baby bed and I wait for two hours also I asked someone to take luggage from my room also no one came and already reserved room by mention two adults and two kids really it was bad experience and I will not recommend for anyone

Dear Mazen A M K., Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Good

Customer review rating 5.0/5

Simin Families - 11/09/2021 Confirmed reviews ALL

The hotel is very good and thank yuo so for Mr Ezzeldin form front dist for his kind asist

Dear Simin, Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. Allow us to inform our colleague, Ezzeldin of your message who will be happy to receiving the same. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Well located

Customer review rating 5.0/5

Vanni Solo - 09/09/2021 Confirmed reviews ALL

Conveniently located

Dear Vanni, Thank you for rating us perfect. We greatly appreciate the time you have taken to answer the survey for our hotel. We are glad that your stay has been pleasant and we will ensure that the same wonderful experience will be consistently delivered. Rest assured that we will inform Sanjit of your message who will be glad to receiving the same. We look forward to welcoming you back in the hotel soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Extremely Satisfied

Customer review rating 5.0/5

K. M. Business - 08/09/2021 Confirmed reviews ALL

It was great as usual but I may start looking for another hotel to stay in Dubai now onwards as you do not offer lounge and personalised services like that. Damien my brother is always very kind and one of the reasons I keep coming back.

Dear M K., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Damien. I am sure that this feedback will serve as an encouragement to him and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Stay was worth it

Customer review rating 5.0/5

Anonymous Couples - 07/09/2021 Confirmed reviews ALL

Friendly staff and accomodating

Dear Valued Guest, Thank you for rating us perfect. We greatly appreciate the time you have taken to answer the survey for our hotel. We are glad that your stay has been pleasant and we will ensure that the same wonderful experience will be consistently delivered. We look forward to welcoming you back in the hotel soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Excellent Stay as usual

Customer review rating 5.0/5

Ronie Families - 06/09/2021 Confirmed reviews ALL

Returning guest here. The hotel never disappoint me from The warm welcome until my checked out. Thanks to Irene and Jessica of the front desk. Housekeeping is prompt and kept our rooms for two days impeccably neat. Security, pool attendant and Liwan restaurant staffs are occupied but they serve us with smiles. It was an amazing weekend stay and thanks for all the staffs who made it all possible.

Dear Ronie P., Thank you for staying with us again. We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Irene and Jessica. I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Customer review rating 3.0/5

Rezhin A. S. Business - 06/09/2021 Confirmed reviews ALL

i booked with Breakfast & when i arrived they told me your booking not include breakfast

Dear Rezhin abdalla s., Thank you for taking the time to respond to our survey and for letting us know about your concern. We hope that following the actions we just had executed, we were able to sort out the matter. Look forward to welcoming you back again in the Swissotel Al Ghurair. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Good

Customer review rating 5.0/5

Mohame E. Business - 05/09/2021 Confirmed reviews ALL

It was nice. Location is very good. I recommend. Staff are friendly (Khalid , Waleed, Hussni, Susman)

Dear Mohame E., Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. Allow us to inform our colleagues, Khaled, Waleed, Hosni and Susman of your message who will be happy to receiving the same. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Pleased location and stay

Customer review rating 5.0/5

Hussain Couples - 03/09/2021 Confirmed reviews ALL

Good

Dear Hussain, Thank you for rating us! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. We have noted your comment regarding the WiFi. Allow us to check on this and evaluate needed action. Thank you for taking this matter to our attention. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

A fairly good stay, but certainly can be much better.

Customer review rating 3.5/5

P. M. A. Business - 31/08/2021 Confirmed reviews ALL

My nostalgia with the area has always made me stay at Al Ghurair Swissotel. But my recent two long stays in June and August had a fair share of dissatisfaction with many aspects of apartment and hotel side. To start with Apartments side, the very first feeling one gets is ageing decor and furniture. Couch to carpets shouts for a retirement. Working chair at table is way to uncomfortable to really work for few continuous hours. Aircons controls in most rooms I stayed needed constant attention and noise and smell from Aircon needed to be resolved a few times. Most importantly, mattress in most of the apartment rooms I stayed had completely disintegrated support system and I ended up with a backaches. One of the reasons I choose this hotel is for the fact that I know it uses ‘sealey’ brand orthopaedic mattress. But these ones have been overwhelmed and overused and need immediate replacement. Coming to the hotel side, general aesthetics are fresher and quality more in line with what is expected of Swissotel. But just for some positive and constructive criticism, I would like to highlight a few things. Firstly, Couch needs to get fresher, again Aircons and it’s control unit needs upgrades. I found mattress here to be in a bit better shape than apartments. Shower and shower head needs an upgrade. Finally as for the service at reception, it’s fairly acceptable but something needs to be done about very slow check in process. On two different checkin occasions rooms took an extra hour or two than usual checkin time of 2pm. New and junior staff need to be trained for more practical and off the book approach sometime accommodating some request for customers, specially the old and regular returning clients. This time it felt like staff was just too busy Churning in and out people without much emotions, empathy and enthusiasm. Being too busy and overbooked was something that I kept hearing many times. Middle and higher level supervisors and managers are much better and well trained and responded and approached in commendable manner. I will still return to this hotel given my loyalty to Swissotel brand and trust in its quality and service and my attachment to the location. I hope management and staff appreciate my constructive criticism and up their game in bringing about positive changes vital to thrive in this increasingly competitive industry. All the best!

Well located

Customer review rating 3.5/5

Banafsheh Business - 29/08/2021 Confirmed reviews ALL

There were not a coffee machine in the room,room cleaning was not good enough,breakfast was good

Not good

Customer review rating 2.0/5

Anonymous Families - 29/08/2021 Confirmed reviews ALL

From the moment we entered the hotel, they have been playing a game with us. During check in, they informed us that breakfast was only available for one person. However, we had booked for three nights and two people. Later that day, I waited one hour for the shower to get warm, then I proceeded to take a shower in cold water. I called the mechanic so my daughter could take a warm shower. I waited another hour for him to show up in my room, only to tell me he couldn’t solve the problem. He told us that the technician would come the next morning and fix the shower. They were not changing our room until I consistently requested them. At 2:30 am they took us in the new room. The next afternoon, we had to call the staff as our bed sheet was not changed. Throughout this trip, the hotel failed to provide us with good service. The hotel also failed to maintain social distancing in the breakfast dine in. I had to constantly request them in order for things to get done and I believe that is a waste of money. In a city like Dubai, I will not recommend anyone to stay at this hotel.

Good service

Customer review rating 4.0/5

Abdul K. Families - 28/08/2021 Confirmed reviews ALL

Overall we are happy.

poor service

Customer review rating 1.5/5

Dr. K. D. Business - 28/08/2021 Confirmed reviews ALL

the hotel is good and well kept and is also clean but the customer service at the fron desk was very bad and the receptionists had no time to listen to our complaints. room service is even worse because they dont even come. i asked for a weight scale 3 times and it didnt come. i was initialy given a smoking room even if i asked for a regular room........my assumption is that you are having very few staffs and they are not coping up with the flow of guests. i have been in dubai several times as i am a doctor and ive been at the grand sheraton hotel at sheik zaid road and their service was AMAZING!!! you should try to see the quality of your staffs and the service that you are providing.

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