Swissôtel Al Ghurair 5 stars

Customer review rating 4.5/5 2,800 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Swissôtel Al Ghurair
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+ 24 Services

Hotel extras

  • Connected to Al Ghurair Centre, Dubai's first shopping Mall

  • Complimentary access to private beach and pool at Nikki Beach Club (Subject to availability)

  • Complimentary shuttle service to La Mer Beach and Nikki Beach Club Dubai

  • Located 10 minutes drive from Dubai International Airport and 500 m from Union Metro station

  • Kid approved! Family friendly accommodation with special treats for our young guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • TennisPaying
  • Boat excursions
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Swissôtel Al Ghurair

Po Box 185051
Umar Bin Al Kattab Road
Deira
185051
dubai
united arab emirates

Tel: +97142933000

Fax: (+971)4/2933555

Check-in from 16h00

Check out up to 12h00

  • By train

    UNION METRO At 0.5km / 0.31 miles

GPS :25.269321, 55.316925

Your meetings and events

Choose from our wide selection of options for your conference and seminar requirements.

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Indoor and Outdoor facilities

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Classic Room King

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Classic Room Twin

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Premier Room King

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Premier Room Twin

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

Swiss Select King

  • Max. number of persons: 3
  • Area: From 51 / 549 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

Swiss Executive Room Twin

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: River side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

Swiss Executive Room King

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)
Rooms

Our restaurants and bars

YASMINE LOUNGE

Type of cuisine: Cafe

The Yasmine Lounge an ideal place to unwind after a busy day in Dubai. Stop by for a light lunch, afternoon tea, mocktails or even late night dessert, served with the glittering lights of the city as your background.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIWAN

Type of cuisine: International

Let us take your senses on a culinary journey of flavors from around the globe. Enjoy a casual evening on our spacious terrace and take in the stunning views of Dubai.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Swissôtel Al Ghurair

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,800 reviews

Comfy bed, spacious rooms, customer service could be improved

Customer review rating 4.5/5

Zo Couples - 18/01/2021 Confirmed reviews ALL

The room was spacious and comfortable, huge bath and bed was comfortable. Had a decent sleep. Customer service was not the greatest, no smiles at reception very business-like. Ana was the first person I dealt with. We arrived very early and unfortunately no room was available but she made us wait in reception when we could have carried on for breakfast at the hotel. Also when we did get to our room we had to wait for a long time for our bags to arrive, and we called reception 3 times to get our bags. Room service was very slow.

Dear Zo, Thank you for sharing your feedback. We appreciate receiving your positive comment about our spacious and comfortable room with restful bed and large bath. We are so sorry for the unpleasant arrival experience and room service response to request. We are revisiting the area cited and evaluate the concerns for needed action. Thank you for taking these matters to our attention. We hope to see you back and experience the implementation of measures in place. Hope to welcome you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Well located hotel, poor service

Customer review rating 4.5/5

Muhammad A. Families - 15/01/2021 Confirmed reviews ALL

I have stayed many times at this property before.However this time certain services at the hotel were pathetic.After we checked in it took ocer an hour before our luggage was sent to our room and after numerous calls.Also I asked for bottled water and soao at 10pm and it never arrived. The 3rd night of my stay I requested extra bath towel and that also never arrived. At check out it took 30 minutes for the bellboy to come collect my luggage.Even worse was when my car came to collect me,Myself and mt family had to load our own luggage as there was no one to assist. Breakfast was good and reception was as always pleasant. Hope other services can improve

Dear Muhammad Ahmed A., Thank you for staying with us again and for sharing your experience at the Swissôtel Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have noted all the concerns you have raised and evaluate what causes the issues. This is definitely not in conformity with the standard of our hotel. Thank you for taking the issues faced to our attention. On the other hand, we are happy that you liked our breakfast and reception staff in the hotel. We will share your comments with our colleagues. Look forward to welcome you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Good stay

Customer review rating 4.5/5

Mohamed E. Z. Families - 15/01/2021 Confirmed reviews ALL

It was very good, everything was perfect. Room was v good and clean, staff were extremely nice, helpful & gentle specially Moustafa the night shift manager. I had only 1 problem, the food quality and variety was not good at all. My reservation was B&B for 8 nights, while I went to the restaurant only the 1st day and you can check. Overall the stay was v. Good

Dear Mohamed El Z., Thank you for sharing your feedback. We are happy to learn that you enjoyed your stay in the Swissotel Living Al Ghurair. We appreciate receiving your positive comments about our nice rooms, great sanitation, helpful and welcoming staff, especially Mustafa. Rest assured that we will pass on your message to Mustafa who will be glad to know the same. We are sorry about your dissatisfaction on the food quality. We are evaluating the set-up now to assess the needed action. While we will check as well details of your reservation and update you on this matter. Thank you for taking your concerns to our attention. We hope to welcome you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Ok...but can be better

Customer review rating 4.5/5

Anonymous Families - 15/01/2021 Confirmed reviews ALL

The hotel is nice, though we dont feel staying at a 5 star hotel .

Dear Chadli K., Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Not happy

Customer review rating 4.5/5

Asma’u Families - 15/01/2021 Confirmed reviews ALL

Cleaning not satisfactory and the quality of food and presentation has fallen

Dear Asmau Mai Eka M., Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

" Outstanding Hospitality "

Customer review rating 4.5/5

Josie A. Couples - 11/01/2021 Confirmed reviews ALL

This hotel is beautifully presented and kept, with lovely amenities, A big and luxurious Bath tub. Excellent location in the heart of the City where you can easily find everything such as Mall, Restaurants, Bank etc. All the staff were well-trained, and really friendly Anna, Hazel, Rachel Mr. Gocke the Manager and Mr. Khalid who personally made our welcome drinks but a special shout out goes to " ANAS " for his Outstanding Hospitality he is really helpful and trustworthy and he's always there to accommodate all our needs. Only thing was someone forget our wake up call but rest everything went great. Highly recommended the place and the property itself for every Tourist like us ☺️

Dear Josie A., Thank you so much for the time you have taken and the wonderful feedback you have shared following your recent stay. We are happy to learn that you liked our hotel and that your overall stay has been pleasant and enjoyable one. Thank you for highlighting our well-trained colleagues for their friendly and welcoming attributes especially Anas, Anna, Hazel, Gokce and Khaled. Rest assured that we will pass on your message to them who will be glad to receiving the same. Please accept our sincere apologies for the missed wake up call. Allow us to check on this as this should not be the case. Thank you for your recommendations. We look forward to welcoming you back again soon Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

A very nice stay at Swissotel Al Ghurair

Customer review rating 4.5/5

Robert P. Couples - 10/01/2021 Confirmed reviews ALL

A relaxing 3 night stay at this hotel was really worth it. The staff members are very polite and helpful at any situation. I would love to emphasise that Mr Eren Demircan (SAG) helped us so much to enjoy our stay. His customer service skills are wonderful. Thanks to the whole staff for making our stay a success.

Dear Robert P., Thank you so much for sharing such a wonderful feedback and for completing our survey with your positive remarks. We are happy that you had a pleasant stay in the Swissotel Al Ghurair and that the professional assistance of our colleague, Eren Demircan was at your satisfaction. Allow us to pass on your message to Eren who will be glad to receiving the same. We look forward to welcoming you back again very soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Excellent stay

Customer review rating 4.5/5

Sadeq A. Couples - 10/01/2021 Confirmed reviews ALL

I was very lucky to stay in this hotel, everything was excellent

Dear Sadeq A., Thank you so much for the perfect rating and for the wonderful feedback. We are happy that you have completed the survey with positive remarks. Look forward welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Memorable stay in a fantastic hotel

Customer review rating 4.5/5

Hmp Families - 08/01/2021 Confirmed reviews ALL

Our whole family loved our stay in Swissotel Al Ghurair and what we liked the most is getting upgraded to a 2 bedroom suite. We also loved that we got the half board promo and this stay is very memorable because it is our eldest child’s birthday. We would like to thank the friendly Manager, receptionist and all the staff of this hotel, we will always love to comeback if given the chance. Btw, I tried to call back to check because we think we left an apple charger in the room but not able to contact the hotel and we will try to call again to check.

Dear HMP, Thank you for sharing your feedback regarding your wonderful experience. We are glad to learn that you and your family loved your stay in the Swissotel Al Ghurair. Thank you for recognizing the great assistance of our colleagues in the hotel and for letting us know your satisfaction. We have noted your comment regarding the apple charger you have left. Allow us to check on this and will update you accordingly. We look forward to welcome you back again very soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

My Hotel

Customer review rating 4.5/5

Mukhlis H. Business - 07/01/2021 Confirmed reviews ALL

Swissotel Al Ghurair is our prefered hotel in Duabi for me and my family for the last 5 years , the best services the best Staff , full co operation , ,,,, more over it the best location in Dubai located close to the down town and not Far from the Air Port . only we suggest to make special dinning resturant for the Apartments to avoid crowded area down stair. Regards Mukhlis

Dear Mukhlis H., Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and colleagues. We have noted your comment regarding breakfast and we are currently evaluating the set-up to determine the action required. Thank you for taking the matter to our attention. We very much look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Location

Customer review rating 4.5/5

Muhammad Families - 07/01/2021 Confirmed reviews ALL

Good standard.

Dear Muhammad, Thank you for sharing your feedback and for answering our survey with your positive remarks. We are happy seeing your ratings that showed your satisfaction of the services we have provided. We look forward to welcoming you back again very soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Good hotel but service was not good

Customer review rating 4.5/5

A. Couples - 02/01/2021 Confirmed reviews ALL

The hotel room was very nice however there was no iron or ironing board in the room. When i called they said they will send it up. But they never did. I had to ring multiple times. Finally when the iron was sent to my room it was faulty. The iron did not work and i had to ring again. Also i asked for my room to be decorated as it was my honeymoon. But the room was not decorated. Very disappointed.

Dear Afzal Mussa A., Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Ok Hotel For the Price

Customer review rating 4.5/5

Julio P. Business - 27/12/2020 Confirmed reviews ALL

They use deceiving marketing tactics . I was enticed by "full English breakfast" included in my rate. Rooms with lower rate had some "continental bufette". They also "included" access to a beach club with Nikita Beach with my rate. I came in: 1st, The hotel looks old. 2nd There is no English breakfast. Just continental bufette which is very good. But is not any english 3rd. I tried to book a bloody place for the nikita beach during one whole freaking week and it was never possible. They argue that this was because of high demand, but I tried to reach these guys before I even flew on their official whatsapp number to clarify this very topic. Noopdy ever responded to my messages. Also I did throw email on the booking.com app. 4th. I complained with the pertinent people, the said "yes Sr" to everything, but solve nothing. 5th. The control of the TV on my room was not working. 6th, The aircon made a disgusting "hum" noise constantly. I asked for a room change. Which they did. The best of the hotel was Husain from house keeping on the 20th floor who helped me happily with the extra soft mattress in the room.

Dear Julio P., We appreciate you taking the time to provide us with such candid feedback of your stay. I do understand your disappointment. Please accept my sincerest apologies as your stay did not meet your expectations. All your comments are highly noted to ensure proper urgent action will be applied. Thank you for taking these matters to our attention. We hope that those experiences will not deter your plan of visiting us back and give us another opportunity to better serve you. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Perfect

Customer review rating 4.5/5

S Solo - 27/12/2020 Confirmed reviews ALL

I have been staying here every time I come to Dubai for the past 7 years. The standards of the hotel have been maintained at the highest level. From cleanliness to service, they can not be faulted. Staff were helpful and friendly. The room was spotless and amply spacious. The location is very convenient. The mall is attached to the hotel and has a great range of places to eat, with more places along the road outside that are open till late night. The Union metro station is across the road at about a 3 minute walk away. Taxis are also readily available right outside the hotel. I’ll definitely be staying here again the next time I come to Dubai.

Dear Shoaib Iqbal, Thank you for staying with us again. We are very glad reading your positive comments and your satisfaction towards our hotel's location, services, facilities and colleagues. We appreciate your loyalty and your continued trust. Rest assured that we will do everything it takes to make us deserving of your loyalty. We very much look forward to welcome you back again soon for another wonderful stay. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Good stay

Customer review rating 4.5/5

Pankaj B. Families - 27/12/2020 Confirmed reviews ALL

Nice hotel and very cooperative staff. We came early morning on the check out day and asked for late check out. The Reception Officer was extremely helpful in getting that done. We paid for the upgrade to Grand suite and it was awesome. Massage session was arranged with a short notice and the person from Sri Lanka, sorry I am not good at remembering names , did an amazing job.... Special thanks to both of these gentleman and great lady at reception desk. Will love to stay back on 04th of Jan. Cheers!!

Dear Pankaj Kumar B., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Very well located

Customer review rating 4.5/5

Hatim E. Business - 26/12/2020 Confirmed reviews ALL

I found it very comfortable hotel with genuine welcoming attitude of the staff. Thank you very much for making Swissotel very good place to stay.

Dear Hatim Osman Mohamed E., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

most perfect stay

Customer review rating 4.5/5

Mumtaz Solo - 26/12/2020 Confirmed reviews ALL

All staff were amazing and well accommodating! very welcoming and helped me throughout my stay.

Dear Mumtas Ahmad M., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Customer review rating 4.5/5

Afify A. Business - 26/12/2020 Confirmed reviews ALL

It was so nice

Dear Afify Abd El Samee Afify A., Thank you for sharing your feedback. We greatly appreciate the time you have taken to answer the survey for our hotel. We are glad that your stay has been pleasant and we will ensure that the same wonderful experience will be maintained. We look forward to welcoming you back in the hotel soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Not a pleasant stay

Customer review rating 4.5/5

Nikhil B. Couples - 26/12/2020 Confirmed reviews ALL

I am in room 924, please speak to me when you are available. I would like to share my experience with you personally.

Customer review rating 4.5/5

Abdihillal Solo - 22/12/2020 Confirmed reviews ALL

Clean and great location and well service staff.

Dear Abdihillal, Thank you for sharing your feedback and for completing our survey with positive remarks. We are delighted to learn that you liked and hotel's convenient location as well the great service of our colleagues. We look forward to welcoming you back again very soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

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