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Swissotel Living Al Ghurair 5 stars

Customer review rating 4.6/5 1,166 reviews

ALLSAFE approved hotel

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Swissotel Living Al Ghurair
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+ 20 Services

Hotel extras

  • Labelled ALLSAFE

  • Only 10 minutes from the airport, with conveni ent metro connections to Dubai landmarks

  • Contemporary one, two or three-bedroom apartme nts with balcony and kitchenette.

  • A 20-metre outdoor pool, modern fitness centre & invigorating spa treatments

  • Versatile, fully equipped event rooms accommod ating up to 300 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (nearby)
  • Fitness centre
  • Well-being Paying
  • Babysitting on request Paying
  • Golf Paying
  • Tennis Paying
  • Other sports activities Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Swissotel Living Al Ghurair

PO Box 185051
Umar Bin Al Kattab Road
185051 dubai
united arab emirates

Tel: +97142933000

Fax: (+971)4/2933555

Check-in from 16h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 6km / 3.73 miles

  • By train

    UNION METRO At 0.5km / 0.31 miles

GPS :25.269321, 55.316925

Congress centre

  • WORLD TRADE CENTRE 12.87 km / 8.0 mi

Your meetings and events

With our signature Swiss blend of efficiency and hospitality, state-of-the-art technology and an array of versatile, naturally lit spaces, Swissôtel Living Al Ghurair is an optimal location for your Dubai event.Our six third-floor Dubai meeting rooms cater to any event, from a discreet board meeting to a large conference. The impressive, sub-dividable Al Khor Ballroom welcomes up 300 guests for a congress, a presentation or a wedding you'll remember forever.

Room descriptions and layouts

8 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Indoor and Outdoor facilities

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our spacious one, two and three-bedroom apartments in Dubai welcome you with uncluttered contemporary design, exclusive amenities, cutting-edge technology and balconies with superb skyline views - a tranquil home-from-home, for a few days or a few months.

Our restaurants and bars

LIWAN

Type of cuisine: International

Liwan offers live cooking stations and an extensive selection of beverages for breakfast, lunch and dinner as well as variety of a la carte choices. For after dinner lounging, the adjourning Liwan terrace offers Shisha service and light snacks until late.

YASMINE LOUNGE

Type of cuisine: Cafe

The Yasmine Lounge an ideal place to unwind after a busy day in Dubai. Stop by for a light lunch, afternoon tea, mocktails or even late night dessert, served with the glittering lights of the city as your background.

Our guest reviews for
Swissotel Living Al Ghurair

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,166 reviews

TripAdvisor Rating 4.5/5

559 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

No water bottles and not enough amenities

Customer review rating 2.0/5

Anonymous Families - 13/09/2021 Confirmed reviews ALL

On multiple occasions the room boy left no water and not enough towels at our room. The smalls toilets drain was also blocked and water leaked Despite knowing 3 people were staying in the room bought enough amenities were put in the room including slippers, shower gel etc For the price we paid for the room, we expected much better service

Good stay

Customer review rating 4.5/5

Murad M. Families - 12/09/2021 Confirmed reviews ALL

Good location with shopping center, groceries, entertainment and restaurants.

well located , good stay , easy accesibility

Customer review rating 4.5/5

Alfred Families - 07/09/2021 Confirmed reviews ALL

very good that its situated at the mall.....also situated close to train stations

not satisfied surprised by the poor quality of service for this category

Customer review rating 1.5/5

Tarek Families - 30/08/2021 Confirmed reviews ALL

very disappointing, apartment dirty furniture dirty also and broken pool not possible to use no social distancing, gym very dirty no cleaning no disinfection of the Gym equipment no towels provided for the Gym so it makes it very dirty and smelling very bad. except from the good space in the apartment and the nice view all the rest was very weak.

Very comfortable stay

Customer review rating 4.5/5

Dr S. K. Families - 27/08/2021 Confirmed reviews ALL

Its a family friendly hotel,great value for money , as usual the service is good ,fantastic location since its connected to alghurair mall very easy for shopping for our family we really enjoyed the stay, breakfast very nice but everyday almost same menu bit of monotonous taste....other wise everything is great...

Dear Sathish k., We very much appreciate your comments regarding your stay at the Swissotel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Customer review rating 2.0/5

Dr A. A. Families - 24/08/2021 Confirmed reviews ALL

I arrived about 1 am in the morning last 20 aug 2021. There was a guy in the door, i giess he was a hotel stall because he is wearing a uniform and a tag. He didnt even bother to greet us or ask what we want or even bothered to open the door. The receptionist, patrick was very accommodating. But the process of checking in is very very long, annoying. I was the only one checking in. The checking out is a very long process also. This is the first time i encountered such a long process in checking in a hotel. I brought this issue to Mr Anas and we talked about it.

Dear Angelo De Los Santos A., Thank you for taking the time to tell us about your experience at the Swissotel Living Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Very good location, convenient to go anywhere

Customer review rating 4.5/5

Anonymous Business - 19/08/2021 Confirmed reviews ALL

I like staying at swiss hotel located at al Ghurair center. There is a mall attached to the hotel. The people working at the hotel are very polite and diligent. There is a small boutique at the hotel reception area. The items are quality and the price is very reasonable.

Dear Tsehai Gebre S., We very much appreciate your comments regarding your stay at the Swissotel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team and as well with Nada of our boutique in the hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Good location and good service

Customer review rating 5.0/5

Ali F. Families - 16/08/2021 Confirmed reviews ALL

Very good location good service and clean apartment

Dear Seyed Dibaji F., We very much appreciate your comments regarding your stay at the Swissotel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Eren and Daniel. I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Nice staff and good location

Customer review rating 4.5/5

Husam A. Families - 11/08/2021 Confirmed reviews ALL

Very friendly staff and good location, rooms were spacious but furniture was slightly out of date

Dear Husam A., Thank you for rating us. We greatly appreciate the time you have taken to answer the survey for our hotel. We are glad that your stay has been pleasant and we will ensure that the same wonderful experience will be consistently delivered. We look forward to welcoming you back in the hotel soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Very comfortable stay

Customer review rating 5.0/5

Anonymous Families - 07/08/2021 Confirmed reviews ALL

We really enjoyed our 24-night stay. Special thanks to Syed (our housekeeper) for going the extra mile to keep our room comfortable. I mostly worked from the apartment while I was there. Which meant staying in the apartment for days, without stepping out. The apartment was spacious, clean, modern. The internet was good. The separate work desk was very useful. Overall a very good stay, and I will surely return.

Dear Vipul S., We very much appreciate your comments regarding your stay at the Swissotel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with Syed. I am sure that this feedback will serve as an encouragement to him and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Not so good exp

Customer review rating 2.0/5

Nbl Business - 07/08/2021 Confirmed reviews ALL

I booked 2 units of 3BR Apartment Room 1662 and Room 0562. The water in the Room 0562 (Masters Bedroom) is color yellow. We call the reception and they just told my guest to use other bathroom instead. The staffs were very unhelpful. Pls go check piping of Romm 0562 Masters Bedroom and see it urself. Thanks.

Dear Norberto Jr L., Thank you for taking the time to tell us about your experience at the Swissotel Living Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Customer review rating 4.0/5

Georgik D. Business - 05/08/2021 Confirmed reviews ALL

furniture is old and damaged bathroom is damaged cooling system with noise

Dear Georgik D., Thank you for taking the time to tell us about your experience at the Swissotel Living Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Started off well, the last 3 days were a mess

Customer review rating 1.5/5

Batul M. Families - 27/07/2021 Confirmed reviews ALL

We stayed at the Living for 10 nights, it started off perfectly but towards the middle, there was either less towels in our room, or no soap/tissue refills and no slippers/sanitary bags/Q tips/shower cap replaced till we left. The slippers were paper made and lasted 3 days max and there was no replacement. The other items weren't even replaced in spite of having empty spots where they stayed. We got home to a flooded bathroom on 22nd July and immediately called for help, the engineer came in and said it'd have to be fixed the next day promising to send the housekeeping to clean the water. NO ONE CAME TO CLEAN THE MESS! Friday the 23rd, I called before leaving the room clearly stating 'PLS CLEAN THE ROOM AND SORT THE PIPES, WE ARE LEAVING' but the DND sign was left on so no one cleaned or fixed the pipes. We got home at midnight to an undone room and a flooded messy bathroom. I immediately called but they put all the blame on the DND sign. Saturday was our last day, still no apology or kind words and we left on Sunday. We have been advocates of these hotels and have been using them since they were Rotanas and we always encourage our family and friends to use the same. Even today, I know of at least 2 friends residing at your hotels. Unfortunately, Accors not the same as Rotanas is what I can say. This experience will enforce us to chose another hotel for our next trip in 50 days. Not a happy ending to a family vacation.

Dear Alijawaad Pyarali M., Thank you for taking the time to tell us about your experience at the Swissotel Living Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Hospitality Staff Attitude

Customer review rating 2.5/5

Syed M. N. Business - 18/07/2021 Confirmed reviews ALL

The counter staff at your reception attitude is the worst I have ever experienced in any hotel . Ms Ann especially doesn't know how to talk to customer .

Well located, excellent staff and customer satisfaction

Customer review rating 5.0/5

Ashish B. Families - 17/07/2021 Confirmed reviews ALL

The staff is excellent and support very well. I stayed in 1 bed room apartment for a month. The service staff is very good. Overall excellent cleanliness, room services and concierge services. The staff at front desk provided excellent & quick service as and when required without any time limitation. Thank you Swissotel Living

Dear Ashish B., We very much appreciate your comments regarding your stay at the Swissotel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Thanks for EREN DEMIRCAN. This hotel is Super-hotel !!!

TripAdvisor rating 5.0/5

renatice Family - 09/04/2021 TripAdvisor review

Hotel Swissôtel Living Al Ghurair is the best choice to the one who want to feel comfortable while living near the Centre of Dubai. Here you can have great experience with model service even among Accor Hotels. This hotel can not only surprise you with service but nice-looking rooms that can amaze even experienced visitors. What ‘bout my time being there, my expression by Hotel Swissôtel Living Al Ghurair wouldn’t be this great if it were any different from my previous words. I would recommend it for everyone one who wants to have great quality service and rooms for low price

Dear renatice, Thank you so much for such wonderful feedback via the TripAdvisor community. We are very happy to hear your recommendations considering the Swissotel Living Al Ghurair as the best choice in terms of convenient location, great service and nice looking rooms. We are grateful having you as our guest in the Swissotel Living Al Ghurair. Look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

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