Rixos President Astana

Rixos President Astana 5 stars

Customer review rating (ALL Rating) 4.6/5 520 reviews

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Hotel extras

  • Unique location

  • Unique Lobby bar

  • Meetings & Events

  • Largest Spa in town

  • Traditional Turkish restaurant

ALLSAFE approved hotel

Hotel location

Rixos President Astana

Kunayeva 7
10000 ASTANA
Kazakhstan

  • By plane

    INT ASTANA AIRPORT At 12km / 7.46 miles - Shuttle paying

GPS:51.133834, 71.42131448

Companies

  • AILAND FAMILY CENTR 2.7 km / 1.68 mi
  • HOUSE OF MINISTRIES 1.8 km / 1.12 mi
  • JEBEL ALI ZONE 15 km / 9.32 mi
  • KAZAKH TEMIR ZHOLY 0.7 km / 0.43 mi
  • KAZMEDIA CENTER 0.55 km / 0.34 mi
  • KORME EXPO CENTER 1 km / 0.62 mi
  • SAMRUK KAZYNA FUND 0.9 km / 0.56 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  520 reviews

TripAdvisor Rating  4.5/5  482 reviews

Certificate of excellence 2022

Customer review rating 2.0/5

Zhanna Solo - Confirmed reviews ALL

Unfortunately, my stay at your hotel was not good. At first, when I arrived, I found that the kettle was dirty, then I ordered food, and the waiter asked me is it okay if I came in an hour to pick up your dishes, so I needed to eat as soon as possible. He came, but I'm not done yet 🥲 Besides, someone tried to get into the room at night. I almost fell asleep and woke up because someone opened the door. Probably a person who uses a kettle. So that night I couldn't sleep 😞 I tried to be a positive person and I am, but Thank you no stay at this hotel next time. The morning tea during breakfast was cold🥲

Уважаемая госпожа Перзадаева, Благодарим Вас за выбор нашего отеля. Приносим свои искренние извинения от лица всей команды Rixos President Astana .Нам очень жаль, что Вам пришлось столкнуться с такими неудобствами во время пребывания в отеле. Ваше мнение чрезвычайно важно для нас. Оно поможет нам внести необходимые коррективы, которые помогут улучшить качество предоставляемого сервиса. Ваши комментарий уже были переданы руководству отеля. Мы приложим все усилия, чтобы Вы остались довольны Вашим следующим визитом в отель. С наилучшими пожеланиями, Отдел по работе с гостями

Good stay. Good hotel. Thank you.

Customer review rating 5.0/5

Sabri A. Business - Confirmed reviews ALL

Good stay. Good hotel. Thank you.

Dear Mr. A., Thank you for choosing Rixos President Astana. We look forward to seeing you again. Best regards, Guest Relation Team

Staff is nice

Customer review rating 5.0/5

Azamat M. Business - Confirmed reviews ALL

Staff is nice. Breakfast is perfect

Уважаемый г-н Маматов, Благодарим Вас за отзыв о проживании в Rixos President Astana! Будем рады видеть Вас вновь в нашем отеле. С уважением, Отдел по работе с гостями

Good potentialities but, this time, was a disaster

Customer review rating 1.0/5

Massimo Business - Confirmed reviews ALL

I usually come to this hotel at least 1-2 times per months (so, i guess, i can pretend to be considered as a good guest); usually i had very good staying. This time they gave to me a room located at 2nd floor, where it was extremely hot despite air conditioning switched on all day and all night. Outside temperature was +28 during the day and +14 during the night!! The second day they even didn't come to clean my room, and i remained without any bottle of water. Minibar was impossible to use, bottle opener was missing in the room!! The first day they cleaned my room, but they just re-did the bed and changed towels; I didn't see any vacuum cleaner and nobody removed dust from the furniture. Is this the way to clean the rooms during Covid??? Extremely expensive the Pub: for one beer and one whisky we spent 11,000 KZT (22 EUR)!!!! If you want to be expensive, you shall guarantee an excellent level of service! This time, i deem your hotel absolutely not a Five star hotel (it seems 2 stars hotel), and absolutely not suitable for an international business client.

Dear Massimo R., Thank you for taking the time to tell us about your experience at the Rixos President Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments have already been forwarded to management. We hope this situation didn't affect your impression of our hotel too much. Best regards, Guest Relation Department

Well located and acceptable stay

Customer review rating 4.0/5

Zakaria R. Business - Confirmed reviews ALL

Many basic stuff were not present during the stay: Shoes Polish, Face Papers, etc.

Dear Zakaria R., We very much appreciate your comments regarding your stay at the Rixos President Astana. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We do apologize for all the inconveniences you have faced during your stay. All your comments will be passed on to management. Best regards, Guest Relation Department

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Other web-users rate our hotel

  • 81 reviews 9.5/10 Location
  • 165 reviews 7/10 Room
  • 225 reviews 9.1/10 Service
  • 7 reviews 5.2/10 WiFi
  • 105 reviews 9.1/10 Breakfast
  • 60 reviews 6.2/10 Cleanliness
  • 41 reviews 8.2/10 Amenities
  • 30 reviews 9/10 Pool

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