Rixos President Astana Hotel 5 stars

Name: Rixos President Astana
Address: ASTANA, 10000, KAZAKHSTAN
Telephone: (+7)7172245050
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 1,697 reviews

ALLSAFE approved hotel

A security deposit of 40000 KZT per night is required upon arrival. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. The funds will be authorized until check-out, at which time the amount actually incurred during the stay will be changed. Access to the pool at Anjana SPA is allowed if you have a bathing suit, special replacement shoes, and a swimming cap. For children under 12 y.o access to the spa is available until 20:00.

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+ 21 Services

Rixos President Astana Hotel

The Rixos President Astana promises an excellent holiday experience with everything you would expect from Rixos luxury; a Rixos spa, excellent quality restaurants & bars and the perfect organisation of meetings and events.

Mr Tansel TERCAN, Hotel Manager

Rixos President Astana offers a supremely luxurious holiday experience with its superior quality and excellence in the capital of Kazakhstan. Rixos President Astana is located in the new administrative and business centre of Kazakhstan's capital city close to the Bayterek Tower. A city of futuristic architecture, Astana is a modern city with malls, a singing fountain and several examples of spectacular contemporary architecture designed by globally renowned architects.

Hotel extras

Unique location
Grandiose lobby bar
Meetings & Events
Largest Spa in Astana
Traditional Turkish restaurant

Hotel location

Rixos President Astana

Kunayeva 7
10000 astana
kazakhstan

Tel: +77172245050

Fax: (+7)7172242760

Check-in from 15h00

Check out up to 12h00

By plane
INT ASTANA AIRPORT At 12km / 7.46 miles - Shuttle paying

GPS:51.133834, 71.42131448

AILAND FAMILY CENTR 2.7 km / 1.68 mi
HOUSE OF MINISTRIES 1.8 km / 1.12 mi
JEBEL ALI ZONE 15.0 km / 9.32 mi
KAZAKH TEMIR ZHOLY 0.7 km / 0.43 mi
KAZMEDIA CENTER 0.55 km / 0.34 mi
KORME EXPO CENTER 1.0 km / 0.62 mi
SAMRUK KAZYNA FUND 0.9 km / 0.56 mi

Hotel services

Check-in from 15h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

AKSAM RESTAURANT

Exotic culinary delights from the Middle East inspired by the Osman cuisine. Handicraft decoration and awless service bring some extra authenticity to the exquisite atmosphere of the restaurant that can seat up to 60 persons. There are two VIP lounges.

AL FARABI RESTAURANT

Al Farabi Restaurant, the main restaurant of the hotel, is an ideal destination for a leisured breakfast or a lunch, with a great variety of international cuisine dishes. Breakfast weekday: 07:00 a.m. - 10:30 a.m. Weekend day: 07:00 a.m. - 11:00 a.m.

KUBBE

Summer restaurant in garden place. Refreshing beverages, a variety of grilled dishes, and sweet-scented hookah. A bar zone, a show kitchen, barbeque concept, and live music. There are 10 bungalows with glass windows and leather lounge furniture.

THE IRISH PUB Non contractual photo

Live music every day, a selection of special wines, elegant beverages as well as a wide range of delicious beers and world famous cigars are available at the Irish Pub.

LOBBY BAR Non contractual photo

Lobby Bar offers a rich variety of sorts of tea, coffee, elite alcohol, snacks, deserts, and home-made cakes. It sits up to 100 persons, has an atrium with a high ceiling, a confectionary and Asian areas, an international menu, and live music. Mon - Sun

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 500

attendees

Configuration is not available for these requirements

- Height 3 m
- Theatre style 15 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style 8 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 15 participants
- Classroom style Configuration is not available for this hotel
- Banquet 15 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 80 participants
- U-shaped Room 35 participants
- Board-room 20 participants
- Classroom style 40 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 90 participants
- U-shaped Room 30 participants
- Board-room 30 participants
- Classroom style 50 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 7 m
- Theatre style 130 participants
- U-shaped Room 30 participants
- Board-room 30 participants
- Classroom style 90 participants
- Banquet 70 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 7 m
- Theatre style 500 participants
- U-shaped Room 50 participants
- Board-room 60 participants
- Classroom style 300 participants
- Banquet 300 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Azhar	19 m²	3 m	15 participants	Configuration is not available for this hotel	10 participants	8 participants	Configuration is not available for this hotel
Boardroom	64 m²	3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	15 participants	Configuration is not available for this hotel	15 participants
Nur-sultan	105 m²	3 m	80 participants	35 participants	20 participants	40 participants	60 participants
D hall	147 m²	3 m	90 participants	30 participants	30 participants	50 participants	50 participants
Shanyrak	200 m²	7 m	130 participants	30 participants	30 participants	90 participants	70 participants
Zheruyik	492 m²	7 m	500 participants	50 participants	60 participants	300 participants	300 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Flipchart
Soundproof
Screen
Video camera
Videoconferencing
Audio and video equipment
Office
Lectern
Podium
WIFI access
Syndicate rooms
Airconditioned meeting room
Slide projector
Video equipment
Overhead projector
High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Deluxe King Room

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Coffee/tea making facilities(...)

Deluxe Twin Room

Accessible room

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Coffee/tea making facilities(...)

Premium King Room

Accessible room

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Coffee/tea making facilities(...)

Premium Twin Room

Accessible room

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Coffee/tea making facilities(...)

Junior Suite

Accessible room

Max. number of persons: 4
Area: From 64 m² / 689 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Coffee/tea making facilities(...)

Premium Suite

Accessible room

Max. number of persons: 4
Area: From 65 m² / 700 sq ft
Views: Panorama view, City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Coffee/tea making facilities(...)

Presidential Suite

Accessible room

Max. number of persons: 4
Area: From 105 m² / 1130 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Coffee/tea making facilities(...)

Royal SuiteNon contractual photo

Accessible room

Max. number of persons: 4
Area: From 195 m² / 2099 sq ft
Views: Panorama view, City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Coffee/tea making facilities(...)

Our guest reviews for
Rixos President Astana

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,697 reviews

TripAdvisor Rating 4.5/5

480 reviews

2021 TripAdvisor Certificate of Excellence — Certificate of excellence 2021

maximum confort, kindness of staff, always ready to help, excelent swimmingpool!!!!

Antonio Business - 03/12/2021 Confirmed reviews ALL

It was a two days stay. When you travel from long distances, you really apreciate the help of the staff. The place is very confortable. The inner square is nice and pleasant as it helps to avoid claustrophobia of other hotels.

Dear Antonio A., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

Good Location

Chao Business - 20/11/2021 Confirmed reviews ALL

The reception is friendly.

Dear Chao Z., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

Anonymous Business - 04/11/2021 Confirmed reviews ALL

The condition of the rooms is poor. In one of the rooms the air conditioner does not work, in the other room there was a strange smell + in all the rooms it was blowing from the windows.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Rixos President Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Darkhan Bigarin, Front Office Manager

Great Get Away

Soy Couples - 01/11/2021 Confirmed reviews ALL

Great Hotel with good selection for breakfast and comfortable bed. Wonderful staff, very friendly and attentive to your needs.

Dear Soy Try T., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

Great location, superior quality and service

Alexander Business - 26/10/2021 Confirmed reviews ALL

We spent two nights in the hotel. The lobby design is marvelous, breakfast and dinner was exceptional. Fusion between local and international food. Room size great and perfect wellness. Great for business but also leisure stay.

Dear Alexander H., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

Smelly rooms, crowded spa

Sp Families - 19/10/2021 Confirmed reviews ALL

Rixos was my favourite hotel in the capital. But my recent experience was a big disappointment as I noticed a strong smell of sweat in the rooms, the quality and the selection of breakfast became significantly worse, a spa pool is overcrowded, saunas need urgent refurbishment and hamams need proper cleanup as there is a strong smell of mould.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Rixos President Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Darkhan Bigarin, Front Office Manager

Best breakfast ever

Robert T. Business - 09/10/2021 Confirmed reviews ALL

I really enjoyed my stay. Staff is very friendly and rooms are comfortable.

Dear Robert Corneils T., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

Gulsum R. Business - 24/09/2021 Confirmed reviews ALL

My stay started with providing a cold room with a view on construction. The room was changed only after my firm confirmation to leave the other room on the next day. At 11 pm, after I fell asleep, room service started knocking the door suggesting me iron. The food is absolutely terrible: I could not eat the dinner (ordered to the room), breakfast was not good at all (especially hush brown).

Dear Gulsum Ablametovna R., Thank you for taking the time to tell us about your experience at the Rixos President Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Darkhan Bigarin, Front Office Manager

Staff foreseeing my needs and wishes.

Slawomir Business - 15/09/2021 Confirmed reviews ALL

Excellent service. Remembers my preferences. Any request fulfilled on spot. Friendly approach.

Dear Slawomir M., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

Bad service

Oleg Business - 12/09/2021 Confirmed reviews ALL

Pay attention to the behaviour of your employees Reception: Ernan, aggressive/ unprofessional Sales department: Almas, confused me with the price. Def. would get rid of those people, as they let the company loos the clients.

Уважаемый Г-н. Фазульянов, Прежде всего, я бы хотела поблагодарить Вас за выбор отеля Rixos President Astana. Кроме того, я благодарю Вас за время, уделенное написанию отзыва о Вашем недавнем опыте в нашем отеле. Мне очень жаль, что не все аспекты Вашего пребывания смогли оправдать Ваши ожидания. Пожалуйста, примите мои искренние извинения за все предоставленные неудобства. Наша команда всегда стремится оправдывать ожидания гостей и сделать проживание максимально комфортным. Позвольте Вас заверить, что все Ваши комментарии были переданы руководителям соответствующих служб, чтобы принять все необходимые меры для устранения недостатков и предоставления гостям только высококлассного уровня обслуживания. Я очень надеюсь, что у нас будет еще одна возможность приветствовать Вас в нашем отеле, мы же со своей стороны приложим все усилия, чтобы у Вас остались только приятные воспоминания о времени, проведенном с нами. Искренне Ваш, Дархан Бигарин, Front Office Manager

Galiya Families - 12/09/2021 Confirmed reviews ALL

Neighbors were so sexualy noisy in the night. Couldn't sleep. You should Manage to accomodate clients according their age group. Meaning to accommodate far away from young people

Dear Galiya Khairullovna S., Thank you for taking the time to tell us about your experience at the Rixos President Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and we hope that you will allow us to better serve you soon. Sincerely yours, Darkhan Bigarin, Front Office Manager

Good stay

Galym Couples - 07/09/2021 Confirmed reviews ALL

Good

Dear Galymzhan Asylbekovich T., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

Excellent service, perfect management

Inga C. Business - 05/09/2021 Confirmed reviews ALL

Luxury hotel with excellent service very clean with perfect customer service skills. Breakfast is very good

Dear Inga C., We very much appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Darkhan Bigarin, Front Office Manager

Excellent Hotel in the hart of Nur-Sultan

Rudi0802 Couples - 01/11/2019 TripAdvisor review

Great hotel and service. Shutlle from & to the airport was very good. Room was neat and equipped with every comfort. The breakfast was very extensive and the staff were very friendly. They also provide good information about what to discover in the city or how you can best use public transportation.

Dear Guest (rudid918) What a brilliant review! Thank you so much for taking the time to share with us your great impressions about your recent stay at Rixos President Hotel Astana! It brings me great joy and pride to read that you had such a pleasant stay with us and that you were impressed with our beautiful facilities, excellent rooms, delicious breakfast offering, and above all the friendly, helpful and attentive service offered by our team members. Thank you again for your kind words and great feedback and we truly look forward to your next visit. Hospitably yours, Tansel Tercan, General Manager

Rixos President Astana Hotel

Daydream45157763909 Couples - 26/03/2019 TripAdvisor review

Excellent hotel - a pleasure to be there. Professional yet friendly staff helped make this a very enjoyable and relaxing visit. This is a great place from which to visit Astana as it is close to many of the major points of interest in the city.

Dear Guest (Daydream45157763909) Thank you for taking the time to provide such a positive review following your recent stay at Rixos President Hotel Astana. We were delighted to welcome you to the hotel, and I am thrilled that everything about your stay exceeded your expectations and you were looked after so well by our outstanding team. Thank you also for your comments regarding our enviable central location which is indeed ideally placed to enjoy many of Astana’s top attractions. We all look forward to welcoming you back again very soon. Hospitably yours, Tansel Tercan, General Manager

Our most recent 20 reviews

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Hotel extras