Rixos Borovoe 5 stars

Customer review rating (ALL Rating) 4.7/5 1,302 reviews

Hotel extras

  • Overlooking lake of Schuchie

  • Surrounded by the woods of the National Park

  • Wellness & Spa for relaxation and enjoyment

ALLSAFE approved hotel

Hotel location

Rixos Borovoe

Schuchye Lake South Eastern, Building 50, Akmola Region
021700 SHCHUCHINSK
Kazakhstan

GPS:52.97382898, 70.24152875

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

Feel the comfort and luxury at four different types of rooms and suites. The rooms with their breathtaking panoramic view, charm with a warm and elegant design as well as convenience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,302 reviews

TripAdvisor Rating  4.0/5  242 reviews

Certificate of excellence 2022

Very nice stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Friendly service Guest relations extremely positive Good food

Dear Eskild R., Thank you very much for taking time and writing this feedback to us, we do appreciate it. I am so glad that you enjoyed your stay with us, hope to see you again soon at Rixos Borovoe! Sincerely, Jesper Francl General Manager

Excellent stay

Customer review rating 5.0/5

Ms.t. P. Business - Confirmed reviews ALL

Such a great experience while i was on my business trip-sport event, wish to come again with my family again. Thank you

Good

Customer review rating 3.5/5

Alexandr Couples - Confirmed reviews ALL

All is good. Please pay attention to the small details I.e. minibar locked - never seen minibar locked by custom made lock) in 5 star hotel / especially in the premium room. Condoms in the refrigerator))

Dear Alexandr T., I would like to thank you for taking time and writing this feedback to us, we do appreciate it. Please be informed that we are going to consider your concern about minibar and revise our policy. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jesper Francl General Manager

3/5

TripAdvisor rating 3.0/5

DinaraUSC TripAdvisor review

It’s all started from reception, throughout my stay out of 4 zero were able to communicate in Kazakh language. Why for a Gods sake it’s so hard to get one who speaks Kazakhs. Alexandr went even further persisting and forcing speak Russian. Is it hard to pass a request to a colleague who does speak? Another reception guy Ilya “kindly” agreed to extend our star by an hour, after one hour changed his mind so had to go back via guest relations to clarify what’s going on. What’s wrong with you, people, yes or no, so easy. 90% of the staff downs speak/ understand Kazakh. I don’t mind Russian, English, German etc. but why can’t I get a service in Kazakhstan in Kazakh language? Signed are either in English and/or Russian(((. Much appreciate help of Gaukhar from first relations, polite and professional! Awesome waters Sagat and smily Zhuldyz! Food variety is like 4/5. Almaty and Astana Rixos are better. Views are really nice. Spa is clean, but lifeguard walks like at home talking over phone in a meditation areas. I might come back but really fell uncomfortable forced to speak Russian.

Dear Dinara, I would like to start off by thanking you for taking time and writing this feedback to us, it is vital. Please do accept my sincere apologies about your experience, we already informed our colleagues about this situation and trained them that if guest prefers to speak any language they should be able to do that, especially having such a diverse team at the hotel. Also, I would really like to thank you for your positive comments and mentioning some of our team members, they do appreciate your feedback. I am still glad that you had a lovely time at Rixos Borovoe and will be happy for your return to our property! Kindest regards, Jesper Francl General Manager

well located, perfect food.

Customer review rating 4.0/5

Max Families - Confirmed reviews ALL

everything is excellent, me and family happy.

Dear Maxat B., We very much appreciate your comments regarding your stay at the Rixos Borovoe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jesper Francl General Manager

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Other web-users rate our hotel

  • 185 reviews 8/10 Location
  • 315 reviews 7.8/10 Room
  • 582 reviews 8.6/10 Service
  • 424 reviews 7.9/10 Food
  • 220 reviews 9.1/10 Amenities
  • 161 reviews 7.4/10 Cleanliness
  • 138 reviews 8.8/10 Wellness Area
  • 120 reviews 8.8/10 Breakfast

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