Mercure Auckland Queen Street 4 stars

Customer review rating (ALL Rating) 4.5/5 346 reviews

ALLSAFE approved hotel

Hotel location

Mercure Auckland Queen Street

500 Queen Street
New Zealand

GPS:-36.8567927, 174.7619403

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Lone Star Queen Street

Lone Star has been New Zealand's favourite homegrown restaurant & bar since 1988! Check out our brand new restaurant open at the Mercure Auckland Queen Street Hotel.

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  346 reviews

TripAdvisor Rating  4.0/5  23 reviews

Windows are visibly double glazed but music from park is very loud to get through... But I would stay here again.

TripAdvisor rating 4.0/5

Andrew B Solo travel - TripAdvisor review

Double glazed windows, but due to location of park across road, some noise will still get in. Some guests do occasionally play doof doof music, but it's not as bad as buskers at Movenpick. Triple glaze maybe, but location of it at 500 Queen St is away from buskers, and too hilly for beggars, so it's a plus. Air con is individual set, look above bed for wall control, no fob or remote, works to cool and warm very well. It's a repurposed building, and not too tall. They will ask if you want room servicing, can ask for towels and loo paper if you don't want to be disturbed, it's a great place. Didn't use car park. Hotel is easy to find, far from supermarkets but delis close by, lots of Asian eateries nearby too. Work desk lamp not led and quite dim, but ceiling led light is right above desk. Bit pricey. Overall 99.99% satisfied. Booked outside of trip advisor.

Well located, felt safe, appreciated the USB ports.

Customer review rating 4.0/5

Alo Solo - Confirmed reviews ALL

The service at the restaurant was not as pleasant. It wasn't the warm experience I had received from the front of the house.

Tiny cramped and unsuitable for holiday

TripAdvisor rating 2.0/5

755debashisg Families - TripAdvisor review

Tiny room decent bed and bath. Large TV. entrance is on a slope. Overall I would choose the holiday inn express over this hotel. Dustbins are small. Staff is helpful and courteous. Not much else is available. Layout is dated and cramped. Avoid unless you have no other options

Awkward location and compact rooms

TripAdvisor rating 3.0/5

Vinnie01 TripAdvisor review

Stayed here for four nights in October 2022. Impressed with the reception team, very helpful and friendly. The standard room would have been okay for a one night stay. We found it VERY compact and the room was dominated by a king sized bed and an oversized TV. There was no storage and very little room to navigate around the room. Breakfast was inconsistent and the food wasn't always hot. Most of the serving staff were okay, but some just didn't want to be there. The location of the hotel is not great and is a long distance from the centre of Auckland. You can walk, but is more convenient to catch a bus. The tap in the bathroom was loose and this hadn't been picked up by the daily cleaning team. We did report it eventually, but due to lack of maintenance staff it was never fixed. Would we stay here again or recommend it, probably not!!!

Friendly, helpful staff

TripAdvisor rating 5.0/5

LRCooper Friends getaway - TripAdvisor review

Lovely, friendly team on at reception. We had an issue with our room and they were so helpful and fixed everything for us whilst we were out. Moved our bags and even split the beds to singles again even though housekeeping had gone home. Good location too, nice rooms.

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Other web-users rate our hotel

  • 406 reviews 7.7/10 Location
  • 677 reviews 8.1/10 Room
  • 583 reviews 9.1/10 Service
  • 12 reviews 7.8/10 WiFi
  • 275 reviews 8/10 Cleanliness
  • 171 reviews 9.3/10 Vibe
  • 106 reviews 7/10 Breakfast

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