Mercure Chengdu Chunxi

No one approach or attend to us the moment we entered the building. You have to go to front office to inform you're checking in or any assistance. At the same time two young local guys that sat at lobby couch resting their legs on the coffee table and one of them spitted on the carpet! I almost throw up! And when we checked into one of the rooms, hair was scattered everywhere on the floor, so disgusting. But at least room was changed. Restaurant at level 30 is beautiful with great view but feels like a food center. Waitress will just stand aside for a while. And later three of them will collect used plates and waste together chitchat non-stop aloud while pushing the trolley around. I felt gross when they throw the waste while resting the trolley next to me while having breakfast, felt like I was in a canteen. Furthermore, the lady supervisor on duty talking non stop over the mobile sitting at one of the dining chair. All these should not have been seen at a 4 star international branded hotel! Staffs were not well trained especially F&B department. But there was a helpful lady supervisor on duty on our second day of our stay assisting us on our itinerary.

It's a nice location, but the service really doesn't hold up to Accor branding, i am a platinum member and i was surprise with the no frill treatment, 1 guess 1st was the hotel was full and upgrade not available that is totally understandable no issue, but giving a room that had an air-conditioning problem was a madness, temperature in the room remain in the 27degree throughout the time, and the only thing they did was 2 technician and trying to fix it but it still doesn't help and brining a fan in addition to cool the room. the next day they change the room and was slight better off, did not get a welcome drink even though i mention about it, did not get any welcome note as well, i guess the management of this hotel had to improve services, when i check-out 1 lady perfom the check out half way another guy took over at another counter, the guy was waiting for the lady to print the invoice while the lady expect him to print, hello please finish serving and settling 1 client bill before you take over another waiting in-line...totally lack of training and professionalism, utterly disappointed in the way they manage the front desk.