Grand Mercure Surabaya City

Grand Mercure Surabaya City

Customer review rating (ALL Rating) 4.5/5 406 reviews

See on a map

Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

ALLSAFE approved hotel

Hotel location

Grand Mercure Surabaya City

Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 SURABAYA
Indonesia

  • By plane

    JUANDA At 15km / 9 miles

  • By train

    MARGOREJO At 0km / 0 miles

GPS:-7.314266, 112.734917

Companies

  • BANK BCA 2.8 km / 1.74 mi
  • CARNIVAL PARK 4 km / 2.49 mi
  • EAST JAVA HIGH COURT 0.5 km / 0.31 mi
  • MILITARY HOSPITAL 3.3 km / 2.05 mi
  • PLN 4.7 km / 2.92 mi
  • PT SUCOFINDO 3.2 km / 1.99 mi
  • TELKOM REGIONAL 5 5.2 km / 3.23 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Patita Restaurant

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Your meetings and events

Our ballroom and 5 meeting rooms are equipped with modern Audio Visual equipment and share an open air veranda for pre function activities and coffee and tea breaks.

Room descriptions and layouts

meeting rooms

From 1 to 756 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Grand Mercure Surabaya Margorejo features 241 rooms overlooking Surabaya City. Enjoy ultimate comfort and spaciousness for your relaxation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  406 reviews

TripAdvisor Rating  5.0/5  224 reviews

Certificate of excellence 2022

Quick stop in Surabaya! Don't miss this place

TripAdvisor rating 5.0/5

R2821CSricardoc Business - TripAdvisor review

First time in this beautiful hotel. The staff is very attentive and supportive. They do their best to make the stay a perfect experience. Check in is smooth and fast. The welcome in the room was a beautiful surprise! Dinner at the restaurant was incredible, with a full lost of local delicacies and international options. Breakfast options are endless! I will come back for sure. Thanks to James and Derajat for their assistance for the little Internet issue experienced in the room. Solved, immediately! ;-)

Dear Mr. Ricardo, Thank you for sharing a wonderful stay experience at our Hotel on TripAdvisor. We are so glad to hear that the service level of our staffs has contributed to your satisfaction I will share your comments to our team. I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

nice furniture and lighting

Customer review rating 4.0/5

S.e. Business - Confirmed reviews ALL

Minor : laundry service was not available, no body pick up my request. slow check in adminitration Good things: nice breakfast, good location. faster check out administration Friendly staff

Nice & clean Hotel

Customer review rating 4.5/5

Fadjar O. Business - Confirmed reviews ALL

I like the clean and comfort place, The food good also

Nice room and restaurant

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Stayed briefly for business. Excellent facilities and nice modern room

Dear Satrio P., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Good stay, good experience

Customer review rating 4.5/5

Denny A. N. Friends - Confirmed reviews ALL

Overall good

Dear Mr. Denny Adi N., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and being loyal as ALL Accor member and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 72 reviews 6.7/10 Location
  • 270 reviews 9/10 Room
  • 362 reviews 9.1/10 Service
  • 10 reviews 7.4/10 WiFi
  • 150 reviews 8.4/10 Cleanliness
  • 130 reviews 9.1/10 Amenities
  • 118 reviews 9.5/10 Vibe
  • 93 reviews 7.6/10 Breakfast

Powered by Trustyou