Hotel - Grand Mercure Surabaya City
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Surabaya City

4.5/5 12 reviews
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

BANK BCA2.8 km / 1.74 mi EAST JAVA HIGH COURT0.5 km / 0.31 mi PLN4.7 km / 2.92 mi TELKOM REGIONAL 55.2 km / 3.23 mi
CARNIVAL PARK4 km / 2.49 mi MILITARY HOSPITAL3.3 km / 2.05 mi PT SUCOFINDO3.2 km / 1.99 mi

Congress centre

JX INTERNATIONAL0.45 km / 0.28 mi

Your meetings and events

Our ballroom and 5 meeting rooms are equipped with modern Audio Visual equipment and share an open air veranda for pre function activities and coffee and tea breaks.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Kadiri 43 m2 4 m 24 9 18 18 10
Balakurawa 51 m2 4 m 44 15 24 21 20
Kertajaya 66 m2 4 m 0 0 0 0 0
Kanjuruhan 107 m2 4 m 119 36 48 56 50
Janggala 141 m2 4 m 135 57 60 71 50
Madang 159 m2 4 m 191 48 54 90 80
The Grand Ballroom 756 m2 8 m 592 62 88 330 320
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Grand Mercure Surabaya Margorejo features 241 rooms overlooking Surabaya City. Enjoy ultimate comfort and spaciousness for your relaxation.

  • 243 rooms
  • 221 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 33 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Automatic temperature control
    • Manual temperature control
    • WIFI in your room
    • Minibar
    • Suite TV
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 12 reviews

Our guest reviews for
Grand Mercure Surabaya City

100% genuine reviews from our guests

Find out more
M S. Z. Solo - 28/11/2019 Confirmed reviews ALL
« Excellent room »

Room very excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shaffan Z., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager

Sam P. Families - 27/11/2019 Confirmed reviews ALL
« For a 5* hotel is not good enough »

Room is cozy. Twin beds are very comfy. Lighting is sufficient & switches are easy to reached. For a new facility like this to have a plugged wash basin is unacceptable. Food presentation at the resto is nice but my lontong kikil was a little too salty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sam P., Thank you for taking the time to tell us about your staying experience at Grand Mercure Surabaya City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide an excellent service experience to all guests; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate for sharing your concerns, and we are hoping that you will give us the opportunity to give better service in the near future. Sincerely Yours, Rachmad Suwardi General Manager

Inggrid Business - 25/11/2019 Confirmed reviews ALL
« The hospitality its nice »

the hospitality is nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Inggrid M., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager

Laras K. S. Business - 23/11/2019 Confirmed reviews ALL
« A pleasant stay »

Was really nice, and i will come again for sure :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Laras Kusuma S., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager

H. Business - 21/11/2019 Confirmed reviews ALL

All New ones

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak H., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager

Alisya N. Couples - 17/11/2019 Confirmed reviews ALL
« New Hotel with modern style »

Great is the only word i could say

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Alisya N., Thank you for giving us feedback and we are looking forward for your next visit at our hotel. Sincerely Yours, Rachmad Suwardi General Manager

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