Pergamon SP Frei Caneca by Accor 5 stars

Customer review rating (ALL Rating) 4.5/5 1,253 reviews

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Pergamon SP Frei Caneca by Accor
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+ 23 Services

Hotel extras

  • Prime location, close to Avenida Paulista!

  • We are pet friendly! Your small size furry friend is welcome here.

  • Comfortable coworking space available.

  • Restaurant with vegan options

  • Bring your friends along for a happy hour in our bar area!

Hotel location

Pergamon SP Frei Caneca by Accor

Rua Frei Caneca, 80
Consolação
01307000 são paulo
brazil

Tel: +551131232021

Fax: (+55)11/31232021

Check-in from 14h00

Check out up to 12h00

  • By plane

    GUARULHOS At 30km / 18.64 miles

  • By train

    CONSOLACAO At 1.7km / 1.06 miles

GPS:-23.551371, -46.648523

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANTE VERISSIMO

Specializing in Brazilian cuisine, Veríssimo restaurant offers unique flavors, vegan options, handmade burgers and an amazing summer menu. Come enjoy this mouth-watering experience! Opens at 6am.

Your meetings and events

Pergamon SP Frei Caneca is prepared to host small and medium-sized corporate events. The hotel has 7 different meeting rooms fully equipped to make the occasion more special.It has A/C and free wi-fi everywhere. Sizes range from 48 m² to 160 m² and fit up to 200 people. Each room can be adapted to your needs, regardless of whether it is a business meeting or a wedding.In addition, the hotel has an amazing bridal suite, and the staff is always available to help and ensure the successful outcome of your event.

Room descriptions and layouts

10 

meeting rooms

From 1 to 60 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Screen

  • Audio and video equipment

  • Podium

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Pergamon SP Frei Caneca by Accor

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,253 reviews

TripAdvisor Rating 4.0/5

872 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Jon Solo - 24/12/2021 Confirmed reviews ALL

Was allowed early check-in by 1hr which was extremely useful. The high floors are definitely better with views and less street noise. I prefer the back side of the building facing the park. The gym on the top floor could use some new equipment and refurbishment. Breakfast had lots of nice choices.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Pergamon SP Frei Caneca. We are pleased to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are glad to hear that you enjoyed our breakfast and regarding the gym, we are already considering a refurbishment for the second semester of 2022. I thank you again for your feedback and I remain at your entire disposal. Sincerely, Renan Sousa General Manager re… #pergamonsphotel #beyourself

Great stay

Customer review rating 5.0/5

Adri Business - 23/12/2021 Confirmed reviews ALL

The staff was amazing, always willing to assist and being beyond gentle. The facilities are also great, the room that my friend and I stayed in had enough space for both of us and everything worked out just fine. As hospitality graduated myself (and my friend being tourism graduated as well), we were very happy with how everything was according to the minimum requirements. Oh, and let's talk about the breakfast! I'm a fan of hotel's breakfast and a really demanding one. The food was delicious, everything that needed to be hot was hot and everything that needed to be cold was cold. Just please pay a little bit of attention to the juices and water. They can be at room temperature, but the 2 days I stayed they were almost warm. Maybe offering some ice should do it ;) So, resuming: great stay, great food, great staff!

Dear Adrielle, We very much appreciate your comments regarding your stay at the Pergamon SP Frei Caneca. We are pleased to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I thank you again for your feedback and I hope to welcome you back soon. Sincerely, Renan Sousa General Manager re… #pergamonsphotel #beyourself

Clean

Customer review rating 3.5/5

Fernando D. Couples - 20/12/2021 Confirmed reviews ALL

Clean, well located. But despite hotel not being busy I was given a room opposite lift so it was a bit noisy.

Hello Fernando, Thanks for your review of our hotel! Your notes were passed on to the responsible managers who will certainly improve our processes. Soon our hotel will undergo a retrofit and soon we will have a completely renewed product for our guests and clients. We hope that we can continue to welcome you so that we can regain your confidence in our hospitality. Francis Venâncio Front Desk Supervisor #pergamonhotelsp #beyourself

Regular, but a bit more expensive than other alternatives.

Customer review rating 3.5/5

Ricardo Business - 07/12/2021 Confirmed reviews ALL

1- I was given a room that was already occupied and I only discovered that when I entered the room to find the other guest's belongings. 2 - Second room was comfortable but could use some refreshing/update, although there wasn't anything broken. 3 - Parking the car was confusing both for leaving the car as well as getting it back.

Hello Ricardo, We deeply regret not having met your expectations on this last stay. Rest assured that our team always aims to provide a more than special experience at all times, which was not reflected in your stay. Your notes were passed on to the responsible managers who will certainly improve our processes. Soon our hotel will undergo a retrofit and soon we will have a completely renewed product for our guests and clients. We hope that we can continue to welcome you so that we can regain your confidence in our hospitality. Kind Regards, Francis Venâncio Front Desk Supervisor #pergamonhotelsp #beyourself
Customer review rating 0.5/5

Anonymous Business - 02/12/2021 Confirmed reviews ALL

Bad experience. I complained twice about the air conditioner that not working, it had error code CH53. No one appeared to try to resolve the situation. I do not return to this hotel.

Hello Carlos, We deeply regret not having met your expectations on this last stay. Rest assured that our team always aims to provide a more than special experience at all times, which was not reflected in your stay. Your notes were passed on to the responsible managers who will certainly provide improvements in our processes. Soon our hotel will undergo a retrofit and soon we will have a completely renewed product for our guests and clients. We hope that we can continue to welcome you so that we can regain your confidence in our hospitality. Kind Regards, Francis Venâncio Front Desk Supervisor #pergamonhotelsp #beyourself

Good stay

Customer review rating 5.0/5

André L. Couples - 16/11/2021 Confirmed reviews ALL

Very clean, breakfast is good. The neighborhood looks great.

Hello Andre, Thank you very much for sharing your experience and evaluation with us! We are very happy to know that it was a memorable stay and that you enjoyed all of our services:D We are so glad that you enjoyed your stay and enjoyed the service of our team. We hope to see you again soon! Kind Regards, Francis Venâncio Front Desk Supervisor #pergamonhotelsp #beyourself

Hidden charges

Customer review rating 0.5/5

Raf Friends - 11/11/2021 Confirmed reviews ALL

Hidden charges that they do not inform you at the time of booking nor check-in They asked money for my friend to visit me in my room

Dear Rafal Adam A., Thank you for taking the time to tell us about your experience at the Pergamon SP Frei Caneca by Accor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Francis Venâncio Reception Supervisor #pergamonhotelsp #beyourself

Good hotel but overwhelm team

Customer review rating 3.5/5

Vincent G. Solo - 09/11/2021 Confirmed reviews ALL

Good price and service in the hotel. Nevertheless team was not able to help on all specifics topics and simply repeats the standard answers.

Dear Vincent G., We deeply regret not having met your expectations on this last stay. Rest assured that our team always aims to provide a more than special experience at all times, which was not reflected in your stay. Your points were credited to your account as well as all the upgrade rooms benefits, welcome drink as well as the guaranteed room from the date reserved for ALL members. We hope that we can continue to welcome you so that we can regain your confidence in our hospitality. Kind Regards, Francis Venâncio Front Desk Supervisor #pergamonhotelsp #beyourself

Good hotel, not nice location

Customer review rating 3.5/5

Thiago Families - 31/10/2021 Confirmed reviews ALL

Well maintained hotel, despite being clearly old. Location is not the best, very close to the city center, on a not so nice neighborhood.

Dear Thiago, We deeply regret not having met your expectations on this last stay. Rest assured that our team always aims to provide a more than special experience at all times, which was not reflected in your stay. Your notes were passed on to the responsible managers who will certainly improve our processes. Soon our hotel will undergo a retrofit and soon we will have a completely renewed product for our guests and clients. We hope that we can continue to welcome you so that we can regain your confidence in our hospitality. Kind Regards, Francis Venâncio Front Desk Supervisor #pergamonhotelsp #beyourself

No Big Deal

Customer review rating 1.0/5

Hannen I. Couples - 05/10/2021 Confirmed reviews ALL

The Hotel appearance is very misleading. The outside of the Hotel has a good appearance, the lobby is OK, however the rooms need a complete makeover. My room, had a water stain in the ceiling, ceiling paint rolling off the walls near the air conditioning, the room was too tight to have 2 beds ..the room size should only be 1 Bed. This was an awful layout. The room had a stinky moldy smell. The bathroom shower had mold in between the grout lines and also there was MOLD on the corners of the wall/shower doors..the mold stands out. Hard to miss it. The staff does not do a good cleaning to be honest, I wouldn't stay here again.

Dear Hannen I., We deeply regret not having met your expectations on this last stay. Rest assured that our team always aims to provide a more than special experience at all times, which was not reflected in your stay. Soon our hotel will undergo a retrofit and soon we will have a completely renewed product for our guests and clients. We hope that we can continue to welcome you so that we can regain your confidence in our hospitality. Kind Regards, Francis Venâncio Front Desk Supervisor #pergamonhotelsp #beyourself

Good option

Customer review rating 4.5/5

Anonymous Solo - 16/09/2021 Confirmed reviews ALL

Good option, well located. Good services

Hello Rodolfo, Thanks for the great review of our hotel! We are glad that you enjoyed your stay and enjoyed the service provided by our team. We hope to see you again soon. Yours sincerely, Francis Venâncio Front Desk Supervisor #pergamonhotelsp #beyourself

Outstanding service

Customer review rating 4.0/5

Michel Solo - 16/09/2021 Confirmed reviews ALL

My two nights stay at the Pergamon Frei Caneca was overall great. As an ALL Gold Member I was allowed to early check-in and late check-out as well a very good upgrade was granted. The staff is really nice and welcoming. The hotel is very clean and tidy. The only improvement point I would indicate is the coffee in the breakfast which is not good. There is a coffee machine which is not functioning well and when it does, the coffee has a very very low quality, which is not good even more considering you are in the "country of coffee". Get rid of that coffee machine and serve a "cafè passado no bule" and everything would be alright for me! :-D

Hello Michel, Thank you very much for sharing your experience and evaluation with us! Thank you so much for your amazing review! Certainly, our greatest asset is our team and it is a pleasure to know that the care we give our guests is reflected in their stay. Rest assured that your compliments will be shared with all our collaborators and we will be happy to see you again soon!! Our restaurant manager is aware of what happened with the coffee machine and we will take your notes into consideration. We hope to see you again soon! Kind Regards, Francis Venâncio Reception Supervisor #pergamonhotelsp #beyourself

Well located for my purposes, good stay and pleasant employees

Customer review rating 4.0/5

Sergio M. Business - 09/09/2021 Confirmed reviews ALL

All went smoothly. The hotel employees were kind and responsive. I was on a business trip and the location was useful. I left my luggage at the hotel and could easily retrieved it.

Hello Sergio, Thank you very much for sharing your experience and evaluation with us! We are very happy to know that it was a memorable stay and that you enjoyed all of our services. We are so glad that you enjoyed your stay and enjoyed the service of our team. We hope to see you again soon! Kind Regards, Francis Venâncio Front Desk Supervisor #pergamonhotelsp #beyourself

Well located, staff very kind and friendly,

Customer review rating 5.0/5

Laura D. C. L. Business - 23/08/2021 Confirmed reviews ALL

I had an amazing stay at Pergamon. Everyone working there was so kindly and friendly, I felt very welcomed. The breakfast was very good. Ivanildo de Nascimento, Douglas, Livia and Nicholas were incredibly attentive and nice to me. The room was perfect. No complaints. I recommend highly this hotel. 100%

Dear Laura, The staff at the Hotel Pergamon Frei Caneca thanks you for being chosen as your hotel in São Paulo! It is an honor to receive your kind words! The dedication to serving is always motivated by the recognition of our customers, which guides us in the right direction to always surprise! Be sure that your compliments have been shared with Ivanildo, Douglas, Lívia and Nicholas and all our team and we will be delighted to be able to see you again soon!! Kind Regards, Francis Venâncio Front Desk Supervisor #pergamonhotelsp #beyourself

Good service, well located, great staff

Customer review rating 5.0/5

Adnen N. Solo - 10/08/2021 Confirmed reviews ALL

Good to be in a hotel where staff takes care of you

Hello N., The staff at the Hotel Pergamon Frei Caneca thanks you for being chosen as your hotel in São Paulo! It is an honor to receive your kind words! The dedication to serving is always motivated by the recognition of our customers, which guides us in the right direction to always surprise! Thank you so much for your incredible evaluation! Certainly, our greatest asset is our team and we were delighted to know that the care that we have with our guests was reflected in their accommodation. Be sure that your compliments have been shared with Célio and all our employees and we will be delighted to be able to see you again soon!! We wish you success and see you soon! Kind Regards, Francis Venâncio Reception Supervisor #pergamonhotelsp #beyourself

The room was excellent!!

Customer review rating 4.5/5

Creusa S. Families - 26/07/2021 Confirmed reviews ALL

Good room size and confortability, friendelly staff and very testy breakfast.

Hello Creusa, The staff at the Hotel Pergamon Frei Caneca thanks you for being chosen as your hotel in São Paulo! It is an honor to receive your kind words! The dedication to serving is always motivated by the recognition of our customers, which guides us in the right direction to always surprise! We are so glad that you enjoyed your stay and enjoyed the service of our team. We hope to see you again soon! Kind Regards, Francis Venâncio Reception Supervisor #pergamonhotelsp #beyourself

Well located, good stay, good bedroom, good service and good structure.

Customer review rating 5.0/5

Saul T. S. L. O. Business - 24/07/2021 Confirmed reviews ALL

I liked the Pergamon 'cause good vibe and good station! Congratulations for everyone from hotel!

Dear Saul Thiago, Thanks for the great review of our hotel! We are glad that you enjoyed your stay and enjoyed the service provided by our team. We hope to see you again soon. Kind Regards, Francis Venancio Reception Supervisor #pergamonhotelsp #beyourself

Good value

Customer review rating 4.0/5

Anonymous Solo - 07/07/2021 Confirmed reviews ALL

Upgraded to a spacious room. Helpful staff. Good location for me. Nothing ultra-fancy, but a good solid hotel.

Dear William A., The staff at the Hotel Pergamon Frei Caneca thanks you for being chosen as your hotel in São Paulo! It is an honor to receive your kind words! The dedication to serving is always motivated by the recognition of our customers, which guides us in the right direction to always surprise! We are so sorry about your wake up call. Soon our hotel will undergo a retrofit and soon we will have a completely renewed product for our guests and clients. A hug from the entire Pergamon team! Kind Regards, Francis Venâncio Front Desk Supervisor #pergamonhotelsp #beyourself

Excellent F&B services!

TripAdvisor rating 4.0/5

237bruno Business - 23/08/2019 TripAdvisor review

The F&B area and food itself is great. The rooms accommodation is fair for the price, it not a new property, Accor Hotels started to manage the property recently, I was informed that they be under full rennovation soon. That is good, I strongly recommend to change all rooms doors for a acoustic proof model.

Dear Bruno, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

Great breakfast. No status recognition and humid

TripAdvisor rating 3.0/5

FredB926 Friends getaway - 17/05/2019 TripAdvisor review

Breakfast, staff and location are great. However, absolutely no status recognition at this property. I didn’t receive anything I am usually entitled to. No upgrade (hotel was empty), welcome drink, etc. The room itself was decent but only had 1 towel (reservation clearly indicated 2 guests), smelled very damp/humid and had a noisy AC that kept us awake. It might be a 4-star by Brazilian standards but I was personally quite disappointed. My experience with Accor Hotels is usually positive. Just want to be clear that this property is not horrible by any means, but I’m sure there are better similar prices options out there. We were in the mid-tier room and were placed on the 8th floor.

Dear Fred, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pamella Rego General Manager

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