Mercure Copacabana Rio (closed for renovations) 4 stars

Customer review rating 3.5/5 13 reviews

Mercure Copacabana Rio (closed for renovations)
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Hotel extras

  • Free WIFI - Communal areas and apartment

  • Pet-friendly hotel! Small pets are welcome

  • Located next to the Siqueira Campos metro station

  • Unique view overlooking Copacabana Beach, Posto 4

  • Some apartments feature a balcony and deck

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • The fitness center and sauna are temporarily closed for renovation
  • Bicycles rental
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Floors 11 and 12 are currently undergoing renovation, which may cause noise on nearby floors during business hours.

Hotel location

Mercure Copacabana Rio (closed for renovations)

Avenida Atlantica
2554
Copacabana
22041001
rio de janeiro
brazil

Tel: +5535455100

Fax: (+55)35455100

Contact email

Check-in from 14h00

Check out up to 12h00

  • Terminal Rodoviário Novo Rio :  Santo Cristo Terminal Rodoviário Novo Rio

  • Metro Siqueira Campos :  Linha 1 - Laranj Estação Siqueira Campos

  • By plane

    GALEAO At 23.3km / 14.48 miles

  • By plane

    SANTOS DUMONT At 10.4km / 6.46 miles

GPS :-22.972, -43.18555

Congress centre

  • Centro de Convenções Riocentro 3.0 km / 18.0 mi
  • Centro de Convenções Sulamerica 10.0 km / 6.0 mi
Congress centre

Your meetings and events

Ideal for small meetings, our air-conditioned room features WIFI and all the necessary facilities for hosting meetings in comfort. Our team is ready to help with even the smallest details to ensure a truly unforgettable event!

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

Our accommodations

Whether traveling alone or as a couple, with friends or with family, enjoy all the comfort provided by our rooms! Choose from one of the available Standard, Superior or Junior Suite categories. Be amazed by the breathtaking ocean views from the Junior and Executive Suites.

Executive apartment with 1 queen bed and partial sea view

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

Room

Our restaurants and bars

RESTAURANT

Type of cuisine: International

The restaurant has two dining areas: a charming outdoor terrace overlooking the Copacabana beach boardwalk, and a welcoming and tastefully decorated indoor space.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Non contractual photo

Enjoy the relaxed atmosphere of our bar, ideal for meeting up with friends or relaxing later in the evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Copacabana Rio (closed for renovations)

100% genuine reviews from our guests

Find out more

ALL Rating 3.5/5

13 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,416 reviews

Worst experience I've ever had with Accor

TripAdvisor rating 4.0/5

Andre L Business - 20/05/2019 TripAdvisor review

Old hotel, air conditioning wasn't working, really bad smell and poor trained employees. I can't believe that Accor allows such a bad hotel to use it's brand. I felt unrespected by Accor and Mercure, when we book a place like this, we espect a minimum standard and it was not the case.

Dear Alca, Thank you for sharing your impressions at tripadvisor, your review is very important for us. The hotel now is undergoing renovation and pretty soon will be ready to receive you with the usual comfort and design of Mercure brand. Hope you give us a new chance to better serve you futurelly. Kind regards, Tatiane Ramos General Manager

The hotel returned to be not what we expected

Customer review rating 3.5/5

Artem Couples - 19/05/2019 Confirmed reviews ALL

We booked ocean view suite, and in fact almost only the view was flawless. The hotel met us with blocked main entrance due to some construction works in front of the hotel, which made noise all the days. Luckily, we tried to spend more time outside and did not hear it all the time. The hotel seems to be quite old, untidy and badly maintained, there were stains on the floor in the corridor, the door to our room was damaged, there were stains from the dampness on the walls of the room, the window would not lock. Room cleaning was bad: some stains on the floor were not cleaned from the day of our check-in until the day of our check-out, though we asked the reception personnel for it. In general, the reception personnel was not bad, breakfast was also good enough. But the rest of the things did not add points to our impression.

Dear Artem, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Copacabana Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Medeiros Front Desk Manager

Excelent location, breakfast and clean But hotel under refurbishment

Customer review rating 3.5/5

Vlad Friends - 14/05/2019 Confirmed reviews ALL

the hotel has a perfect location in the middle of copacabana. The breakfast is diverse enough and provides quality food. unfortunately, no investments have been made since it was taken over from Tulip Inn, therefore the lobby is currently under construction, a service elevator is attached to the building and workers are going up and down, common areas are quite shabby ( old elevators, carpeta worn down, all room windows do not insulate at all from exterior sounds). The hotel needs an overall overhaul as it is not up to Mercure standards.

Dear Vlad, Thank you so much for dedicating your time to evaluate us. We are glad that you've had good experience with our services and we'll make sure to share them with our team. We started the renovations this year in our structure in order to achieve the Mercure Standards and we hope to have a new opportunity to welcome you back here at Mercure RJ Copacabana. Best regards, Daniel Medeiros - Front Desk Manager.

Troubled stay solved by the staff

TripAdvisor rating 4.0/5

Eugenio C Business - 10/02/2019 TripAdvisor review

We booked on the Accor website a deluxe room with queen size bed and sea view for 2 nights. We arrived late (about 11pm) at the hotel. We have been given a room at the 3rd floor with trees completely blocking the view on the beach and sea. We went at the desk hardly complaining because of the blocking view (we payed the for “the sea view”). After long discussion we were given a 4th floor room (always with tree blocking the view of the sea and of the beach), a discount of 50 BRL (on the 500 BRL we paid for the room for the first night) and the assurance that we will be moved to an upper floor the next day for our 2nd night. We went to the room at the 4th floor (with tree view) and when we turn on the air conditioning water from the system flooded the room. No way to fix the system so we were moved again to the 3rd floor room (the one originally we were given). At 1 AM, after 2 hours of trouble we finally went exhausted to bed. The day after, in late afternoon, when we were back from visiting Rio, we were moved to a room at the 9th floor, finally with sea and beach view for our 2nd and last night in the hotel. Now about the hotel. It is quite old, not particularly clean. You have always to ask a 2nd set of bath towel. The room, apparently, in Brazil has only one by default (it happens also in other hotel). Breakfast is served at the ground floor. You can also have it outside. There is a standard selection of cold and hot food. The plus of the hotel is that is in front of Copacabana beach. You cross the street and you are on the beach. To summarize our stay: I think not acceptable the attitude of the hotel company (sell a room not corresponding to what is described) and all the troubles we got and what we have as compensation (10% discount on the rate for the first night). On the other hand the staff (Lucia the room manager , and Pedro at the desk) have been cooperative and tried to help us. We want to thank them for their helpfulness. So, the hotel is in a good area (many restaurant nearby), in front of the beach. When you book for a room with sea view be sure you have a room at higher floor.

Dear Eugenio, Thank you for your review and feedback. I appreciate you brought your experience to our attention. I'm sorry for the inconveniences, and hope our staff attention solving the situation could minimize that. I hope we can have another opportunity to welcome you! Best Regards, Tatiane Ramos General Manager

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