Sofitel Ambassador Seoul Hotel & Serviced Residences Hotel 5 stars

Customer review rating (ALL Rating) 4.1/5 253 reviews

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Sofitel Ambassador Seoul Hotel & Serviced Residences
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+ 22 Services

Hotel extras

  • Ideal venue for short-term and extended stay

  • Offering exceptional French gastronomic experience

  • Indulgent wellness with luxury bath-time and Sofitel Spa

  • Modern luxury hotels blending French Art de Vivre and the essence of Seoul

  • Perfect Location for Modern Luxury Voyageurs!

Hotel location

Sofitel Ambassador Seoul Hotel & Serviced Residences

209 Jamsilro
Songpagu
05552 seoul
korea, republic of

Tel: +82220926000

Fax: (+82)220926001

Check-in from 15h00

Check out up to 12h00

  • By plane

    GIMPO AIRPORT At 37km / 22 miles - Shuttle paying

  • By plane

    INCHEON AIRPORT At 73km / 45 miles - Shuttle paying

  • By train

    JAMSIL STATION At 0.3km / 0.19 miles

  • By train

    SUSEO STATION At 5.6km / 3.48 miles

GPS:37.5140335, 127.1066947

Companies

  • AMWAY 5.0 km / 3.0 mi
  • ASTRAZENECA 5.0 km / 3.0 mi
  • COUPANG 1.5 km / 0.93 mi
  • ORIENTAL BREWERY 5.0 km / 3.0 mi
  • ROCHE 8.0 km / 4.97 mi
  • SAMSUNG ENGINEERING 9.0 km / 5.0 mi
  • SAMSUNG SDS 1.3 km / 0.81 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

The Grand Ballroom Vendome located on the 4th floor can suit every occasion and cater to any needs with room divisible into three independent sections and can accommodate up to 300 guests. Equipped with state of the art media wall, sound, lighting system.The Bastille Room is situated in 3rd floor, the meeting room accommodates up to 100 guests with three of the meeting rooms divisible according to event needs. Featuring the latest audiovisual equipment with floor to ceiling windows with natural lighting.The Concorde Room features most up-to-date audiovisual equipment and high-speed WiFi access and facilities. An exclusive space ideal for private business or board meetings.

Room descriptions and layouts

3 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Audio and video equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Syndicate rooms

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Modern luxury and french chic inspired room offers Sofitel Mybed, French Bath Amenities, and Nespresso coffee machine. AI speaker "Giga Genie Hotel" ensure more convenient and exceptional relaxation for you. With its modern, luxurious design room, kitchenette, and washing machine the Residences are optimized for extended stay guests for business or leisure. AI speaker "Giga Genie Hotel" ensure more convenient and exceptional relaxation for you.

Our guest reviews for
Sofitel Ambassador Seoul Hotel & Serviced Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

253 reviews

you can do better than this

Customer review rating 1.0/5

Jongchan L. Friends - 30/11/2021 Confirmed reviews ALL

such a nightmare experience I had never expected before. The system of ELEVATOR IS SO inconvenient. I couldn't experience any hospitality from staff at all.

Dear Jongchan L., Bonjour! Mr. Jongchan L., Warm greeting from Sofitel Ambassador Seoul Hotel & Serviced Residences. First of all, thank you for taking the time to tell us about your experience at the Sofitel Ambassador Seoul Hotel & Serviced Residences. And we are very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In addition, I sincerely apologize on behalf of the hotel for the disappointment caused by unsatisfactory service at our hotel who visited in anticipation of relaxation and enjoyment during the difficult times due to the aftermath of COVID-19. As it is the first Sofitel Hotel & Served Residence in Korea to be launched while preparing for the opening, all employees worked hard to provide the best service and comfort to customers, but as you said, I could feel that there were some shortcomings. First of all, regarding the panoramic view of the room, our hotel provides as much as possible reflecting your request, but some rooms may inevitably have a poor view of other buildings due to external structures, so we ask for your understanding and we will deliver accurate information in advance. In addition, our hotel elevators are divided for guest's safety and privacy, so we apologize for the inconvenience caused to customers, and we will guide the staff to provide more accurate explanation so that there is no inconvenience in that area. Once again, we sincerely apologize for the inconvenience in your stay for any reason, and we have only shown immature appearance shortly after our opening, but we will try to improve one by one based on what you have left us to show the true side of Sophitel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Take care of your health in the chilly weather, and I wish you good health and happiness in your family. Sincerely, Duty Manager Kay Kang

Chic & cozy site

Customer review rating 4.0/5

Anonymous Friends - 29/11/2021 Confirmed reviews ALL

Interior is nice and site is well managed.

Dear Ms. P., Eun Jung We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaden Kim Duty Manager

Good stay

Customer review rating 3.0/5

Junho C. Couples - 29/11/2021 Confirmed reviews ALL

The hotel was great and beautiful. I stayed at the club millet room and had a great experience in the lounge having a gorgeous champagne and snacks. But the lobby and elevator was not comfortable and the room was not clean. I found a few hair on the bed and bathroom. Concierge also didn’t answer to the phone.

Dear Junho c., Thank you for taking the time to tell us about your experience at the Sofitel Ambassador Seoul Hotel & Serviced Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jaden Kim Duty Manager

The charm of turning the disappointment around with gratitude

Customer review rating 4.5/5

Yuyuu L. Friends - 23/11/2021 Confirmed reviews ALL

Since the hotel has just opened, there must have been some regrets over the omission of reservations and insufficient room cleaning, but I was moved by the excellent service of the employees who were impressive enough to forget the previous complaints. In particular, in Latitude 32, I promised to revisit, impressed by signature cocktail and explanation of various alcoholic beverages, and providing pleasant services for customers to enjoy comfortably and pleasantly by david kim’s supervisor And at the front desk, Irene Kim’s staff listened carefully to and comforted the customer complaints that were disappointing during my first visit, promising to prepare a better accommodation next time. After that, I was really impressed with the feeling of being treated as the club millesime service staffs remembered me and said, "Thank you for the revisit." In particular, thanks to John L.'s staff who checked in carefully taking care of each of my requests, I was able to have a really pleasant stay. It was an impressive stay that I'm looking forward to my next visit, and if the system stabilizes in the future, I'm sure it will be an Accor luxury hotel recognized by customers. Thank you for all.

Dear Yulgok L., Warm greeting from Sofitel Ambassador Seoul Hotel & Serviced Residences. We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your positive opinion will be a great help to all Sofitel executives and employees who strive to provide Live the French Way service and it seems to be the best gift for all of us. However, I sincerely apologize for not providing a pleasant stay due to insufficient room preparation, and the room cleanliness status omitted during the room inspection, so the relevant department retrained to maintain room cleanliness through the second maintenance inspection. Once again, we apologize for the fact that it has not been thoroughly confirmed in advance, and all related department executives and employees, including our hotel management, will show quick and accurate improvement with the safety, cleanliness, and inspection of the room as the top priority. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Kay Kang

Cleaning/Hygiene needs to be improved

Customer review rating 1.0/5

Da W. K. Solo - 22/11/2021 Confirmed reviews ALL

The room seems to be having plumbing issues. Toilet was filled with smell to the level that I couldn't leave the door of the entire opened. I had to hold my breath every time I used the bathroom. When I was trying to take a bath and found a random piece of hair - which was obviously the pubic hair - in the bathtub, which I haven't used.

Dear Miss Da Woon K., Bonjour! Warm greeting from Sofitel Ambassador Seoul Hotel & Serviced Residences. Thank you for taking the time to tell us about your experience at the Sofitel Ambassador Seoul Hotel & Serviced Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. First of all, we sincerely apologize for not providing a pleasant stay due to insufficient room preparation. Since the room maintenance status was omitted during the room inspection, so the relevant department retrained the room to maintain cleanliness through the second maintenance inspection. In addition, in the case of bathroom smell, we repaired and the inspector checked the room once again, but we checked that the smell temporarily recurred after the inspection. We will improve this part through total room inspection and repair. Lastly, we apologize again for the failure to thoroughly confirm the room drainage in advance, and all related department executives and employees, including our hotel management, will show quick and accurate improvement by prioritizing the safety, cleanliness, and inspection of the room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Duty Manager Kay Kang

Took a great rest

Customer review rating 5.0/5

Kyungju C. Friends - 22/11/2021 Confirmed reviews ALL

service was great, especially club lounge staff are all well trained, professional, very kind. just a bit disappointed about evening cocktails menu, too many bread and tart. but overall was good. breakfast was great too, but only I thing I didn't like is attitude of egg station chef, he told me that "plz wait 5 mins" to get my order, but he sounds like irritated to repeat this sentence to guest, haha!

Dear Kyungju C., Warm greeting from Sofitel Ambassador Seoul Hotel & Serviced Residences. We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, we apologize for the service attitude of the egg station chef, and we will conduct internal training to improve the service. In addition, we will keep monitoring and training for reservation staff to be proceed more smoothly and quickly. Once again, we sincerely apologize for the inconvenience and thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kay Kang Duty Manager.

Good staffs with welcome environment and excellent breakfast.

Customer review rating 5.0/5

Ch L. Couples - 20/11/2021 Confirmed reviews ALL

We had most welcoming staffs from the front door to my room. French breakfast was an eye-opening experience.

Dear Cheho L., Warm greeting from Sofitel Ambassador Seoul Hotel & Serviced Residences. We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kay Kang Duty Manager

Maybe I had too high expectations for Sofitel Seoul

Customer review rating 2.0/5

Alvin Families - 16/11/2021 Confirmed reviews ALL

To start, It was probably a very busy weekend for Sofitel Seoul. Food at the evening cocktail was cold and dry, despite seating were full. We had to wait 40mins for our turn at the buffet breakfast, just to be showed to a dirty table and still had to wait while the table were prepared. We added an extra bed to the booking, and have requested strongly that the bed be situated next to the main bed, but you were reluctant to do it despite our multiple requests. We had to move it ourselves. At the buffet breakfast, despite the long wait, breakfast time were not extended, which would only make common sense. The pool had a booking period and cutoff time of 1 hour, which we were only allowed to book once a day. I wished this was clearly stated as I intentionally booked the hotel as it has an indoor pool. Despite that, the staffs were polite, courteous and very helpful.

Dear Alvin Yik Chin T., Thank you for taking the time to tell us about your experience at the Sofitel Ambassador Seoul Hotel & Serviced Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jaden Kim Duty Manager

Good Stay with favorable guides from the employees

Customer review rating 5.0/5

Jiseok J. Couples - 16/11/2021 Confirmed reviews ALL

From the front door to the elevator, and from the elevator to the check-in, there were always an employee whom I can talk to. Their guidance was just perfect as well as the atmosphere of the entire hotel. Room service and front desk were very nice too.

Dear Jiseok J., Bonjour! Warm greeting from Sofitel Ambassador Seoul Hotel & Serviced Residences. We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kay Kang Duty Manager

Pleasant experience

Customer review rating 4.0/5

D H. Solo - 15/11/2021 Confirmed reviews ALL

Enjoyed the newness of the hotel and location; and room (lake view, bath tub), facilities (gym, club lounge) were excellent. Best part was the food - especially enjoyed the pastries (croissants are the best in Seoul). Service was good but not to 5 star standards. As it is a new hotel, expect it may take some time to get to that polished ease.

Dear Deborah Gene H., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Although, I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the check in desk guidance and payment as you mentioned, we will improve it once again through internal service training and system inspection. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We sincerely thank you for your understanding and do apologize for any inconvenience this may cause. If we can be of any further assistance, please do not hesitate to contact us anytime. Sincerely, Kay Kang Duty Manager

청소 인력을 더 뽑으세요

Customer review rating 2.0/5

Y Solo - 03/11/2021 Confirmed reviews ALL

청소가 안되어서 체크인이 안된다니요. 늦어지는 상황에 대해 피드백도 없고요. 인력을 더 뽑으세요. 애꿎은 컨시어지 직원들만 욕을 듣네요.Definitely need to hire more staffs for cleaning. The check-in was delayed a lot because the room I reserved was not cleaned before 3pm. The room was even not clean, I found a hair on the shampoo case. If the hotel is not ready, don't open the hotel. Only concierge employees are criticized.

Bonjour 안녕하십니까, 소피텔 앰배서더 서울 호텔 & 서비스드 레지던스 객실부 오진아입니다. 먼저 저희 소피텔 앰배서더 서울 호텔에 소중한 걸음으로 방문해 주시고, 이렇게 저희 호텔 발전을 위해 투숙 경험을 공유해 주셔서 진심으로 감사합니다. 오픈을 준비하며 호텔 임직원은 소피텔 앰배서더 서울 호텔을 찾아주시는 모든 고객이 Live the French Way 를 경험하실 수 있도록 열과 성을 다하여 준비하였습니다. 고객의 기대에 부응할 수 있도록 최선을 다하였지만 미흡하고 부족한 준비로 인해 불편을 드린 점에 대해 깊은 양해의 말씀을 올립니다. 무엇보다 늦어진 객실 준비로 인해 편안한 투숙을 제공해 드리지 못 한 부분에 진심으로 사과의 말씀을 올립니다. 고객님의 말씀처럼 주말의 경우 상황에 따른 적정한 인력 배정을 하고 있으나 아직 미흡했던 부분들이 있었던 것 같습니다. 이러한 문제점을 직면하고 정기적인 정비 교육 및 점검을 통해 개선할 의지를 갖고 있습니다. 또한 고객의 입장에서 좀 더 세심하게 배려하지 못한 부분도 지속적인 교육을 통해 개선하도록 하겠습니다. 고객님께서 소중한 시간을 할애하셔서 저희 호텔의 발전을 위해 남겨주신 글, 소홀히 여기지 않고 개선된 서비스로 느끼실 수 있도록 노력하겠습니다. 내부적인 개선을 통해 추후의 방문이 만족스러운 경험으로 보답될 수 있도록 최선을 다하겠습니다. 쌀쌀한 날씨에 건강 유의하시고, 고객님의 가정에 건강과 행복이 함께 하길 기원합니다. 감사합니다. 오진아 올림

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