The Capital São Paulo Itaim Bibi Future Grand Mercure 4 stars

Customer review rating 4.2/5 301 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

The Capital São Paulo Itaim Bibi Future Grand Mercure
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Hotel extras

  • 19 minutes from Brigadeiro subway station

  • A 17-minute drive to Sao Paulo - Congonhas Airport

  • 1h from Sao Paulo International Airport - Garulhos

  • Meeting rooms for social and corporate events with natural lighting and high ceilings

  • Close to Ibirapuera Park and Gymnasium.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Business center with support staff

Hotel location

The Capital São Paulo Itaim Bibi Future Grand Mercure

Rua Tenente Negrao
200
Itaim Bibi
04530030
são paulo
brazil

Tel: +551130547500

Fax: (+55)11/30547504

Check-in from 15h00

Check out up to 12h00

  • By plane

    GUARULHOS INTL At 34km / 21.13 miles

GPS :-23.585216, -46.672807

Your meetings and events

7 

meeting rooms

From 1 to 120 

attendees

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Hotel has apartments in the following categories: Superior, Deluxe, Executive. All of them have a balcony, large bathroom, A/C and WIFI. Executive rooms feature a Nespresso machine and custom bathrobes.

Superior Room with 1 Double Size Bed

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Mini Bar

Superior Room with 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Mini Bar

Deluxe Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Mini Bar

Deluxe Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Mini Bar

Adapted Executive Room with 1 double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Mini Bar

Executive room with 1 double bed

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Mini Bar

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

RESTAURANTE BONJARDIN

Non contractual photo

The bar is located in the same area as the restaurant.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Capital São Paulo Itaim Bibi Future Grand Mercure

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

301 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,472 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Super hôtel... but under construction

Customer review rating 4.2/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

Great room Breakfast / lobby / restaurant... in Wip

Dear Mr. Bruno Z., Thank you for your comments regarding your stay at The Capital. We feel sorry for not completely fulfilling your expectations. Regarding the restaurant, allow us to inform you that we already start our full renovation and will have a brand new product for our guests. Our team hopes to have another opportunity to welcome you back and provide an even better experience! Sincerely,

Good stay

Customer review rating 4.2/5

Peter W. Business - 29/02/2020 Confirmed reviews ALL

Good stay, great room, lovely rooftop pool, very helpful staff

Dear Peter, We very much appreciate your comments regarding your stay at the The Capital São Paulo Itaim Bibi Future Grand Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Meunier Operations Manager

very nice!

Customer review rating 4.2/5

Lucy Friends - 29/02/2020 Confirmed reviews ALL

Sparkling clean, helpful staff, splendid views, quite enjoyable breakfast. Not everyone spoke english but there was always someone who did. we could also leave our luggage after checkout to explore the city a bit more. So far the nicest hotel during my brazilian stay!

Dear Lucy, We very much appreciate your comments regarding your stay at the The Capital São Paulo Itaim Bibi Future Grand Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Meunier Operations Manager

Nice location, hotel under construction with lousy temporary restaurant

Customer review rating 4.2/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

Nice new rooms, but not all equipped with tea / coffee makers. The hotel is under construction and appears it previously was an apartment complex. Current restaurant situation isn´t great. Converted conference rooms and an average buffet.

Dear Joris, We very much appreciate your comments regarding your stay at the The Capital São Paulo Itaim Bibi Future Grand Mercure. It is always a pleasure to receive feedback in order to improve each day our services. We inform that our restaurant is passing through a renovation and soon will open with a new concept. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Meunier Operations Manager

Good stay

Customer review rating 4.2/5

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

Hotel is currently being refurbished. Room was new, spacious and clean. There wasn't a safety box. Found the room a bit noisy - e.g. you could hear the lift bell and construction work. Breakfast was poor. Choices were limited, bread didn't seem fresh and orange juice was not fresh either. The breakfast area wasn't appealing but I suppose it is because the hotel is under construction.

Dear Renata, We very much appreciate your comments regarding your stay at the The Capital São Paulo Itaim Bibi Future Grand Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding our breakfast we assure you that the responsible are already aware of the situation and soon we will have a new product after renovation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Meunier Operations Manager

Muy mal proceso de check Inn

Customer review rating 4.2/5

Ricardo Business - 14/02/2020 Confirmed reviews ALL

Hi team, My case is: My reservation was cancelled by you at 12:38am Brazilian time today and when I arrived at the hotel the staff notified me that my reservation was cancelled and I needed to make a new reservation to stay with them, the system already canceled the booking and there was nothing to do with them. The reason they gave me is that my credit card was expired but this is not true!!! My credit card is working pretty well and actually it has been the one in which I made all my reservation with booking.com (Visa ending in 4106). After this terrible notification, I searched in the website and realize that there were no more rooms in the hotel nor in the neighborhood I plan to stay (Itaim Bibi), so the hotel offered me a special room with a more much extra cost. I didn’t have any option and now I am in the room but with a 50% more cost in the room and actually the card in which I made the payment is exactly the same one I used for the booking. How can you help me? It’s the first time this happens to me. For further contact ri… Thanks, Ricardo

Estimado Sr. Ricardo, ¿Cómo está? En nombre de todo el equipo, me gustaría expresar mis sinceras disculpas. Algunos procesos son necesarios para el funcionamiento de cualquier empresa, pero sabemos que pueden generar una gran frustración. Situaciones como estas son puntuales, ya que siempre aceptamos mantener las reservas de nuestros clientes sin la necesidad de la garantía, desafortunadamente en este día en cuestión nuestro hotel estaba en su capacidad máxima, y en estos casos, solo podemos mantener las reservas con anticipación del pago por una política internacional de Accor, por la cual somos auditados e punidos en caso de incumplimiento. Antes de cancelar su reserva, intentamos pasar su tarjeta 3 veces sin éxito, nos comunicamos con usted a través de Booking, ciertamente tiene el correo electrónico de alerta, solicitando el cambio del número de la tarjeta, pero desafortunadamente tampoco tuvimos una contestación. Dado el caso, no teníamos alternativa. Muchas tarjetas tienen un bloqueo para pasar virtualmente y solo se liberan para uso presencial, imagino que ese es el caso, es importante que verifique en su banco, para que podamos evitar que vuelva a pasar por un inconveniente como este. Nuestras tarifas son fluctuantes y, dado que la reserva se canceló debido a la imposibilidad de pago anticipado, fue necesario aplicar el valor de una nueva reserva, nuestro sistema impide cumplir con el mismo valor anterior. Una vez más, le pedimos disculpas por las molestias ocasionadas y queremos que continúe con una buena imagen de nuestro hotel, todos los procesos de su reserva fueron necesarios y para demostrarle que usted nos importa, queremos ofrecerle en su próxima estadía un upgrade a nuestra mejor habitación, solo le pido que me contacte directamente, que me ocuparé de todos los detalles personalmente. ¡Quedamos a su entera disposición para lo que necesite! Sinceramente Jennifer Meunier Gerente Operacional

Under reform...

Customer review rating 4.2/5

Axel Business - 08/02/2020 Confirmed reviews ALL

The room look pretty spartan, and the reform severely affects the experience

Dear Axel, Thank you for taking the time to tell us about your experience at the The Capital São Paulo Itaim Bibi Future Grand Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Meunier Operations Manager

Good hotel, but not 4 or 5 stars

Customer review rating 4.2/5

Felipe Couples - 12/01/2020 Confirmed reviews ALL

The hotel and staff were well managed and very clean. But there many many small problems. The pool is miniscule. If there are more than five or so people there is no space for swimming. The SPA was closed with no warning before we arrived. The continental breakfast had very little in matter of non-bread. The restaurant menu was reduced during the new year's period - which was the period that I stayed for - and there was no warning.

Dear Felipe, We very much appreciate your comments regarding your stay at the The Capital São Paulo Itaim Bibi Future Grand Mercure. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Meunier Operations Manager

A home away from home

Customer review rating 4.2/5

Florabelle Business - 25/11/2019 Confirmed reviews ALL

I stayed for 10 nights and it was a nice experiece. The hotel has very nice facilities, gym and pool on the roof top with a very amazing view. I was on the 19th floor and had a balcony, so i wake up with a nice view all the time. The bed is very comfortable as well. The breakfast is also good with a lot of selection. Few downsides i noticed, it is very hard to find the right temperature for the airconditioner. It's either too hot or too warm. It took me few days to find out the beset airconditioner setting for me. Another one is that, in the morning when i wake up, there is a sewer smell in the bathroom. I only noticed this in the morning.

Dear Florabelle, We very much appreciate your comments regarding your stay at the The Capital São Paulo Itaim Bibi Future Grand Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also check the appointments made regarding the aur conditioning and smell. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Meunier Operations Manager
Customer review rating 4.2/5

Anonymous Couples - 20/11/2019 Confirmed reviews ALL

I have been a loyalty member for a while now. I travel very often, both professionally and for leisure. I arrived early at the hotel and for the first time in my life I was told that the room was available, but I couldn’t get in unless I payed an additional 50% of the rate. If that is the hotel policy, then I can only regret it, as it would have been an inexpensive way of providing a exceptional service to the client. All of that could be disregarded if it wasn’t for the unpolite and unprofessional behavior of the staff. I don’t intend to stay at this hotel again.

Dear Mr G., Thank you for taking the time to tell us about your experience at the The Capital São Paulo Itaim Bibi Future Grand Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Meunier Operations Manager

bb could b approved

Customer review rating 4.2/5

L. Business - 18/11/2019 Confirmed reviews ALL

generally good. bb could be better. should prepare more charger adapters

Dear ZHENGDONG L., We very much appreciate your comments regarding your stay at the The Capital São Paulo Itaim Bibi Future Grand Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Meunier Operations Manager

Why stay anywhere else in Itaim BiBi?

TripAdvisor rating 4.0/5

Author1980 Couples - 15/11/2019 TripAdvisor review

We stayed 9 days and loved it. Stayed on the 22 floor. Hotel has great pool, gym and sauna on roof. Our room was great, comfy with a nice sized bed and balcony---they should really show in pics of room. The free breakfast was in the attached restaurant and offered various food to coffee and we loved it. Many restaurants close by to walk to, and very safe. And for the price, you cannot beat this hotel, upscale without being stuffy. So glad we chose this hotel (got a look at others in area and this was the best)

Dear Author1980, Thank you for your comments regarding your stay at The Capital. We feel very happy to know that you enjoyed your 9 days with us! Our team hopes to have another opportunity to welcome you back and provide an even better experience! kindly, Jennifer Meunier Operational Manager

Old Room, Tiny Bathrooms

Customer review rating 4.2/5

Anonymous Business - 10/11/2019 Confirmed reviews ALL

The rooms are big but the bathroom is very small, very uncomfortable. The staff is friendly, gym is ok.

Dear Gaston, Thank you for taking the time to tell us about your experience at the The Capital São Paulo Itaim Bibi Future Grand Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding the rooms allow us to inform you that we started our renovation and already have a new category of rooms with a bigger bathroom. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Meunier Operations Manager

Not the best

Customer review rating 4.2/5

Jose Business - 15/10/2019 Confirmed reviews ALL

Lot of noise due to repairs. Lack of proper refill of amenities (soup, shampo etc). Gym in poor condition. Breakfast with very limited options and bad quality. Front-desk very slow in checkin process.

Dear Jose, Thank you for taking the time to tell us about your experience at the The Capital São Paulo Itaim Bibi Future Grand Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Meunier Gerente Operacional

Terrible experience

Customer review rating 4.2/5

Rodrigo Business - 07/09/2019 Confirmed reviews ALL

The hotel is old and dated. There is musty smell on the hallways. To boot, there was a LOT of noise because of ongoing construction in the hotel. The room was 'nice' in the sense that it was sort of big - with a separate bedroom and living area. The restroom was rather small and just pretty basic. This hotel advertises as a 4-star property. It's a 2.5 star at best. Avoid this place like the plague.

Prezado Rodrigo, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no The Capital São Paulo Itaim Bibi Future Grand Mercure. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Accor desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Jennifer Meunier Gerente Operacional

Dissatisfied

Customer review rating 4.2/5

Anonymous Business - 04/09/2019 Confirmed reviews ALL

They put me in a single-bed room

Prezado Sr. S., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no The Capital São Paulo Itaim Bibi Future Grand Mercure. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas. Verificamos a sua reserva porem devido a disponibilidade nesse dia nao possuimos mais apartamentos com cama de casal e a agencia responsavel pela confirmação optou por fechar com duas camas de solteiros mesmo assim. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Atenciosamente Jennifer Meunier Gerente Operacional

Good service but rooms are old and not that convenient

Customer review rating 4.2/5

Nic W. K. Families - 13/08/2019 Confirmed reviews ALL

The staff was very helpful though English abilities were limited. The room surface was good but the bathrooms are ridiculously small and I would rather have one big room than the a bedroom and a sitting room

Dear Nicolas, Thank you for your comments regarding your stay at The Capital. We feel sorry for not completely fulfilling your expectations. Regarding the rooms, allow us to inform you that we already start our full renovation and will have a brand new product for our guests. Our team hopes to have another opportunity to welcome you back and provide an even better experience! Sincerely, Jennifer Meunier Operational Manager

Good value hotel in central location

Customer review rating 4.2/5

James M. Business - 25/07/2019 Confirmed reviews ALL

Very pleasant hotel with friendly staff and ideal location

Dear ANDREW JAMES M., We very much appreciate your comments regarding your stay at the The Capital São Paulo Itaim Bibi Future Grand Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Cutrim The Capital Team

Shubham S.

Customer review rating 4.2/5

Shubham S. Business - 01/07/2019 Confirmed reviews ALL

There should be some different food in the breakfast. It was the same food for the entire period I stayed there. So different variety will be good.

Dear SHUBHAM S., Thank you for taking the time to tell us about your experience at the The Capital São Paulo Itaim Bibi Future Grand Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Meunier Operations Manager

Old rooms; did not get the points for my stay yet

Customer review rating 4.2/5

Allison Business - 25/06/2019 Confirmed reviews ALL

No complaints about the service in general. However, the rooms I've stayed were old looking, not as functional (terrace doors wouldn't close properly, shower heads were poorly maintained). I would expect more from the cost of the room. Finally, despite having requested it at the lobby during checkout, I have not yet received the LeClubAccor points related to my stay.

Dear Allison, Thank you for taking the time to tell us about your experience at the The Capital São Paulo Itaim Bibi Future Grand Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Meunier Operations Manager

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