Grand Mercure SP Itaim Bibi

Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.5/5 494 reviews

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Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna, gym, and spa.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

ALLSAFE approved hotel

Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

Telephone +55 11 3054-7500

Fax +55 11 3054-7504
  • By plane

    GUARULHOS INTL At 34km / 21.13 miles

GPS:-23.585216, -46.672807

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Your meetings and events

The attentive staff of Grand Mercure SP Itaim Bibi can make your event an exclusive and unforgettable experience. The hotel's 5 function rooms have been designed to organize small meetings and large events for up to 210 people. Modern décor, natural lighting with floor-to-ceiling windows, private foyer, outdoor garden and high-end equipment Technology, such as WiFi and audiovisual system. For corporate or social events, itaIN exclusive menu offers the best of Brazilian cuisine to stimulate your senses and make your event more special.

Room descriptions and layouts

7 

meeting rooms

From 1 to 180 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

The rooms at Grand Mercure SP Itaim Bibi will surprise you! The different categories of room available are all spacious and designed to suit all your business and leisure needs. Perfect for your trip! Enjoy a well-deserved rest after a tiring journey. All rooms have free WiFi, 49" Smart TV, balcony and 24H room service. The hotel also has rooms for people with reduced mobility and rooms for office use.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  494 reviews

TripAdvisor Rating  4.0/5  1,936 reviews

Certificate of excellence 2022

A bit run down

Customer review rating 3.0/5

Bill Business - Confirmed reviews ALL

Big room, worn out bathroom fixtures, windows didn’t lock - making for a very noisy night. Sagging bed lamp. Substandard breakfast. Not the standard I am used to from decades at Mercure ( I am French)

very noisy and average breakfast.

Customer review rating 3.0/5

Alex D. N. Couples - Confirmed reviews ALL

Loud noise from outside from 6 am until 5 pm on Saturday made the experience very unpleasant. Average breakfast. No fresh fruit juicy was available. :(

Dear PAULA C., Thank you for taking the time to tell us about your experience at the Grand Mercure SP Itaim Bibi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

ZERO noise isolation - NO drinking water provided - Poor breakfast

Customer review rating 1.0/5

Pedro Business - Confirmed reviews ALL

The lobby is beautiful and the rooms spacious, but that's about it. I stayed in the 21st floor and the noise from outside was unbelievable. The second and third night there was construction work all night, and we just could not sleep - it was as if we were in the middle of the construction itsef. Moreover, we were shocked when we asked for drinking water and the reception staff (a young woman with a bad attitude) said tthe only alternative was bottled water from the minibar, at a ludicrous cost of USD 2 per small bottle. This is outright unacceptable - every hotel in Brazil knows the water from the tap is not drinkable, and provides filtered water free of charge to guests. In short, when I book a hotel I expect, at the very minimum, two things: quiet/comfort, and necessary items for survival (such as water, a toilet, etc.). I got none of those. The bathroom was rather small and the drain did not work well; finally, breakfast was 'bare bones' and didnt even had fresh coffe - only a ready made machine. Would not stayed again even if I was paid to do so.

Dear PEDRO IVAN L., Thank you for taking the time to tell us about your experience at the Grand Mercure SP Itaim Bibi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great hotel, mediocre service

Customer review rating 3.0/5

Rudy Business - Confirmed reviews ALL

The English of the empolyees was at a basic level. therefore when requesting additional service this was not possible.

Dear RUDY MARINUS B., Thank you for taking the time to tell us about your experience at the Grand Mercure SP Itaim Bibi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great experience, hotel was clean, staff was friendly and helpful, convenient location, prices were great.

Dear RYAN MATTHEW H., We very much appreciate your comments regarding your stay at the Grand Mercure SP Itaim Bibi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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