Mercure Civitavecchia Sunbay Park Hotel

Room basic. Coffee machine empty and dirty. Restaurant selection, service and food poor. Admin poor. Will not stay again. Worst Accor hotel we have stayed in. Nice sea view.

This could be a lovely hotel as it is great building in a fabulous location. Unfortunately the interior of the hotel is jaded and the outside gardens are a bit scruffy. On the plus side there is plenty of car parking and the view from our room was beautiful. The room was spacious and clean as was the en suite. Although we were booked in as a couple there was only one chair on the balcony. There was no ice for drinks as the ice machine was broken ( couldn't one of the staff gone to local supermarket to buy some) also there was no whiskey available. We have stayed in a few Mercure hotels and have found them to be of a reasonable high standard, not so this particular hotel. The staff were very helpful and courteous. This could be a fabulous hotel if it was upgraded and the area around improved.

exceptional value for money

Booked hotel pre cruise. Hotel was full of Italians. Food ok, not much choice.

Poor

The hotel is charming and looks like a family mansion. It is like being back 50 years ago in a Fellini's movie. The atmosphere, the location, the rooms , the facilities, everything is charming.

Besides the terrible American coffee at breakfast, there was a warm welcome, friendly staff at lunch (even kept pizzeria open longer), great people at both swimming pools, we fully recommend this place (just avoid the coffee).

Rooms very unpleasant. Blood on the walls. Bathrooms really bad. Aircon’s not working. Toilets not flushing. No hot water uncertain rooms. Poor service from certain staff members. Toaster not working at breakfast area.

The oldest hotel I have ever seen, the bathroom in the first room they gave us was so disgusting we had to move the room, then there are no elevators and our room was 1 floor down, help with the luggage was given but only after asking. Same when moving the luggage back to the new room. Which was on the main floor, so why not give us that room in the first place instead of having to carry 2 big suitcases plus 2 carry ons in the first place. The bathroom in the 2nd room was better I guess not being used so much as it was a room for disabled but still not up to standard, we kept the room as we did not want to move again and figured it would probably look the same everywhere. The reception staff was very annoyed by us wanting to change the room. The pizzeria from the hotel is also not very good. Poor menu for an Italian place and definitely not worth the prices. Breakfast was also nothing like the usual I am used to from your hotels. At check out I asked to pay with a different credit card than given at reservation and was told that it is not possible because it was already charged, which it was not. I get immediate notifications when my card is charged so it definitely was not. I could pay the extras with another card though. He gave us a bill for the extras only. I asked for a bill of the room charge which was when he realized that the room has not been charged yet. So I wanted to pay with the card that I paid the extras with and was again told it was not possible, instead of just swiping the card I had in my hand he actually tipped the card number that was given at reservation manually. The best part he did not even wanted to see that credit card, did not check it at check in or at time of charge at check out. It could have been just anyone's card. I was really outraged but he did not care. We asked for a taxi, which we waited for an hour. After 30min waiting we asked if he had actually called the taxi and asked to please call again. He said he already did there is nothing else he could do. I used to book your hotels alot but do to increasing lack of service I became less and less so I went from platinum to silver and now you assured me once again why.

Unpleasant

We really loved the hotel ,fantastic setting only drawback was breakfast which was very disappointing

The only problems were getting there from the ferry port in the evening and getting to the railway station in the morning. There appear to be few taxis in Civitavecchia. A taxi to the hotel from the port was 50 euros!!! I suggest that the hotel offers to collect guests, by arrangement. The hotel was great.

Very friendly welcome and helpful during my stay. Would have been nice to have coffee machine /hot drink making facility in the room

only one night to short.

Overall excellent stay. Property was built in 1967 and it could use a bit of a renovation.