Mercure Civitavecchia Sunbay Park Hotel

Mercure Civitavecchia Sunbay Park Hotel 4 stars

Customer review rating (ALL Rating) 3.3/5 55 reviews

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Description

Hotel location

Mercure Civitavecchia Sunbay Park Hotel

Via Aurelia Sud Km 68 750
00053 CIVITAVECCHIA
Italy

  • By plane

    LEONARDO DA VINCI At 61km / 38 miles - Shuttle paying

  • By train

    CIVITAVECCHIA At 3km / 1 miles

GPS:42.069216, 11.811102

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Le Terrazze

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 200 

attendees

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.3/5  55 reviews

TripAdvisor Rating  3.5/5  405 reviews

Does not fulfil the requirements of a four star hotel

TripAdvisor rating 2.0/5

simonhukin1 TripAdvisor review

Missing a number of key features of a four star hotel including regular sheet changes, a bit phone in the bedroom, appropriate charging ports. Wi-Fi regularly dropped out, property needs major investment to be brought back to life after significant wear and aging. Breakfast was very low quality with limited spread. Fridge in room did not function and there was no minibar. Loud music on Thursday and Friday night until after midnight and on Saturday morning. Very beautiful location and could be an excellent hotel with sizeable investment in renovation and food service. I also recommend implementing a free train station shuttle service considering the sizeable walk and limited cab and Uber facilities. Also provide guests with plastic glasses and bottled water in rooms, and allow them to take wine glasses to their rooms on request. Staff were pleasant and efficient.

Very old, needs updating

Customer review rating 2.0/5

Noreen J. Friends - Confirmed reviews ALL

Stayed here one night. I had an early flight and early check in was not available. The front desk staff was not helpful at all. I asked where could I get something to eat and they pointed up the road. Not much in the area so I sat outside in the heat. Was never told the layout to go out to the rear where there is a pool and seating area. Would gave been nice to know. The room as well as the hotel needs renovation. My shower was broken and water leaked put to the front door. When I had a woman knock on the door I had to ask who she was because she was in all black. It was the housekeeper who seemed annoyed. I told her about the shower and she stated with a shrug "oh yes like that was normal. Will not return.

Nice location but rundown place

Customer review rating 2.5/5

Angelica Couples - Confirmed reviews ALL

Very nice welcome but this hotel really needs a urgent make over!!!

Good on paper… but reality… not so much

TripAdvisor rating 3.0/5

Tris1986 TripAdvisor review

Hotel was/is in need of refurbishment, as looking very tired and in need of modernisation. Bed was very old and in need of replacement. Staff were friendly and helpful. Views from hotel were amazing. Meal and break were particularly poor quality and lacking in variety compared to competitors.

Normal

Customer review rating 4.5/5

Antonio Business - Confirmed reviews ALL

Breakfast should be better

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