Grand Mercure Recife Boa Viagem

The room and bathroom are dirty and noise. The TV wasn´t working. The Window don´t close. Describe the service you experienced Tell us how you liked the room Talk about the location & amenities Say what you liked best & least

Personnel at front desk are excellent, accommodating all needs. Room had a few problems: Toilet seat had outer ring 1" smaller than the inner ring of toilet; Glass door of shower broken. This led to another problem. I checked in around 2 pm, and went straight for a nap. Around 4 pm four people entered the room with their key and when realized the room was occupied turned around and shut the door. Next, knocked and when I opened I saw them carrying this huge piece of tempered glass for the shower. They asked whether they could enter to install it. This is just not appropriate. That's not why someone pays for a room, to be disturbed and asked whether workers could do a maintenance. Of course, I responded "no, there are people sleeping in the room" and they left for good. Except these specific issues, the room was great, breakfast excellent, all clean and comfy.

Very good location, with a lot of facilites around. Rooms are cleaned every day, there are 3 elevators, pool for Kids, good wi-fi internet, and has a great room service. The breakfast has many varieties of food. The crew was attempt for my requests.

We only stayed for one night after flying from Rio, but we enjoyed our brief stay. It is only a short taxi ride from the airport. Our check in at 1am was smooth and the two young men at reception were very friendly and helpful. The room was comfortable and had a great view of the beach. Breakfast was good and plentiful.

An average Grand Mercure, however, we found other hotel brands in Brazil were also not as good as the same brand hotels in other countries we have visited in the Americas, Europe and Asia Pacific. Parking in the hotel carpark was limited, however, the staff were helpful to move cars and find us a spot. There was no safety latch / chain on the room door, as was the case with the Grand Mercure in Rio. Holiday Inn, Novotel and Mercure in other cities we stayed had safety latches. Buffet breakfast was reasonable.

Good installations , the breakfast is the best ( fantastic i will never forget the tapioca ). I was in vacation with my wife and my little baby and everything was very good , although this hotel is better for people in business travel

Very good and well located But with a terrible problem because the doors are knocking all the nigh and i and my nephew could't seep !!! I think it's not so difficult neither complicated to repair that awful situation !!! ... During the weekend it's impossible to sleep there !! ... so , i needed to buy the hears plug !! PLEASE TAKE CARE ABOUT IT !! Thank You .

The check-in experience was very disappointing. We arrived in the early afternoon and waited a very long time and when we were finally served, we were rushed through and provided no explanation about the hotel amenities or breakfast. We were told our room key couldn't be issued and then were taken to our room, where a hotel staff member opened the door (but couldn't leave us with a key). We had to return to the front desk several hours later to get a key. But that took a lot of explaining to the (different) front desk person.The room was dated and in need of some fresh paint and decor. The hotel is certainly not at 4-star level. I would say it's close to most 3-star hotels I've stayed in South America. Ibis hotels in this area were better.The hotel does have an excellent location.The breakfast was also very good.

I was very disappointed with the hotel. It is very old. We stayed in a luxury room, but the extra room was not useful because of the architecture. Also, the check-in process took so long. We had also requested a crib, but it was not ready when we arrived. I had to call 3 times to get the crib. On the good side, the breakfast is very good.

Need to remodel the rooms and hotel. Service is great, very friendly people, Good breakfast and good lunch buffett.I would stay again. Food is good at the restaurant and part of the room service menu is ok.

The only thing good going for this Hotels is the location, bad service is predominantly obvious, the ugliest rooms, that’s have not been updated for the las 25 year, A/C never work, had to get a flor fan, on top of this, no amenities at all, no coffee machine no kettlewoter.

I got a room with a view. I think the ones ending with 01 and 02 are the ones facing the beach. The hotel feels grand and old . It has clean and spacious rooms , a nice spread of breakfast. The staff are efficient and courteous. All in all a very satisfied customer We had a 4 day stay In Recife and the city is beautiful and the beaches are amazing. I would definitely come back to this wonderful city one day