GRAND MERCURE RECIFE BOA VIAGEM 5 stars

Customer review rating (ALL Rating) 4.3/5 2,705 reviews

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GRAND MERCURE RECIFE BOA VIAGEM
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+ 20 Services

Hotel extras

  • Hotel in Boa Viagem with pool and gym

  • Indoor and outdoor parking

  • Children aged 7 and under stay free of charge

  • Hotel on the city's main avenue, which runs along the whole waterfront

  • 10 minutes by car to Recife Airport - Guararapes

Hotel location

GRAND MERCURE RECIFE BOA VIAGEM

Avenida Boa Viagem
4070
51021100 recife
brazil

Tel: +558132018200

Fax: (+55)8132018200

Check-in from 14h00

Check out up to 12h00

  • By plane

    GILBERTO FREYRE At 4km / 2.49 miles

GPS:-8.125283, -34.897152

Congress centre

  • RECIFE CONVENTION 15.0 km / 9.32 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MANGABEIRAS Non contractual photo

The Mangabeiras restaurant has a stylish and minimalist décor and specializes in a blend of contemporary international cuisine and regional gastronomy.

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 600 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
GRAND MERCURE RECIFE BOA VIAGEM

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,705 reviews

TripAdvisor Rating 4.0/5

2,130 reviews

Well located

Customer review rating 3.0/5

Robinson Families - 29/11/2021 Confirmed reviews ALL

First, the staff or the hotel are great. Very professional with excellent explanation and provide all the information. Second, the room is very old and needs a reform. The room that I stayed in Mercure was the worts in all my stays in Mercure.

Dear Alinne C., Thank you for taking the time to tell us about your experience at the GRAND MERCURE RECIFE BOA VIAGEM. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are having the hotel renovated and soon it will be 100% brand new. We hope you can stay with us again one day and check the new structure. Sincerely, Andrea Suriani General Manager

Good stay

Customer review rating 3.5/5

Anonymous Business - 22/11/2021 Confirmed reviews ALL

Good service, although the bathroom had bad smell (sewage) and I needed to keep its door closed.

Dear Miriam, Thank you for taking the time to tell us about your experience at the GRAND MERCURE RECIFE BOA VIAGEM. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Suriani Gerente geral

Good hotel but I did not receive my receipt

Customer review rating 2.5/5

Ronaldo O. Business - 19/11/2021 Confirmed reviews ALL

The hotel is good but when I requested my receipt, they saidy don´t print because they send by email. Without this receipt I don´t receive my reimbursement, so is very important to me.

Customer review rating 5.0/5

Felix P. Couples - 09/11/2021 Confirmed reviews ALL

Very nice staff very helpful and friendly

Dear Felix P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Is it possible for you to evaluate us at Trip Advisor as well would be very important for us: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d305959-Grand_Mercure_Recife_Boa_Viagem-Recife_State_of_Pernambuco.html Sincerely Andrea Suriani General Manager

Could be better.

Customer review rating 1.5/5

Marcelo Business - 03/11/2021 Confirmed reviews ALL

Not good. Clogged toilet even after maintenance request.

Dear Marcelo C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Once again, please accept our applogies. Sincerely, Andrea Suriani General Manager
Customer review rating 1.5/5

Nuno Business - 29/10/2021 Confirmed reviews ALL

Not a good experience. Mercure hotels are at another level...this is not a Mercure hotel, My room was old...and worst...i cannot accepts the lack of hygiene :( Some rooms should not be available to the public...this is not all about money, it shoud not be......

Hotel needsface lift...but good service!

Customer review rating 1.5/5

Silvio N. Business - 25/10/2021 Confirmed reviews ALL

My room was in bad conditions. I even upgraded myself but even though it didn't get better. Brakfast was a caos, no place to sit and I was by myself. I think the hotel needs a facelift. Can't complain of the service, everyone very nice

Dear Silvio N., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. The hotel is going through renovation and by the end of next year most of the rooms will be ready as well as the pool, restaurant and lobby. I am glad you enjoyed the service and it will be only better when the hotel is brand new. Thank you once again and please, do not hesitate to contact me if you need any further information. Sincerely, Andrea Suriani General Manager

Well located

Customer review rating 4.5/5

Nubia B. Families - 17/10/2021 Confirmed reviews ALL

Very pleasant

Dear Nubia B., cheers! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Is it possible for you to evaluate us at Trip Advisor as well would be very important for us: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d305959-Grand_Mercure_Recife_Boa_Viagem-Recife_State_of_Pernambuco.html Sincerely Andrea Suriani General Manager

Well located, great breakfast

Customer review rating 4.5/5

Anonymous Families - 08/10/2021 Confirmed reviews ALL

Loved the breakfast and the options on the restaurant as well, they were all in a fair price abs very tasteful. Also it’s a great location.

Dear Natalia B., how are you? Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Is it possible for you to evaluate us at Trip Advisor as well would be very important for us: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d305959-Grand_Mercure_Recife_Boa_Viagem-Recife_State_of_Pernambuco.html Sincerely Andrea Suriani General Manager

Good stay

Customer review rating 4.0/5

Lorena Couples - 01/10/2021 Confirmed reviews ALL

Good

Dear Lorena, how are you? Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We are glad the receptionist assist you with your room and that in the end everything worked out. Is it possible for you to evaluate us at Trip Advisor as well would be very important for us: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d305959-Grand_Mercure_Recife_Boa_Viagem-Recife_State_of_Pernambuco.html Sincerely Andrea Suriani General Manager

Well located, Old Old Old room

Customer review rating 2.5/5

Alexandre Business - 30/09/2021 Confirmed reviews ALL

Well located Nice pool area Very nice and efficient employees VERY VERY VERY OLD ROOM (I would never stayed in this old room again). I did the reservation QUITE SURE that my room was a renovated one. Upon check in I found out t was not and to change room rate was more than double. I accept but I think i was somehow misled. Again, I would never stayed in this old room (at any price).

Dear Alexandre A., Thank you for taking the time to tell us about your experience at the Grand Mercure Recife Boa Viagem. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have reviewed your reservation and it was made through our partner, and the information about the room was correct. I understand you were not happy and I inform you that our hotel is going under a complete renovation and soon enough the hotel will new. We are glad you enjoyed the service, the staff and the pool, and we do hope to see you again so we can do everything to make you happy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Suriani General Manager

good in general

Customer review rating 4.0/5

Anonymous Business - 27/09/2021 Confirmed reviews ALL

good in general, but some services and infrastructure needs to be improved

Dear Hilton M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Is it possible for you to evaluate us at Trip Advisor as well would be very important for us: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d305959-Grand_Mercure_Recife_Boa_Viagem-Recife_State_of_Pernambuco.html Sincerely Andrea Suriani General Manager

Great hotel with a view and Brazilian soul

TripAdvisor rating 5.0/5

RafaGuerraMessias Business - 25/09/2021 TripAdvisor review

The hotel is under refurbishment, but most of the rooms are already renewed with a very nice set up and decoration. The amenities are all Loccitane Au Bresil. The only thing is that the elevators take too long and the quality of the food in the breakfast could be better.

Dear Rafa Guerra, how are you doing? We appreciate your review and we are very happy you enjoyed your stay and our new amenities. The hotel is under renovation and the elevators will be refurbished as well. Thank you also for pointing out the breakfast, we will definitely work to improve it. We hope we have the pleasure to have you with us again. Best regards,

Good location but rooms are pretty old

Customer review rating 3.0/5

Luis S. Business - 20/09/2021 Confirmed reviews ALL

I have already stayed in this hotel other years. The hotel is under renovation but I was unlucky to stay in two old rooms. first one at 7th floor (719) ... room had cigar smell and very old bathroom. second one at 5th floor (519).. some issues on the lighting system and on the plaster ceiling.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Grand Mercure Recife Boa Viagem. We are very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Suriani General Manager

Execellent staffs and localization, but very old installations.

TripAdvisor rating 3.0/5

paulof42234 27/08/2021 TripAdvisor review

I stayed 3 days with my family. The staffs are cordials and the localization is perfect. They have a nice basic breakfast. The installations are too old or maybe it is due my high expectations when talking about a Gran Mercure international standard.

Dear Paulo, Thank you very much for staying with us and also for writing your opinion. It is very important for us. We are going through one 100% renovation and in 2022 our hotel will be brand new, I am sure we will meet your expectations. Please always count on our team for anything you and your familiy may need. Best regards,

Recife

TripAdvisor rating 3.0/5

CHAUTEAUHAUTEROCHE Couples - 02/12/2019 TripAdvisor review

Nice location in Recife with view on the beach. Helpful staff at the reception. Bikes to barrow if you're an Accor member. Rooms are large but run down and not sound proof. Furniture is quite minimalist. Breakfast is good.

Dear Guest, Firstly, we would like to thank you for the time taken to write to us with your comments, as any information provided by our customers is greatly appreciated as we strive to continually improve! We are glad to hear that our front team was appreciated. We look forward to welcoming you back for your next stay!

Close to the beach, but run down

TripAdvisor rating 2.0/5

CH_fromAustria Business - 23/10/2019 TripAdvisor review

The great benefit of this hotel is the location close to the (long but slim city-beach, just across the street) and the nice view of the front side apartments to the sea (Only these rooms seem having a nice view!). The breakfast is diverse and ok, except the very low-quality café. I had two apartments (one after the other, because the first one was spoiled by water/dirt after a damage of one of the water/drainage tubes). Both rooms were not well cleaned, hairs on the floor, dirt in the corners, etc. Both rooms had issues of bad or poor maintenance. Both rooms had an unpleasant and uncomfortable light system, with no major light in the bedroom and no main switch for all lights. The rooms are equipped with the most necessary and are far from representing a cozy atmosphere. The "entrance room" to the sleeping room in the apartment is dark, unfriendly and actually does not invite for being used. In total my worst Accor/Mercure hotel experience.

Dear Guest, Firstly, we would like to thank you for the time taken to write to us with your comments, as any information provided by our customers is greatly appreciated as we strive to continually improve. We apologize for not having achieved your satisfaction. The entire Hotel is undergoing an overall renovation because of the Rebranding. Soon it'll be all renovated. We are convinced of being able to reach your expectations on your next visit to Grand Mercure Recife Boa Viagem. Kind Regards,

Pack a lot of patience...

TripAdvisor rating 3.0/5

Petra F Business - 16/10/2019 TripAdvisor review

... and make sure you accept only one of their newest rooms: after booking a superior room for 6 nights directly through the Accor web page, I arrived and was allocated a room which surely must have been from the 1970s/80s. When I asked for a different room, I was very kindly given a room that was from the beginning of this millenium, but sitting right on top of their central generator. The last change then got me to a very nice, brand new room and it felt like I was in a different hotel. Thank you, Rafael at reception! He was also the man to finally solve the air conditioning issue (it worked after a technical guy spent 15 minutes on it, but was still noisy) in the room, after I had previously asked room service and reception for help, without any results. Apart from patience, you also need to speak Portuguese or be very lucky to find one Spanish or maybe even an English speaker at reception. However, if you call room service, you get to talk to a lovely lady with fluent English... The points given below mirror this very mixed expereince, not the last room I stayed in. Breakfast has a lot of choices and of course the location of the hotel is super!

Dear Guest, Firstly, we would like to thank you for the time taken to write to us with your comments, as any information provided by our customers is greatly appreciated as we strive to continually improve We apologize that the AC was a disturbance for you. The entire Hotel is undergoing an overall renovation because of the Rebranding. Soon it'll be all renovated. Kind Regards,

.

TripAdvisor rating 2.0/5

christianvillela Business - 05/10/2019 TripAdvisor review

The room and bathroom are dirty and noise. The TV wasn´t working. The Window don´t close. Describe the service you experienced Tell us how you liked the room Talk about the location & amenities Say what you liked best & least

Dear Guest. Thank you for choosing Grand Mercure Recife Boa Viagem ! We appreciate your time and your feedback! Best Regards,

Good Option in Boa Viagem

TripAdvisor rating 4.0/5

roneyrod Family - 20/08/2019 TripAdvisor review

Personnel at front desk are excellent, accommodating all needs. Room had a few problems: Toilet seat had outer ring 1" smaller than the inner ring of toilet; Glass door of shower broken. This led to another problem. I checked in around 2 pm, and went straight for a nap. Around 4 pm four people entered the room with their key and when realized the room was occupied turned around and shut the door. Next, knocked and when I opened I saw them carrying this huge piece of tempered glass for the shower. They asked whether they could enter to install it. This is just not appropriate. That's not why someone pays for a room, to be disturbed and asked whether workers could do a maintenance. Of course, I responded "no, there are people sleeping in the room" and they left for good. Except these specific issues, the room was great, breakfast excellent, all clean and comfy.

Dear Roneyrod, Thank you for choosing Grand Mercure Recife Boa Viagem ! We appreciate your time and your feedback. We're glad to hear that you enjoyed our room, breakfast and facilities. We apologize for the problems with our maintenance crew, they didn't update their room list and thought the room was empty, we got very disappointed too and we keep working for this situation does not happen again here. The entire Hotel is undergoing an overall renovation because of the Rebranding. Soon it'll be all renovated. We're waiting you back next time you return to recife to offer you such an amazing experience at the new Grand Mercure Recife Boa Viagem. Best Regards,

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