Customer review rating (ALL Rating) 4.7/5 103 reviews
Grand Mercure Xiamen Downtown
128 Jiahe Rd, Siming District
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Access: 2.1 km / 1.3 mi 10 min drive
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The Triumph Restaurant located on level 15. It serves breakfast and dinner buffets featuring international and local cuisine as well as a la carte options with magnificent city views. Private dining room available for up to 6 persons.
Our Chinese restaurant specialises in authentic local cuisine. The 3 luxury private rooms and grand hall can host up to 90 guests.
Our professional team is available to provide comprehensive service including event planning, equipment hiring, venue setup, catering and onsite support.
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All 151 spacious rooms and suites feature floor-to-ceiling windows, modular furniture, and flat screen televisions, plus en suite bathrooms with designer bathtubs and separate showers.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 5.0/5
Kb L. Business - Confirmed reviews ALL
I arrived in xiamen and had to serve a 7+3 quarantine, which was effectively a 10-days quarantine. Due to confusing policies and lack of transparency in the quarantine, I was naturally concerned. Upon confirming of the end of my quarantine, I immediately checked with your hotel how and if I could book and stay with you. As the authorities could not promise that my health code would be green, I was anxious if I could actually go stay in a hotel then. Ms Lu( 户） attended to my phone call and after assuring me that I would be well taken care at your hotel, she made room arrangements which I felt so privileged as a accor platinum member. She was like an angel attending to my call for help from hell. That's was how it felt. Subsequently, she gave good advice that I do my pcr test at a nearby test station before my flight to Shanghai. While I went away to do my test, she helped with my luggage. She was simply fantastic. I must also thank your staff at the restaurant serving the breakfast. They were so eager to attend to our needs. Thank you. Your team did so well to uphold the brand of grand mercure and accor brands. You have every reason to be so proud of them.
Dear KIAT BOON L., We very much appreciate your comments regarding your stay at the Grand Mercure Xiamen Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 柯尊敬 Zoe Ke 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown
Customer review rating 5.0/5
Ms Z. Business - Confirmed reviews ALL
I was having lots of troubles as the suddent changes of COVID-19 rules in China. The staffs of ur hotel were very helpful epically the lady who added me on WeChat (forgotten to ask for her name WeChat ID: Hoiyue-DM) She helped to solve all my problems and coordinates with local district officer. Shout-out to the lady with glasses thanks a lot, because of u I had a wonderful experience in Xiamen.
Very nice and warm services hotel
TripAdvisor rating 5.0/5
ekpfong Families - TripAdvisor review
I was upgraded to a very nice hotel room and through out my stay, all the hotel staff are very friendly and helpful. They would try all means to meet all my needs if possible. Overall, it is a nice and warm stay for me and its location is very convenient to take buses and train around the island.
The worst hotel I have been in Asia
TripAdvisor rating 1.0/5
marzianice Business - TripAdvisor review
The reviews about this hotel were quite good so I decided to book a suite here. Besides the fact that they could not find my reservation (full prepaid) and I waste 1 hour of time just for this, the rooms at the end (I saw 3) were all Stinking of cigarettes and dirty carpet. Breakfast is a shame: I found big insects in the coffee area ... and the food options were just disgusting: only one coffee machine that served burned coffee, toast machine broken, a couple of Chinese bread with horrible flavour that I could not eat. The worst experience In my last 10 years in China.Don’t come here.
TripAdvisor rating 4.0/5
henryl437 Couples - TripAdvisor review
FOM Zoeke arranged a good and pleasant stay in this well-managed property. He surprised us with an ultra special, super warm welcome together with his GM Tommy and HRM Holiday 小姐。An excellent set up, where utmost care and attention is showered on guests. Well-recommended to all looking for a mid-range Accor property in Downtown Xiamen.
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price