Mercure Sao Paulo Grand Plaza Paulista Hotel 4 stars

Customer review rating 4.3/5 161 reviews

Mercure Sao Paulo Grand Plaza Paulista Hotel
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 1 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Mercure Sao Paulo Grand Plaza Paulista Hotel

Rua Leoncio De Carvalho
201
04003010
são paulo
brazil

Tel: +551126276700

Fax: (+55)11/26276701

Check-in from 14h00

Check out up to 12h00

  • By plane

    GUARULHOS INTL At 34km / 21.13 miles

  • By train

    ESTACAO LUZ At 6km / 4 miles

GPS :-23.5719299, -46.6468037

Your meetings and events

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Screen

  • Audio and video equipment

  • Airconditioned meeting room

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Standard Apartment with 1 Queen-Size Bed

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Satellite/cable colour TV
  • Business Desk
  • Iron

Standard Apartment with twin beds

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Satellite/cable colour TV
  • Business Desk
  • Iron

Superior Apartment with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 40 m² / 431 sq ft
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Satellite/cable colour TV
  • Business Desk
  • Iron

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron
Rooms

Our restaurants and bars

GRAND PLAZA SAO PAULO JARDINS

Type of cuisine: International

The restaurant is located on the mezzanine with a sophisticated and inviting atmosphere. It offers an à la carte menu specializing in international cuisine, as well as a buffet service according to the customer's request.

Lunch

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GRAND PLAZA SAO PAULO JARDINS

Non contractual photo

Located on the mezzanine with a sophisticated and inviting atmosphere, offering a pleasant space for small meetings and dining

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Sao Paulo Grand Plaza Paulista Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

161 reviews

tripadvisor

TripAdvisor Rating 4.0/5

907 reviews

Always A Good stay

Customer review rating 4.3/5

Luci Business - 25/12/2019 Confirmed reviews ALL

Very clean room, very nice room compared to other hotels nearby. Breakfast is delicious and the staff are amazing

Dear Ms. Luci, We very much appreciate your comments regarding your stay at the Mercure São Paulo Grand Plaza Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernanda Gomes de Oliveira General Manager
Customer review rating 4.3/5

Maria Families - 08/11/2019 Confirmed reviews ALL

Was a short experience (2 nights). I didn't use much the dependencies of the hotel, but I was expecting to have a swimming pool as I included this item when filtering the hotels on Hotels.com website. At the end I had to pre-book the small pool / jacuzzi, which was not practical.

Dear Ms. Maria, Thank you so much for staying and still sharing your opinion with us. Sorry for not meeting your expectation. I'll check the site you commented on. Thank youso much! Fernanda Gomes General Manager Mercure SP Grand Plaza Paulista

All needs were supported.

Customer review rating 4.3/5

Anonymous Business - 20/08/2019 Confirmed reviews ALL

Practical. only one night this time. Location and services were good.

Prezado Sr. Vitor, Agradeço por contribuir respondendo sobre suas percepções sobre nosso hotel, foi um grande prazer recebê-lo aqui no Mercure São Paulo Grand Plaza Paulista. É através da avaliação respondida pela senhora, que posso analisar pontos a serem melhorados, e assim evoluir e conquistar a admiração de nossos hóspedes. Se o senhor for usuário do site TripAdvisor, registre lá sua experiência positiva sobre o nosso hotel. Serei realmente muito grata. Para facilitar suas futuras reservas na rede Mercure, utilize o canal www.mercure.com.br e conheça as ofertas especiais com as melhores tarifas de nosso hotel. Espero recebê-la brevemente aqui no Mercure. Cordialmente, Fernanda Gomes Gerente Geral Mercure SP Grand Plaza Paulista

Best located hotel to get around Sao Paulo for Business Meetings

Customer review rating 4.3/5

Wellington Business - 29/07/2019 Confirmed reviews ALL

I'm a frequent traveler in Sao Paulo for business and location matters at most. The Mercure Grand Plaza Paulista is very well located to get around Sao Paulo and stay in a calm location at night time. Not to mention that the facility itself is great and the staff is the most courteous from all Accor hotels I've stayed.

Dear Mr. Wellington, Thank you so much for commenting on our hotel. We are glad that you were pleased with your stay. Our team will be very happy with your words too. I hope you return soon. Sincerely. Fernanda Gomes General Manager Mercure SP Grand Plaza Paulista

Average

Customer review rating 4.3/5

Anonymous Business - 25/07/2019 Confirmed reviews ALL

Services at the reception were slow and lack of communication. When I got there they could not find the payment was done by my company and luckily I had the email to prove and on the check out they tried to double charge me for the lunch at the restaurant that I’ve paid but I had the receipt to show. Also the service at the restaurant was really bad, I’ve waited 40 minutes for an undercooked pizza which they forgot to put tomato sauce

Dear Mrs. Nicole Our customer comments are very important and we will take care of every detail mentioned. Your reservation was paid through a company card, yet we always ask for the guest card to guarantee the extras. By the way, I am sorry for the room service, actually on this date we identified a large volume of service impacting the end result. I hope you return and can leave with a better impression. Sincerely. Fernanda Gomes General Manager Mercure SP Grand Plaza Paulista

great place to stay

Customer review rating 4.3/5

Alen Business - 25/07/2019 Confirmed reviews ALL

Clean, quiet and professional approach.

Dear Mr. Alen, Many thanks for your comments about the hotel. We are glad that you were pleased with your stay. I hope you return soon. Sincerely. Fernanda Gomes General Manager Mercure SP Grand Plaza Paulista

Excellent staying!

Customer review rating 4.3/5

Marta G. Business - 22/06/2019 Confirmed reviews ALL

Ideal location, very well trained and polite staff, food very well presented and tasty, clean and pleasant accommodation.

Dear MARTA DE AZEVEDO G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Grand Plaza Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I do not recommend

TripAdvisor rating 4.0/5

Pioneer31637415555 Business - 01/03/2019 TripAdvisor review

The hotel is imposing at the entrance but in the rooms we have the following problems: - water leaking into the toilet all the time; difficulty in using the shower; internet available only for one guest, even in a double room; -Internet that does not work; -Bathroom with impression of not being clean (hair strands on the floor and in the tub);

Dear Guest, Thank you for your comments. We can comment on water leakage in the bathroom, because in this room the shower is inside the bathtub and the water can spread from the showerhead falling out of the tub. The access to the Internet may suffer some oscillation depending on the equipment but we always have a team ready to provide the necessary support and always keep the access in operation. I'm sorry for this impression. I hope you can return and give us a chance to surprise your expectations. Sinceraly. Fernanda Gomes General Manager Mercure SP Grand Plaza Paulista

Very nice Hotel close to Paulista Avenue !

TripAdvisor rating 4.0/5

MarceloP1140 Family - 23/01/2019 TripAdvisor review

In a very calm street , between buildings and trees , Mercure Sao Paulo Grand Plaza Paulista is very close to Paulista Avenue- main street in sao Paulo , SESC (where you can go up to the terrace to see the view of the city) and Metro Brigadeiro. I really recommend you. Clean and good Staff . Big rooms.

Dear Marcelo, We were delighted with your positive and happy comments in knowing that you were satisfied with our services. It was a great pleasure to serve you. We like to let you know that we're in a process of renovation the rooms, soon we'll have new rooms for all our guests. I hope he returns very soon. Sincerely. Fernanda Gomes de Oliveira General Manager Mercure Grand Plaza SP Jardins Accor

Very large suite close to Paulista

TripAdvisor rating 4.0/5

natachaetsara Family - 07/06/2018 TripAdvisor review

We benefited from a great price thanks to the Sao Paulo pride. The suite was huge but the furnitures were old and there was no decoration. It felt empty. No kettle in the room. The breakfast was great! The service was good, we had extra blanket and a small heater as we were cold. People at the reception were really nice. Location was great!

Dear Ms. Natacha, Thank you for evaluating and sharing your experience at our hotel. Your feedback is very important to us. It is a great pleasure to know that you enjoyed your stay here. I look forward to welcoming you again. Sincerely, First Name General manager Grand Plaza SP Gardens - Managed by AccorHotels
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