Mercure Istanbul Umraniye

Mercure Istanbul Umraniye

Customer review rating (ALL Rating) 3.9/5 236 reviews

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ALLSAFE approved hotel

Hotel location

Mercure Istanbul Umraniye

Alemdag Cad Site Yolu Sokak, No 20 Umraniye
34768 ISTANBUL
Turkey

GPS:41.028724, 29.116724

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MUNDO RESTAURANT

Mundo Restaurant serves a selection of meals from Turkish and world cuisine and opens for breakfast, lunch and dinner.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 120 

attendees

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  236 reviews

TripAdvisor Rating  4.0/5  196 reviews

Good sauna

Customer review rating 4.0/5

Sk Business - Confirmed reviews ALL

Employees need to improve their English language. Lack of breakfast varieties. Extra charge for fresh juice and expresso machine are not acceptable

Dear FONG S., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Awful

TripAdvisor rating 1.0/5

Seasondtraveller Business - TripAdvisor review

This is an expensive and very poorly run hotel, located by a highway crossing. The breakfast was awful, with disgusting coffee (in Turkey of all places!) and a very mediocre selection of food. The room was spacious but no tissues are provided for instance - how stingy. On the whole, a major disappointment.

Dear Guest, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.5/5

Rolf Business - Confirmed reviews ALL

really! a non-alcoholic restaurant???

Dear Rolf W., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Jiaxing Y. Solo - Confirmed reviews ALL

Very warm hotel with good restaurant

Dear Jia Xing Y., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not so pleasant

Customer review rating 2.5/5

Dargham Business - Confirmed reviews ALL

Receptionist was not professional

Dear Youssef Said D., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 127 reviews 6.3/10 Location
  • 262 reviews 6.5/10 Room
  • 373 reviews 8.1/10 Service
  • 11 reviews 6/10 WiFi
  • 198 reviews 7.3/10 Cleanliness
  • 95 reviews 5.9/10 Breakfast
  • 15 reviews 1.3/10 Pool
  • 6 reviews 0.6/10 Bar

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