Mercure Istanbul Umraniye 4 stars

Customer review rating (ALL Rating) 4.1/5 421 reviews

ALLSAFE approved hotel

Information message

Mercure Istanbul Umraniye
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+ 17 Services

Hotel location

Mercure Istanbul Umraniye

Alemdag Cad Site Yolu Sokak
No 20 Umraniye
34768 istanbul
turkey

Fax: (+90)216/6312020

Check-in from 14h00

Check out up to 12h00

  • By plane

    SABIHA GOKCEN AIRPO At 33km / 20.51 miles

GPS:41.028724, 29.116724

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MUNDO RESTAURANT

Mundo Restaurant serves a selection of meals from Turkish and world cuisine and opens for breakfast, lunch and dinner.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 250 

attendees

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Our accommodation(s)

Our guest reviews for
Mercure Istanbul Umraniye

100% genuine reviews from our guests

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ALL Rating 4.1/5

421 reviews

TripAdvisor Rating 4.0/5

179 reviews

In summary: quite ok

Customer review rating 3.5/5

Anonymous Solo - 23/12/2021 Confirmed reviews ALL

Pro: - Friendly staff - Good parking facilities Con: - Dirty carpet in my room - I had forgotten to ask for an invoice upon departure. I have now already asked two times by e-mail: No answer.

Dear Klaus H., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay in a convenient location

Customer review rating 4.0/5

Raf Couples - 30/11/2021 Confirmed reviews ALL

In general that was a good one night stay before going to the airport the next day. Positives: + nice and spacious room + nice view from the 6th floor + comfortable bed + quick wi-fi + spa with a swimming pool, hammam, sauna, relaxing area, etc. + 10-15 minutes walk to the Metro station (for some it might be too far, for me it was ok) Negatives: - language capabilities at the reception (lady during check-in did not understand what I meant by late check-out possibility). Gentleman later had better language skills. - no instruction on how to connect to wi-fi (I had to go down to the reception twice to get connected) - I got only one card to the room (which generated an issue when I wanted to come to the room from the SPA area). I understand I could ask it during check-in, however, I was not aware at that moment it will be needed to initiate the elevator. All in all, it was a pleasant stay and if by any chance I will be in the neighborhood I will take this hotel into account when taking decision where to stay.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Good

Customer review rating 5.0/5

Sk Families - 22/11/2021 Confirmed reviews ALL

It is nice place, you need to update your pictures about the suit rooms, other than that all were good

Dear Serdar K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel

Customer review rating 4.0/5

Karim Couples - 06/11/2021 Confirmed reviews ALL

I enjoyed the spa and fitness center

Dear Karim B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Never again

Customer review rating 1.0/5

Tarik Solo - 06/11/2021 Confirmed reviews ALL

My experience with this hotel is bad. Air conditioner was not working. One thing was stolen in my room. Service staff refused to bring me breakfast in my room, but I saw that other guests were ordering normally. Last day, by check-out they tried to deceive me. They told me to pay a breakfast on some certain date,which was wrong, because I did not have any breakfast at all.

Dear Tarik M., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointed

Customer review rating 3.5/5

A. M. Couples - 04/11/2021 Confirmed reviews ALL

I have stayed in accore hotels before,but i was very disappointed with this hotel

Dear M. A., Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Did not expect it

TripAdvisor rating 3.0/5

afaf y 01/11/2021 TripAdvisor review

I have stayed in accor hotels and mercure hotel in particuler in turkey and other country ,but i was very disapointed with this hotel.A hitel as such should have a better standard than this. The towels were torn and old.

Customer review rating 0.5/5

Khaqan K. M. Couples - 20/09/2021 Confirmed reviews ALL

Terrible, we where kicked out.

Dear Khaqan Khan M., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Everything amazing but..

Customer review rating 3.5/5

Salah M. Couples - 17/08/2021 Confirmed reviews ALL

Thank you for guesting me in your hotel it was really very good experience, the rooms are clean the stuff so much helpful, the hotel looks very tidy, but I was disappointed, because I booked your hotel to enjoy using the swimming pool, but it wasn't working, the reception used to tell me avery day that it will work tomorrow, then after 10-11 days from my stay the told that it will not work. I could move to your hotel which in the another side of the city if I knew that the swimming pool isn't working. Except that every thing is great, I must be grateful for your effort. Thank you

comfortable stay

Customer review rating 4.5/5

Steven W. Business - 08/08/2021 Confirmed reviews ALL

very helpful staff in all departments, especially the reception guys..

Dear steven w., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect stay

Customer review rating 5.0/5

Ahmad F. Friends - 07/08/2021 Confirmed reviews ALL

Good stay , comfortable bed, perfect design for the room , amazing view, best staff

Dear ahmad k., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Onur Ö. Business - 08/07/2021 Confirmed reviews ALL

Just like my previous experiences, I enjoyed it.

Dear Onur O., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Near metro

Customer review rating 5.0/5

Viktoriia Couples - 23/06/2021 Confirmed reviews ALL

Wonderfull

Dear Viktoriia B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good and comfortable stay

Customer review rating 5.0/5

Seyede Solo - 08/06/2021 Confirmed reviews ALL

Kind and helpful staff , comfortable , clean

Dear Seyed M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Emanuel Solo - 16/05/2021 Confirmed reviews ALL

The room was clean, very comfortable and the staff was amazing. They went over and beyond to help make my stay enjoyable. Will recommend to my friends.

Dear Emanoil B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Отель очень понравился, за исключением одного

Customer review rating 4.5/5

Fedor Z. Couples - 13/04/2021 Confirmed reviews ALL

The hotel itself is super, the service is excellent! We were greeted at the reception of Efe Dodo and checked in. The rooms are clean, bright, and the view is excellent, despite the fact that this is a business area. Special thanks to the chef Ayhan and his assistant John, thanks to the waiters Mezut and Chinguz - they are great, as I called them good man))) In the room, linen is changed every other day, shampoos, slippers, soap, razor, towels are great, there is even a spa. But here's the nuisance - my e-book disappeared from the room (((. Found the loss when we moved to another hotel, took out the suitcases, but it was not there, we had 2 of them, and now one ((. Everything valuable was put in the safe, and the book was always in the toilet, we have 2 carry-on luggage, went through 3 times, there is no it (((. We arrived the next day, as we moved to another area, worried that someone would move in and take away all of the 7,500 rubles, but no one checked in, the number was sealed, but there was no book ..... My advice to you - everything is in the safe - everything !

Dear Fedor Z., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not well

Customer review rating 0.5/5

Firdovsi A. Business - 23/02/2021 Confirmed reviews ALL

It was my first time in your Hotel. I promise myself not stay there again and not recommend anyone. Rooms are small. Breakfast is very poor. There is not any comment about drinks forbidded in hotel while I made reservation. Spa is used for people who is not stay at hotel but people who stayed in hotel is not permitted. Rules about the Covid-19 was not obeyed.

i love the hotel area and the hotel

TripAdvisor rating 5.0/5

Kunani Family - 28/04/2019 TripAdvisor review

it was a clean hotel and friendly the respect from the staff i'm Mercure hotel fans and i recommended this hotel for every one and for the family their is metro station near of the hotel and Sabiha airport

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Under expected level

TripAdvisor rating 2.0/5

olivierferrandon Business - 24/09/2018 TripAdvisor review

Reception doesn't speak really English: very complicated to book airport transfer, try to sell taxi friends more than hotel car).Long queue for check in even with Platinum status.No Welcome Drink voucher for Platinum member.Big stains on the carpet in the room.Room not properly cleaned (paper under desk, pencil on chair..)Poor breakfast

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Very nice.

TripAdvisor rating 5.0/5

T2350RLinfo Family - 06/09/2018 TripAdvisor review

All people are friendly and service are great. Breakfast are nice with variety. Late comer for breakfast get served. Room service are nice. Food very good cooked and nice. Only problem food serving people can't speak English and understand much but they try hard to give services.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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