Hibatullah Hotel Makkah Managed By Accorhotels 3 stars

We paid for the breakfast but we never had it and we have not been reimbursed. The staff is incompetent and not friendly. The hotel is 10 minutes walk from Masjid Al-Harram but you have 2 slopes before reaching. The shuttle bus is not convenient because it is operated with no reliable schedule and not on Friday. The hotel is fairly clean and the room spacious.

Easy to arrive to in taxi from Airport, but taxis refuse to take u to Harram that a few mins drive away. Has they have to travel a long distance along the road b4 they can do a u turn to and they believe the small journey is not worth their time. So u r advised to catch a taxi from directly opposite side of the dual carriageway. That is virtually impossible and dangerous. There need to be a point for pedestrian crossing. Cars are travelling approx 50 mph down a hill. Then same experience when u travel back to hotel from haram. All taxis refused service to such short distance. Walking takes 15 min max. But that is not the issue. There is no proper footpath to walk along has u walk up the hill toward the hotel and u have to walk along the opposite side dual carriageway to the hotel. Now once u walk 15 mins along the dual carriageway and reach the opposite side of the hotel. U have now to risk ur life trying to cross high speeding cars on dual carriageway ( 4 lanes) to get to the front entrance to the hotel. There is no pedestrian crossing of any sort along this road. Took me nearly 30 mins going back and forth trying to cross the busy dual carriageway way. With 3 children. Was a very unpleasant and scary experience for us all trying to get to and from the hotel. So I decided to change the hotel. Hotel kitchen is no operational yet. So no food service available. This they did not highlight at time of booking. The children where shocked and terrified with the experience. And asked to stay at a different location that is safer to walk to and from. So they can at least eat out if No food service is available at this Hotel. I didnt continue my stay here. And stayed a further 4 nights at Accor zam zam pullman Harram at clock tower. That was Amazing

I was nice

Worth for what we paid, close Haram, walkable distance reach by less than 10min. Easily taxis available 24/7.

Stay was pleasant. Abdurehman from reception was fabulous. You need to have housekeeping come in on the second day without fail. The shower area is very very small. It's ridiculous to even describe how bad it is. Would help if you could look into offering breakfast with stay.