Hotel Chadstone Melbourne - MGallery by Sofitel

Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Customer review rating (ALL Rating) 4.3/5 1,639 reviews

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Hotel extras

  • Local, seasonally sourced cuisine

  • Extensive wellness facilities at Holism Retreat day spa

  • Anytime In Room Dining

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

ALLSAFE approved hotel

Hotel location

Hotel Chadstone Melbourne - MGallery by Sofitel

1341 Dandenong Road
3148 CHADSTONE
Australia

GPS:-37.888445, 145.082125

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PASTORE

From small plates to full tasting experiences, Pastore presents Italian cuisine with Australian references, with a focus on woodfire-fuelled cooking and handmade pasta. Pastore warmly welcomes you for all occasions.

Your meetings and events

Hotel Chadstone is the perfect venue for large events, meetings and conferences. With the flexibility of its venue and 432sqm floor space, it can host up to 400 guests. Hosting 10 to 400 guests, these modern meeting rooms can be arranged in a variety of layout configurations. Event space options include our 8 elegant function rooms. Modern audio visual equipment and WIFI access are available on request. Delegates can also enjoy access to the hotel's facilities such as its pool and fitness centre.

Room descriptions and layouts

13 

meeting rooms

From 1 to 360 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,639 reviews

TripAdvisor Rating  4.0/5  128 reviews

Customer review rating 4.5/5

Ckwee Couples - Confirmed reviews ALL

We were happy during the stay everything were good

Well located but very unorganised

Customer review rating 1.5/5

Frustrated T. Couples - Confirmed reviews ALL

Problems checking in for a 2 night stay. Our luggage was left on the trolley in plain view for everyone to see and take if they wanted, had laptop etc there, my husband ended up going down stairs and collecting himself as it was taking ages to be delivered, no-one even looked twice at him taking a trolley full of luggage. Card de-activated 2nd day when l went to drop off shopping, had to carry it all back downstairs, ask why this happened and was told I was booked in for Friday and Sunday night, l told the reception this is totally incorrect. Said no, we were booked in for the Friday and Saturday night (not sure why they would think such a thing) Went to breakfast the next morning, the staff member said this wasn't included in our package, l said it was and the staff member said l needed to check with reception and that they wanted to see a copy of the voucher, went to reception and they couldn't find the voucher - it had been stapled but then removed for some reason. The next few people were also told their breakfast wasn't included when it was. Thought silver members are meant to get bottle of wine on arrival - didn't happen. Let them know it was my birthday and my sister-in-laws and there was nothing in my room but something in other room. There was a promotion on that week to get a Tote Bag and bottle of wine which Manager agreed on but only the Tote Bag was delivered to the room. Went for dinner at Pastori on the Saturday night as we were told it was excellent food there, my husband and brother-in-law had the spaghetti marinara and they couldn't even finish it as it was not very nice at all, very small variety on the menu. Had the reception area ring up our room about 8.30pm saying we were not entitled to the promotion, told her the manager agreed she would approve this for us, told her l am not here to stay on the phone and argue about this and she kept on saying to me no, no, no, l told her to check with the manager and that l was not here to argue and l hung up, she rang me back a few minutes later saying yes the manager agreed on the Tote Bag offer, we only got Bag not the wine. Took at least 45 min to check out as there was only 2 females on the counter - very polite and had smiles on their faces but very understaffed. Had valet parking, waited for ages on the Sunday morning, again understaffed so it took ages. We ended up asking for our car keys as we could see the car but it just hadn't been bought to the front of the hotel. I think the cleaning staff are understaffed, the reception people very understaffed and also the valet very understaffed. There was a lot of people querying their accounts when they checked out

Good stay but rude staff member

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

My only criticism is when we arrived Friday afternoon around 1pm, I parked at the front to go inside and get the valet. My wife stayed in the car. I don’t know the guys name but he was short, fat and was wearing glasses. Firstly he came up to my car and directed my wife to move the car in a rude and unprofessional tone by stating “move your car now, you can’t park here”. No hi my name is blah and can you please move your car. As I was standing inline to get the valet and check in, he came up to me, looked at my clothes as i wearing tracksuit and runners and said “hey you can’t park there, move your car now”. I told him I was going to check in and get the valet. I then moved my car in a bit and then checked in with the valet. This was our first overnight trip away in 4 years and our anniversary, it really left us in a bad mood on how we were spoken to, wrecked our day and put a name for your hotel. The way he spoke to us and in that inappropriate and unprofessional tone was unacceptable, furthermore being judged on by what clothes I wear to a hotel is my choice and I don’t need to be looked down or eyed off because I wasn’t dressed up. Don’t think we will be back, really turned us off coming back and being treated like peasants.

Impressed

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Hotel was located close to our family's residence so was very convenient for us to get picked up and taken to their house during the day. Apparently we were upgraded to a better room. Room was a reasonable size and clean. Bathroom large. Staff at reception very helpful. So close to shopping centre and very handy that shuttle bus to city had just resumed service.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

My partner and I have stayed here probably close to a dozen times since you have opened always happy with the hotel it self and it’s amenities. We weren’t happy with the 3pm check in time not sure when this new check in time started? We always arrive early and ask to check in early and to receive a phone call / text message letting us know when the room was ready unfortunately we were told to come back closer to 3pm.. this has never been a problem before for us. Room service menu needs additional items hardly any choice I understand the hotel is at chadstone but a steak on the menu would have been nice! I do like the QR code system however 2 thumbs up on the two door men both were super helpful and nice

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Other web-users rate our hotel

  • 500 reviews 8.7/10 Location
  • 991 reviews 7.9/10 Room
  • 952 reviews 6.6/10 Service
  • 337 reviews 5.3/10 Food
  • 327 reviews 9.4/10 Vibe
  • 290 reviews 6.4/10 Cleanliness
  • 263 reviews 6/10 Breakfast
  • 223 reviews 6.7/10 Pool

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