Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Customer review rating 4.4/5 752 reviews

ALLSAFE approved hotel

Hotel Chadstone Melbourne - MGallery by Sofitel
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+ 24 Services

Hotel extras

  • Local, seasonally sourced cuisine by award winning chefs

  • Extensive wellness facilities at Holism Retreat day spa

  • Anytime In Room Dining

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre (nearby)
  • Well-being
  • Babysitting on requestPaying
  • Bike rack facilities
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Hotel Chadstone Melbourne - MGallery by Sofitel

1341 Dandenong Road
3148 chadstone
australia

Tel: +61391083333

Fax: (+61)3/91083334

Check-in from 14h00

Check out up to 11h00

  • Shuttle Bus :  Federation Square

  • By plane

    TULLAMARINE MEL At 43km / 27 miles

  • By car

    WARRIGAL ROAD At 1.2km / 0.75 miles

  • By train

    HUGHESDALE At 1.5km / 0.93 miles

GPS :-37.888445, 145.082125

Congress centre

  • MCEC 16.5 km / 10.25 mi
Congress centre

Your meetings and events

Hotel Chadstones is the perfect venue for large events, meetings and conferences. With the flexibility of its venue and 432sqm floor space, it can host up to 640 guests.Hosting 10 to 400 guests, these modern meeting rooms can be arranged in a variety of layout configurations. Event space options include our 10 elegant function rooms.Modern audio visual equipment and WIFI access are available on request. Delegates can also enjoy access to the hotel's facilities such as its pool and fitness centre.

Room descriptions and layouts

13 

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Soundproof

  • Screen

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Podium

  • Day light

  • WIFI access

  • High speed transmission line

  • Airconditioned meeting room

  • Syndicate rooms

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.

Classic Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Classic Room with 2 Queen Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Room with 2 Queen Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King Size Bed, Open Bathroom

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)
Rooms

Our restaurants and bars

ALTUS ROOFTOP

Type of cuisine: Gourmet

Well positioned on the top floor, take in the city skyline views in our casual dining space. Enjoy a selection of light dining options using local, in-season produce and Australian wines to match.

Pastore Restaurant

Type of cuisine: Italian

Pastore - offers small plates to full tasting experiences, the menu by Scott Pickett and Head Chef Mirco Speri presents Italian cuisine with Australian references, with a focus on woodfire-fulled cooking and handmade pasta. Pastore warmly welcomes you.

ALTUS BAR

Non contractual photo

An indulgent rooftop escape boasting an enviable collection of cocktails and wine. An intimate and enthralling atmosphere, the perfect spot to commence an evening or wind down.

ALTUS BAR AND LOUNGE

Non contractual photo

With elegance and sophistication Altus Bar and Lounge invites guests in to unwind, rewind and connect. Offering a bespoke list of beverages with the backdrop of the Melbourne skyline, it is the perfect environment to unwind solo or connect with a friend.

Our guest reviews for
Hotel Chadstone Melbourne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

752 reviews

tripadvisor

TripAdvisor Rating 4.0/5

89 reviews

Not 5 stars

Customer review rating 1.0/5

Melanie M. Families - 11/04/2021 Confirmed reviews ALL

First impressions matter: Stayed on level 1 (Room 106), when you stepped out of the lift the whole floor had a smokey smell which spilled into the room which worsened at night (especially if you turn the ac off) this would most likely be due to the vicinity of Meat&Wine Co. This not acceptable given the hotel is new, the hotel ventillation is terrible. Cleanliness: The tiles outside level 1 lift had thick dust and didn't look like it had been vacuumed in a while. The bedside tables were dusty, the commonly touched surfaces were a brass finish and showed fingerprint marks (bathroom doors, wardrobe doors and fridge) leaves the room feeling dirty especially with young children it was hard not to wipe down which is frustrating as you go away to get away from cleaning! The bins in the guest parking was overflowing, not a good look when you arrive. We used the swimming pool after dinner about 7pm and found a facemask on the floor near the spa, the cabana style seating was untidy. There should be regular clean/tidying up of the pool area, it did not provide a pleasant feeling and we did not return to enjoy the facilities during the remainder of our stay. Lack of room comforts: The fridge did not get cold and the safe was faulty (would not open had error msg) Bathrobes were provided but no slippers, something you would expect at 5 star hotel. Housekeeping service: Arranged housekeeping service at 11am, as we would be out all day and when returned to the room by 5pm the room was still not made. By the time, housekeeping arrived nearly 6pm the bathroom was the only service we requested done as we did not want to have to leave our room after a busy day out. We discovered after housekeeping left that she did not restock toiletries quite disappointing. Improvements: The hand sanitiser stations located at the reception entrance and by the lifts were both empty which is unacceptable given COVID-19 conditions the only one that was filled was in the restaurant where we ate breakfast. The guest parking ticket process was quite frustrating, you have to go to reception before you exit just to get your parking ticket validated what a waste of time especially if it's during a busy period at reception. Breakfast was included at Pastore, I have never stayed at a hotel with such limited food choices. The quality of the food would be a 2 star, the only worthy item to order was at the egg station where you can have your eggs made to your liking. Much better breakfast choices inside Chadstone Shopping Centre, then wasting your money at Pastore. Lastly, customer service... there wasn't any: no warm welcome from reception staff at check in and at check out was not asked "how our stay was" or if we enjoyed our stay. One staff who appeared to just walk around the reception area seemed unhelpful made no effort to acknowlege guests or smile, tries to look as if his too important. Overall, I expected a 5 star hotel and customer service and left very disappointed. Would I recommend or stay at Hotel Chadstone again, highly unlikely. There are much better 5 star hotel chains in Melbourne City and this hotel is no where near at the same level.

Customer review rating 1.5/5

Anonymous Families - 11/04/2021 Confirmed reviews ALL

I have stayed previously and couldn’t fault my previous experience but this stay I was extremely disappointed there was no valet parking, nothing in the mini bar and the breakfast was extremely understaffed and was definitely not as nice as previous. We usually stay at Crown Towers and there is valet parking and mini bar fully stocked even during covid they still offered valet parking and full mini bar so you can not say to me it’s because of covid. I had interconnecting rooms the doors were not opened when we got up to our room we had to call for them to open the doors up. Very disappointed this time around.

Well located

Customer review rating 5.0/5

Jessica M. Couples - 11/04/2021 Confirmed reviews ALL

It's beautiful- very clean. Very classy building

I had a nice stay!

Customer review rating 4.5/5

Irish Families - 10/04/2021 Confirmed reviews ALL

Staffs were nice & welcoming! Especially Remi who’s very helpful & kind

Disappointing considering such a new hotel

Customer review rating 2.0/5

Georgia C. Families - 09/04/2021 Confirmed reviews ALL

Had heard rave reviews about this hotel and given Chadstone adjacent, I booked here instead of my usual go to at The Chen, which was a more convenient location, but wanted to try something new. Firstly I booked direct though hotel’s website, which I don’t normally do, but I wanted to see facilities, and given there didn’t appear to many rooms available I booked. Next day thought I would check Hotels Combined and there was over 20 more rooms at a minimum $20 cheaper. I immediately rang hotel to ask if they could price match, of which they advised that availability was in fact wrong and she would contact booking.com immediately to get rectified. I advised it wasn’t snt just one or two rooms, or just on Booking.com, but it’s was more than 20 rooms across every booking site. Trivago, Wotif etc I was abruptly thanked for bringing it to their attention and advised no rooms available. Ok fair enough admin error on booking sites. (I wonder what would have happened if I’d tried to book) Arriving, everything was lovely, front desk courteous. Long wait, understaffed. Room so much smaller than expected, and I had purposely upgraded to what I thought would be slightly larger. Would hate to see the basic rooms. Beautiful furnishings. Disappointing tea and coffee facilities and yet no milk or anyway to get some. Bar fridge also empty (due to COVID) but could order, very limited items. In room dining menu, again incredibly limited and only until 9pm! Assuming this is all due to staffing issues but still, for someone who lives for in room dining and the hours I need it. I was left starving, after getting in late. Overall disappointing, highlights were top floor pool, breakfast was ok, and shopping centres adjacent.

check-in experience could be better

Customer review rating 3.0/5

Tye Families - 08/04/2021 Confirmed reviews ALL

The room was, as expected, nicely appointed. However, the check-in experience leaves a lot to be desired. We checked in early but as the room was not ready, we went shopping at Chadstone. We returned to the hotel just before 2 pm, as we had still not heard from the hotel. There was a queue of about 5 people, with only 1 person at reception. The second person at reception only turned up at 2.15 pm. I was subsequently told that our room was still not ready and it was only 2.30 pm that we were given our keycard. We understanding that staff numbers may be curtailed because of Covid-19, but one would have expected the front desk to be fully staffed around 2 pm as that was the busy check-in time. Thank goodness the check-out experience was significantly much better.

Customer review rating 4.5/5

Daniela Families - 08/04/2021 Confirmed reviews ALL

It was great and very enjoyable. Only thing that we were a little disappointed with was the pool and spa as as they were rather cold

Great Hotel

Customer review rating 4.5/5

Julian P. Couples - 07/04/2021 Confirmed reviews ALL

The facilities, Room , pool and staff were great Only thing is the spa wasn’t hot and the Rooftop bar didnt take my Accor Card

Nice stay

Customer review rating 3.5/5

John Couples - 07/04/2021 Confirmed reviews ALL

Pleasant visit with Motel located next to busy shopping centre which suited our purposes.

Fun stay

Customer review rating 4.5/5

Adrienne Families - 07/04/2021 Confirmed reviews ALL

A new experience for the family to stay at the Hotel Chadstone which was fun especially as there was a pool for the kids.

Good but also frustrating stay

Customer review rating 3.0/5

Robert R. Families - 06/04/2021 Confirmed reviews ALL

Hi, thanks for the opportunity to review. I'd like to start by saying that the staff we lovely, very helpful and a credit to your organisation. Thanks to them for making my stay enjoyable. There were just a few things that were frustrating during the stay. These things, as follows, were not up to the standard of what I would expect from 5 star accomodation and would probably lead me to not recommend others to stay at your hotel, nor would I be likely to be a repeat guest. First and most frustrating, why were only 2 lifts operating when there are 4 lifts installed? Over a three night stay with pregnant wife, I was up and down in the lifts very regularly. 2 of the 4 lifts never opened for the duration of my stay. They were not operating. This led to extreme wait times every time I tried to get down from my floor, and often long wait times to get up to my floor. This was exacerbated at check-out or breakfast time, where I once waited 15 minutes (!!!) to get in a lift down to the lobby. Coupled with the '4 people per lift' COVID rule (which was not policed and often ignored by guests who'd been exposed to extra-long wait times), only having 2 lifts operating was actually just stupid. Unfortunately I can't think of a more eloquent way to describe it. Second, the hotel seemed to be understaffed. When trying to ring down for reception or room service, the phone often rang out. And I don't mean once or twice, I mean multiple times every day during my stay. This has never happened to me before, and gave the clear impression that I was not able to get service to my room. The inability of a guest to receive service is not befitting of a 5 star hotel. Third, for a hotel in 2021, the lack of vegan options was disappointing. There should be a vegan menu available on request. Making vegan food is simple - all the ingredients are already in the kitchen. If a bartender with limited formal training can make almost any cocktail requested by a customer, then a qualified chef with a coolroom full of ingredients can make a vegan a variety of meals. A simple vegan menu needs to be constructed, communicated to staff, and made available to guests. One salad and a vegan cheeseburger is not enough. Finally, the carpets in our room needed a really good vacuum. The shade of teal unfortunately shows up ALL the dust that collects in the corners of the room and by the edges of the furniture. Once again, this is not befitting of a 5 star hotel and left me feeling like the rooms were unloved. Ultimately, any time in a hotel always has it's enjoyable moments, and for me this was the time I spent with my family in your establishment. I therefore enjoyed myself, but based upon the above factors, I conclude that I have had much better experiences in other hotels and would not rush back to stay at Hotel Chadstone. Regards, Robert

Nice boutique hotel

Customer review rating 4.0/5

Amy H. Couples - 05/04/2021 Confirmed reviews ALL

Stayed 2 nights with luxury escape package. Very new and nice hotel in Chadstone.

Hotel and facilities is amazing but service is lacking

Customer review rating 3.5/5

Christine M. Couples - 05/04/2021 Confirmed reviews ALL

Breakfast on Saturday morning was a nightmare. It took for ever and everything was cold. When it was pointed out to the manager no effort was made to rectify the situation. This was a concern because of food safety. Basic cleanliness was but the foyers were not great . There was a half glass of bubbles sitting on a table in the foyer of our floor the whole time we were there. My husband is a silver member of Accor and was disappointed. We are well aware that staffing is an issue but a flagship hotel we expected better. There were a couple of other issues we would be happy to discuss. Having said that we would be willing to come back again

Met all our expectations

TripAdvisor rating 5.0/5

ghurst10 05/04/2021 TripAdvisor review

Chosen for a mid week escape & an escape it was. Upgraded to 9th floor Superior King with sweeping views looking SW across suburban Melbourne, the city & the Bay. Very luxurious & service left nothing to be desired. Parking is secure & very convenient. The 24 level bar is amazing & dining in the restaurant was great with spectacular food.

Good location

Customer review rating 4.5/5

Edwina D. Couples - 04/04/2021 Confirmed reviews ALL

Efficient staff and clean hotel. Excellent service in the dining room, particularly in the morning.

Outstanding

Customer review rating 5.0/5

Anonymous Families - 03/04/2021 Confirmed reviews ALL

Such fabulous customer service

Great location

Customer review rating 4.5/5

Kate C. Solo - 03/04/2021 Confirmed reviews ALL

Check in was quick, room was clean, room service dinner was nice. I really liked the print out advising me of the current status of amenities at the hotel, that was very helpful

Convienient Staycation

Customer review rating 5.0/5

Natasha Families - 02/04/2021 Confirmed reviews ALL

Enjoyed our stay at the new Chaddy hotel by Mgallery Sofitel. It was a good spot to relax, see a movie, have dinner and let the kids enjoy some pool time. Good size room and everything was comfortable including the 2 Queen beds. Would suggest more towel hooks and if booked for 4 ppl extra bath robes for pool side.

A good stay

Customer review rating 4.0/5

Judith Couples - 01/04/2021 Confirmed reviews ALL

We stayed two nights which we did enjoy. Room was nice with a very comfy bed. Unfortunately channel 7 did not work on our tv and we were wanting to watch programs on that station. It took several reminders and into the next day for it to be fixed, which was disappointing. Also, the restaurant was not open on the days we were there. We had looked forward to enjoying a meal and meeting friends there.

Really Disappointed

TripAdvisor rating 2.0/5

Jessicajane1982 31/03/2021 TripAdvisor review

Sadly I was really disappointed with my trip. I had planned a much needed girls night with my bestfriend as we have small children. We were really looking forward to it. Firstly it took 25 mins to book in as there was only one person on counter and a massive line. This was 3pm on a Saturday. There was some staff member fluffing around in a suit moving an empty luggage cart around the foyer trying to look busy. My friend asked him if he could assist on counter but he said no and something about changing over of managements shift. We got the room and were really excited to have a few glasses of bubbles. My friends champagne was warm so we needed ice. My friend went out into the hall way and bumped into a housekeeper who said she would organise it. 25 minutes later and no ice my friend calls reception for the ice and also someone to help set up GoogleCrome as the tvs don't have any pay TV stations. Reception said the ice would be right up but they she didn't know how the GoogleCrome worked and couldn't help. Another 20 mins later no ice so I call reception and order it again and also ask about the GoogleCrome. I must have gotten someone else as they said the ice will be right up and they are sending someone up to sort the GoogleCrome. After another 15 mins my friend had to grab something from her car and then go looking for the ice. She leaves and 2 mins later I get a knock at the door. No ice! But I was offered a cup and saucer. She gets back about 15 mins later. She ended up going to the Bar to get some ice there. Couldn't believe it still hadn't been delivered. So if you want good service... do not book here! Also the room was dirty!!!! Not a great sign when you believe all this deep cleaning is happening because of the Corona Virus. We moved a bedside table to put in between our twin beds as we needed something to put our shared cheese platter on. The amount of dust underneath was unbelievable. I was able to scrape it into a massive pile. So id say it have never been vacuumed since the hotel was built. It was all just such as shame as we were so looking forward to our night. I expected it to be much better.

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