Hotel Chadstone Melbourne - MGallery by Sofitel
5 stars
Customer review rating
4.4/5
752 reviews
ALLSAFE approved hotel

Hotel extras
Local, seasonally sourced cuisine by award winning chefs
Extensive wellness facilities at Holism Retreat day spa
Anytime In Room Dining
Fashion, art & design await your discovery
Dive into relaxation at the indoor rooftop pool
Check-in from 14h00
Check out up to 11h00
Paying
Hotel location
Hotel Chadstone Melbourne - MGallery by Sofitel
1341 Dandenong Road
3148 chadstone
australia
Check-in from 14h00
Check out up to 11h00
Your meetings and events
Hotel Chadstones is the perfect venue for large events, meetings and conferences. With the flexibility of its venue and 432sqm floor space, it can host up to 640 guests.Hosting 10 to 400 guests, these modern meeting rooms can be arranged in a variety of layout configurations. Event space options include our 10 elegant function rooms.Modern audio visual equipment and WIFI access are available on request. Delegates can also enjoy access to the hotel's facilities such as its pool and fitness centre.
Room descriptions and layouts
meeting rooms
attendees
Room name |
Surface area |
Height |
Theatre style |
U-shaped Room |
Board-room |
Classroom style |
Banquet |
---|---|---|---|---|---|---|---|
Executive boardroom |
23 m² |
|
21 participants |
10 participants |
12 participants |
12 participants |
10 participants |
Atelier two |
43 m² |
|
37 participants |
18 participants |
18 participants |
15 participants |
50 participants |
Atelier one |
74 m² |
|
96 participants |
24 participants |
24 participants |
45 participants |
90 participants |
Altus east |
80 m² |
4 m |
75 participants |
20 participants |
20 participants |
40 participants |
60 participants |
Altus west |
90 m² |
4 m |
101 participants |
20 participants |
20 participants |
50 participants |
70 participants |
Ballroom a |
113 m² |
4 m |
105 participants |
30 participants |
30 participants |
54 participants |
80 participants |
Ballroom b |
115 m² |
4 m |
105 participants |
30 participants |
30 participants |
54 participants |
80 participants |
Atelier |
117 m² |
|
130 participants |
Configuration is not available for this hotel | Configuration is not available for this hotel |
66 participants |
110 participants |
Altus east + west |
170 m² |
4 m |
200 participants |
Configuration is not available for this hotel |
40 participants |
60 participants |
120 participants |
Ballroom c |
204 m² |
4 m |
180 participants |
Configuration is not available for this hotel | Configuration is not available for this hotel |
102 participants |
160 participants |
Ballroom a + b |
228 m² |
|
255 participants |
Configuration is not available for this hotel | Configuration is not available for this hotel |
141 participants |
200 participants |
Ballroom b + c |
329 m² |
|
300 participants |
Configuration is not available for this hotel | Configuration is not available for this hotel |
174 participants |
240 participants |
The ballroom |
432 m² |
4 m |
400 participants |
Configuration is not available for this hotel | Configuration is not available for this hotel |
288 participants |
360 participants |
-
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Our accommodation(s)
Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.
Our restaurants and bars
Our guest reviews for
Hotel Chadstone Melbourne - MGallery by Sofitel
100% genuine reviews from our guests
Find out moreNot 5 stars
Melanie M. Families - 11/04/2021 Confirmed reviews ALL
First impressions matter: Stayed on level 1 (Room 106), when you stepped out of the lift the whole floor had a smokey smell which spilled into the room which worsened at night (especially if you turn the ac off) this would most likely be due to the vicinity of Meat&Wine Co. This not acceptable given the hotel is new, the hotel ventillation is terrible. Cleanliness: The tiles outside level 1 lift had thick dust and didn't look like it had been vacuumed in a while. The bedside tables were dusty, the commonly touched surfaces were a brass finish and showed fingerprint marks (bathroom doors, wardrobe doors and fridge) leaves the room feeling dirty especially with young children it was hard not to wipe down which is frustrating as you go away to get away from cleaning! The bins in the guest parking was overflowing, not a good look when you arrive. We used the swimming pool after dinner about 7pm and found a facemask on the floor near the spa, the cabana style seating was untidy. There should be regular clean/tidying up of the pool area, it did not provide a pleasant feeling and we did not return to enjoy the facilities during the remainder of our stay. Lack of room comforts: The fridge did not get cold and the safe was faulty (would not open had error msg) Bathrobes were provided but no slippers, something you would expect at 5 star hotel. Housekeeping service: Arranged housekeeping service at 11am, as we would be out all day and when returned to the room by 5pm the room was still not made. By the time, housekeeping arrived nearly 6pm the bathroom was the only service we requested done as we did not want to have to leave our room after a busy day out. We discovered after housekeeping left that she did not restock toiletries quite disappointing. Improvements: The hand sanitiser stations located at the reception entrance and by the lifts were both empty which is unacceptable given COVID-19 conditions the only one that was filled was in the restaurant where we ate breakfast. The guest parking ticket process was quite frustrating, you have to go to reception before you exit just to get your parking ticket validated what a waste of time especially if it's during a busy period at reception. Breakfast was included at Pastore, I have never stayed at a hotel with such limited food choices. The quality of the food would be a 2 star, the only worthy item to order was at the egg station where you can have your eggs made to your liking. Much better breakfast choices inside Chadstone Shopping Centre, then wasting your money at Pastore. Lastly, customer service... there wasn't any: no warm welcome from reception staff at check in and at check out was not asked "how our stay was" or if we enjoyed our stay. One staff who appeared to just walk around the reception area seemed unhelpful made no effort to acknowlege guests or smile, tries to look as if his too important. Overall, I expected a 5 star hotel and customer service and left very disappointed. Would I recommend or stay at Hotel Chadstone again, highly unlikely. There are much better 5 star hotel chains in Melbourne City and this hotel is no where near at the same level.
Anonymous Families - 11/04/2021 Confirmed reviews ALL
I have stayed previously and couldn’t fault my previous experience but this stay I was extremely disappointed there was no valet parking, nothing in the mini bar and the breakfast was extremely understaffed and was definitely not as nice as previous. We usually stay at Crown Towers and there is valet parking and mini bar fully stocked even during covid they still offered valet parking and full mini bar so you can not say to me it’s because of covid. I had interconnecting rooms the doors were not opened when we got up to our room we had to call for them to open the doors up. Very disappointed this time around.
Well located
Jessica M. Couples - 11/04/2021 Confirmed reviews ALL
It's beautiful- very clean. Very classy building
I had a nice stay!
Irish Families - 10/04/2021 Confirmed reviews ALL
Staffs were nice & welcoming! Especially Remi who’s very helpful & kind
Disappointing considering such a new hotel
Georgia C. Families - 09/04/2021 Confirmed reviews ALL
Had heard rave reviews about this hotel and given Chadstone adjacent, I booked here instead of my usual go to at The Chen, which was a more convenient location, but wanted to try something new. Firstly I booked direct though hotel’s website, which I don’t normally do, but I wanted to see facilities, and given there didn’t appear to many rooms available I booked. Next day thought I would check Hotels Combined and there was over 20 more rooms at a minimum $20 cheaper. I immediately rang hotel to ask if they could price match, of which they advised that availability was in fact wrong and she would contact booking.com immediately to get rectified. I advised it wasn’t snt just one or two rooms, or just on Booking.com, but it’s was more than 20 rooms across every booking site. Trivago, Wotif etc I was abruptly thanked for bringing it to their attention and advised no rooms available. Ok fair enough admin error on booking sites. (I wonder what would have happened if I’d tried to book) Arriving, everything was lovely, front desk courteous. Long wait, understaffed. Room so much smaller than expected, and I had purposely upgraded to what I thought would be slightly larger. Would hate to see the basic rooms. Beautiful furnishings. Disappointing tea and coffee facilities and yet no milk or anyway to get some. Bar fridge also empty (due to COVID) but could order, very limited items. In room dining menu, again incredibly limited and only until 9pm! Assuming this is all due to staffing issues but still, for someone who lives for in room dining and the hours I need it. I was left starving, after getting in late. Overall disappointing, highlights were top floor pool, breakfast was ok, and shopping centres adjacent.
Our most recent 20 reviews
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