Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Customer review rating 4.4/5 577 reviews

Hotel Chadstone Melbourne - MGallery by Sofitel
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Hotel extras

  • Local, seasonally sourced cuisine by award winning chefs

  • Extensive wellness facilities at Holism Retreat day spa

  • Anytime In Room Dining

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
  • Bike rack facilities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel Chadstone Melbourne - MGallery by Sofitel

1341 Dandenong Road
3148
chadstone
australia

Tel: +61391083333

Fax: (+61)3/91083334

Check-in from 14h00

Check out up to 11h00

  • Shuttle Bus :  Federation Square

  • By plane

    TULLAMARINE MEL At 43km / 27 miles

  • By car

    WARRIGAL ROAD At 1.2km / 0.75 miles

  • By train

    HUGHESDALE At 1.5km / 0.93 miles

GPS :-37.888445, 145.082125

Congress centre

  • MCEC 16.5 km / 10.25 mi
Congress centre

Your meetings and events

Hotel Chadstones is the perfect venue for large events, meetings and conferences. With the flexibility of its venue and 432sqm floor space, it can host up to 640 guests.Hosting 10 to 400 guests, these modern meeting rooms can be arranged in a variety of layout configurations. Event space options include our 10 elegant function rooms.Modern audio visual equipment and WIFI access are available on request. Delegates can also enjoy access to the hotel's facilities such as its pool and fitness centre.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Soundproof

  • Screen

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Podium

  • Day light

  • WIFI access

  • High speed transmission line

  • Airconditioned meeting room

  • Syndicate rooms

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.

Classic Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 m² / 312 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Classic Room with 2 Queen Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Room with 2 Queen Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 36 m² / 388 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King Size Bed, Open Bathroom

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

ALTUS ROOFTOP

Type of cuisine: Gourmet

Well positioned on the top floor, take in the city skyline views in our casual dining space. Enjoy a selection of light dining options using local, in-season produce and Australian wines to match.

Pastore Restaurant

Type of cuisine: Italian

Pastore - offers small plates to full tasting experiences, the menu by Scott Pickett and Head Chef Mirco Speri presents Italian cuisine with Australian references, with a focus on woodfire-fulled cooking and handmade pasta. Pastore warmly welcomes you.

ALTUS BAR

Non contractual photo

An indulgent rooftop escape boasting an enviable collection of cocktails and wine. An intimate and enthralling atmosphere, the perfect spot to commence an evening or wind down.

ALTUS BAR AND LOUNGE

Non contractual photo

With elegance and sophistication Altus Bar and Lounge invites guests in to unwind, rewind and connect. Offering a bespoke list of beverages with the backdrop of the Melbourne skyline, it is the perfect environment to unwind solo or connect with a friend.

Our guest reviews for
Hotel Chadstone Melbourne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

577 reviews

tripadvisor

TripAdvisor Rating 4.0/5

67 reviews

Customer review rating 4.4/5

Anonymous Families - 28/06/2020 Confirmed reviews ALL

I was disappointed that I was asked to sign terms and conditions form where the print was so small I was unable to read it and I said that at the time but no response was given. If I had read that a credit card surcharge would be charged I would have paid cash to avoid the surcharge. I was sent an express invoice stating an amount would be deducted from my credit card so I checked out with this understanding to only be sent an updated invoice within an hour of leaving with a higher amount that I didn't get to dispute because I had already checked out and by checking out I agreed to this 2nd invoice which was quite deceptive given it was sent retrospectively.

Great location, Staff very professional

Customer review rating 4.4/5

Kim H. Solo - 28/06/2020 Confirmed reviews ALL

Staff were very professional and obliging, great location walk across to chadstone without getting wet

Birthday treat for my mum

Customer review rating 4.4/5

Tina Couples - 25/06/2020 Confirmed reviews ALL

It was lovely. I organised it for my mum and dad. My mum turned 80 and literally lives across the road and saw it being built. Feeling pampered and enjoying the facilities like the pool was very pleasant.

Dear Fotina, Thank you for taking the time to provide detailed and constructive feedback, following on from your recent experience. Guest satisfaction is key to any hotel operation and it is through feedback such as yours that we are able to improve our offering to enhance our guests’ overall experience. Thank you again and we look forward to welcoming you back on your next visit to Hotel Chadstone. Sincerely, Vivek Singh Director of Operations

Comfortable stay

Customer review rating 4.4/5

Sid P. Families - 23/06/2020 Confirmed reviews ALL

Had a good time, the room was well appointed and was spaciously cosy for my family.

Dear Sid, Thank you for taking the time to share your kind review following your recent stay at Hotel Chadstone. We are thrilled to read that you experienced a luxurious stay at Australia’s Fashion Capital newest addition and were able to enjoy the hotel's facilities. Thank you again for your wonderful comments and we look forward to welcoming you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

Stay was ok only

Customer review rating 4.4/5

Wendy G. Friends - 23/06/2020 Confirmed reviews ALL

No problems with room or staff but disappointed in 1. Not many tea bags, extra toiletries ect for 3 ladies Provisions only for 2 people and paid extra $80 for the 3rd person 2. No access to movies. No gym so very expensive for 1 night stay, I do appreciate that covid 19 restrictions apply Nice room though and comfortable

Dear Wendy, Thank you for taking the time to review your stay. It was a pleasure to have you with us. I am happy to hear that you enjoyed our property's location and facilities. However, it is unfortunate to read that we did not meet your expectations in some aspects of your stay. Please except our sincere apologies for the shortfalls you experienced during your time with us. Rest assured your comments have been passed on to the team for review and appropriate action. Once again, thank you for your feedback. I do hope that we will have the opportunity to welcome you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

Wonderful Hotel

Customer review rating 4.4/5

Dean Couples - 22/06/2020 Confirmed reviews ALL

After isolation for so long, it was fantastic to be able to have a weekend away. The hotel was excellent

Dear Dean, Thank you for taking the time to share your kind review following your recent stay at Hotel Chadstone. We are thrilled to read that you experienced a luxurious stay at Australia’s Fashion Capital newest addition and were able to enjoy the hotel's facilities. Thank you again for your wonderful comments and we look forward to welcoming you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

Amazing experience

Customer review rating 4.4/5

Jill C. Families - 22/06/2020 Confirmed reviews ALL

It exceeded all our expectations and more. An upgrade to a suite was exceptional. Everything we needed and all our requests were met with no hesitation. We will be back

Dear Jill, Thank you for taking the time to review your recent stay. It was a pleasure to have you with us. Your review means a lot to us and it will be my pleasure to share it with the team here. I know how hard they work to give a great experience to our guests and it is so wonderful to read that we have exceeded your expectations. Once again, thank you for your review and I hope that you will return to visit us again soon. Sincerely, Vivek Singh Director of Operations Sincerely,

Good stay with room for improvement

Customer review rating 4.4/5

Alisha Couples - 21/06/2020 Confirmed reviews ALL

Given we are still in the grip of Covid-19 I expected differences. Customer service on the whole was excellent however despite their best efforts the heating couldn’t be controlled in the room and the lights flickered when dimmed. Bottled water had to be ordered and even though a free standing bath was in the room a suite wasn’t high grade enough to warrant some kind of bubble bath/oil. Breakfast was vegetarian only and the hot food was pre made only that resembled plane food. The pool was cold including the spa. Room was clean and tidy and the large bathroom towels were a pleasant surprise. No TV channels other than free to air

Dear Alisha, Thank you for taking the time to review your recent stay with us. We are sorry to hear that we did not meet your expectations during your stay. The points you have raised have been shared with the team here at Hotel Chadstone. Once again, our sincerest apologies for your stay experience. We do hope to have the opportunity to welcome you back when you next visit. Sincerely, Vivek Singh Director of Operations

Great location

Customer review rating 4.4/5

Anonymous Solo - 18/06/2020 Confirmed reviews ALL

Comfortable and convenient

Dear Angela, Thank you for taking the time to review your stay. It was a pleasure to have you with us. I am happy to hear that you enjoyed our property's location and facilities. However, it is unfortunate to read that we did not meet your expectations in some aspects of your stay. Please except our sincere apologies for the shortfalls you experienced during your time with us. Rest assured your comments have been passed on to the team for review and appropriate action. Once again, thank you for your feedback. I do hope that we will have the opportunity to welcome you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

Great Stay Post Iso Lockdown

Customer review rating 4.4/5

Ilyana I. Families - 18/06/2020 Confirmed reviews ALL

Located right in Chadstone Shopping Centre. Enjoyable stay at a great new hotel.

Dear Ilyana, Thank you for taking the time to share your kind review following your recent stay at Hotel Chadstone. We are thrilled to read that you experienced a luxurious stay at Australia’s Fashion Capital newest addition and were able to enjoy the hotel's facilities. Thank you again for your wonderful comments and we look forward to welcoming you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

Glam stay

Customer review rating 4.4/5

Sven Couples - 15/06/2020 Confirmed reviews ALL

We stayed at Hotel Chadstone on a weekend getaway, it's a beautiful modern hotel with spacious rooms. Booking and checking in/out was swift, we were welcomed and looked after by friendly staff. The hotel is conveniently located right next to the shopping center, with shops, cinema's and restaurants. Definitely try Pastore restaurant on the hotel ground level if you like Italian food and fresh made pasta's.

Dear Sven, Thank you for taking the time to share your kind review following your recent stay at Hotel Chadstone. We are thrilled to read that you experienced a luxurious stay at Australia’s Fashion Capital newest addition and were able to enjoy the hotel's facilities. Thank you again for your wonderful comments and we look forward to welcoming you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

Excellent service

Customer review rating 4.4/5

Jen Families - 14/06/2020 Confirmed reviews ALL

Comfortable rooms, excellent service

Dear Jennifer, Thank you for taking the time to provide detailed and constructive feedback, following on from your recent experience. Guest satisfaction is key to any hotel operation and it is through feedback such as yours that we are able to improve our offering to enhance our guests’ overall experience. Thank you again and we look forward to welcoming you back on your next visit to Hotel Chadstone. Sincerely, Vivek Singh Director of Operations

Great stay

Customer review rating 4.4/5

Kevin M. Couples - 14/06/2020 Confirmed reviews ALL

Great room, great location overall a great experience

Dear Kevin, Thank you for taking the time to share your kind review following your recent stay at Hotel Chadstone. We are thrilled to read that you experienced a luxurious stay at Australia’s Fashion Capital newest addition and were able to enjoy the hotel's facilities. Thank you again for your wonderful comments and we look forward to welcoming you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

Luxury at its finest.

Customer review rating 4.4/5

Frances Friends - 14/06/2020 Confirmed reviews ALL

Beautiful hotel in perfect location to great restaurants and shopping! Although not all restaurants were open and we didn't get to experience the gym or buffet breakfast we plan to stay again to experience much more!

Dear Frances, Thank you for taking the time to share your kind review following your recent stay at Hotel Chadstone. We are thrilled to read that you experienced a luxurious stay at Australia’s Fashion Capital newest addition and were able to enjoy the hotel's facilities. Thank you again for your wonderful comments and we look forward to welcoming you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations

Not quite as expected

Customer review rating 4.4/5

David Couples - 14/06/2020 Confirmed reviews ALL

Great facility but stay wasn't quite as expected.

Dear David, Thank you for taking the time to review your stay. It was a pleasure to have you with us. I am happy to hear that you enjoyed our property's location and facilities. However, it is unfortunate to read that we did not meet your expectations in some aspects of your stay. Please except our sincere apologies for the shortfalls you experienced during your time with us. Rest assured your comments have been passed on to the team for review and appropriate action. Once again, thank you for your feedback. I do hope that we will have the opportunity to welcome you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations Sincerely,

Great location

Customer review rating 4.4/5

Darren Couples - 13/06/2020 Confirmed reviews ALL

Off to a bad start, given key to a room that hadn't been serviced, still had dirty dishes and bedding in room. Made up for it with a bottle of nice wine. Your web site suggested sound proof rooms however constant hum of aircon was quite annoying. Curtain rod fell off track as track end stopper was missing. Probably wouldn't stay here again.

Dear Darren, Thank you for taking the time to review your stay. It was a pleasure to have you with us. I am happy to hear that you enjoyed our property's location and facilities. However, it is unfortunate to read that we did not meet your expectations in some aspects of your stay. Please except our sincere apologies for the shortfalls you experienced during your time with us. Rest assured your comments have been passed on to the team for review and appropriate action. Once again, thank you for your feedback. I do hope that we will have the opportunity to welcome you back to the hotel in the near future. Sincerely, Vivek Singh Director of Operations Sincerely,

Room for improvement

Customer review rating 4.4/5

Anonymous Families - 10/06/2020 Confirmed reviews ALL

QC needs to be looked at - upon check in, there were damaged coffee pods (i had to request for a change). Then when I tried to work the machine, it wasn't working properly - needed to request for a change in machine. We had late check out so we went swimming in the morning. After our swim, we headed back to the room only to find the key card wasn't working (this was before 11am). All of us were wet and cold. That was a great disappointment as both my kids had to wait in the cold while I went down to the reception to sort out the key cards. Your staffs were friendly and have been helpful throughout but there's still a lot of improvements that needs to be done.

Dear Jennifer, Thank you for taking the time to review your recent stay with us. We are sorry to hear that we did not meet your expectations during your stay. The points you have raised have been shared with the team here at Hotel Chadstone. Once again, our sincerest apologies for your stay experience. We do hope to have the opportunity to welcome you back when you next visit our great city. Sincerely, Vivek Singh Director of Operations

Well located if you are going to shop at Chadstone

Customer review rating 4.4/5

Anastasia Friends - 09/06/2020 Confirmed reviews ALL

Positives: Location is great, shops are literally there. View isn't too bad. Negatives: We couldn't control our room temperature, which was annoying, as at times it was quite cold. The gauge was set to 21 degrees and we called reception cause at one stage it was too cold. They sent someone up but he said it was locked at that setting and the only way to change it was downstairs but the people who could do that were not around. Breakfast was nice although the scrambled eggs were over cooked and the other order was wrong. They sent up the wrong thing (for the hot breakfast). Also, not a big deal, but two pieces of toast would be great as opposed to one. Last but not least, not a big deal, but we both forgot the toothpaste and we were looking for the complimentary toothpaste/toothbrush in the bathroom, to no avail. We called reception and they sent up a few, which was good.

Dear Anastasia, Thank you for taking the time to review your recent stay with us. We are sorry to hear that we did not meet your expectations during your stay. The points you have raised have been shared with the team here at Hotel Chadstone. Once again, our sincerest apologies for your stay experience. We do hope to have the opportunity to welcome you back when you next visit our great city. Sincerely, Vivek Singh Director of Operations

A bit disappointed

Customer review rating 4.4/5

Adrian J. Y. Families - 08/06/2020 Confirmed reviews ALL

Rang reception around 5 times before being picked up ... just need a question to be answered. No breakfast on site I understand that it is due to covid19 .... but still disappointing. in room dining option waa given but limited option. Part of accor plus member was always expecting 50% discount on dining but in this instance was told that only 25% ... so definitely no reviewing the membership any more

Dear Adrian, Thank you for taking the time to review your recent stay with us. We are sorry to hear that we did not meet your expectations during your stay. The points you have raised have been shared with the team here at Hotel Chadstone. Once again, our sincerest apologies for your stay experience. We do hope to have the opportunity to welcome you back when you next visit our great city. Sincerely, Vivek Singh Director of Operations

Beautiful Hotel - Service missed

Customer review rating 4.4/5

Rebecca N. Families - 08/06/2020 Confirmed reviews ALL

Understanding this hotel is operating during coronavirus , however paying full rate I would expect that when I called any services in-room dining, housekeeping, reception... that someone would answer the phone. As a platinum member I received no benefits other than breakfast. Was charged for water which was like asking for gold. And then when it arrived was advised nothing was cold. Probably should have closed the hotel as we felt deserted by the lack of service.

Dear Rebecca, Thank you for taking the time to review you recent stay. It was a pleasure to have you with us. Please accept my sincere apologies for the inconveniences experienced during your time at the hotel. I understand your frustration regarding limited facilities available to our guests. Rest assured that your feedback has been shared with our leadership team. As mentioned minibar charge was accidentally raised and we have since refunded the amount and should appear in your account in 2-3 days time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivek Singh Director of Operations
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