Customer review rating (ALL Rating)
4.7/5
385 reviews
Mercure Sydney Rouse Hill
Cnr of Commercial Road
2155 ROUSE HILL
Australia
GPS:-33.686426, 150.91976
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Railway station
Access: 400 m / 0.25 mi 5 min walk
Railway station
Access: 5.8 km / 3.6 mi 15 min walk / 8 min drive
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Company
Access: 5 km / 3 mi 30 min walk / 9 min drive
Company
Access: 6 km / 3 mi 35 min walk / 10 min drive
Company
Access: 6 km / 3 mi 35 min walk / 11 min drive
Company
Access: 7 km / 4 mi 40 min walk / 11 min drive
Company
Access: 7 km / 4 mi 40 min walk / 11 min drive
Company
Access: 8 km / 4 mi 45 min walk / 12 min drive
Company
Access: 8 km / 4 mi 45 min walk / 11 min drive
Page out of
Convention centre
Access: 14 km / 8 mi 1 hrs walk / 12 min drive
Convention centre
Access: 27 km / 16 mi 1 hrs 39 min walk / 42 min drive
Convention centre
Access: 44 km / 27 mi 1 hrs 39 min walk / 42 min drive
Convention centre
Access: 45 km / 27 mi 1 hrs walk / 50 min drive
Check-in from - Check out up to
Non contractual photo
A modern food and bar precinct offering quality casual dining and entertainment.
Non contractual photo
Located in The Fiddler, The Lounge is an opulent and sophisticated space to relax with friends. With a perfect balance of classic and contemporary finishes throughout including mood lighting, plush furnishings, and an exclusive VIP bar and lounge area.
Non contractual photo
Non contractual photo
Mercure Sydney Rouse Hill guests have access to a state of the art fitness studio
Room descriptions and layouts
meeting room
attendees
|
Room name |
Surface area |
Height |
Theatre style |
U-shaped Room |
Board-room |
Classroom style |
Banquet |
|---|---|---|---|---|---|---|---|
|
0 m² 0 sq ft |
2 m 8 ft |
Configuration is not available for this hotel |
Configuration is not available for this hotel |
Configuration is not available for this hotel |
100 participants |
20 participants |
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ALL Rating
no need to drink and drive
Customer review rating 4.5/5
Steve Friends - Confirmed reviews ALL
Dear Stephen S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team and specially Rezza and Annabel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also share the comments with the Fiddler Team. It's always a pleasure having you stay with us and thank you again for sharing your experience, and we hope to see you staying with us again soon. Sincerely, E-Jay Harris Front Office Manager
Good location
Customer review rating 3.5/5
Paul Couples - Confirmed reviews ALL
Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am glad you found the location convenient to your needs. I do apologise we were not able to service your room on the day of the public holiday. Indeed, as your per your observation, we had limited housekeeping staff as they had requested time off to spend time with their families. In anticipation of this, we had put up signs across all public areas and guest elevators that state housekeeping was limited and on request from the reception desk - however we note there was no request placed with the reception team for the day in question. As always, the reception team is on hand 24 hours to assist where we can, I am sorry we were not given the opportunity to rectify this during your stay. However, I hope the daily servicing was up to your expectations on the other 4 nights of your stay. Thank you again for sharing your experience, we look forward to welcoming you again and hope you have a wonderful year ahead. Sincerely, Rezz A Guest Experience Manager
Great Place To Stay
TripAdvisor rating 5.0/5
davidwillis63 Solo travel - TripAdvisor review
Dear davidwillis63, Thank you for your kind words, as always, for our team and hotel. We are delighted that you have chosen our hotel as your home away from home whenever you visit the area. We do hope to see you soon, and send you best wishes for the new year. With Best Regards, Rezz A Guest Experience Manager
No room service.
TripAdvisor rating 1.0/5
rtjia1 Families - TripAdvisor review
Dear rtjia1, Thank you for your time in reviewing our hotel. While we have only received positive feedback, empathy, and understanding from the majority of our guests that stayed over the holiday season, I am dismayed to read that the limited housekeeping affected your friend's stay so negatively that you had to create a TripAdvisor account and pen a review even though you had not stayed. Due to staff shortages and the fact that the hospitality industry is still in the process of rebuilding their teams after the pandemic, we were unable to service every room in the hotel. This is communicated via signage in all public areas, elevators, and even verbally to our guests checking in. As listed on all signage, we at the reception desk are on hand to assist with any requests. Should anyone from your party brought this to our attention during the 3 night stay, we would have certainly assisted - where we are able to - in providing fresh linen, towels and amenities. Unfortunately, neither you nor your party provided us with the opportunity to do so. While we apologise for not being able to service your room, I would like to publicly appreciate our team's efforts in sacrificing time away from family and loved ones to serve our guests this holiday season. We seek understanding from all our guests for what we are unable to do, however, when given the opportunity to assist - we will always find a solution for our guests. We wish you a wonderful New Year and our best wishes for the coming year. With Kind Regards, Rezz A Guest Experience Manager
Well appointed and great service
Customer review rating 4.5/5
Brad Business - Confirmed reviews ALL
Dear Bradley E., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill, especially in regards to our staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to welcome you back soon, safe travels ahead and have a happy holiday season. With Season's Greetings, Rezz A Guest Experience Manager
In partnership with TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.
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