Hotel - Mercure Sydney Rouse Hill
Mercure Hotel Mercure Hotel

Mercure Sydney Rouse Hill

4.5/5 10 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control (Paying)
    • Manual temperature control
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Outdoor playground for children

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 1 meeting room(s)
See all services

Hotel location

Companies and event centres nearby

Company

B I BRAUN6.04 km / 3.75 mi ISCAR8.01 km / 4.98 mi RESMED7 km / 4.35 mi WYETH7.06 km / 4.39 mi
CAPITAL CORPORATION8.03 km / 4.99 mi MODERN GROUP5.08 km / 3.16 mi WOOLWORTHS6.09 km / 3.78 mi

Congress centre

HILLSONG CHURCH14 km / 8.7 mi ICC45 km / 27.96 mi QUDOS BANK ARENA27 km / 16.78 mi SYD INT CONV CENTRE44.03 km / 27.36 mi

Exhibition and convention centre

HILLSONG CHURCH14 km / 8.7 mi ICC45 km / 27.96 mi QUDOS BANK ARENA27 km / 16.78 mi SYD INT CONV CENTRE44 km / 27 mi

Exhibition centre

HILLSONG CHURCH14 km / 8.7 mi ICC45 km / 27.96 mi QUDOS BANK ARENA27 km / 16.78 mi SYD INT CONV CENTRE44.03 km / 27.36 mi

Your meetings and events

Mercure Sydney Rouse Hill Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GREENWAY 0 m2 2.3 m 230 0 0 100 20
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 78 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 6 family rooms
  • 2 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 216 reviews

Our guest reviews for
Mercure Sydney Rouse Hill

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 10 reviews
David T. Families - 03/12/2019 Confirmed reviews ALL

We loved our suite. It was very comfortable, clean & tidy. We thought reception was extremely helpful being that it was our first visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David T., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana. General Manager

Anonymous Solo - 02/12/2019 Confirmed reviews ALL
« Mercure Rouse Hill »

I had a great stay at Mecure Rouse Hill. Great staff and great location. Room was very clean and modern. Fantastic location and very convenient being a block away from Sydney Metro.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim K., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana. General Manager

Rachel Couples - 02/12/2019 Confirmed reviews ALL
« Great »

Well serviced and room was nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana. General Manager

Anonymous Business - 02/12/2019 Confirmed reviews ALL
« Very nice motel »

Only stayed one night but it was very nice. The room was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard H., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana. General Manager

Steve Business - 02/12/2019 Confirmed reviews ALL

Best new hotel in Sydney's northwest!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen C., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Kourosh M. Business - 02/12/2019 Confirmed reviews ALL
« Good hotel, very noisy at nights »

The room, bed and bathroom was clean but the room was not sound isolated. So I could count all the cats driving by till dawn.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kourosh M., Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sorry to hear about the noise situation. Our engineers are working on a solution to rectify the issue with road noise in the next couple of months. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harris Ratnawardana. General Manager

James Couples - 01/12/2019 Confirmed reviews ALL
« An emergency evacuation spoilt what otherwise was a great stay. »

Comfortable & clean very satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James W., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. We sincerely apologize for the inadvertent emergency evacuation that happened during your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Elle Couples - 28/11/2019 Confirmed reviews ALL
« Lovely Rooms, Great location »

Room is tidy and has everything you need. Daily housekeeping standards are high and we were very impressed everytime we'd come back to the serviced room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elle S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

M.s. Families - 26/11/2019 Confirmed reviews ALL
« Happy Family »

Although the original request for adjoining rooms did not translate to the two individual room bookings in my name, the staff were able to accommodate our family and the kids loved the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. We sincerely apologize for the mix up of the two rooms. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

R Business - 25/11/2019 Confirmed reviews ALL
« Will be back »

My room was quite close to the road and there was some traffic noise - not that it disturbed my sleep.Everything else was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Russell K., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Barbara R. Couples - 25/11/2019 Confirmed reviews ALL
« Will stay again »

I think this hotel is now one of my favourite accor properties. As soon as we walked in we loved it. Staff are wondrrful. We had problems with our air con, and Caitlin did everything she could to address the problem. The next evening we were moved to another fabulous room. The mean fiddler was also brilliant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara R., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Daryl L. Business - 25/11/2019 Confirmed reviews ALL
« Best Stay in a hotel in years »

Very pleasant, quiet, and service was terrific, staff polite and happy to assist. Even when fire alarm went off the staff were very specific and well versed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daryl L., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Sharon Families - 25/11/2019 Confirmed reviews ALL

Lovely new hotel. Wished that the balcony door could be opened for some fresh air.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon D., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. Unfortunately the rear doors are not designed to be opened, as there is no proper balcony railing or opening scoped in the architectural design. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Travelling S. Friends - 25/11/2019 Confirmed reviews ALL
« Too hot and public to swim! »

Pool area disappointing. Not like advertised. Public access to a pub and car park and visibility from restaurant tables and a children's play area not part of Mercure , beside pool gate and overlooking pool, made swimming on a hot day (no shelter or seating around pool) not a welcome activity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veronica A., Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are working on a solution to fence the pool area. Fencing and or covering a pool is governed by the council laws. We are compelled to keep it open/visible to avoid any drowning incidents. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harris Ratnawardana General Manager

Rosie Solo - 25/11/2019 Confirmed reviews ALL
« Rude Reception Staff »

Upon arrival there was no one manning the reception desk. I waited 15 minutes before the receptionist appeared. No hello, no welcome to the hotel, was just plain rude. Being a Platinum Le Club member I did not receive my welcome amenities. Overall a disappointed for a brand new hotel amongst this group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosie B., Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Having said that, I personally took the responsibility of investigating your review, purely because this is the very first negative review below 80 points, we have received since opening the hotel in July. After thorough investigation, I understand that in fact it wasn't you who stayed with us on the night of 18th November, and that it was your daughter. Firstly, I took the time to go through the footage from our CCTV cameras and I must clarify that the wait time of your daughter at the reception was 41 seconds, and not 15 minutes as mentioned. The receptionist was at the back office attending to a colleague who wasn't feeling well and needed medical attention. I apologize if she sounded rude given the circumstances she was facing at that particular time. In terms of the query regarding Platinum member benefits, please note the member or card holder must stay in the hotel, to qualify for benefits and or points. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harris Ratnawardana General Manager

Phil Solo - 20/11/2019 Confirmed reviews ALL
« I really like this place! »

Room is very nicely appointed and The Fiddler next door has a great vibe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil C., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Great H. Families - 19/11/2019 Confirmed reviews ALL
« Great h. »

We had a very good time at the h.. The only issue we had was the AC which didn't work making it very warm and suffocating. We complained but it didnt seem to fix the issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adnan F., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Brendon Solo - 19/11/2019 Confirmed reviews ALL
« Excellent »

Great service, beautiful building in a convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brendan B., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Michael Couples - 19/11/2019 Confirmed reviews ALL
« In the Heart of the West »

We had 2 enjoyable days in the heart of Sydneys west staying at the Mercure Rouse Hill. The Hotel is a bright new building with all the facilities you would expect and excellent staff. No problem was too big. Great location next to a historic pub with a great atmosphere and food. We will be back again soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Z., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

S. F. Friends - 19/11/2019 Confirmed reviews ALL

No problems encountered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart F., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

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