Mercure Sydney Rouse Hill

Customer review rating (ALL Rating) 4.7/5 385 reviews

Hotel extras

  • Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD

  • Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options

  • Ideal location for all your residential conferencing options at the Fiddler Hotel

  • Complete residential entertainment options including conferencing, weddings and parties

ALLSAFE approved hotel

Hotel location

Mercure Sydney Rouse Hill

Cnr of Commercial Road
2155 ROUSE HILL
Australia

GPS:-33.686426, 150.91976

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE FIDDLER

Non contractual photo

A modern food and bar precinct offering quality casual dining and entertainment.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 250 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  385 reviews

TripAdvisor Rating  4.5/5  51 reviews

no need to drink and drive

Customer review rating 4.5/5

Steve Friends - Confirmed reviews ALL

We have stayed a few times now including last years NYE. We had not been since renovations. what a pleasant surprise especially the Glasshouse. big lift. plus the outside breakfast area. Rezz is always polite and welcoming as are reception staff. Annabel in the bar very customer service driven. the only disappointments, I had to send my fillet stake back overcooked from order medium rare beans overcooked. No matter how busy no excuses if a well run kitchen. at about 11.00pm we fancied IRISH and ROMAN coffees. the cafe machine had closed down and washed. Really? how about telling customers to take last orders, the Glasshouse is a restaurant style area. the DJ music was most befitting the area. over all we congratulate you on the improvements made and staff attitudes.

Dear Stephen S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team and specially Rezza and Annabel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also share the comments with the Fiddler Team. It's always a pleasure having you stay with us and thank you again for sharing your experience, and we hope to see you staying with us again soon. Sincerely, E-Jay Harris Front Office Manager

Good location

Customer review rating 3.5/5

Paul Couples - Confirmed reviews ALL

I realise at the moment it’s hard to get staff even more so over the holiday period. However one part about staying in a hotel is enjoying that moment when you come back in the afternoon and all the house keeping is done. Something that didn’t happen this time.

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am glad you found the location convenient to your needs. I do apologise we were not able to service your room on the day of the public holiday. Indeed, as your per your observation, we had limited housekeeping staff as they had requested time off to spend time with their families. In anticipation of this, we had put up signs across all public areas and guest elevators that state housekeeping was limited and on request from the reception desk - however we note there was no request placed with the reception team for the day in question. As always, the reception team is on hand 24 hours to assist where we can, I am sorry we were not given the opportunity to rectify this during your stay. However, I hope the daily servicing was up to your expectations on the other 4 nights of your stay. Thank you again for sharing your experience, we look forward to welcoming you again and hope you have a wonderful year ahead. Sincerely, Rezz A Guest Experience Manager

Great Place To Stay

TripAdvisor rating 5.0/5

davidwillis63 Solo travel - TripAdvisor review

I'm a regular guest at the Mercure Rouse Hill, and always have an enjoyable stay. All the staff from the front reception to the ladies who service the room, always make me welcome. The addition of the restaurant to enjoy breakfast or a meal is a positive addition. The rooms are comfortable and well appointed. I would highly recommend this hotel as a great place to stay.

Dear davidwillis63, Thank you for your kind words, as always, for our team and hotel. We are delighted that you have chosen our hotel as your home away from home whenever you visit the area. We do hope to see you soon, and send you best wishes for the new year. With Best Regards, Rezz A Guest Experience Manager

No room service.

TripAdvisor rating 1.0/5

rtjia1 Families - TripAdvisor review

Stayed in 2 rooms for 3 nights (24 Dec to 27 Dec, Reservation number: LVNLBMLM), and no room service whatsover for all 3 nights (beds not made, towels not changed). What a shocker! Upon contacting the hotel after the stay we were told we had to request room service each day we want it. Where in the world would you stay in a hotel with no room service?!

Dear rtjia1, Thank you for your time in reviewing our hotel. While we have only received positive feedback, empathy, and understanding from the majority of our guests that stayed over the holiday season, I am dismayed to read that the limited housekeeping affected your friend's stay so negatively that you had to create a TripAdvisor account and pen a review even though you had not stayed. Due to staff shortages and the fact that the hospitality industry is still in the process of rebuilding their teams after the pandemic, we were unable to service every room in the hotel. This is communicated via signage in all public areas, elevators, and even verbally to our guests checking in. As listed on all signage, we at the reception desk are on hand to assist with any requests. Should anyone from your party brought this to our attention during the 3 night stay, we would have certainly assisted - where we are able to - in providing fresh linen, towels and amenities. Unfortunately, neither you nor your party provided us with the opportunity to do so. While we apologise for not being able to service your room, I would like to publicly appreciate our team's efforts in sacrificing time away from family and loved ones to serve our guests this holiday season. We seek understanding from all our guests for what we are unable to do, however, when given the opportunity to assist - we will always find a solution for our guests. We wish you a wonderful New Year and our best wishes for the coming year. With Kind Regards, Rezz A Guest Experience Manager

Well appointed and great service

Customer review rating 4.5/5

Brad Business - Confirmed reviews ALL

Friendly, professional service. Comfortable and well appointed room.

Dear Bradley E., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill, especially in regards to our staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to welcome you back soon, safe travels ahead and have a happy holiday season. With Season's Greetings, Rezz A Guest Experience Manager

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Other web-users rate our hotel

  • 187 reviews 9.3/10 Location
  • 389 reviews 8.6/10 Room
  • 312 reviews 8.5/10 Service
  • 210 reviews 8.4/10 Comfort
  • 188 reviews 9/10 Cleanliness
  • 98 reviews 9.4/10 Vibe
  • 81 reviews 7.9/10 Amenities
  • 51 reviews 6.7/10 Breakfast

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