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The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

Customer review rating 4.2/5 1,011 reviews

ALLSAFE approved hotel

The Canvas Hotel Dubai - Mgallery Hotel Collection
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+ 15 Services

Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Complimentary shuttle to La Mer Beach and Dubai Mall

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • DUBAI AIRPORT Paying
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Boat excursions Paying
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

The Canvas Hotel Dubai - Mgallery Hotel Collection

23 Kuwait Street
Port Rashid
116656 dubai
united arab emirates

Tel: +97143868111

Fax: (+971)4/3868222

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI AIRPORT At 7.2km / 4.47 miles - Shuttle paying

  • By car

    E11 At 6.2km / 3.85 miles

  • By train

    AL FAHIDI METRO At 1.2km / 0.75 miles

GPS :25.255283, 55.285585

Exhibition and convention centre

  • WTC 7.6 km / 4.72 mi

Your meetings and events

When it comes to hosting corporate events and meetings, we have three flexible rooms to choose, while the third is a multifunctional space perfect for everything from conferences and galas to end-of-year parties.When it comes to hosting corporate events and meetings, we have three flexible rooms to choose, while the third is a multifunctional space perfect for everything from conferences and galas to end-of-year parties.When it comes to hosting corporate events and meetings, we have three flexible rooms to choose, while the third is a multifunctional space perfect for everything from conferences and galas to end-of-year parties.

Room descriptions and layouts

meeting rooms

From 1 to 145 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Videoconferencing

  • N/A

  • Audio and video equipment

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Classic elegance and modern design is reflected in all the 164 guest rooms and suites of our boutique hotel, combining refined style with ultimate comfort. All guest rooms are spacious and feature well appointed and modern designed bathrooms

Our restaurants and bars

All Day Dinning Restaurant

Type of cuisine: International

International buffet restaurant for breakfast.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

The Canvas Café

Type of cuisine: Cafe

Lobby Café

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Signature by Sanjeev Kapoor

Sanjeev Kapoor's venue proves why he is the celebrity chef in town. With its strong, traditional influences, this stunning restaurant innovates with every dish for authentic Indian specialties with a twist.

Non contractual photo

Estrellas Rooftop Lounge

Estrellas Rooftop Lounge like Dubai itself, is an oasis, a rarefied place where the elite come to unwind, mingle and connect. During the day, share a platter of fresh seafood against a city backdrop from Downtown to the cruise ships docked at Port Rashid.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday -
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
The Canvas Hotel Dubai - Mgallery Hotel Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,011 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,638 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

A lovely stay.

Customer review rating 5.0/5

Ez Solo - 22/07/2021 Confirmed reviews ALL

Stayed here for two nights in July 2021. Pros: - Really modern, artistic vibe. Everything looks new and polished - The lady that checked me in, Ratna, was really nice and friendly - The room was quite big and spacious with a lovely view of the city (and Burj Khalifa in the distance). Cannot fault the room on anything - Self-parking is always a plus, especially during COVID times - Housekeeping did an amazing job Cons: - Exiting the hotel through the parking is a bit weird lol. I would definitely stay here again.

Dear Ez, Thank you for sharing your amazing comments following your recent stay with us. We are pleased to see that you enjoyed your stay and that team members like Ratna made a lasting impression. She will be pleased to learn of your feedback. Please accept my apologies however if the remainder of the team did not provide you with the same level of service. In regards to the "Fast Checkout", it appears that the Front Desk did not mark your profile accordingly. As this prompts us to send you the invoice for your review and upon your confirmation, we settle the charges and all you need to do is leave your key at the Front Desk. Rest assured the team will be reminded to inform our guests accordingly to avoid re-occurrence. We hope that we will have the opportunity to welcome you back again soon and meanwhile remain at your service. Sincerely, Christina Assmann Hotel Manager

Very good & Location as well

Customer review rating 4.5/5

Paul S. Couples - 21/07/2021 Confirmed reviews ALL

All staff was amazing with big smile Special Thanks for Mr. Anish from FO team, Great Guy with big smile very help full, with proper details.

Dear Paul S., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. We are pleased to see that you enjoyed your experience and will certainly share your feedback with Anish who had an impact on your stay. Thank you again for sharing your feedback and we hope we will have the pleasure to welcome you back again soon. Sincerely, Christina Assmann Hotel Manager
Customer review rating 4.0/5

Capt A. P. S. J. Business - 21/07/2021 Confirmed reviews ALL

satisfying

Dear Captain, Thank you for choosing to stay at the Canvas Dubai - MGallery Hotel Collection for your recent visit to Dubai. We are pleased to see that you enjoyed your experience and appreciate the time you have taken to provide your feedback. We have noted your suggestion to give more attention during check in and have shared this with the team accordingly. It is only through our guests valuable feedback like yours that we are continuously able to improve our services. We hope we will have the opportunity to welcome you back again in the near future. Sincerely, Christina Assmann Hotel Manager

Exceptional customer service

Customer review rating 5.0/5

Syed S. Couples - 20/07/2021 Confirmed reviews ALL

With Mr. Gaurav, Mr. Anish and Mr. Asif on the desk make it look easy from Check in to check out. Assist you with all the concerns. I would highly recommend this property to my friends too.

Dear Syed S., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Anish, Gaurav and Asif. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Hotel Manager

Amazing Staff

Customer review rating 5.0/5

Salma V. Families - 19/07/2021 Confirmed reviews ALL

The staff is extremely polite and it makes the experience top notch compared to other places.

Dear Salma V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and appreciate that you have highlighted the service you received from Felicia, Zahid and the team. We will certainly share your feedback accordingly. We hope to welcome you back again soon and meanwhile remain at your service. Sincerely, Christina Assmann Hotel Manager

I must be very serious, the Canvas Hotel is the worst service hotel I have ever stayed in.

TripAdvisor rating 1.0/5

jeffcococo 19/07/2021 TripAdvisor review

I must be very serious, the Canvas Hotel is the worst service hotel I have ever stayed in. I needed the front desk to scan a document for me for personal reasons. I asked the front desk if I can use the scanner on the phone in my room for the first time. Yes, I need to wait. Then I asked him how long I need to wait. The person at the front desk told me that I need to wait 30 minutes. After I said that, I returned to the room. After 45 minutes, I called again and asked if I can use the scanner. He said no. , I asked why, he said just wait. After that I waited for another 30 minutes, and then I went straight down to the front desk and asked the person if it was okay now, but the person told me that I still need to wait, and I asked why, he said that he needed to wait for his colleague to come back (afterwards The facts proved that his colleague was not needed at all for the whole thing, it was just his excuse), and then I went back to the room once, and after waiting for another 30 minutes, I called to ask if it’s okay now, the person at the front desk told me No, then I was a little upset. I asked him why it didn't work. He told me to let you wait, and then hung up the phone before I could speak. (Can you imagine? Platinum members just need a scanned copy, ran downstairs 3 times, called 3 times, but didn't get the answer, and then was hung up, and then you are actually embarrassed to say that you provide a home away from home service for your members? I am ashamed of you all!) After that, I was very angry. I rushed to the front desk. I told the front desk to give me a refund right away and I was leaving this terrible hotel. At this time, because my voice was a bit loud, the hotel manager came out and he did not agree to refund me, but after he understood the situation, he gave me the scanned copy of what I wanted in just one minute. This fully shows that the person at the front desk intends to do this on purpose. I don't know if he is targeting me or other reasons. No matter what, this experience made me feel very bad. I stayed in this hotel for more than 3 months and everything except the room service team felt bad. The room facilities were old and the room smelled of mold. . All in all, terrible!

Dear jeffcococo, Warm greetings from the Canvas Dubai - MGallery Hotel Collection and thank you for taking the time to share your experience on TripAdvisor. Please allow me to express my sincerest apologies for the poor experience which you have endured, please know that this is certainly not a true reflection of our standard of services and I regret that we have failed you on this occasion. We take our guests feedback seriously and you may rest assured that the necessary action has been taken to avoid re-occurrence in the future. As a valued ALL Platinum member your satisfaction is our priority and I am aware that our F&B Director had met with you to make amends. I would welcome the opportunity to turn your experience around and meet you in person. Best regards Christina Assmann Hotel Manager
Customer review rating 4.5/5

Majid A. Business - 17/07/2021 Confirmed reviews ALL

comfortable room and good staff and facility also after coming problem for my health condition all person like manager and reservation and ... of hotel were worry about me and very kind asking my healthly

Dear Majid A., Warm Greetings from the Canvas Dubai - MGallery Hotel Collection and thank you for choosing to stay with us during your recent visit to Dubai. We are pleased to see that you enjoyed your stay and were well looked after during your visit. Meanwhile we hope you are at best of health and hope you will visit us again soon, when your travels bring you back to Dubai. Sincerely, Christina Assmann Hotel Manager

Amazing location. Complete enjoyment. We are satisfied as a family

Customer review rating 4.5/5

Fortune C. O. Families - 17/07/2021 Confirmed reviews ALL

I came with my wife and 2 kids. The reception was good. Beautiful hotel. Nice Customer service. Neat room . Amazing toilet and bath. Price was very good

Dear Fortune Chukwudi O., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. We are pleased to see that you enjoyed the service and our facilities along with your family and hope that when your travels bring you back to Dubai, we will be your hotel of choice. Meanwhile we hope you had a safe journey back home. Sincerely, Christina Assmann Hotel Manager

Extremely satisfied

Customer review rating 4.5/5

Y., T. Y. Business - 13/07/2021 Confirmed reviews ALL

My time at your hotel was very good. I felt like I was at home because everything that I needed was there. All the people working there who I had a chance to interact with were friendly. I was extremely satisfied. Keep up the good work and thank you

Dear Y., Tensae Y., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that you were pleased with the service your received. We hope to see you again very soon. Sincerely, Christina Assmann Hotel Manager

Good service

Customer review rating 5.0/5

Isabela Solo - 07/07/2021 Confirmed reviews ALL

I am very pleased with my overall experience! All the staff are very detail oriented. Keep up the good job! The front office team deserves to be recognised for the efforts that they have put through this experience. Merci!

Dear Isabela We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback and the team, in particular the reception will be delighted to read your comments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Hotel Manager

Well located good stay

Customer review rating 4.5/5

Ali O. Solo - 06/07/2021 Confirmed reviews ALL

It was a wonderful stay everything was fantastic

Dear Ali O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christina Assmann Hotel Manager

Comfortable stay in well designed hotel

Customer review rating 5.0/5

Deepak P. Couples - 05/07/2021 Confirmed reviews ALL

Wonderful short stay with attentive staff. Could improve on check in procedure for Accor higher tier members.

Dear Deepak P., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection as well as your continued loyalty as a valued ALL Silver member. It is always a pleasure to receive positive feedback as well as suggestions from our guests to improve our services. Your comments regarding the speed of check in as well as the Welcome Drink have been shared with the team. Please allow me to apologize for any inconvenience you were caused due to this. We hope we will have the opportunity to welcome you back again in the future and meanwhile remain at your service. Sincerely, Christina Assmann Hotel Manager

Comfy Hotel

Customer review rating 5.0/5

Ananoyan Couples - 05/07/2021 Confirmed reviews ALL

This is my third stay in Canvas hotel . I always enjoyed it so far . Their beds are super comfy ! Very large room with beautiful bathtub . They have all amenities in the room . Even they upgraded me to their Junior Suites in my previous stay with them. Nice hotel option to have a quick escape from work . Thanks to Ratna in reception, Paul in breakfast room , Gunasena and Rasanjali in Reservation

Dear ananoyan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christina Assmann Hotel Manager

Beautiful hotel close to attractions

Customer review rating 5.0/5

Joe P. Solo - 02/07/2021 Confirmed reviews ALL

Speedy check in and check out,friendly staff and beautiful room. Also had a nice gym and pool with a great view. I will definitely be back as it was also great value.

Dear Mr. p., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection as well as your continued loyalty as an ALL Silver member. We are pleased to see that you enjoyed your stay with us and appreciate your kind words. Thank you for also highlighting the speed of your internet connection. We apologize for any inconvenience this may have caused you. Rest assured this has been shared with our IT Manager to address accordingly. Thank you once again for your feedback and we hope to welcome you back again in the near future. Sincerely, Christina Assmann Hotel Manager

Very Good Stay

Customer review rating 4.5/5

Jan Friends - 30/06/2021 Confirmed reviews ALL

The staff we’re accommodating, friendly and helpful like Cherry, Verna, the housekeeping guy and the crew of the Underdog.

Dear Jan, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with Cherry, Verna and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Hotel Manager

Good location , not clean rooms

Customer review rating 2.0/5

Yamen A. Couples - 29/06/2021 Confirmed reviews ALL

The sofa in our room had a sheet While sitting the cover moved and we saw a jaint yellow dirty stains covered by the top sheet Also in the bathroom , around the door axis there was some dirt also. But good room service and they offered us free cake and nice decorations when i told them it's my girlfriend's birthday .

Dear Yamen A., Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery Hotel Collection. While we are pleased to see that you had a good experience celebrating your girlfriends birthday, please accept our sincerest apologies in regards to the cleanliness. We take cleanliness extremely seriously, especially during these times and can assure you that the safety of our guests is our utmost priority. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Assmann Hotel Manager

Bad costumer service.

Customer review rating 1.5/5

Hasan Families - 29/06/2021 Confirmed reviews ALL

I had very bad costumer service experience with some of staff, when I came they offer me late check out (until 6:00 PM) but the day am leaving they called me and asked me to leave at 12:30PM.

Dear Hasan, Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately due to lack of communication the confirmation of your late check out was overlooked. Once again our apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Assmann Hotel Manager

Deceptive experience

Customer review rating 2.5/5

Niall Families - 28/06/2021 Confirmed reviews ALL

Very Deceptive experience. Photos of pool on the Accor website do not reflect it's size, and unwelcoming reality. I booked a "high floor Executive" room with Lounge Access, which is closed because of COVID (?WHY? and Why sell it if it is not available?) I was told that the restaurant would be providing lounge service in that it offered a happy hour at whatever o'clock. How is that even comparable? On checkin lots of whispering between receptionists, who could not get their "story" straight, in the end the duty manager had to resolve. Restaurants closed because of "COVID" too. Not really sure how COVID has any effect on these things. Finally booking accepted and shown to an upgraded Suite on the second floor.The suite was set up for one person, and size-wise is about right. Hotel shabby despite the selling point of being a five star luxury boutique hotel. Loose cables in elevators, horrible entrance to the rooftop pool, (more like a puddle! compared to the pics) and not at all family friendly, No offer to accommodate our son with bedding etc. Breakfast staff however, with one exception (a lady who harassed me because my son did not show in HER system ?? on the second morning) were exceptional and went the extra mile but sadly not enough to recover the underwhelming experience.

Dear Niall, Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Assmann Hotel Manager

good stay

Customer review rating 4.5/5

Mohamed Couples - 28/06/2021 Confirmed reviews ALL

LEISURE TRIP - PERSONAL

Dear Mohamed, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection as well as your continued loyalty as an ALL Gold Member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Hotel Manager

Good place to stay

Customer review rating 4.0/5

Gopinath Business - 25/06/2021 Confirmed reviews ALL

I was there for a business meeting.. I coudnt find any note pads or pen for me to take down my call details.. Which was there on my previous stays..

Dear Gopinath, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. We are pleased to see that you enjoyed your overall stay. Kindly note that the notepads and pens have been removed from the room as part of our ALLSAFE program, which limits high frequency touch items in order to help the fight the spread fo COVID19. All these items we do provide upon request though. We apologize for any inconvenience this may have caused you. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Christina Assmann Hotel Manager

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