The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

Customer review rating 4.2/5 786 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

The Canvas Hotel Dubai - Mgallery Hotel Collection
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Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Complimentary shuttle to La Mer Beach and Dubai Mall

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • DUBAI AIRPORTPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Boat excursionsPaying
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

The Canvas Hotel Dubai - Mgallery Hotel Collection

23 Kuwait Street
Port Rashid
116656
dubai
united arab emirates

Tel: +97143868111

Fax: (+971)4/3868222

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI AIRPORT At 7.2km / 4.47 miles - Shuttle paying

  • By car

    E11 At 6.2km / 3.85 miles

  • By train

    AL FAHIDI METRO At 1.2km / 0.75 miles

GPS :25.255283, 55.285585

Exhibition and convention centre

  • WTC 7.6 km / 4.72 mi
Exhibition and convention centre

Your meetings and events

When it comes to hosting corporate events and meetings, we have three flexible rooms to choose, while the third is a multifunctional space perfect for everything from conferences and galas to end-of-year parties.When it comes to hosting corporate events and meetings, we have three flexible rooms to choose, while the third is a multifunctional space perfect for everything from conferences and galas to end-of-year parties.When it comes to hosting corporate events and meetings, we have three flexible rooms to choose, while the third is a multifunctional space perfect for everything from conferences and galas to end-of-year parties.

Room descriptions and layouts

3 

meeting rooms

From 1 to 145 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Videoconferencing

  • N/A

  • Audio and video equipment

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Classic elegance and modern design is reflected in all the 164 guest rooms and suites of our boutique hotel, combining refined style with ultimate comfort. All guest rooms are spacious and feature well appointed and modern designed bathrooms

SUPERIOR ROOM with 1 king size bed

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM with 2 single beds

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 48 m² / 517 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

SIGNATURE BY SANJEEV KAPOOR

Type of cuisine: Indian

Sanjeev Kapoor's venue proves why he is the celebrity chef in town. With its strong, traditional influences, this stunning restaurant innovates with every dish for authentic Indian specialties with a twist.

All Day Dinning Cafe

Type of cuisine: International

International Buffet restaurant for Breakfast.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ALFONSO X

Type of cuisine: Japanese

For that perfect blend of coffee or a quick bite, our Deli café serves fresh sandwiches, juices and coffee from 8 am to 6 pm. Entice your taste buds with freshly rolled sushi in Alfonso X from 19.00h - 23.00h.

ESTRELLAS

Non contractual photo

Estrellas Rooftop Lounge like Dubai itself, is an oasis, a rarefied place where the elite come to unwind, mingle and connect. During the day, share a platter of fresh seafood against a city backdrop from Downtown to the cruise ships docked at Port Rashid.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Quantum

Non contractual photo

Vibrant music provides the backdrop to energize and unite all fans and friends. Whether it's live sports, meeting friends or a boy's night out, there is no excuse to miss any of the action.

Our guest reviews for
The Canvas Hotel Dubai - Mgallery Hotel Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

786 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,427 reviews

The location is nice, very well trained staff

Customer review rating 4.2/5

Mr. H. Couples - 06/10/2020 Confirmed reviews ALL

The service wow amazing . The staff are well trained and I definitely enjoyed my stay

Dear H. Manda N., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With best regards, IMAJHADI Fatiha, Front Office Manager.
Customer review rating 4.2/5

S. A. Friends - 30/09/2020 Confirmed reviews ALL

Very nice hotel and the staff

Dear a. S., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With best regards, IMAJHADI Fatiha, Front Office Manager.

Slow to attend to problems and dirty rooms

Customer review rating 4.2/5

Andrew Solo - 28/09/2020 Confirmed reviews ALL

When I checked in, I was given a room on the 7th floor. Immediately upon entering the room, the room was noticeably dirty and very well worn. Upon closer inspection, there were sweaty hand prints on the glass to the bathroom and also on the glass of the area. I called reception who arranged for the duty manager to come and inspect the room, when she finally arrived I showed her the problems (and she took pictures) and agreed that it was unacceptable especially due to Covid! She told me to wait in the room for 10 minutes while she personally inspected a new room for me. 40 minutes later, I was still sat in the chair in the corner with no news, and a call to reception was not answered. So I decided to go to reception to find the duty manager there who then apologized for not coming back and gave me a key to a new room. The new room on the 8th floor was far cleaner but still quite worn. I was disappointed that if you take breakfast at the hotel, the only option is to have this delivered to your room or that most of the restaurants/cafe were closed. There was nothing about this that I could find on the website apart from saying some changes due to Covid and certainly would have booked into a different hotel where I could actually leave my room to enjoy breakfast or being able to eat in the hotel with more choice.

Dear Luff A., Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - Mgallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. Furthermore, please accept our sincere apologies for the unpleasant experiences you had encountered about the welcoming experiences upon your arrival. We highly appreciate the additional comments you have provided to aid us in our quest to provide the utmost in comfort for our guests. The matter has been addressed to the concern department for more inspections most especially regarding the cleanliness of the rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, With best regards, IMAJHADI Fatiha, Front Office Manager.

Very Good Hotel & Good Customer Service

Customer review rating 4.2/5

Anonymous Friends - 21/09/2020 Confirmed reviews ALL

Canvas Hotel M Gallery has good facilities and very good staff. They make our stay very comfortable. They don’t hesitate to serve us even what time you call them. They are very fast and friendly. The room is very nice and luxurious.

Dear Calma, We very much appreciate your comments regarding your stay at The Canvas Hotel Dubai - Mgallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

Fair stay

Customer review rating 4.2/5

D. N. Couples - 10/09/2020 Confirmed reviews ALL

It was different experience to stay in pretty good hotel in that location, Thanks to Front desk Arianne for upgrade. Sanjeev Kapoor was amazing Couples of disappointment- Room that a musty smell . Tv was not working we called but no one assisted . AC in room was not effective someone came to check but it was same .

Dear N. D., We very much appreciate your comments regarding your stay at The Canvas Hotel Dubai - Mgallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

Very good

Customer review rating 4.2/5

Praveen Solo - 05/09/2020 Confirmed reviews ALL

And also include kettle and coffee making kit in rooms

Dear Mr.Pani Praveen We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - Mgallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front office Manager

Well located , close to local markets , local restaurants

Customer review rating 4.2/5

A. T. Business - 27/07/2020 Confirmed reviews ALL

I really appreciate the excellent personals at the hotel, General manager " Christine " she pass by to say hi and make sure everything is fine . Highly recommended .

Dear Mr.t. A., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - Mgallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team and Ms.Christina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Fatiha IMAJHADI

great stay - like family

Customer review rating 4.2/5

Dr. O. Business - 31/03/2020 Confirmed reviews ALL

during crazy corona time very friendly and helpful staff in hotel, free upgrade to suite, support in all small needs like print outs and recommandations

Dear Steffen o., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Awesome Birthday Staycation

Customer review rating 4.2/5

Renukala R. Friends - 30/03/2020 Confirmed reviews ALL

I booked 2 suites to celebrate my birthday with my sisters&Im so glad, I choose your hotel! Loved the interior design of the room and although most of the facilities were closed due to the on-going situation, It was a wonderful stay! Upon check-in Ratna was so accomodating&sweet@ The F&B staff were great too! The rooms were amazing!! Thank you so much and hope to come by soon for another wonderful stay!

Dear Renu Kala R., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.2/5

Yvette O. Couples - 28/03/2020 Confirmed reviews ALL

It was a good stay for me and my partner, the duty manager was very helpful in assisting us with whatever was required

Dear Yvette O. A., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent facilities, excellent staff

Customer review rating 4.2/5

Michael P. Business - 27/03/2020 Confirmed reviews ALL

Moved from the Sea View when Sea View closed due to the COVID 19 virus. The team at reception were incredibly helpful in assisting with copying and printing documents while I was waiting for flights. Have stayed at the Canvas before and it is always an enjoyable experience

Great Stay

Customer review rating 4.2/5

Neil F. Couples - 26/03/2020 Confirmed reviews ALL

Despite very challenging circumstances with the closure of many amenities due to the Covid-19 outbreak the hotel staff did their best

Yes

Customer review rating 4.2/5

Languiller T. Business - 25/03/2020 Confirmed reviews ALL

Excellent! Good attentive management. Good manners on part of general manager lady.

Not a bad location, very comfortable

Customer review rating 4.2/5

Yaz Couples - 22/03/2020 Confirmed reviews ALL

Even though all the facilities were close due to Covid-19 a very good hotel and great comfort.

Well located, close to beaches and airport

Customer review rating 4.2/5

Ievgenii Business - 21/03/2020 Confirmed reviews ALL

Professional check in staff, huge rooms, I got a room upgrade and good price. Lounge availability with freshly cooked food. Air conditioning could be improved. The room temperature is not going below 24 C.

Dear M. P., Thank you for taking the time to tell us about your experience at the The Canvas Hotel, MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However, please accept our sincere apologies for the inconvenience caused regarding the AC temperature. We will ensure to share your feedback to the concern department for necessary action. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anuradha Bhardwaj Guest Experience Manager

Goog Stay, location not great.

Customer review rating 4.2/5

Marion Couples - 20/03/2020 Confirmed reviews ALL

Very pleasant. Good staff and comfortable room. Restaurant: food portions not enough. We stayed because we thought it was the nearest 5 star hotel to Dubai Hospital. I think my husband booked on line.

Dear Abuthina H., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. We would like you to rest assured that your kind remark will be taken into consideration. Our Executive chef have informed he will be pleased to prepare personalize dishes for you Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuradha Bhardwaj Guest Experience Manager

Great stay and lovely people

Customer review rating 4.2/5

Ibtisam Couples - 20/03/2020 Confirmed reviews ALL

Very professional and friendly staff, clean and confortable room. special thanks to the reception Team especially Fatiha the Manager and Abigail

Dear Ms. Ibtisam, We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuradha Bhardwaj Guest Experience Manager

Disappointing Service, needs huge improvements

Customer review rating 4.2/5

Shantanu D. Business - 19/03/2020 Confirmed reviews ALL

Front desk service needs lots of training and huge improvements as they lack basic service skills. During Check-in: no smile, no greetings, no acknowledgement of Accor status, non fulfillment of room requests During check-out: no reversal of security deposit unless prompted twice. During Stay: room cleanliness was one of the worst that I experienced anywhere ever. Most disgusting to see that the bathrobe given to us has food particles and cosmetics marks all over it....showed to the "so-called" room service supervisor. Good Points: The lady (wearing eye glasses) manning the make shift lounge was very courteous and efficient. The service people at the breakfast restaurant were very active and efficient.

Dear Shantanu D., Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery. I am sorry that your experience did not meet your expectations. Furthermore, please accept our sincere apologies for the unpleasant experiences you had encountered about the welcoming experiences upon your arrival and the employee’s professional behavior. The matter has been addressed to the concern department for more inspections, monitoring and one on one discussion with the concerned team member. Regarding the room cleanliness, your points has been brought up to the concerning department for their awareness. Lastly, We greatly appreciate receiving your kind comments regarding our colleague in the executive lounge, rest assured that your message will be passed on to her. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Lovely!!

Customer review rating 4.2/5

Mbaria D. Couples - 17/03/2020 Confirmed reviews ALL

My partner and I checked in for my birthday. We were pleased by everything from the very moment we stepped out of the cab. The check in by Asif was delightful. Our room was quite comfortable and cosy. Couldn't have asked for more.

Dear Mr. D., Thank you for sharing your feedback after your stay with us at The Canvas Hotel, MGallery Hotel Collection. We greatly appreciate receiving your kind comments. We will for sure let our colleagues Sohit and Asif to know that you are pleased with their services. Furthermore, I would like to our concierge and front office team can help to arrange taxi 24/7. We look forward to welcoming you back in the near future, rest assured that we would continually provide you with the best services and personalized care at all times. With best regards, Anuradha Bhardwaj Guest Experience Manager

Good stsy

Customer review rating 4.2/5

Aboobaker S. Families - 17/03/2020 Confirmed reviews ALL

All good....great stay . With amazing breakfast.....

Dear Aboobaker S., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuradha Bhardwaj Guest Experience Manager

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