The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

Customer review rating 4.2/5 843 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

The Canvas Hotel Dubai - Mgallery Hotel Collection
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Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Complimentary shuttle to La Mer Beach and Dubai Mall

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • DUBAI AIRPORTPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Boat excursionsPaying
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

The Canvas Hotel Dubai - Mgallery Hotel Collection

23 Kuwait Street
Port Rashid
116656
dubai
united arab emirates

Tel: +97143868111

Fax: (+971)4/3868222

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI AIRPORT At 7.2km / 4.47 miles - Shuttle paying

  • By car

    E11 At 6.2km / 3.85 miles

  • By train

    AL FAHIDI METRO At 1.2km / 0.75 miles

GPS :25.255283, 55.285585

Exhibition and convention centre

  • WTC 7.6 km / 4.72 mi
Exhibition and convention centre

Your meetings and events

When it comes to hosting corporate events and meetings, we have three flexible rooms to choose, while the third is a multifunctional space perfect for everything from conferences and galas to end-of-year parties.When it comes to hosting corporate events and meetings, we have three flexible rooms to choose, while the third is a multifunctional space perfect for everything from conferences and galas to end-of-year parties.When it comes to hosting corporate events and meetings, we have three flexible rooms to choose, while the third is a multifunctional space perfect for everything from conferences and galas to end-of-year parties.

Room descriptions and layouts

3 

meeting rooms

From 1 to 145 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Videoconferencing

  • N/A

  • Audio and video equipment

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Classic elegance and modern design is reflected in all the 164 guest rooms and suites of our boutique hotel, combining refined style with ultimate comfort. All guest rooms are spacious and feature well appointed and modern designed bathrooms

SUPERIOR ROOM with 1 king size bed

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM with 2 single beds

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 48 m² / 517 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

CLASSIC ROOM with 1 king size bed

  • Max. number of persons: 2
  • Area: From 43 m² / 463 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

CLASSIC ROOM with 2 single beds

  • Max. number of persons: 2
  • Area: From 43 m² / 463 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

EXECUTIVE ROOM with 2 single beds

  • Max. number of persons: 3
  • Area: From 48 m² / 517 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

DELUXE SUITE Deluxe Suite with 1 king size bed

  • Max. number of persons: 3
  • Area: From 61 m² / 657 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

SIGNATURE BY SANJEEV KAPOOR

Type of cuisine: Indian

Sanjeev Kapoor's venue proves why he is the celebrity chef in town. With its strong, traditional influences, this stunning restaurant innovates with every dish for authentic Indian specialties with a twist.

All Day Dinning Cafe

Type of cuisine: International

International Buffet restaurant for Breakfast.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ALFONSO X

Type of cuisine: Japanese

For that perfect blend of coffee or a quick bite, our Deli café serves fresh sandwiches, juices and coffee from 8 am to 6 pm. Entice your taste buds with freshly rolled sushi in Alfonso X from 19.00h - 23.00h.

ESTRELLAS

Non contractual photo

Estrellas Rooftop Lounge like Dubai itself, is an oasis, a rarefied place where the elite come to unwind, mingle and connect. During the day, share a platter of fresh seafood against a city backdrop from Downtown to the cruise ships docked at Port Rashid.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Canvas Hotel Dubai - Mgallery Hotel Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

843 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,487 reviews

Exceptional stay

Customer review rating 4.2/5

Ola A. Solo - 10/01/2021 Confirmed reviews ALL

I booked the executive suite for a relaxing four-night stay in Dubai. the suite was above expectations, the service was top notch. also with a great view from the window. I'll be honest I did hesitate when making the booking as I wasn't familiar with the location, however when I arrived I was pleased that I made the booking, the location was really good, close to the beach (10 minute taxi) and close to local tourist attractions.

Dear Ola, Thank you for choosing the Canvas MGallery for your recent stay with us. It is always a pleasure to receive positive feedback and we are pleased to see that you were happy with your choice and the location of the hotel. Thank you again for sharing your experience, and we hope to welcome you back again in the near future. Sincerely, Christina Assmann Hotel Manager

Horrible

Customer review rating 4.2/5

Annette Couples - 06/01/2021 Confirmed reviews ALL

Iv never stayed anywhere so bad as Canvas i had to check out after couple hours of staying because when I ordered room service the platter that was covering the food was sooooo dirty i cant even explain how bad it was. And corona virus being around i did not feel safe to even stay there for more than couple of hours. On top of it there was no tv in our room bathrooms were super dirty as well. So i will never ever stay here yaks

Dear Ms. Anet B., Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abigail Marie Pantig Duty Manager

OK

Customer review rating 4.2/5

Meshari Couples - 04/01/2021 Confirmed reviews ALL

It was ok

Dear Meshari A., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, IMAJHADI Fatiha, Front Office Manager.

Average

Customer review rating 4.2/5

Sammy Solo - 01/01/2021 Confirmed reviews ALL

Average: I was assigned a smoking room. It was very late and I slept rather to change... After one night, I changed room, but was not fully prepared (even no amenities)

Dear Sammy S., Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, IMAJHADI Fatiha, Front Office Manager.

Small swimming pool

Customer review rating 4.2/5

Sujan Families - 31/12/2020 Confirmed reviews ALL

The staff are very good. I see the charge or power socket issues, board comes completely out when we pull out the plugs. The spoons given in room for coffee cups are not good. The swimming pool is too small. Apart from these three, I will rate 5 star for the hotel.

Commitments and services not provided !Lacks of efficient Concierge Services.Five stars really?

Customer review rating 4.2/5

Taxidematas Couples - 31/12/2020 Confirmed reviews ALL

Considering the COVID impact I acknowledge that some services may be affected ,suspended or adjusted. what I cannot accept and makes me furious is that the ALL website of the hotel mentions "FREE SHUTTLES to a Mall and to a Beach...which of course are not available. no mention about it on the website or covid warnings... As a Gold ALL Member I booked the Ma Gallery based on this misleading but very important information for my stay. As a consequence, due to the remote location of the Canvas from the major attractions and upscale leisure places of DXB , I paid more than 200 € for taxis and UBER! Definitely not a good deal! Moreover, Concierge desk is totally inefficient when asked them to book A-list restaurants or beach clubs and even a supercar rent . T They simply ignore all the upscale venues of DXB the Five Palm Beach club or Nammos or Nikki Beach??? Note to the Management: Please urgently hire a Concierge Service Company. Classic symptoms of "franchised" Accor Hotels but unacceptable for an M Gallery.

bad experience ever

Customer review rating 4.2/5

Musa A. Couples - 26/12/2020 Confirmed reviews ALL

made several complain to the front desk that my room has a fowl odor, but nothing was done, the bath drain was blocked

Good Rooms and Superb Servixe

Customer review rating 4.2/5

Siddhant S. S. Couples - 25/12/2020 Confirmed reviews ALL

Everything was great and met the expectations except the breakfast. Its same course menu daily, very few options for breakfast was the only negetive factor. They need to expand the breakfast menu.

Dear Mr.S., We very much appreciate your comments regarding your stay at The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments in regards of the breakfast offer and variety with our F&B team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

Nice location, Amazing hotel

Customer review rating 4.2/5

Lior Couples - 23/12/2020 Confirmed reviews ALL

The Canvas Hotel met all our expectations and more. The nicest and most well-decorated hotel rooms I've ever stayed in. The receptionists we're super generous and polite with every request! The location is nice (5 minutes with a taxi to 2 different metro stations). Just a beautiful place, very recommended.

Dear Lior, We very much appreciate your comments regarding your stay at The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

More than perfect

Customer review rating 4.2/5

Mehmet Solo - 23/12/2020 Confirmed reviews ALL

Place where i feel myself KİNG, but there is one more king in reception always assisting me very very kind and trying to do his best for my requests, speccial thanks for him (ASIF)

Dear Mehmet A., We very much appreciate your comments regarding your stay at The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with our heartist Asif. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

Nice Hotel with very kind employees

Customer review rating 4.2/5

Stefan H. D. Solo - 17/12/2020 Confirmed reviews ALL

In total its a very nice Hotel with a good standard. The restaurants serve mostly Indian food. this should be a little bit more international. Moreover the it need to be more controlled that the guest follow the hygiene standards. But the rooms are nice and in a very good standard. Room Sevice is doing an great job for the satisfaction

Dear Deisenroth S., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, IMAJHADI Fatiha, Front Office Manager.

Good stay

Customer review rating 4.2/5

Yushekia T. Couples - 16/12/2020 Confirmed reviews ALL

Lovely hotel and staff in a very good location , bur dubai is not far from dubai mall nor is it far from the airport. I would definitely stay here again

Dear Ms.Yushekia We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

Great isn’t enough to express

Customer review rating 4.2/5

Alfahad Couples - 15/12/2020 Confirmed reviews ALL

Had a wonderful stay at M Gallery starting by the receptionist Asif who did our check in and Abigail giving us a free upgrade to a suite which was amazing. Having breakfast at the roof top view with the morning sun concept is great I’m sure the hotel manager has great ideas

Dear Mr.Alfahad We very much appreciate your comments regarding your stay at The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team mainly Asif and Abigail as I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager
Customer review rating 4.2/5

Nick W. Couples - 14/12/2020 Confirmed reviews ALL

Excellent. Superb. Truly worth it. Booked with the hotel to enjoy some time with my wife/fiancee who's visa application was put on hold at the start of COVID. The food was excellent, the staff was great, and the bed was comfy. Will likely rebook here if the time calls for it in the future.

Dear Mr.W., We very much appreciate your comments regarding your stay at The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

A great, modern, and cool place to rest.

Customer review rating 4.2/5

Dr. B. Business - 08/12/2020 Confirmed reviews ALL

The hotel looked exactly like it did online. I had a bit of problem with the entrance, but once I followed the writing the wall, it was so unique. The young lady sitting in the parking lobby reassured me that I was in the right place. She lead me to a great place to park and then I was on my way to the lobby. The lobby is very artistic. I was greeted immediately but reception staff. I was checked in and lead to the signature executive lounge to wait for my upgraded room to be ready. My 100 year old grandfather died and I was completely out of it, but everyone did what they could to make me feel welcomed.

Dear Youlanda Denise B., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team members . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatiha IMAJHADI Front Office Manager

50%

Customer review rating 4.2/5

Mohammed A. A. Couples - 08/12/2020 Confirmed reviews ALL

The AC not cooling at all i tried to ask reception but no one responds to fix the issue, and the breakfast was not good at all, its 5 Star hotel I was expecting better service but Unfortunately, it was a bad experience

Dear Mr. Mohammed Thank you for taking the time to tell us about your experience at the The Canvas Hotel Dubai MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatiha IMAJHADI Front Office Manager

Best staff , very friendly.

Customer review rating 4.2/5

A. T. Business - 03/12/2020 Confirmed reviews ALL

Hotel well located , close to local shops, bus and taxi's are available all time , staff very friendly as waiter's , aleways smiling , greeting. And a big thank you to christine Hotel Manager , she come couple of time during lunch / Dinner to make sure we doing great and if we need anything during our stay , she is professional during the pandemic and she check social distance between table's , sanitation gel , etc ... My stay almost one and half month and I locked down in the hotel , we offered courtesy calls to call embassy , airlines ... and free business center 24/7 , wifi hight speed . Thank you the Canvas Hotel .

Dear Mr. T. A., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, IMAJHADI Fatiha, Front Office Manager.

Not the best location in Dubai

Customer review rating 4.2/5

T. Friends - 01/12/2020 Confirmed reviews ALL

The location of the hotel is really in the periphery, and very strangely there`s no pedestrian entrance to the hotel, only through the parking.

Dear Gagyi T., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, IMAJHADI Fatiha, Front Office Manager.
Customer review rating 4.2/5

Eiman A. Solo - 28/11/2020 Confirmed reviews ALL

I love it so much

Dear A. E., We very much appreciate your comments regarding your stay at the The Canvas Hotel Dubai - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With best regards, IMAJHADI Fatiha, Front Office Manager.

Helpful Reception Staff

TripAdvisor rating 4.5/5

Tracey I 25/11/2020 TripAdvisor review

I was warmly greeted by a lovely Indonesian lady at the front desk who checked me in ahead of time. She was friendly, portrayed a very warm manner and was helpful. Abigail was the manager and assisted her with the processing of my reward points for my day stay, however there was an error made and a deduction of two sets of reward points were taken from my account instead of one. I am still awaiting for a phone call, email and/or update of my Accor account.

Dear Ms. Tracey, Thank you for taking the time to share your feedback with us! We greatly appreciate receiving your kind comments. We will for sure let our colleague Ratna from Front Office to know that you are pleased with her services. In line with the points that was deducted twice, Abigail already coordinated with the Accor team and ensured that the duplicated points has been returned back to your account. We do apologize for the error occurred when were trying to process the reward points. We look forward to welcoming you back in the near future, rest assured that we would continually provide you with the best services and personalized care at all times. With best regards, IMAJHADI Fatiha, Front Office Manager

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