Mama Shelter Toulouse

Mama Shelter Toulouse 3 stars

Customer review rating (ALL Rating) 4.5/5 270 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Private, 42-seat movie theater

  • Rooftop and Argentinian grill

  • Colorful, cheerful design in the lobby, restaurant and rooms

  • 4 studios (conference rooms) available

  • Located in the heart of Toulouse on Boulevard Lazare Carnot

Hotel location

Mama Shelter Toulouse

54 Boulevard Lazare Carnot
31000 TOULOUSE
France

  • By plane

    TOULOUSE BLAGNAC At 10km / 6 miles

  • By plane

    TOULOUSE BLAGNAC At 10km / 6 miles

  • By helicopter

    LASBORDES At 5km / 3 miles

  • By car

    A20 A64 A62 A61 At 0km / 0 miles

  • By train

    JEAN JAURES At 0km / 0 miles

  • By train

    MARENGO SNCF At 0km / 0 miles

GPS:43.605414, 1.449934

Companies

  • AIRBUS 10 km / 6 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Mama Restaurant Toulouse

Enjoy delicious locally inspired sharing platters in one of our large dining areas or on our comfortable sofas and relax by the fireplace while savoring dishes prepared on our huge Argentine grill.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 44 

attendees

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Our accommodation(s)

Our guest reviews

Our guest reviews for
Mama Shelter Toulouse

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  270 reviews

TripAdvisor Rating  4.5/5  322 reviews

Certificate of excellence 2022

Great stay

Customer review rating 4.5/5

Antea A. Business - Confirmed reviews ALL

Lovely facilities and bright room, which I really enjoyed!

Dear Antea, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. See u soooooooooooooooon,

Disappointed

Customer review rating 2.0/5

A D. Couples - Confirmed reviews ALL

Hotel is well located in the center of Toulouse, but I’ve been upset by a couple of things: - I sent an email to ask if you had any parking arrangement. No answer received - We were informed of the rooftop closure only upon arrival. No notification received during the reservation process - Room was not easily accessible (2 doors to open) and dirty (biscuits on the floor). Called the reception to let them know and they give me the impression to be fussy… Won’t recommend this hotel to my friends. Not a good experience given the price per night.

Fun and comfortable hotel in great location

Customer review rating 4.5/5

Rachel Couples - Confirmed reviews ALL

Nice, quirky rooms with very good soundproofing; great breakfast and bar; friendly and helpful staff; very convenient, central location

thank you so much rachel for your comments, have a good day

Good Location, Friendly staff, Room ammenities lacking

Customer review rating 3.0/5

Robb Couples - Confirmed reviews ALL

This hotel is a nice concept and the location is very nice and central in Toulouse. The staff is very friendly and speak good English. The rooms are too basic. No kettle, no iron… not even a box of tissues. There was no luggage rack or place to put luggage. We were assigned an accesible room (no idea why) which had a separate WC. There was not even a towel or bar of soap in the room to wash hands. The bathroom was a wet room and the water went everywhere. Our bathroom sink did not drain and the placement of the drain was very poor. The breakfast which was 19 euros per person was very basic.

hello, I have taken note of all your remarks about your room and the bathroom, the rooms with kettles are only in our suites, it is our concept in all mama hotels. I am surprised at your comment on our "basic" breakfast what can we improve? thank you have a good day

Great stay

Customer review rating 4.5/5

Lee Friends - Confirmed reviews ALL

5 friends, long weekend stay, great all round.

Dear LEE , We very much appreciate your comments regarding your stay at the Mama Shelter Toulouse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Sincerely,

good

Customer review rating 3.5/5

Jp J. Couples - Confirmed reviews ALL

disappointed that roof top was closed, this was not said before our reservation.

Hi thank you for your comments, our roof top will be open in may. we are very sorry for this inconvenience

Well located, nice welcome

Customer review rating 4.0/5

Judith Couples - Confirmed reviews ALL

Everything was Ok. Just the room is very basic with a pretty bad view. Staff was nice and location was good.

Dear JUDITH , We very much appreciate your comments regarding your stay at the Mama Shelter Toulouse. It is always a pleasure to receive positive feedback. I will share your comments with our team. sorry for the view , but it's due to our location. betwenn two building Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. mama loves you merci beaucoup

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice and clean. Comfortable bed and quiet room. Breakfast opens a bit late on a weekday (7 am).

Dear Susanne , We very much appreciate your comments regarding your stay at the Mama Shelter Toulouse. It is always a pleasure to receive positive feedback. I will share your comments with our team. do not hesitate to ask for an early breakfast next time Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. mama loves you

Nice Surprise

TripAdvisor rating 5.0/5

fredericdZ5651FA Business - TripAdvisor review

Good location, friendly personal. Nice, clean and large room even if the view was not exceptional. Thé breakfast is really fantastic with everything want, sweet and salted. I went their last week for a travel trip and will certainly come back next time.

thank u so much Federic

Great stay, friendly staff, nice food!

Customer review rating 5.0/5

Jack Solo - Confirmed reviews ALL

I stayed over a long weekend for 3 nights, The staff were warm and friendly, Restaurant was very nice with good drinks. Location is fantastic, right in the city centre, walking distance from plenty of attractions. directly across the road from the main Metro.

Dear Jack , We very much appreciate your comments regarding your stay at the Mama Shelter Toulouse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. mama loves you

Well located, too noisy

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Nice vibe, good location, but way too noisy on the 1st floor when a party is thrown in the restaurant... Perfume in the lobby is pretty strong and bring discomfort.

Dear Olivier , Thank you for taking the time to tell us about your experience at the Mama Shelter Toulouse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. i'm very sorry for the noise, from our restaurant, i'sur we gonna find a solution very quickly We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. merci beaucoup

Le Place to be

Customer review rating 4.0/5

Nik Couples - Confirmed reviews ALL

Coolest place to hang and stay in Toulouse. Nicely furnished rooms with lots of cheeky details (yes, the Force might watch over you while sleeping). Hip bar and great rooftop. DJ on the weekends.

Madame/Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Mama Shelter Toulouse. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

Well located and clean

Customer review rating 4.0/5

Miriam Couples - Confirmed reviews ALL

Easy check in and clean space. Restaurant a bit too expensive so de didn’t dine in- that would have been convenient. The bed was comfortable, but lack of a fitted sheet was frustrating. The bed sheet moved a lot and we ended up sleeping directly on the mattress protector each night- not very pleasing.

Dear Miriam M., We very much appreciate your comments regarding your stay at the Mama Shelter Toulouse. but we know well taken into consideration your remark concerning our bedding It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fun hotel and restaurant

Customer review rating 5.0/5

Chris J. Families - Confirmed reviews ALL

We love the cute rooms. At supper, we had a great time watching the charcoal grill chef do his thing. Great food and lots of fun to watch!

Dear Chris J., We very much appreciate your comments regarding your stay at the Mama Shelter Toulouse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst experience in hotel !

TripAdvisor rating 2.0/5

sylvainmanessiez Business - TripAdvisor review

No cleaning, bed not made, wake up 1h before the target, some customers creams at the desk, ... It means that Mama shelter put everything on the interior design and they don't care about customers ...

Bonjour, je viens de prendre connaissance de votre avis, également sur google et sur notre retour client que vous savez eu la gentillesse de nous renvoyer. nous vous avons appelé, expliqué et nous, nous sommes excusés. En raison des procédures sanitaires en vigueur, du à la crise du covid, si vous désiriez que nous fassions le ménage vous deviez nous l'indiquer, comme expliqué par notre réceptionniste lors de votre arrivée et ce, pour nous permettre d'accéder à votre chambre; de la nettoyer, de l'aérer, puis de la désinfecter. le client qui criait à la réception, c'était vous, d'ailleurs un de nos client présent a voulu intervenir , car vos propos dépassaient l'entendement et la manière dont vous , vous êtes adressé à notre réceptionniste était déplacée. soit, nous nous sommes également excusés de vous avoir réveillé une heure à l'avance , mais en vérifiant votre CI c'était bien l'heure à laquelle vous vouliez être réveillé. mais encore une fois toutes nos excuses.

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