Ala Moana Honolulu by Mantra

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Ala Moana Honolulu by Mantra

Customer review rating (ALL Rating) 4.4/5 4,517 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • A short stroll to the Hawaii Convention Center

  • Offers 15,000 square feet of combined meeting space

  • Close to the nearby Pacific Ocean and Waikiki walk

  • Adjoins Ala Moana Center shopping mall

Hotel location

Ala Moana Honolulu by Mantra

410 Atkinson Drive
96814 HONOLULU
United States

  • By plane

    DANIEL K INOUYE INT AIRPORT At 13km / 8.08 miles - Shuttle paying

GPS:21.2901918, -157.83968

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Meeting rooms

Your meetings and events

Ala Moana Hotel is one of the most sought after locations in Honolulu for meetings and social functions. Perfectly balanced for business and leisure, the hotel offers nearly 15,000 square feet of combined meeting space. Expert on-site caterers, beautifully executed wedding receptions, retirement parties, and corporate functions. Reserve for events with dining and dancing.

Room descriptions and layouts

12 

meeting rooms

From 1 to 750 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

With over 1,000 hotel rooms boasting sweeping views of the Honolulu cityscape, surrounding mountains, and sunsets over the Pacific Ocean. Each room offers complimentary Wi-Fi, a microwave oven and a refrigerator. Suites include a fully equipped kitchenett It's your ideal accommodation whether you're visiting Honolulu for business, with a group, on a vacation, or simply looking for the perfect kamaaina hotel.

Our guest reviews

Our guest reviews for
Ala Moana Honolulu by Mantra

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,517 reviews

TripAdvisor Rating  4.0/5  4,871 reviews

Super average

Customer review rating 2.0/5

Max P. Couples - Confirmed reviews ALL

The room had a door which opened 5 inches to a railing which overlooked a mall carpark. Had to request a kettle be brought up to our room with teabags. Shower was like a spaceship to make it function with warm water. Room was very small.

Good location

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Check in was long. Ka aina rate was actually pretty good this time. Valet is crazy expensive.

Aloha and Good Afternoon Mr. Ka'ai, , Thank you kindly for your very generous feedback stemming from your most recent experience at the Ala Moana Hotel by Mantra. I sincerely apologize for the lengthy check in your experienced. Your feedback is great motivation for us to continue to deliver truly memorable experiences. Mr. Ka'ai as you are aware our guest’s feedback is our ultimate one true measure to benchmark our facilities & services, so any suggestions on how we can further improve your experience is most certainly always very welcomed & taken on board. We are addressing the check in delays with a blend of technology and increased staffing. Thank you again for the opportunity to deliver a truly memorable experience and we look forward to welcoming you back soon. Mahalo Nui Loa and Warmest Regards, Matthew McGuigan Hotel Manager | Ala Moana Hotel by Mantra 410 Atkinson Drive Honolulu, HI 96814 United States P: +1… | F: +1… | ma… | www.alamoanahotelhonolulu.com

Check in Line

Customer review rating 2.5/5

Sheila N. Families - Confirmed reviews ALL

It took over an hour to check in at the hotel with only two attendants working and later a third finally came to help. This is unacceptable

Aloha and Good Afternoon Mrs. N., Thank you very much for taking the time to share your comments regarding your stay at the Ala Moana Honolulu by Mantra. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with lengthy check in delays and staffing issues resulting in those delays to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Matthew McGuigan Hotel Manager | Ala Moana Hotel by Mantra 410 Atkinson Drive Honolulu, HI 96814 United States P: +1… | F: +1… | ma… | www.alamoanahotelhonolulu.com

Well located and a Good stay

Customer review rating 5.0/5

Buzz Families - Confirmed reviews ALL

The Staff was very helpful. Housekeeping was very accomodating and very clean. The Valet service was exceptional. The room was beautiful and perfect for a family with two teenagers.

Aloha and Good Afternoon Mrs. B., We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthew McGuigan Hotel Manager | Ala Moana Hotel by Mantra 410 Atkinson Drive Honolulu, HI 96814 United States P: +1… | F: +1… | ma… | www.alamoanahotelhonolulu.com

Good stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Our only concern was with the laundry, the washer kept taking our coin, practically paid $5 for a $3.50 load.

Aloha and Good Afternoon Mr. T., Thank you kindly for your very generous feedback stemming from your most recent experience at the Ala Moana Hotel by Mantra. I sincerely apologize for the issues with the washing machines. Thank you altering our team to this issue. Your feedback is great motivation for us to continue to deliver truly memorable experiences. Mr. T., as you are aware our guest’s feedback is our ultimate one true measure to benchmark our facilities & services, so any suggestions on how we can further improve your experience is most certainly always very welcomed & taken on board. Thank you again for the opportunity to deliver a truly memorable experience and we look forward to welcoming you back soon. Mahalo Nui Loa and Warmest Regards, Matthew McGuigan Hotel Manager | Ala Moana Hotel by Mantra 410 Atkinson Drive Honolulu, HI 96814 United States P: +1… | F: +1… | ma… | www.alamoanahotelhonolulu.com

Well located great staff

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Our house keeper was amazing she checked with us when we checked in and also when we needed anything very helpful. Always enjoy our stay

Aloha and Good Afternoon Mrs. M., We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthew McGuigan Hotel Manager | Ala Moana Hotel by Mantra 410 Atkinson Drive Honolulu, HI 96814 United States P: +1… | F: +1… | ma… | www.alamoanahotelhonolulu.com

Great stay!

Customer review rating 4.5/5

Nancy Families - Confirmed reviews ALL

We appreciated the kamaaina rate, the location, and the well-maintained facility. The only thing that wasn't excellent was the limited parking, particularly when we arrived back later in the evening.

Dear Nancy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Earl

Well Located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Comfortable and well located. The brunch buffet was disappointing - only eggs were scrambled. Friendly staff.

Dear Lonnie, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Earl

good stay

Customer review rating 4.5/5

Lulu Families - Confirmed reviews ALL

Very helpful disability equipped restroom

Dear Lynnette, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Earl

Excellent location and great staff.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Wonderful, centrally located hotel. Clise to the major shopping center, and only a few minutes from Waikiki.

Dear Dolores, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Earl

Good staygus

Customer review rating 4.0/5

Jon Families - Confirmed reviews ALL

Though crowded due to what seemed a graduation event and multiple sport teams staying, the stay was pleasant. I want to specifically call out the valet staff for their amazing customer service, attention to awaiting guests, as well as their friendly and upbeat attitudes. They definitely made me smile each morning I was there.

Dear Jon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Earl

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Starting off it was an okay stay, then later on both nights we had "neighbors" come knock on our door mistakenly and this occurred more then once. we also were told we weren't allowed to use our balcony ONLY at check in, due to construction.

Dear Alyssa, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Earl

The perfect hotel!

Customer review rating 5.0/5

Barry R. Couples - Confirmed reviews ALL

Great location, delightful staff and a room that was kept exceptionally clean. We could not have asked for anything more.

Dear Barry, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Earl

Good location

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Nice hotel good location slight wait for elevators and even longer for check in (lucky could just drop keys in check out area otherwise would have a long wait to check out as well) room was clean however upon check in small leak by the refrigerator however nothing a small towel couldn’t take care of overall satisfied

Dear Erin, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Earl

Everything was awesome!

Customer review rating 5.0/5

Neighbor I. C. Families - Confirmed reviews ALL

We had an enjoyable stay. Room, view, everything was nice. Staff were very friendly and pleasant.

Dear Amy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Earl

Location was perfect

Customer review rating 5.0/5

Brian Families - Confirmed reviews ALL

The hotel was centrally located with plenty of transportation and food restaurants in the area. The map given out at check-in was well received as we used it to navigate the surrounding area when we first arrived. The mall next door to the hotel helped us when we ran out of a few things we needed for our vacation. The staff was very helpful to our personal needs.

Dear Brian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Earl

Customer review rating 3.0/5

Gina T. Couples - Confirmed reviews ALL

The staff weee courteous and nice. The condition of the bed was terrible that I felt like being tortured every night. It needs to be replaced more often.

Dear Gina, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Earl

Great Short-Term Stay Hotel

TripAdvisor rating 4.0/5

johnhX2018TI Business - TripAdvisor review

Rooms are clean, but small. Not the best accommodations for long-term stays (i.e. over 1 week). Most airline crews use this hotel. Just a couple of suggested improvements: - For the business traveler, the hassock for the desk is not adequate. Rooms should have chairs with backs. - The hotel restaurant needs to open earlier than 0630. Most business & military travelers need to leave for work by 0700 or 0715 which makes it difficult to eat a good breakfast in the mornings.

Perfect Honolulu city location

TripAdvisor rating 5.0/5

HeinMan TripAdvisor review

We stayed two times for two nights and we were very glad we did so. Everything was perfect, we couldn#t complaint anything - just perfect! Only parking was a little expensive, but this is due to the location. Next door is a big shopping center, with less comfort parking is free there!

Signature

TripAdvisor rating 5.0/5

MargaretW2235 TripAdvisor review

So convenient. Added to hotel is the restaurant Signature. Happy Hour is a bargain and the food is excellent. Friday and Saturday eves live jazz. Wonderful. Do wish hotel had room service or just to be able to get a drink to go from the bar.

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