Mantra Sydney Central 4 stars

Customer review rating 4.2/5 1,204 reviews

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Mantra Sydney Central
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+ 13 Services

Hotel extras

  • Right in the heart of the city.

  • In the heart of China Town.

  • 10 minutes walk toInternational Convention Centre Sydney.

  • 10 minutes walk to Darling Harbour.

  • 10 minutes walk to Central Station.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEYPaying
  • Reception open 24 hours a day
  • LaundromatPaying
  • PorterPaying
Catering
  • BreakfastPaying
Leisure and activities
  • Babysitting on requestPaying
Business services
  • Self service business centrePaying
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Sydney Central

438 Sussex Street
2000 sydney
australia

Tel: +611300092878

Fax: (+61)2/92801411

Check-in from 14h00

Check out up to 10h00

  • By plane

    SYDNEY At 12km / 7.46 miles - Shuttle paying

Our accommodation(s)

Immerse yourself in the cosmopolitan vibe of the city with modern and spacious Studio Rooms, 1 Bedroom Suites, Open Plan Family Suite and 2 Bedroom Apartments, decked out with everything you'll need for your Sydney holiday. All rooms have wireless internet access, FOXTEL TV and movies, kitchen facilities, and many have balconies so you can take in the urban atmosphere.

Studio 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Studio 1 King Bed

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Studio 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Open Plan Family Suite 2 Queen Beds

  • Max. number of persons: 5
  • Area: From 50 m² / 538 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our guest reviews for
Mantra Sydney Central

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,204 reviews

Wonderful stay

Customer review rating 5.0/5

Olga Families - 16/04/2020 Confirmed reviews ALL

Our five-day stay at the hotel was a wonderful base to explore Sydney. The location in the midst of the downtown are and not far from the Harbour was ideal. The premises, even with the lobby under renovations were fine. Our room ( more like our apartment) was spacious, comfortable and well equipped. Cleanliness deserves five star rating.

Well located

Customer review rating 4.0/5

June Couples - 08/04/2020 Confirmed reviews ALL

The hotel was very well located for China town and Darling Harbour and the room was of a good size. A bit tired in places and there was an upgrade taking place in reception area. The staff were very helpful, but felt it would have been good to have had a bar and restaurant.

Dear June, Thank you so much for taking time to share your recent experience with us at Mantra Sydney Central. We appreciate your patience in regards to the refresh we were undergoing and you will be happy to know that our lobby refurbishment has been completed. We look forward to welcoming you back to presenting our new look and ensure you that we will do our best to give you the great hotel experience that many of our guests have grown so fond of. Kind regards, Kim Nguyen Guest Service Agent

Nice hotel and helpfull staff

Customer review rating 4.0/5

Remy Families - 06/04/2020 Confirmed reviews ALL

Quite a nice place and pleasant stay despite the COVID-19 situation. The hotel is well located and close to transportation (train and tram) as well as very close to Darling harbour. The rooms need a make-over as they start to look old but we understood that this was ongoing. Reservation system should also be reviewed: Our reservation via Accor hotel app was simply canceled without explication and by mistake (and giving the impression that it was under our request) Just one question we could not answer: At the exception of the room upgrade that was given "automatically" by the helpful front-desk staff, not sure the hotel follows all the "amenities" associated with Accor Gold status

Dear Remy, Thank you for taking time to share your recent experience with us. We're pleased to read that you had an overall good stay and thank you for your kind wards in regards to Max's excellent customer service, Max is definitely one of our front desk superstars. Please rest assured that we do take all feedback seriously and take them onboard to prevent future occurrence. We appreciate your loyalty with Accor and look forward to welcoming you back in future. Kind regards, Kim Nguyen Guest Service Agent

Well located

Customer review rating 4.0/5

Vickii Solo - 31/03/2020 Confirmed reviews ALL

The room was clean and tidy, however, I had to ask for milk ( open, used one in the fridge), the tv remote didn’t work and I had an iron but no ironing board. Considering how quiet the hotel was I was surprised at the room I was given and a balcony so small I couldn’t get onto it. It was not the room shown when I booked, it was much smaller. I feel that because I got a good deal on the room through qantas when I booked my ticket that the hotel gave me a sub standard room.

Dear Vickii, Thank you for taking time to share your review following your stay with us. We're pleased to see you had an overall good stay an our apologies for the milk issue. We always take into consideration our guest preferences since all our rooms have different layouts. Regrettably, we have let you down this time. We do hope for another opportunity to welcome you back for a much improved experience. Kind regards, Kim Nguyen Guest Service Agent

Excellent position, close to trams

Customer review rating 4.5/5

Gerry B. Couples - 26/03/2020 Confirmed reviews ALL

Have stayed here before very handy hotel will be lovely when alterations are finished Rooms still need a bit of work but we enjoyed our stay and our room with a balcony. Staff were very friendly and helpful. We will definitely be staying there again when our world settles down and back to normal.

Dear Mr B., Thank you so much for taking time to share your recent experience with us at Mantra Sydney Central. We're pleased to hear you had an enjoyable stay with us and the team looked after you well. You will be happy to know that our lobby refurbishment has been completed. We can't wait to welcome you back soon. Kind regards, Kim Nguyen Guest Service Agent

well located. close to transport

Customer review rating 4.5/5

Julie Families - 25/03/2020 Confirmed reviews ALL

Friendly and helpful staff. rooms clean and comfortalble

Dear Julie, Thank you so much for taking time to share your recent experience with us. We're pleased to see that you had a wonderful time at Mantra Sydney Central. We look forward to welcoming you back again soon. Kind regards, Kim Nguyen Guest Service Agent.

Poorly located in Chinatown. The dirty end of George St

Customer review rating 0.5/5

Kevin L. Couples - 23/03/2020 Confirmed reviews ALL

Poor. WE cancelled one hour after booking in, after our Cruise was cancelled. No refunds? Why? They need 30 days notice. No consideration was given that we had to fly out within 3 hrs. We never even unpaked. Very poor customer service relations.

Dear Kevin, Thank you for taking the time to tell us about your experience at Mantra Sydney Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can see that the booking was made via a Travel Agent/ Online Agent who have a different set of Terms and Conditions than those we have when guest books directly. However, seem as though the team missed an opportunity to explain this. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tate Manduku General Manager

Good stay

Customer review rating 5.0/5

Richard Couples - 22/03/2020 Confirmed reviews ALL

Fantastic

Dear Richard, Thank you for your fantastic Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Tate Manduku General Manager
Customer review rating 5.0/5

Anonymous Business - 20/03/2020 Confirmed reviews ALL

Very clean, very nice staff, and very nice spacious rooms

Dear Patricia, Thank you for your review. We're pleased that we have ticked all the boxes and your stay was perfect. Everyday the team take pride to strive in order to offer the best guest experience. We do hope to welcome you back soon. Kind regards, Kim Nguyen Guest Service Agent

Good location, excellent staff and manager! They're undergoing a renovation so it should even be better.

Customer review rating 4.5/5

Bill Couples - 20/03/2020 Confirmed reviews ALL

A little hard to see for us. It's name had changed to Manta. A little rough around the edges with the renovations but from what we see it'll be very nice.

Dear William, Thank you so much for taking time to share with us your recent experience at Mantra Sydney Central. We are pleased that you enjoyed your stay and do hope to have another opportunity to welcome you back for another perfect stay once the lobby refurbishment is completed. Kind regards, Kim Nguyen Guest Service Agent

Great location and staff very quick to rectify any issues.

Customer review rating 4.5/5

Leanne S. Families - 19/03/2020 Confirmed reviews ALL

My mother and I had planned a brief trip to visit her sister. On arrival their was a small issue with the room. When the manager found out later that day he upgraded us to a better room. We hadn't made a fuss bit they had heard us and had acted on us. I would definitely stay again over another hotel because of that fact. Not that we wanted a room upgrade but because we were listened to and heard. Well done Mantra.

Dear Mrs. Leanne, Thank you so much for your amazing review. Making our guests feel special is what we like to do and we're thrilled to see that you felt important with us - you are ! We do hope to welcome you back again and again. Kind regards, Kim Nguyen Guest Service Agent

Locate don direct tram line

Customer review rating 3.5/5

A.j. Couples - 19/03/2020 Confirmed reviews ALL

Despite the disruption in the lobby and front desk due to refurb. the staff were excellent- friendly, helpful and courteous.

Dear Mrs. Ann, Thank you so much for your review. The teams are absolutely over the moon reading your review. We do hope to welcome you back soon. Kind regards, Kim Nguyen Guest Service Agent

Great stay

Customer review rating 5.0/5

Kendyl Families - 18/03/2020 Confirmed reviews ALL

Lovely helpful staff

Dear Kendyl, Thank you so much for your review. Everyday, the team takes pride at offering the best service to all our guests and we're glad to hear that you had a perfect stay with us. We do hope to welcome you back for another perfect stay. Kind regards, Kim Nguyen Guest Service Agent

Well located, friendly staff

Customer review rating 4.0/5

Anonymous Business - 18/03/2020 Confirmed reviews ALL

Great, sized clean rooms, unfortunately, the upgrade on entry inhibits the welcome entry into the building. Staff were very helpful and welcoming

Dear Ms. Colleen, Thank you for your review. Everyday, the teams strive to make our guests feel welcome and it is our best reward to hear that you had a good stay with us. We do hope to welcome you back once the lobby refurbishment is finished for another comfortable stay. Kind regards, Kim Nguyen Guest Service Agent

good location

Customer review rating 4.0/5

Anonymous Solo - 18/03/2020 Confirmed reviews ALL

Nothing out of the ordinary and at the same time no issues. Front desk and some rooms under renovation but that was ok.

Dear Peter, Thank you for taking the time out of your day to provide us with feedback on your recent stay. Our team will be very pleased to hear that you found your stay pleasing and well located in the bustling city. We truly try our hardest to make your stay a seamless experience with the apartments and hope that we have made our property an easy choice. We hope to see you again soon. Tate Manduku General Manager

Construction

Customer review rating 2.5/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

The lobby was under major construction the entire time. The location was a bit shady, there was a massage parlor entrance THROUGH the hotel.

Dear Callie, Thank you for taking the time to tell us about your experience at the Mantra Sydney Central. On behalf of our team, I would like to apologise for any component of your stay that did not meet the anticipated calibre of service. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we do hope to welcome you back in the near future for an improved experience. Sincerely, Isabella Harris Guest Service Agent

Friendly staff

Customer review rating 5.0/5

Denise Solo - 17/03/2020 Confirmed reviews ALL

I love staying here as the staff are always friendly and helpful the only thing is the price is a bit high if it was more reasonable priced I would stay more often

Dear Denise Thank you for taking the time out of your day to provide us with feedback on your recent stay. Our team will be very pleased to hear that you found your stay pleasing and well located in the bustling city. We truly try our hardest to make your stay a seamless experience with the apartments and hope that we have made our property an easy choice. We hope to see you again soon. Kind Regards, Tate Manduku General Manager

Well located

Customer review rating 3.5/5

John A. Couples - 16/03/2020 Confirmed reviews ALL

slightly disappointing started well with a room being available early without balcony which didn't worry us what the receptionist didn't mention that it was a special needs room with no bath. we then asked about breakfast places and got told we could have a voucher for sister hotel which we took and only when checking out is when we found out that the vouchers were not free but cost 18 dollars no amount had been mentioned previously

Dear John, We appreciate your comments regarding your stay. It is always a pleasure to receive feedback from our guests and apologies for the misunderstanding. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve and better communicate our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tate Manduku General Manager

Not too bad

Customer review rating 4.0/5

Anonymous Friends - 15/03/2020 Confirmed reviews ALL

We check in on the 12th March and was shocked to realize the name has already change. (We wasnt inform way before hand) so having an issue to locate the hotel until we spot this small sticker on the glass panel. With luggages, it’s not really how you would love to start your holiday. Upon check in was serve by this Indian lady who was not welcoming at all, told her the issue she merely reply me oh, we just change, where did you book from? Ctrip, then Ctrip should tell you. This could have been handle better if she could really use some of her concern and reassure us that you all will communicate with your booking platform to ensure there is no such problem. The first room we got, 611 - was so bad, the showerhead start splashing all over, the bathtub water could not flow. I have no idea why on a low room occupancy we are still assigned with such a standard of room. On our 2nd night, thank god we managed to call the front desk and was talking to Max, he is the only few who really care. He tell us he will fix it and offer to change to a new room, then we were moved to the 3rd floor. Which the overall room is good and much better BUT there noise level is unbearable, my partner and I could not even sleep in peace. And we can even hear the traffic light every few minute. My god, with the screaming, it’s so bad til we have to change our room again. The 3rd time was this Indian guy who say he will do something for us in the morningn, which he kept his promise and manage to move me to the 8th floor and finally it is a good time and sleep. Your Indian female receptionist is really a letdown and make us feel like we are not even welcome to stay and I am asking for it when I merely check why are occupants not informed when the name of hotel is change. Is like a complete different name! Overall, thankful to Max and the Indian guy who actually help to ensure everything is alright.

Dear Peiching, We appreciate you choosing to stay with us and taking time to share your recent experience at Mantra Sydney Central. We are happy to see that you had an overall good stay with us and please rest assured that we are listening to your comments seriously and actionning them accordingly. We do hope to have another pleasure to welcome you back for a better experience. Kind regards, Kim Nguyen Guest Service Agent

Decent accomodation, great manager

Customer review rating 4.0/5

Ming Friends - 14/03/2020 Confirmed reviews ALL

The room is huge by today's standard and cleanliness wasn't too bad. Sufficient for our 4 night stay. We did have an an Issue with our room air conditioning when it was just blowing air for 2 nights (room felt humid and warm). Suba the hotel manager came to have a look and even offered to get a new room for us. When we declined he gave us his mega- powerful fan which was a great help. We would stay there again, knowing that we will be looked after.

Dear Ee Ming, Thank you so much for taking time to write a lovely review for us. We're pleased to know that despite of a little hiccup that was resolved seamlessly, the rest of your stay was pleasant. Suba is definitely one of our superstars. He will be over the moon to hear all your kind words. We do hope to welcome you back for better experience. Kind regards, Kim Nguyen Guest Service Agent

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