Peppers Broadbeach 5 stars

We had a very nice experience at Peppers, great facilities, large apartment and lovely warm pool.

The accommodation was amazing including the spacious rooms and stunning oceans views, however the standout for us was the customer service from all staff in the hotel. From cleaners, maintenance staff to hotel staff, everyone was very friendly and went out of their way to greet us or ask if we needed any assistance. This made our stay very pleasant, we would highly recommend this hotel.

Had a really enjoyable stay. Unit was super, staff excellent..

Apartment was excellent. Only problem was following directions to park and then book in - poor signage.

We had a great stay the staff were se helpful, The room was more than great, very clean Walking distance l mean 2 minutes to every thing We will be staying there again

The stat itself was reasonable. Room was not ready upon arrival. Reception advised they would let us know when ready. An hour later no notification from reception, so we decided to check and the room Had been ready. Offered a bottle of wine but no specification or instructions as to which or whether it was recorded on the system. Tv System is horrible and remotes don’t work properly. Very slow response.

Everything was perfect , the room , the service , the location . Every aspect of Peppers Broadbeach is Agrade . We had 3 nights here , next time it will definitely be longer . Thankyou Peppers for an amazing stay on the Gold Coast !

As per above

We had a great stay at Peppers and would have given a higher score if it hadn’t been for two issues. The first is the rediculous, inefficient and time wasting parking system. If your room rate includes parking you should not have to trawl over two floors of parking looking for empty spots displaying a red spot. On one occasion after searching for 20 minutes we had to go to the reception desk to ask where to park only to be told that ‘Sorry, we are over subscribed. Park in a visitors spot. You will be fined, but we will cancel it’. Also only having one lift working in Tower One, especially during social distancing, led to long and unacceptable wait time.

The apartment was comfortable and well appointed (although one set of powerpoints in the bedroom didn’t work). The view was amazing and the location perfect in Broadbeach.

We were so impressed with the way we were looked after when we called reception to say we weren’t given our membership welcome drinks. We were generously looked after with Byron Bay chocolates and a lovely bottle of wine. I wish I had taken the name of the man who out of his way to look after us.

Amazing view and beautiful appartments but when bond wasn’t released 2 weeks after we left I called and admin said it should be fine now. Still hasn’t been released so my husband popped in to ask why it’s not released and he just got attitude and rudeness. We stayed 6-8 July, now it’s 24 July and the bond is still being held. What do we have to do to get you to release the money?

Disappointing. Front office manager Kevin was very helpful but couldn’t give us apartment we had booked... also parking for hotel badly marked and no indication which lift to use to get to hotel.. Strata mixed with hotel DOES NOT WORK! Opposing objectives

Almost every aspect of our stay was awsome with the exception of the checkin process, specifically the information on parking and access. We found ourselves being lost as our information was minimal and the signage poor.

We were there for 8 nights, the first 3 facing south so right next to the construction site, so if the lovely Owen had not managed to move us to the northern side the holiday would have been a disaster. For the same tariff the apartments were incomparable. The northern side was flooded with winter sun most of the day and the layout was superior. It should be made known there is construction noise on the southern side and also, you should be able to select an apartment on the northern side. I did ask to be as high up as possible and felt this was ignored, we were on 27 out of 50.