Peppers Broadbeach

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Peppers Broadbeach

Customer review rating (ALL Rating) 4.4/5 1,837 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge.

  • Outdoor spa, heated resort pool, lap pool, and gymnasium.

  • Award winning restaurants on the doorstep.

  • Complimentary car space.

  • Located in the centre of Broadbeach and across the road from the ocean.

Hotel location

Peppers Broadbeach

21 Elizabeth Ave
4218 BROADBEACH
Australia

Telephone +61 7 5635 1000

Fax +61 7 5635 1055

Contact email

  • By plane

    GOLD COAST AIRPORT At 18km / 11 miles

GPS:-28.030805, 153.432188

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Wi-Fi
  • Meeting rooms

Your meetings and events

Designed for your small meeting needs our boardroom is set up to accommodate a maximum of 12 delegates and features a 60" LCD television screen which is suitable for presentation use from your laptop. The Boardroom is located on Level Three in Tower Two.

Room descriptions and layouts

2 

meeting rooms

From 1 to 12 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Soaring above the Gold Coast city skyline, Peppers Broadbeach offers exceptionally designed 1 and 2 Bedroom Suites and 3 Bedroom Skyhomes. Beautifully appointed, featuring generous living spaces, premium European appliances and exceptional interior design throughout with all suites offer iPod docks and many boast panoramic views of the Pacific Ocean. Spend your days relaxing in your stylish accommodation and experience all of its superior comforts including a pillow menu and gourmet minibar.

Our guest reviews

Our guest reviews for
Peppers Broadbeach

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,837 reviews

TripAdvisor Rating  4.5/5  4,111 reviews

Certificate of excellence 2022

Worst customer service. Dealing with Casey was horrible.

Customer review rating 1.0/5

Sss Couples - Confirmed reviews ALL

By far the worst customer service, was completely misleading, unhelpful, argumentative and rude.

Excellent facilty.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very good customer service with a late check out. Good location and excellent facilities.

Dear Randall, We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart

2 weeks after checkout the $200 deposit is still pending in my bank account. Why should I chase this up?

Customer review rating 2.5/5

Serge Friends - Confirmed reviews ALL

2 weeks after checkout the $200 deposit is still pending in my bank account. Why should I chase this up?

Smoking

Customer review rating 2.0/5

Rosemary M. Couples - Confirmed reviews ALL

Unfortunately our room was located next to a room not managed by Peppers and occupied by people that smoked on their balcony. Unfortunately, the Peppers staff were unable to stop the smoking and we were offered a larger room on a lower floor with no beach view or a refund. We took the refund and were able to book an Airbnb 2 bedroom apartment in Tower 1 with ocean view for an identical price for the remaining 6 days of our stay. The staff were very apologetic and helpful but seemed to not have many options to deal with smoking in a smoke free property.

Great location, friendly staff

Customer review rating 4.5/5

Casey Families - Confirmed reviews ALL

Central Broadbeach great access to most of the surrounds

Dear Casey, We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart

Lovely rooms in great location

Customer review rating 4.0/5

John Couples - Confirmed reviews ALL

Really nice apartments. Quality throughout. Great location n middle of Broadbeach. Only downside is lack of hotel restaurant, especially for breakfast.

Great location

Customer review rating 3.5/5

Kylie Families - Confirmed reviews ALL

This is our 3rd stay at peppers Broadbeach in tower 1 as I like the ocean front. Our air con did not work in our apartment this time. I did contact reception re this to not much help. Not impressive

Well located with secure parking and close to the beach and shops.

Customer review rating 5.0/5

David C. Couples - Confirmed reviews ALL

The staff were friendly and welcoming. The room size was good for what I needed. It is centrally located to everything which makes for a great holiday.

Dear David, We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart

Great location, fabulous, friendly staff

Customer review rating 5.0/5

Anna Friends - Confirmed reviews ALL

Casey on the front desk is the BEST, truly helpful, friendly and accomodating.

Dear Anna, We very much appreciate your comments regarding your stay at the Peppers Broadbeach and also Caesey. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart

Service needs improvement

Customer review rating 3.0/5

Stephanie Families - Confirmed reviews ALL

Accommodation itself was excellent but the service by reception left a lot to be desired. We checked in at tower 2 and was directed to tower 1 to access our room. When I got to the room the key didn’t open the door. I had to return to the other tower, leaving my mother and 2 children in the hallway of the 24th floor. When my husband arrived a few hours later he collected a key from reception and the same issue occurred. he too had to return to tower 2 reception. On another occasion I made an enquiry at tower 1 reception (with my child in pram in tow) regarding the accommodations facilities and locations (pools, gym etc) and queried if there was information in the room that I may have missed. I was told there isn’t any information in the rooms and to view the peppers website. I then asked what level the pool was and was directed to the level 4 lap pool. I then went onto the website and saw there was another pool, which the receptionist never mentioned. I went back down to reception and asked again and got the information I needed but it was extremely frustrating that this information was not forthcoming. The receptionist thought I was enquiring to buy an apartment. I have no idea what gave her that idea. I literally mentioned our room at first enquiry. The service needs improvement. Not accommodating whatsoever.

Parking Fines!!

Customer review rating 0.5/5

Julie C. Families - Confirmed reviews ALL

Expensive due to fines !! We arrived at Peppers around 2pm and parked underneath, not returning to our car until we left.. by 5.15 we had an $88 parking fine. We left around 10am the next morning and had another $88 ($176 if not paid within 14 days) fine at 9.47 am.!!! We had placed the parking permission permit on dash (not reading it) but now realize we had to park in a red spot park. We had driven around the maze downstairs (confusing for senior citizens!) and parked in a "Tower 2 Visitors park" and wrongly assumed it related to us. We were staying in Tower 2?? These fines spoilt our whole adventure - at the very least I would have expected common courtesy from the parking attendants who could have forwarded our personal folio number on parking permit to reception - who in turn could have advised us of the mistake. The response to my disappointment from assistant manager at checkout was " No point taking it further as the manager wont even look at it !! As for the resort -- our room was Magnificent !!

Great place to stay

Customer review rating 5.0/5

Deb Couples - Confirmed reviews ALL

Clean, spacious, great location and excellent facilities

Dear Debra, We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart

Perfect location with exellent facilities

Customer review rating 4.0/5

Colleen Families - Confirmed reviews ALL

The location was perfect, with restaurants, grocery shop and others within easy walking distance. The room was spacious, well furnished, great views, easy access. The swimming pool, spa and gym were great too.

Enjoyed the stay

Customer review rating 4.0/5

Emanuel P. Families - Confirmed reviews ALL

Great apartment, clean, well set up amazing views. Check in was a little unwelcoming, very systematic process, like you would expect at a cheap motel. Nothing wrong with that just expected a little more welcoming when paying 1000+ a night. Would be great to preorder order a few basics to be there on arrival, bottle of wine, milk, bread maybe. We arrived late on a public holiday (Monday 2nd of May) and nothing was open.. with 3 kids was a bit painful. We also ran out of towels on the 2nd day, a few extra pool towels would have been great A bit of a relationship with he restaurants down stairs, Mamasan, social whichever with some info & a few options in the apartment for delivery or at least pick up would have been good. Otherwise we really enjoyed the stay

Amazing service, second to none.

Customer review rating 5.0/5

Greg C. Solo - Confirmed reviews ALL

I came to Peppers Boradbeach from a ver bad customer experience at another hotel, the stay was perfect in almsot every regard, The staff are exceptional and nothing is too much of a problem. The internet service is fairly poor and resulted in me having to buy data for my phone, but the stay was exceptional, perfect location, perfect staff and perfect room, the only problem was that I could not extend my stay (I am still here after many weeks) but the hotel is full soon and I have no where else to go, but that is just because it is so popular. The parking can be complicated but once you work it out, it is fine, my room even had coffee maker and pods, the appliances are high end including a gas Miele cooktop. The view from the "ocean view apartments" is very good, the BBQ area is insanely good and clean, the foyer and hallways are immaculate, the lifts are fast and where I am at Broadbach you can walk to a TON of restaurants or a woolies. As I said the only complaint is internet and not being able to stay for another couple of months.

Dear Gregory, We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart

Loved it. We could live there

Customer review rating 5.0/5

Nick Couples - Confirmed reviews ALL

Both my partner and I stayed for a wedding. Great location. Great room & facilities.

Dear Nicholas, We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Stuart

Good location

Customer review rating 2.5/5

Andrew S. H. Families - Confirmed reviews ALL

Booked Tower 1 with ocean view for a March 2022 holiday but was forced to reschedule due to March Flooding. Re-booked for May and was told our booking would be the same in Tower 1. When we arrive we are in Tower 2 (NOT TOWER 1 as promised) floor 12 no Ocean view and the Hall way smelt so bad like wet dogs. Wrong Tower no ocean view and the place stunk. But the staff such as Michelle were wonderful and very helpful.

Outstanding service and superlative facilities

TripAdvisor rating 5.0/5

Teppy2022 TripAdvisor review

One would expect very high standards of accommodation at Peppers, and we were not disappointed! What made our stay even more delightful though was the service - from Zlatko in the car park to Jordan at reception. Professional, personal, informed and so pleasant…. We were delighted.

Dear Teppy2021, Many thanks for your positive review and feedback. Look forward to your return Regards Neil

Stayed in a 3 bedroom sky home

TripAdvisor rating 5.0/5

thed0c55 TripAdvisor review

The most amazing views , stunning , apartment was way more than we expected , huge spacious , everything there was 100% , beds very comfortable , proximity to shops , restaurants and entertainment perfect .

Dear thedOc55, Many thanks for your positive feedback and review Look forward to your return to Peppers Broadbeach Regards Neil

Perfect

TripAdvisor rating 5.0/5

MummyLizard TripAdvisor review

We loved the 2br premium ocean view appartment. The view combined with the appartment facilities allowed us to relax. The pools, gym and bbq area was used and appreciated. The proximity to the beach, the local supermarket, eateries and pacific fair meant transport wasnt required. I couldnt have been happier with my choice to stay at Peppers Broadbeach tower 1.

Dear MummyLizard, Many thansk for your review and feedback Look fowards to your return Regards Neil

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