Peppers Broadbeach 5 stars

Customer review rating (ALL Rating) 4.4/5 3,278 reviews

ALLSAFE approved hotel

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Peppers Broadbeach
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+ 11 Services

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge.

  • Outdoor spa, heated resort pool, lap pool, and gymnasium.

  • Award winning restaurants on the doorstep.

  • Complimentary car space.

  • Located in the centre of Broadbeach and across the road from the ocean.

Hotel location

Peppers Broadbeach

21 Elizabeth Ave
4218 broadbeach
australia

Fax: (+61)7/56351055

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 18km / 11.18 miles - Shuttle paying

GPS:-28.030805, 153.432188

Your meetings and events

Designed for your small meeting needs our boardroom is set up to accommodate a maximum of 12 delegates and features a 60" LCD television screen which is suitable for presentation use from your laptop. The Boardroom is located on Level Three in Tower Two.

Room descriptions and layouts

meeting room

From 1 to 12 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Outdoor spa, Heated resort pool, Lap pool, Theatrette, Gym, Sauna, Valet parking, Babysitting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Soaring above the Gold Coast city skyline, Peppers Broadbeach offers exceptionally designed 1 and 2 Bedroom Suites and 3 Bedroom Skyhomes. Beautifully appointed, featuring generous living spaces, premium European appliances and exceptional interior design throughout with all suites offer iPod docks and many boast panoramic views of the Pacific Ocean. Spend your days relaxing in your stylish accommodation and experience all of its superior comforts including a pillow menu and gourmet minibar.

Our guest reviews for
Peppers Broadbeach

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,278 reviews

Prime location

Customer review rating 4.5/5

Berni Families - 13/01/2022 Confirmed reviews ALL

This was the fourth time staying at Peppers Broadbeach and like before it was a great overall experience. We love the quality of the apartments, the friendly service, nearby amenities and fantastic ocean view. Truly helped us get into holiday mode quickly and relax after a tough Covid interrupted year.

Dear Bernie N., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil
Customer review rating 2.5/5

Anonymous Families - 13/01/2022 Confirmed reviews ALL

Fridge leaking, dryer not working. Property was dirty

Great position

Customer review rating 3.5/5

Roy H. Couples - 11/01/2022 Confirmed reviews ALL

I would have given a higher rating. However the first nights stay was in a sub-standard room. (Seemed to be only part furnished) The front desk was good enough to organise a change of the room the next day.

Dear ROY H., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Well located and close to restaurants

Customer review rating 4.5/5

Rosann D. C. Families - 10/01/2022 Confirmed reviews ALL

Room very nice and kept clean. Good location on level 6 however not good on level 3 overlooking restaurants.

Dear Rosann De C., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Staff were all very pleasant and accommodating

Customer review rating 4.0/5

Cameron F. Families - 10/01/2022 Confirmed reviews ALL

Generally the experience is always good at the resort. The standard of cleaning however is questionable. For the rates the property is charging, regardless of this time of year, there shouldn't be a need to ask the houseman to clean pubic hair and stool marks from 'clean toilets' on check in. Cutlery and cutlery draw was dirty and had crumbs and salt in the draws. Carpets were dirty and finger marks were all over the kitchen. Housekeeping standards are a big issue at this property and seem to be slightly worse than last time we stayed. We appreciate the challenges with COVID staff issues, this time of year and cleaners in general, however someone should go past and check the basics and rectify them before check ins.

Dear CAMERON F., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies about the standard of cleaning. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Amazing apartment , great location , friendly staff

Customer review rating 5.0/5

Kim Families - 09/01/2022 Confirmed reviews ALL

We stayed six nights , firstly in a two bed then a sky home. The sky home was amazing and your front of house staff were excellent. There was a slight delay with our room initially but Casey was lovely and provided chocolates and Prosecco which was greatly appreciated .

Dear Kim C., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Great stay

Customer review rating 5.0/5

Mary Families - 08/01/2022 Confirmed reviews ALL

It was our second stay at Peppers and we love it here. We booked last minute and everything ran so smoothly! Room was clean, staff were wonderful and location is perfect. With three children under five, everything was in walking distance. Can’t wait to stay here again

Dear Ngoc T., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

$1200 a night, paying for the view only

Customer review rating 3.0/5

Jason Families - 06/01/2022 Confirmed reviews ALL

The view was great but the rest of the stay was very mediocre at best. - not as clean as touted. Mounds of dust behind the TV, rust in and behind the sinks, fingerprints on all cupboards, pacifier under the bed, dust in every nook/cranny/vents - master bedroom, bed had a huge dip, kept rolling into the middle - balcony doors left unlocked, extremely worrying when I booked with a 3 year old. - mould in the showers - bit unusual to have room keeping at 4.30pm More so when out all day and coming back for a rest before dinner - the tv remote looked like it had been through the wash cycle a few hundred times. Tv was soooo slow to respond. For the price the fixtures need to be updated, cleaning needs much more attention.

Dear Son N., Thank you for taking the time to tell us about your experience at the Peppers Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil

Location is good however problems with room and service

Customer review rating 2.0/5

Boris Couples - 06/01/2022 Confirmed reviews ALL

The rooms curtains were removed which meant we were woken up every morning at 5am because of direct sunlight. We reported this problem on three occasions. No follow up provided to us. The bedroom air con also struggled as it relies on living air to cool but then it became problematic because we had to close the bedroom from the morning sunlight. The lack of no communication was frustrating. To top it off when I asked reception upon checking out best way to get to Brisbane airport was to get a cab.. she could not be bothered to offer other options. We will never return after having been here on two other occasions Hats off though to when we checked and the gift of a nice sparkling wine. But sadly it went downhill from then

Dear BORIS B., Thank you for taking the time to tell us about your experience at the Peppers Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil

Great stay, friendly staff

Customer review rating 4.5/5

Edward W. Families - 06/01/2022 Confirmed reviews ALL

The recent stay at Peppers Broachbeach was simply brilliant. The Skyhomes are stunning and a great vista of the beach and New Year's fireworks

Dear Edward W., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Excellent

Customer review rating 5.0/5

Hayley Families - 06/01/2022 Confirmed reviews ALL

We loved staying at Peppers Broadbeach - staff were very friendly, extremely clean apartments and excellent location, we’ll definitely be back!

Dear hayley k., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Good stay

Customer review rating 4.5/5

Dayna F. Couples - 05/01/2022 Confirmed reviews ALL

Overall experience and stay were exceptional. Only downfall is at times main tv remote did not work and the tv casting did not work for us -even after following instructions.

Dear SCOTT F., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil
Customer review rating 3.5/5

Gabriel W. Business - 05/01/2022 Confirmed reviews ALL

Great location, spacious apartment. A new washing machine would be good. Housekeeping was extremely poor - a bed that was haphazardly made, room was made very late in the day and I came back once with the bin left on top of the toilet. The glass top on the balcony was never cleaned and dirty throughout my stay.

Dear GABRIEL W., Thank you for taking the time to tell us about your experience at the Peppers Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil

Catch up with friends

Customer review rating 5.0/5

Steven Couples - 04/01/2022 Confirmed reviews ALL

Just a short stay but 10/10 again beautiful views very clean room very friendly staff

Dear Steven A., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Good location. Service so-so

Customer review rating 2.5/5

Sb Families - 03/01/2022 Confirmed reviews ALL

We'd recently stayed at a competitor hotel also had paid less for our stay yet the service was superb unfortunately the service at Peppers couldn't match. We booked a two bedroom premium ocean view apartment. When I called the reservation team I had told her that I had originally booked through booking.com. She seemed to be quite rushed and was bothered by my questions. I told her that I was advised by booking.com that my refund would take 24-48 hours. She was unempathetic and asked what their names were to which she then carried on because she was in a rush. When we arrived to check-in Peppers was not booked out or busy so we politely asked for an apartment on higher floor if possible. We were told that if we wanted to stay on a higher floor that the apartment room would not be as good which did not make sense. In fact we could only just see over the back of an old building in front of our view. When we asked if it was possible to get towels at the concierge, the man at reception seemed hesitant then asked for our room no. Although the location is excellent I think we'll be staying another hotel where our family feel welcomed by friendly and helpful staff.

Dissatisfied Customer

Customer review rating 2.0/5

Ben @. M. Families - 03/01/2022 Confirmed reviews ALL

We attended the hotel on Christmas Eve 2021 for 10 days to enjoy the amenities and the room and the location. One of the biggest gripes besides the weather which the hotel has no responsibility or control love is the lack of service and modernisation of the rooms. The rooms were very tired there was some blood stains on the bed, the sheets were not changed every day we repeatedly have to ask for extra towels the service did not want to mop or vacuum the floors or wipe the tables. The room was dusty and needed a paint and most disappointing for a service department was that there was a lack of kitchen appliances and equipment and we needed to buy our own cutlery, knife, frying pan, Brevell machine. I would definitely not stay at this hotel ever again.

great location, nicely appointed rooms

Customer review rating 4.0/5

Christie Couples - 03/01/2022 Confirmed reviews ALL

Our third time at Peppers and it was enjoyable as always. I was a little surprised to pay almost double the nightly rate this year compared to the same time last year especially when we were in the back tower so parts of our view were blocked by the first tower but that said staff were fabulous as always and we had a great time.

Dear Christie R., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

Good stay

Customer review rating 4.0/5

Sam M. Families - 03/01/2022 Confirmed reviews ALL

We had a great time and would return in a heartbeat

Dear Sam M., We very much appreciate your comments regarding your stay at the Peppers Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil

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