Mantra 2 Bond Street Sydney

Customer review rating 4.3/5 2,610 reviews

ALLSAFE approved hotel

Mantra 2 Bond Street Sydney
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+ 14 Services

Hotel extras

  • Located near all major tourist landmarks

  • Located in the middle of busy financial district

  • Access to major shopping precinct

  • Access to sydney restaurant and club scene

  • Train station directly across the road

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mantra 2 Bond Street Sydney

Cnr George St and Bond St
2000 sydney
australia

Tel: +611300092872

Fax: (+61)2/92509556

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY AIRPORT At 14.9km / 9.26 miles - Shuttle paying

GPS :-33.864506, 151.207594

Our accommodation(s)

Whether you're coming to Sydney for business or pleasure, Mantra 2 Bond Street offers a range of apartments to cater to all your needs. Choose from Studios, Executive Studios, One Bedroom, One Bedroom Deluxe and Two Bedroom Apartments as well as Three Bedroom Penthouses. All rooms are fully self-contained and designed with your comfort in mind. These spacious apartments feature broadband internet access, cable TV, mini bar and climate controlled air-conditioning.

3 Bedroom Penthouse

  • Max. number of persons: 6
  • Area: From 170 / 1830 sq ft
  • Views: City View, Harbour view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Penthouse

Our restaurants and bars

MEMENTO LOUNGE AND BISTRO

Type of cuisine: Bistro

Memento Lounge & Bistro celebrates our urban environment, located onsite at Mantra 2 Bond Street. Showcasing Australia's best produce, with sophisticated, modern food and exclusive selection of Australian and International wines with a designer fit out.

Our guest reviews for
Mantra 2 Bond Street Sydney

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,610 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,488 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Average

TripAdvisor rating 3.0/5

rebeccacusick 15/04/2021 TripAdvisor review

We booked for 3 adults - only provided with 2 towels and the sofa not made up, and nothing to make it up with. When we called and asked we were told they were running short on blankets?? Restaurant wasn't open and no room service - which we were not informed about when booking. Noisy during the night.

Girls weekend

TripAdvisor rating 3.0/5

NatS442021 14/04/2021 TripAdvisor review

Was firstly disappointed that we weren’t made aware when booking that the restaurant is currently closed and the hotel doesn’t offer room service either. Secondly the room was booked for three adults but there were only two towels, etc. and the sofa bed was not made up. The phone in the room was not connected so I had to call reception by looking up the number on my mobile and call using my phone. When housekeeping brought the extra towel it was dirty and had marks all over it, we also didn’t receive a blanket for the sofa bed and when I called again using my mobile I was told they had run out of blankets. The location was very handy to the shops in the city but rooms were very noisy from outside road and laneway noises

Hi NatS442021, thank you for the review and I do apologise for the negative experience at Mantra 2 Bond Street. Please rest assured this is definitely not our usual standard of service and your comments will be discussed in depth with the Executive Housekeeper as we look to implement the necessary improvements. Thank you once again for your feedback and we hope to have the opportunity to serve you better in the near future.

Fantastic

Customer review rating 5.0/5

Taylor Couples - 12/04/2021 Confirmed reviews ALL

Location was perfect, we were able to walk everywhere we wanted to go - Circular Quay, The Rocks, Darling Harbour, Barangaroo all within walking distance. Room was perfect for the two of us, we loved the floor plan and having a kitchen to cater for ourselves. We've stayed at "higher-end" hotels in Sydney and both commented that we would prefer to come back to the Mantra!

Great service

Customer review rating 4.0/5

Greg E. Families - 12/04/2021 Confirmed reviews ALL

Although we mucked up our dates, the staff at Mantra Bond Street were very helpful and found us alternative rooms without a problem. When we accidentally mislaid a personal item in a room we moved from, the front desk found it rapidly. The rooms were pleasant and it's a great location.

Great accommodation marred by poor management

Customer review rating 2.0/5

David E. Families - 12/04/2021 Confirmed reviews ALL

Checked in to a room that was already occupied. Moved to another room but woken up and startled around midnight with an intruder (man wearing shorts) entering room using an key card that obviously worked. Rang front desk and was informed it was a staff member who mistakenly entered the wrong room. Asked for a full explanation in the morning and was told the manager would contact me. This did not happen. The room itself was good with kitchen equipped with hot plates, oven and microwave. A good thing we didn't want to use them though as there was no rack in the oven and no pots or pans for use on stove or in oven. For a four night stay with no servicing during this period, we were not provided with any additional rubbish bags or other essentials. The room was essentially set up for a one night stay. With proper management and attention to detail this hotel could be great. Under current management it's less than a pass mark in my book.

Dear David E., Thank you for taking the time to tell us about your experience at the Mantra 2 Bond Street Sydney. As mentioned, I really am sorry for your experience at Mantra 2 Bond Street. Please rest assured we did try to make the contact the next day but without success. If you are heading back to the Sydney CBD, please drop me a line at da… and I am confident in delivering a much improved experience. This will include a complimentary night with upgrade, and with our Covid Safe program currently under review, I am confident in saying the same issues will not be repeated. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dan.

fabulous location,

Customer review rating 4.5/5

Marc M. Couples - 12/04/2021 Confirmed reviews ALL

absolute centre of town. Great room, everything very good including staff.

good service well located

Customer review rating 5.0/5

Jordan Friends - 11/04/2021 Confirmed reviews ALL

really awesome experience it was our first times traveling by ourselves and mantra made the whole process so smooth felt safe and comfortable and well located with tram out the front and easy to find

Great Room/Perfect Location

Customer review rating 5.0/5

Clint T. Couples - 11/04/2021 Confirmed reviews ALL

This place was perfect for us with beautiful rooms, great amenities, very friendly helpful staff in an ideal location. Thanks for the stay.

A Relaxing Stay

Customer review rating 5.0/5

Kim Solo - 11/04/2021 Confirmed reviews ALL

Great spacious studio apartment, comfy bed & all amenities supplied. Staff were exceptionally friendly & the welcoming treats were a pleasant surprise.

An excellent location, but even having regard to Covid-19 restrictions the necessary housekeeping has sadly been unacceptably restricted

Customer review rating 3.5/5

Angela M. Friends - 11/04/2021 Confirmed reviews ALL

Your location is excellent, but I had a stay of several days with no emptying of kitchen or bathroom waste and with no way to dispose of waste myself which was really against all health and hygiene requirements. Beds etc were not attended to by your housekeeping staff. Very disappointing in these very important respects.

Dear Angela M., Thank you for taking the time to tell us about your experience at Mantra 2 Bond Street Sydney. Please let me extend my apologies in regards to the confusion with housekeeping. We most certainly do have this available but on request through reception, I am so sorry if this was not shared with you on check in. Please rest assured this will be discussed in detail with the team and the necessary improvements made across our communication channels as a matter of priority. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dan.

Average room for exorbitant price

Customer review rating 2.0/5

Jack Couples - 09/04/2021 Confirmed reviews ALL

Mouldy shower. No Netflix or streaming - just plain old free tv through a low definition tv. Expensive parking Coffee wasn’t restocked I do appreciate the discount; paid for the room at half price as a reward for working through the pandemic as a healthcare worker, regular price is $700 for two nights but the room was so basic i can’t help but think that price is exceptionally exorbitant.

Dear JACK T., Thank you for taking the time to tell us about your experience at Mantra 2 Bond Street Sydney. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. First and foremost, I would like to extend my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the housekeeping issues and we will also take on board your feedback in regards to the streaming services. Just in regards to the coffee, while the rooms are serviced on request, anything additional can be delivered through reception 24 hours day. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dan.

Great location, everything within walking distance

Customer review rating 4.0/5

Victorian (. T. B. B. F. A. V. Couples - 08/04/2021 Confirmed reviews ALL

We were happy with the room and facilities however there wasn’t any cookware in the kitchen if we wanted to cook We just worked around it using the toaster for breakfast and cereal I would like to think you could get cookware from reception if needed, however this was not mentioned to is when checking in

Great Stay

Customer review rating 4.0/5

Losana Couples - 08/04/2021 Confirmed reviews ALL

We had an amazing stay at the Mantra 2. It was very convenient to get there, with the train station and light rail so close. The staff were so helpful. Checkin and out what a breeze. The room we were in was fantastic. Very spacious and clean. I would have given my experience a 10, but wasn't too happy with the parking situation. On my 2nd day I asked about parking as I knew i'd be coming back to the hotel late. Was told it was $40 which was fine. But we weren't told that space was very limited. So when we drove into the parking to find that space was very limited and all space was filled up we weren't too happy. We parked on the street, and had to set our alarms to 6am so we can move them from the loading zones. We were lucky to get a hotel parking spot at 6am, but it would have been even more frustrating if there was no spot at that time, and i'd have to find some paid parking close enough to the hotel. Not very convenient especially at the time of the morning. Other from that our stay was a wonderful one, and we will definitely stay here again. Thank you Mantra

Good stay but left disappointed

Customer review rating 2.5/5

Anonymous Families - 07/04/2021 Confirmed reviews ALL

The room was nice and spacious. The staff were friendly when we checked in, however we were recommended to park at the Wilson car park across the road (Aus Square) as the hotel car park was full. The staff did not tell us (but the car park did not have any signs or communicate this) that the car park would be closed on Sunday. The staff on Sunday morning basically said they cannot do anything and that we need to call Wilson and it just felt like it ‘wasn’t their problem’. Given that the hotel recommended we park there, I would have expected some better service in resolving the issue with Wilson.

Dear Anthony N., Thank you for taking the time to tell us about your experience at Mantra 2 Bond Street Sydney. While I am pleased to read you enjoyed our fully serviced apartments, I do apologise for the confusion and miscommunication with car parking. There is no doubt our car parking facility was extremely busy across the long weekend which did provide some challenges. This being said, I will ensure our communication strategies are reviewed with the team so there is no confusion moving forward. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dan.

Very good location

Customer review rating 4.5/5

Qaqing Couples - 07/04/2021 Confirmed reviews ALL

It's good location and comfortable to stay. The light rail just on the front of the door.

Relaxing weekend away

TripAdvisor rating 4.0/5

104ireneb 17/02/2021 TripAdvisor review

We have stayed at the Mantra Bond Street on quite a few occasions recently. The location is very convenient close to Circular Quay and The Rocks with the light rail station just outside the apartments. The rooms are very comfortable and clean, and the staff very friendly. We would recommend these apartments and will be staying again in the near future.

Hi 104ireneb, thank you for the great review and there is no doubt we are very lucky with our location and the access we have to the rest of Sydney. I am also pleased to hear you enjoyed our fully serviced New York Loft style apartments with our enhanced cleaning standards. I look forward to sharing your feedback and we hope to welcome you back again soon.

Nice stay

TripAdvisor rating 4.0/5

Peter G 10/01/2021 TripAdvisor review

Everything was very good on this stay. The staff were friendly and helpful and nothing was too hard for them. The position of the hotel is very good being near to Circular Quay and the Opera House and also The Rocks area, but also within walking distance to Pitt Street Mall and the City Shopping centre. The only negative really is that the carpet needs a clean.

Hi Peter G, thank you for the great review and I am pleased to hear that overall your stay was an enjoyable one. There is no doubt we are very lucky with our location and the access we have to all of Sydney's main attractions and it is also great to read the comments about the team. In regards to the carpet, I will ensure this is shared with the Executive Housekeeper as a matter of urgency and the necessary improvements implemented as priority. Thank you again for your feedback and we look forward to welcoming you back in the near future.

Mantra on the CityWe were in th

TripAdvisor rating 4.0/5

sagcap 26/12/2020 TripAdvisor review

We were in the executive suite with kit12 th floor, kitchen & lounge area - very nice room with all the mod cons! Centrally located in mid city. Pillows, bed, line all very comfortable. Will have to come back in non Covid times to experience all the hotel offers, but yes, we did have an excellent stay. All staff we had contact with were extremely polite & friendly.

Hi sagcap, thank you for the great review. Great to see you enjoyed our fully serviced apartments and the team was able to deliver a high standard of service throughout your stay. I look forward to sharing your feedback and we hope to welcome you back again soon.

Great Location

TripAdvisor rating 4.0/5

nickthegreek1969 03/07/2020 TripAdvisor review

Hotel is well located close to bus , train , ferry and light rail. Walking distance to all spots . Good range of restaurants and pubs close by. Shopping precincts on your doorstep. Great value for money.

Hi nickthegreek1969, thank you for the great review. Like most hotels we have had our challenges during the pandemic but I am very pleased we were still able to deliver a great guest experience. We thank you for the kind comments and look forward to welcoming you back again soon.

Exceptional Customer Service

TripAdvisor rating 5.0/5

LivAngelica 02/07/2020 TripAdvisor review

The Mantra went above and beyond our expectations to make a special weekend that much more memorable, cannot recommend them enough! The room was so beautiful, it had seperate rooms and was not only super clean but the decor was stunning.

Hi LivAngelica, thank you for the excellent feedback. It is very pleasing to hear the team was still able to deliver a great experience during what has been a very challenging period. I look forward to sharing and we hope to see you again soon.

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