Mantra Amphora Palm Cove 4 stars

Customer review rating (ALL Rating) 4.5/5 2,191 reviews

ALLSAFE approved hotel

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Mantra Amphora Palm Cove
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+ 6 Services

Hotel extras

  • Located across from beach

  • Tropical Lagoon Pool

  • Self-contained apartments

  • Award winning restaurants on the doorstep

  • Complimentary parking (subject to availability)

Hotel location

Mantra Amphora Palm Cove

49 Williams Esplanade
4879 palm cove
australia

Fax: (+61)7/40598101

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 24km / 14.91 miles - Shuttle paying

GPS:-16.747658, 145.670138

Our accommodation(s)

Mantra Amphora has accommodation to suit all types of travelers. Whether you're visiting Palm Cove on business, stopping overnight on your way around Australia, or enjoying a romantic getaway or holidaying with the kids, we've got the perfect place to stay. Our hotel rooms are a great, affordable option and the spacious 1 Bedroom Apartments are perfect for a romantic getaway. For families and larger groups our 2 and 3 Bedroom Apartments are ideal. Please note this property has stair access only.

Hotel Spa Room

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our guest reviews for
Mantra Amphora Palm Cove

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,191 reviews

TripAdvisor Rating 4.0/5

1,921 reviews

Perfect Location and Room

Customer review rating 5.0/5

Judez Couples - 02/12/2021 Confirmed reviews ALL

Arrived to a super friendly reception which smelt heavenly. We had a waterfront unit , ground floor which was perfect! Right next to restaurant which I was initially concerned about but not a problem at all. Unit had everything and view was so beautiful. Pool was amazing too. Would definitely choose this place again.

Perfect location in Palm Cove. Apartment was spacious and in a well appointed

Customer review rating 5.0/5

Anonymous Solo - 01/12/2021 Confirmed reviews ALL

Staff at reception were great. Loved every minute staying there

Good stay

Customer review rating 4.0/5

Anonymous Couples - 01/12/2021 Confirmed reviews ALL

short but lots of comfort

Great location, clean & spacious

Customer review rating 3.5/5

Lisa Families - 01/12/2021 Confirmed reviews ALL

Great spot, right across from the beach. Lots of room & very clean. Would have preferred if we could have been allowed in a one bedroom instead of two bed apartment (2 adults, 4y/o & baby) Only complaints were even on ground floor there were still stairs (hard with the bub), parking was a pain in a large car and there was no shade over the pool so we barely went in as too hot. Overall was a lovely stay but would probably try somewhere different next time for the above reasons.

well located

Customer review rating 3.5/5

Anonymous Couples - 29/11/2021 Confirmed reviews ALL

parking was hard at times. Stairs hard to manage luggage without lifts. Quiet and easy check in and out. Helpful staff. Needs wifi and foxtel in rooms.

Courteous Reception

Customer review rating 4.0/5

Karen Families - 29/11/2021 Confirmed reviews ALL

Pool is way to hot even in November. Communicate before arrival if any changes.

great stay

Customer review rating 4.5/5

Marcy Couples - 29/11/2021 Confirmed reviews ALL

really nice room, massive pool, great location and staff were very friendly

Good value for money

Customer review rating 4.5/5

Nic A. S. Couples - 29/11/2021 Confirmed reviews ALL

It was our second time staying and we will be back again, as we really enjoyed our short stay. Maybe it would be helpful to organise some sort of signage in the underground parking, indicating the building and rooms/appartements numbers on the exiting staircases., as it can be a bit confusing when you don’t know the place.

Customer review rating 5.0/5

Henry Solo - 28/11/2021 Confirmed reviews ALL

It was great and easy to check in and out

Customer review rating 5.0/5

Anonymous Solo - 28/11/2021 Confirmed reviews ALL

Very relaxing

Well located

Customer review rating 5.0/5

Joanne Couples - 26/11/2021 Confirmed reviews ALL

Couple of relaxing days enjoying the nice weather, great food and accommodation.

Really well located

Customer review rating 4.0/5

Anonymous Families - 22/11/2021 Confirmed reviews ALL

Had a lovely time but the tip for furniture in the units would be to put felt underneath as the people above us constantly scraped furniture on their tiles in excess of 2 hours.

Customer review rating 5.0/5

Anonymous Families - 22/11/2021 Confirmed reviews ALL

Units were immaculately presented and presented good value

Great location

Customer review rating 4.5/5

Andrew G. Couples - 22/11/2021 Confirmed reviews ALL

Nice clean big comfortable room and great welcome from reception on arrival

Customer review rating 4.0/5

Anonymous Families - 22/11/2021 Confirmed reviews ALL

Enjoyed the room and the pool was great. Very clean and tidy. Staff receptionist were very friendly and helpful. Thanks to the housecleaning staff as well overall a lovely place to stay. Sophia L.

Disappointing start to the holiday

TripAdvisor rating 3.0/5

Brian C 02/08/2021 TripAdvisor review

Whist the apartment was roomy and comfortable there were a number of issues. The unit had not been cleaned well. There was mould on the curtains and toilet door, the kitchen window had not been cleaned properly, the kitchen cupboard doors had grease stains and toiletries had been left by the previous occupants on the shower screen. There were also a number of maintenance issues, including a blind that didn’t function, a shower door that didn’t close properly and several lights that didn’t work. After reporting the problems to reception the apartment was given a good clean and the blind was replaced. The other maintenance issues were not addressed.

Dear Brian C, Thank you for taking the time to provide feedback on your recent stay. It is disappointing to read that your stay failed to meet both your expectations of the Resort and our goal of achieving a level of excellence in accommodation and service. Your feedback regarding the general cleanliness has been brought to the attention of the Executive Housekeeper and the Maintenance Manager. Unfortunately it is apparent that we must immediately focus much greater attention to detail in our quality control. I will personally discuss your feedback with all the cleaning and maintenance staff and utilize it as a source of immediate training for those staff members who failed to uphold the standards set by us. Please trust that the management team and the staff at Mantra Amphora take pride in the work that is delivered and care for the comfort levels of all our guests. Once again my apologies for your less than ideal stay with us. We hope to have the opportunity to welcome you back to Mantra Amphora. Yours sincerely Chris & Team

No welcome drinks for Accor members,no wifi for 3 days , rooms no cleaning because we don’t stay 8 days but we stay 4 da

TripAdvisor rating 1.0/5

julythamm43 14/01/2021 TripAdvisor review

No welcome drinks for Accor members ,no Wi-Fi for 3 days when we stay 4 days ,room no clean and bed no make it ,no change bed sheets,no new towels for 3 days ....so we not happy...no make sense to be members of Accor if we can benefit of the card ..sorry

Dear JULIE THAMM, Thank you for taking the time to tell us about your experience at the Mantra Amphora Palm Cove. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Loyalty is big at Accor and I am sorry that this was not apparent to you during your stay. At Mantra Amphora we provide sparkling water as welcome drink. I will follow up with our team as to why it was not placed into the room prior to arrival. The WIFI infrastructure had suffered a major failure and the entire building distribution was down. Please trust that the team has done all they can immediately and throughout to try and get it going again but sometimes such issues are not able to be resolved quickly and without time consuming contractor involvement. The connection was not out for 3 days so I will have to check with the contractor to get more feedback on your case specifically. Please note also that with full occupancy the WIFI speed experienced can greatly vary especially since Palm Cove overall is not blessed with lightning fast internet. Telstra and Optus outages and slow speeds from the ISP, possibly also due to the overall increased usage by full hotels across Palm Cove and the region, were common in the past 10 weeks and we are unable to improve on those. It is regrettable that you were not informed by your agent of the un-serviced rates. We unfortunately only operate with un-serviced rates for quite some time where additional servicing can be arranged at extra cost. It was decided then that any additional supplies for the room is provided free of charge via reception if needed. A system that is welcomed by the majority of our guests, but I understand your disappointment if you have not been advised at the time of booking so that the choice would have been yours. We do include weekly servicing in our rates which means that housekeeping will service apartments once a week if you stay more than 8 nights with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris & Team

Getaway

TripAdvisor rating 4.0/5

Markim78 05/11/2020 TripAdvisor review

Spectacular location, great pool and surroundings. Walking distance to the restaurants. The only negative is that the unit we had was a little tired and needed refurbishment. The cleaning staff were excellent especially “Christina” overall a great holiday.

Dear Markim78, Thank you so very much for your comments, we look forward to welcoming you back to Palm Cove in the near future. Sincerely, Chris & Team

Perfect Palm Cove

TripAdvisor rating 5.0/5

coralieg93 Couples - 06/01/2020 TripAdvisor review

We stayed in a very comfortable one bedroom apartment. Would certainly recommend the ocean view apartments. Clean and tidy apartment with a very comfortable bed. The gardens and grounds were lovely with lush tropical plants.

Dear coralieg93, Thank you for your lovely review of your experience at Mantra Amphora, Palm Cove - it is valued and appreciated. We hope to welcome you back to Tropical North Queensland in the not too distant future. Best regards, Chris & Team

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