Mantra Amphora Palm Cove 4 stars

Customer review rating 4.4/5 1,472 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mantra Amphora Palm Cove
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Hotel extras

  • Located across from beach

  • Tropical Lagoon Pool

  • Self-contained apartments

  • Award winning restaurants on the doorstep

  • Complimentary parking (subject to availability)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Manual temperature control
  • CAIRNS AIRPORTPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
Leisure and activities
  • Outdoor unheated pool
  • MassagePaying
Catering
  • BreakfastPaying
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Amphora Palm Cove

49 Williams Esplanade
4879
palm cove
australia

Tel: +611300092872

Fax: (+61)7/40598101

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 24km / 14.91 miles - Shuttle paying

GPS :-16.747658, 145.670138

Our accommodation(s)

Mantra Amphora has accommodation to suit all types of travelers. Whether you're visiting Palm Cove on business, stopping overnight on your way around Australia, or enjoying a romantic getaway or holidaying with the kids, we've got the perfect place to stay. Our hotel rooms are a great, affordable option and the spacious 1 Bedroom Apartments are perfect for a romantic getaway. For families and larger groups our 2 and 3 Bedroom Apartments are ideal. Please note this property has stair access only.

Hotel Spa Room

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Room

Our guest reviews for
Mantra Amphora Palm Cove

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,472 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,863 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great location

Customer review rating 4.4/5

David Couples - 16/01/2021 Confirmed reviews ALL

Stayed for a week in front water view apartment while extended family in other apartments around the resort. Some hiccups but overall a very relaxing stay

Dear Guest, Thank you for your review. We are glad that you enjoyed your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris & Team

Very good

Customer review rating 4.4/5

Mark Families - 16/01/2021 Confirmed reviews ALL

No Comment

Dear ,Mark Thank you so much for taking the time to let us know how you feel after your recent stay with us - it is appreciated and valued. Come back soon please. Best, Chris & Team

Great location

Customer review rating 4.4/5

Sue Families - 16/01/2021 Confirmed reviews ALL

Took my daughter on 2 night stay to explore the area and surrounds, came back after a great time we had in November 2019 at same place

Lovely , clean accommodation and great location

Customer review rating 4.4/5

Peter S. Couples - 16/01/2021 Confirmed reviews ALL

Lovely relaxing and the room was perfect

Excellent Stay

Customer review rating 4.4/5

Michelle H. Solo - 15/01/2021 Confirmed reviews ALL

Even though the hotel was heavily booked I got an upgrade to an apartment. The staff here are always super efficient, extremely helpful and friendly Hence why I stay at this hotel 4-6 times a year of not more

Dear Michelle, Thank you for your 5 Star Review! We are glad that you enjoyed your stay. We look forward to you back soon. Best regards Chris & Team

Location and views

Customer review rating 4.4/5

Jessica Friends - 15/01/2021 Confirmed reviews ALL

Loved the location and the spacious 2 bedroom apartment we had had everything we needed with top views and position would definitely stay again. Staff were so friendly and looked after us, only downfall was the cleanliness of the apartment felt a bit run down. Top bedroom air con remote holder - there’s a hole in the wall. The couch had rubbish underneath cushions, found two dead cockroach’s, the red cushion to put feet on was stained black and the stairways outside very dirty. Other than the cleaning issues above we found the apartment still great for location and value for money.

Dear Jessica, Thank you for your review. Your comments are appreciated and will be followed up. We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Best, Chris & Team

No welcome drinks for Accor members,no wifi for 3 days , rooms no cleaning because we don’t stay 8 days but we stay 4 da

TripAdvisor rating 4.0/5

julythamm43 14/01/2021 TripAdvisor review

No welcome drinks for Accor members ,no Wi-Fi for 3 days when we stay 4 days ,room no clean and bed no make it ,no change bed sheets,no new towels for 3 days ....so we not happy...no make sense to be members of Accor if we can benefit of the card ..sorry

Dear JULIE THAMM, Thank you for taking the time to tell us about your experience at the Mantra Amphora Palm Cove. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Loyalty is big at Accor and I am sorry that this was not apparent to you during your stay. At Mantra Amphora we provide sparkling water as welcome drink. I will follow up with our team as to why it was not placed into the room prior to arrival. The WIFI infrastructure had suffered a major failure and the entire building distribution was down. Please trust that the team has done all they can immediately and throughout to try and get it going again but sometimes such issues are not able to be resolved quickly and without time consuming contractor involvement. The connection was not out for 3 days so I will have to check with the contractor to get more feedback on your case specifically. Please note also that with full occupancy the WIFI speed experienced can greatly vary especially since Palm Cove overall is not blessed with lightning fast internet. Telstra and Optus outages and slow speeds from the ISP, possibly also due to the overall increased usage by full hotels across Palm Cove and the region, were common in the past 10 weeks and we are unable to improve on those. It is regrettable that you were not informed by your agent of the un-serviced rates. We unfortunately only operate with un-serviced rates for quite some time where additional servicing can be arranged at extra cost. It was decided then that any additional supplies for the room is provided free of charge via reception if needed. A system that is welcomed by the majority of our guests, but I understand your disappointment if you have not been advised at the time of booking so that the choice would have been yours. We do include weekly servicing in our rates which means that housekeeping will service apartments once a week if you stay more than 8 nights with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris & Team

Good Location Good Value For Money

Customer review rating 4.4/5

Victoria Couples - 13/01/2021 Confirmed reviews ALL

Very pleasant location Mantra Staff very welcoming on arrival and durning stay Accommodation very clean and in good condition Pool heavily used daily by a number of guests but not cleaned daily I think this should be a high priority always and especially during COVID

Dear Victoria, Thank you for the kind review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chris & Team

Fabulous accommodation!

Customer review rating 4.4/5

Brad L. Families - 13/01/2021 Confirmed reviews ALL

Fantastic holiday with fabulous accommodation

Dear Brad, Thank you for your 5 Star Review! We are glad that you enjoyed your stay. We hope to welcome you back to Palm Cove and the Mantra Amphora Resort. Warm regards, Chris & Team

Great spot

Customer review rating 4.4/5

Anonymous Families - 13/01/2021 Confirmed reviews ALL

We have stayed her several times now, staff are friendly, it’s in a great spot, rooms have all been pretty good, only thing I would say is having to pay for wi fi is abit much when you pay $400 a night

Dear Kylie, Thank you for taking the time to write about your experience with us. We are pleased to hear that you enjoyed you stay. We look forward to welcoming you back again soon. Kind regards, Chris & Team

Great stay

Customer review rating 4.4/5

Gavin M. Couples - 13/01/2021 Confirmed reviews ALL

Palm cove always a pleasure. So much better with a great spacious apartment with all the mod cons . Pool needs a little tlc though . But ok to get wet.

Dear Gavin, Thank you so much for taking the time to let us know how you feel after your recent stay with us - it is appreciated and valued. Come back soon please. Best, Chris & Team

Great location

Customer review rating 4.4/5

Michael G. Couples - 12/01/2021 Confirmed reviews ALL

Great stay and the location was amazing. Highly recommend.

Dear Michael, Thank you for taking the time to write about your experience with us. We are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon. Kind regards, Chris & Team

Manta amphora

Customer review rating 4.4/5

Julie T. Couples - 12/01/2021 Confirmed reviews ALL

We not very happy for our stay ,because we are Accor members and we supposed to have welcome...and no internet wifi for 3 days no cleaning the rooms because we need to stay up 8 days for to clean the rooms,change the bed sheets and the towels...very disappointed

Dear JULIE T., Thank you for taking the time to tell us about your experience at the Mantra Amphora Palm Cove. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is regrettable that you were not informed by your agent of the un-serviced rates. We unfortunately only operate with un-serviced rates for quite some time where additional servicing can be arranged at extra cost. It was decided then that any additional supplies for the room is provided free of charge via reception if needed. A system that is welcomed by the majority of our guests, but I understand your disappointment if you have not been advised at the time of booking so that the choice would have been yours. We do include weekly servicing in our rates which means that housekeeping will service apartments once a week if you stay more than 8 nights with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris & Team

Quiet get away

Customer review rating 4.4/5

Anonymous Couples - 12/01/2021 Confirmed reviews ALL

Loved the room and view. The bath was wonderful and relaxing just what I needed.

Dear Karen, Thank you for your lovely review! We are glad that you enjoyed your stay. We look forward to your return soon. Kind regards, Chris & Team

good stay

Customer review rating 4.4/5

Travis Couples - 12/01/2021 Confirmed reviews ALL

abit disappointed with the pool quality, it was unswimable for 3 days. very dirty

Very comfortable

Customer review rating 4.4/5

Anthony B. Families - 12/01/2021 Confirmed reviews ALL

Stayed 2 nights, late check out allowed free. Very nice place. Vivo restaurant food was great.

Dear Anthony, Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. See you again soon! Chris & Team

Well Located

Customer review rating 4.4/5

Karen Couples - 11/01/2021 Confirmed reviews ALL

Great experience in this hotel. Well furnished apartment in a great location. Quick walk to all amenities.

Dear Karen, Thank you for your kind review. We are glad that you enjoyed your stay and hope to see you soon. Sincerely, Chris & Team

Fantastic location, fantastic staff

Customer review rating 4.4/5

Luke M. Couples - 11/01/2021 Confirmed reviews ALL

Very well located in the heart of Palm Cove, best family resort we’ve stayed at in the area!

Dear Luke, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chris & Team

Well located, Good Stay

Customer review rating 4.4/5

Anonymous Families - 11/01/2021 Confirmed reviews ALL

We stayed in a Ocean View Apartment. The apartment was spacious and worked well for our family. We didn't like that our balcony overlooked the VIVO restaurant, as it wasn't private. We would recommend a blind for that side of the balcony and the kitchen window. I also would have got rid of the lounge buffet which was red, but going black from dirt. The pool was nice and large, but with all the rain that we experienced whilst there, it wasn't maintained enough, that it was turning green and the filtration wasn't working properly. Overall it was an enjoyable place to stay - just need to improve on those few things.

Dear MARK & ROSINA, We very much appreciate your comments regarding your stay at the Mantra Amphora Palm Cove. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris & Team

Great location, accommodation and pool area

Customer review rating 4.4/5

Christine Families - 11/01/2021 Confirmed reviews ALL

Staff very helpful, a few hiccups were attended to without fuss and the best pool area in Palm Cove. Apartment roomy and well stocked with whatever was needed. Second stay and will be back again.

Dear Christine, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We look forward to your return. Kind regards, Chris & Team

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