Mantra Aqueous Port Douglas 4 stars

Relaxing and easy

While the room was bigger than we expected, everything else was a huge letdown on our stay. Advertised as a luxurious hotel this was anything but. To begin with signs out the front were mouldy and dirty, the fountains did not work (which sometimes happens) but were left as an eyesore before you'd even reached reception. We were directed to the "secure" parking which was not secure as we did not once need our key to enter. During our stay we discovered that the ladder into the pool from our swim out room was very loose and possibly close to being unsafe. Our balcony spa leaked and most of the jets needed repair as you could not direct them anywhere in particular (some of them sprayed straight up to the top). We were told that there was no late checkouts due to the extra cleaning that was required around the COVID-19 requirements, however, I had to wash glasses before I could use them, there was sauce still on the stove top splashback and food still stuck to some of the cutlery. We were given a locals discount and the amount we paid was still higher than what we would normally but we thought we were getting a more luxurious stay. There is no way I would have paid the full price they were asking to stay in such a run down hotel. Or maybe we were just given the dodgy room because we paid less. Still not good enough as what they advertise is definitely not what you get.

Our stay was very relaxing and having a choice of four pools to choose from was a bonus. Room was great with everything you needed being supplied.

Great location to explore Port Douglas by foot. Comfortable stay with lovely reception team.

Great location, pool access rooms are brill

Lovely three night stay,, the room had a view over the pool. The spa bath on the veranda was very relaxing

The hotel is greatly located.

Great accommodation, friendly & helpful staff

Not bad but the hotel wasn't fully booked next to a family with baby annoying

I was only able to stay 2 nights but found everything was excellent, friendly staff, good facilties although the WiFi seemed unreliable at times.

We had a wonderful time. So close to town but a relaxed room and the balcony spa was great!

Lovely big rooms, quiet hotel and four big pools. We had good time for a weekend here. Short stroll from the Hemingways brewery and the beach. Gennie was very lovely and made our stay extra nice.

Staff were friendly and helpful.

We needed a well deserved rest & that’s exactly what we got! The room was a lot bigger than we thought too!

Enjoyed our stay. Room nice. Friendly staff. Mantra is close to the beach, shops , cafes and restaurants.