Mantra City Central Melbourne 4.5 stars

Name: Mantra City Central Melbourne
Address: MELBOURNE, 3000, AUSTRALIA
Telephone: (+61)1300092872
Rating: 4.1

Customer review rating (ALL Rating) 4.1/5 1,204 reviews

ALLSAFE approved hotel

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+ 7 Services

Mantra City Central Melbourne

We look forward to welcoming you to Mantra City Central! Maria Seroukas, Hotel Manager; citycentral.gm@mantra.com.au or 03 9664 2000

Maria SEROUKAS, Hotel Manager

Experience the very best of Melbourne at Mantra City Central, situated within the heart of this vibrant city and perfect for your next escape. Located near many of Melbourne's key attractions including the Emporium, Australia's largest designer shopping precinct, with local and international designers, along with 30 unique food icons. Full of heritage charm, Mantra City Central has a boutique feel complimented by modern furnishings with a collection of spacious 1 and 2 Bedroom Apartments.

Hotel extras

Heritage-listed Building
City Centre
next door to Melbourne's acclaimed shopping mecca:
Self contained accommodation
walking distance to theatres, dining and sporting arenas

Hotel location

Mantra City Central Melbourne

318 Little Bourke Street
3000 melbourne
australia

Tel: +611300092872

Fax: (+61)3/96631977

Check-in from 14h00

Check out up to 10h00

By plane
MELBOURNE INT AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS:-37.813, 144.96318

Our accommodation(s)

Mantra City Central is full of heritage charm, which echoes Melbourne's history and culture. Contemporary and stylish with original character features, the hotel offers a boutique feel with modern furnishings that complement the building's history. Accommodation is spacious and self-contained, with a choice of 1 Bedroom Apartments and 2 Bedroom Loft Apartments.

Urban Basement

Max. number of persons: 3
Area: From 50 m² / 538 sq ft

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

1 Bedroom

Max. number of persons: 3
Area: From 50 m² / 538 sq ft

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Studio Loft Apartment

Max. number of persons: 2
Area: From 40 m² / 431 sq ft

2 Bedroom Loft Apartment

Max. number of persons: 4
Area: From 70 m² / 753 sq ft

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

2 Bedroom Heritage Apartment

Max. number of persons: 5
Area: From 85 m² / 915 sq ft

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

2 Bedroom Rooftop Terrace

Max. number of persons: 4
Area: From 70 m² / 753 sq ft
Views: City View *
Most of the accommodation: Balcony, Terrace *

Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Suits us Very well located

M. Couples - 23/03/2020 Confirmed reviews ALL

We have no complants Staff all very helpful

Dear M., Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Courteous staff who went above and beyond

Jodie Families - 23/03/2020 Confirmed reviews ALL

Great location friendly staff who went above and beyond. Room was lovely and a huge thank you for the upgrade for my daughters birthday - a fabulous surprise. Has a great time in Melbourne

Dear Jodie, Thank you for your 5 Star Review! It was our pleasure to upgrade yourself and your daughter for your daughter's birthday and we're very glad you enjoyed your stay. I will be sure also to pass on your comments to the team member mentioned. We do hope to see you at Mantra City Central again soon! Kind regards, Catherine

Well located

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

I was given an upgrade however I was happy with what I booked and would've preferred that room choice as the room I was upgraded to had stairs to get from the door to the living area and bedroom which wasn't great with having to carry a suitcase up. I also have to check out at 6am but no one was at reception.

Thank you for taking the time to tell us about your stay at Mantra City Central Melbourne. I am sorry that your experience did not meet your expectations. Firstly, it is wonderful to hear that you enjoyed our central CBD location! In regards to the room upgrade, the room you had booked required you to go up and down more stairs than the room we upgraded you to; for this reason we thought you would be more comfortable in the new room, but I do apologise that this was not communicated to you when you checked in. Being a small, boutique hotel our reception is not open 24 hours -- please do let us know if you experienced any difficulties with your departure and we can look at how we can resolve these issues for future stays. We appreciate you sharing your concerns, and we hope to see you again in the not too distant future. Sincerely, Catherine

Well located

Tony Couples - 22/03/2020 Confirmed reviews ALL

Excellent location with friendly and helpful staff.

Dear Tony, We very much appreciate your comments regarding your stay at the Mantra City Central Melbourne. We are delighted to read that you enjoyed the location of the hotel and the services of our staff. I'm sorry to hear that you had difficulties with your luggage between our hotel and our partner car park. Our location truly is superb in the middle of Melbourne CBD, and given the location and being a heritage building we unfortunately do not have car parking on site and have limited alternative options. Please do call ahead next time you stay with us and we will be more than happy to help you drop off your luggage at the hotel before you park. Thank you again for taking your time to provide us feedback. We look forward to seeing you again soon in the near future. Kind regards, Catherine

Denise Families - 21/03/2020 Confirmed reviews ALL

Good location, friendly and helpful staff. all the facilities you need in a compact space.

Dear Denise Thank you for your Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Sincerely, Psyche

Well located

Lorraine Couples - 19/03/2020 Confirmed reviews ALL

Stayed twice now, roo ms are not cleaned well microwave was dirty,shower tap needs to be changed to a more user friendly handle. The hotel needs a ramp to get heavy cases up to reception. Location is brilliant and easy to get around the city.

Dear lorraine s., Thank you for taking the time to tell us about your experience at the Mantra City Central Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Psyche

Was a bit crammed dark like dungeon , but good location and clean

Garry L. Couples - 18/03/2020 Confirmed reviews ALL

Was a bit crammed dark like dungeon , but good location and clean

Dear Garry, Thank you for taking the time to tell us about your experience at the Mantra City Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior experience for every customer; therefore your feedback is very important to us and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria

Well located. Nice and well kept premise

Michael Families - 18/03/2020 Confirmed reviews ALL

Very nice. The experience was great

Dear Michael, We very much appreciate your comments regarding your stay at the Mantra City Central Melbourne. We are delighted to see that you enjoyed your stay at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again in the near future. Sincerely, Catherine

Well located with a bad smell

Jenny Friends - 18/03/2020 Confirmed reviews ALL

The location was good (if being smack-bang in the middle of the city is your thing) and our room/flat was decent. The person at the front counter was really friendly and helpful - kudos to her. The hotel was fairly cheap so my expectations weren't that high to start with, I wasn't expecting some Hilton-level of fancy sheets and marble bathrooms. However, while I could have let the half-assed cleaning (what was the spatter on my bed-head?!) and the grotty pigeon aviary outside the window pass, the SMELL of the room was hard to ignore. The whole place had a penetrating rancid smell that hit you like a wall as soon as you opened the door. Did something die in there? I'd rather not know... One got used to it after 30 mins or so, but I had to wash everything in my packing when I got home as the smell had infused the fabric. Vile.

Dear Jenny, Thank you for taking the time to tell us about your experience at Mantra City Central. I’m terribly sorry to hear that your room had a bad smell whilst you stayed with us. I can confirm that I have addressed your feedback with our Maintenance Department who will investigate further into the issue as this is definitely not the standards that I would expect my guest to experience. I have also addressed your comments with our Housekeeping department and I do apologise that the cleanliness was not up to our Mantra standards. On a lighter note, I’m happy to hear that the receptionist at the counter was friendly and helpful and that you enjoyed our central location. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria

Well located, great staff and cute decor.

Maria D. Solo - 18/03/2020 Confirmed reviews ALL

I have given my score because I asked for a quiet room. It wasn't. There was loud laughter and talking from the afternoon when I arrived. I presumed it was other guests. When I returned in the evening I thought the voices were louder and when I opened the window it was obvious it was coming from somewhere in the street. With the window closed the voices were so loud it sounded like they were in the room with me and even though the staff were quick to move me after my first noisy night where I didn't sleep, the second room was just as noisy. Again, it was so loud that it sounded like there was inside my living room, especially because they were drunkenly laughing and talking all night till around 5 am. Another sleepless night. I was exhausted and not happy but thought if I asked to be moved yet again, I'd be labelled as "that" kind of guest. I loved the location, it was fantastic. I did mention the issue to the staff and the manager apologised and did mention that there are bars close by, that there had been other complaints, that there was a limit in place on the noise and that she would check the cctv to see what had happened. I understand but not all rooms face the bars etc. I think a credit voucher would have been appropriate considering I hadn't slept for 2 nights. I would come back again if I could be guaranteed that I'd have a quiet room no matter what night of the week it is.

Excellent location, all right stay.

Brian Solo - 18/03/2020 Confirmed reviews ALL

The only issue i have is that since i had a front location room, which was directly opposite a night club at level 5, the noise was annoying, however when i return I would ask to have a room away from the front.

Dear Brian, Thank you for taking the time to tell us about your experience at the Mantra City Central Melbourne. I'll be sure to pass on your praise to the staff members mentioned! I am sorry however that you experienced some noise issues during your stay. We would truly like to welcome you back to Mantra City Central - please contact us direct when you do so and we would be more than happy to provide you with room away from the front. We appreciate your sharing your concerns, and it is our hope to see you again soon in the near future. Sincerely, Catherine

Well located

Anonymous Families - 17/03/2020 Confirmed reviews ALL

Housekeeping let it down only done once in 5 night stay asked for towels didnt come till asked again next day. One of those nights was public holiday.

Thank you for taking the time to tell us about your experience at the Mantra City Central. I sincerely apologize for the Housekeeping issue you encountered during you stay with us, I can confirm that your feedback has been addressed with our Housekeeping Department. Your feedback is very much appreciated and I do apologize that we let you down during your stay with us. I do hope we have the opportunity to welcome you back in the near future. Sincerely, Maria Seroukas

Dungeon in a nice location

M Business - 17/03/2020 Confirmed reviews ALL

Staff are really nice and incredibly helpful but the room had almost zero natural light. There was a small table, but this was small and round, which makes it hard to work at. In addition, the shower had a leak which jetted water directly up into the fan (above the shower) and also dripped cold water onto me. The location was really good, the room was clean and, as mentioned above the staff very friendly and helpful.

Dear M, Thank you for taking the time to tell us about your experience at the Mantra City Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria

Well located good stay

Victor Families - 17/03/2020 Confirmed reviews ALL

Room for the night in Melbourne CBD everything was good

Dear Victor, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Yours sincerely, Catherine

Well Located and Great Stay

Clancy Couples - 16/03/2020 Confirmed reviews ALL

Our room was spacious, clean with a small kitchenette thus great for our 3 day. The front desk staff helpful and professional

Dear Clancy, Thank you for taking the time to tell us about your experience at the Mantra City Central Melbourne. It is wonderful to hear these comments about our front desk team! At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We were unable to upgrade you over your stay due to room unavailability, and we apologise for not communicating this to you when you checked in. I am glad though that the room you did have was just right for your three night stay. We appreciate the feedback you have provided, and hope that you will have the opportunity to stay with us again in the near future. Sincerely, Catherine

Well located

Tracy Friends - 16/03/2020 Confirmed reviews ALL

Unfortunately the room l booked was not what l booked so they changed us to another room which still wasn’t what l booked staff was friendly 1 roll of toilet paper for 4 nights and no bun liners for a 4 night stay abit disappointing

Dear Tracy, Thank you for taking the time to tell us about your experience at the Mantra City Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and I can confirm that we have addressed your feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Seroukas

Didn't stay - had to cancel booking due to corona virus restrictions and you wouldn't refund

Very D. Business - 14/03/2020 Confirmed reviews ALL

I had to cancel my trip to Melbourne due to the current situation with corona virus. You refused to change the booking, citing your non-refund policy. I get you are well within your terms and conditions but this was hugely disappointing given the circumstances. It was booking made via Qantas Hotels and Qantas in contrast was very accommodating with flights booked for this visit, providing full credit for use in the next 12 months. Qantas’ actions are an excellent example of how businesses should act towards long-standing customers in the current circumstances. Mantra’s (where I have frequently stayed over the years) unfortunately is not, and I’ll be choosing to book my Melbourne hotel stays elsewhere in future.

Dear Kellyann, Thank you for your feedback. I sincerely apologize for the issues you encountered regarding your reservation. We have contacted you directly and we hope we can further assist you. Best regards, Maria Seroukas

Great location, lovely rooms

Katrina Families - 14/03/2020 Confirmed reviews ALL

We spent the weekend in Melbourne at the Mantra was a great place to 'call home' for a couple of days. It was conveniently located and very comfortable which made our stay more enjoyable.

Dear Katrina Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Alright.

Anonymous Couples - 14/03/2020 Confirmed reviews ALL

Bathroom was very dated. For a loft room the aircon should be up higher to cool the sleeping area. Staff were helpful. Good location.

Dear Maxie, Thank you for taking the time to tell us about your experience at the Mantra City Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Seroukas

Well located, great service

Leris D. Business - 13/03/2020 Confirmed reviews ALL

Only downside was the free breakfast had to be claimed at a different branch of mantra a few blocks away. Also when I checked out, there was nobody at the reception hence I was never refunded my $50 safety deposit

Dear Leris We are glad that you enjoyed your stay and our location and look forward to your return. We understand the inconvenience of having to move to another property for breakfast, sadly we don't have a restaurant inside our property. On the other side, the bond should automatically return to your account after check out, although depending on the bank it could take up to a few weeks. If you still haven't received the amount, please contact us on this email: ci… and we'll try to speed up the procedure! Kind regards, Psyche

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