Mantra Heritage Port Douglas 4 stars

Customer review rating 4.2/5 320 reviews

+ 7 Services

Hotel extras

  • Located in centre of Town

  • Complimentry BBQs and common area

  • Spacious self-contained apartments

  • Outdoor Pool and Spa

  • Close to restaraunts and bars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parking
  • 100% non-smoking hotel
  • Air conditioned
  • CAIRNS AIRPORTPaying
Leisure and activities
  • Outdoor unheated pool
Business services
  • Copy/print service available
Information message

In accordance with recent Government directives in response to slowing the spread of COVID-19, Hotel facilities may experience temporary closures or changes to operating times and/or services provided. Please contact our reception for further details.

Hotel location

Mantra Heritage Port Douglas

16 Warner Street
4877
port douglas
australia

Tel: +611300092872

Fax: (+61)7/40842333

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 65km / 40 miles - Shuttle paying

GPS :-16.482759, 145.462916

Our accommodations

This ideal holiday accommodation located in the centre of Port Douglas offers direct access to Macrossan Street and is walking distance to Marlin Marina. Each of the stylish Hotel Rooms, 1 and 2 Bedroom Suites at Mantra Heritage include air conditioning, ceiling fans, internet access (charges apply) and cable TV, perfect for a tropical family holiday or couple's romantic getaway.

Hotel Room

  • Max. number of persons: 2
  • Area: From 42 / 452 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Room

Our guest reviews for
Mantra Heritage Port Douglas

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

320 reviews

Great location

Customer review rating 4.2/5

Robyn B. Couples - 02/04/2020 Confirmed reviews ALL

Unfortunately we had to cut our trip short due to the Corona Virus, but in the short time we were there we were very impressed, particularly with the location. The facilities were clean and the gardens were lovely.

Dear Robyn, We very much appreciate your comments regarding your stay at Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope you may visit us again once the travel restrictions are lifted. Sincerely, Brad C. and Team

great place

Customer review rating 4.2/5

Tammy Families - 29/03/2020 Confirmed reviews ALL

Everything was great

Dear Tammy, We very much appreciate your comments regarding your stay at the Mantra Heritage. It is always such a pleasure to receive positive feedback and we are delighted to hear that you received excellent service during your stay. Please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Brad C.and Team
Customer review rating 4.2/5

Paul Couples - 27/03/2020 Confirmed reviews ALL

We got up graded and the room was perfect. Very clean

Dear Paul, We very much appreciate your comments regarding your stay at the Mantra Heritage. It is always such a pleasure to receive positive feedback and we are delighted to hear that you enjoyed your stay and your upgrade. I will be sure to pass your feedback about the very clean room onto our housekeeping team. Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Brad C.and Team
Customer review rating 4.2/5

Russell F. R. B. C. Business - 23/03/2020 Confirmed reviews ALL

Thank you very much for the service me and my staff enjoyed staying there very much and will stay there again in the near future. Cheers Russell W. R &M W. Building C. Cairns

Dear Russell, Thank you for your comments! We are glad that you and your staff enjoyed your stay at Mantra Heritage and look forward to welcoming you again. Sincerely, Brad C.and Team

Nice staff Good location but not great stay

Customer review rating 4.2/5

Tim Couples - 15/03/2020 Confirmed reviews ALL

Good staff seemed to care, the location was very good, comfortable bed and place was clean. Negative side was 2 days had cold showers as no hot water, Internet was hit and miss, the decor seemed tired. Also building work going on next door with pneumatic drill going from 8am to 4pm so did not stay by the pool.

Dear Tim, Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is pleasing that the staff were friendly and the location great, though I note your comments about the WIFI and the cold showers. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brad C. and Team

Disappointing stay

Customer review rating 4.2/5

Anonymous Couples - 14/03/2020 Confirmed reviews ALL

The plus was location right in the middle of the main street and the pool was nice and relaxing, but that was all that I enjoyed. The room we had was a one bedroom king suite with an in suite jacuzzi on the porch. The room smelled musty, when we checked in the front office was closed so the keys were given out via phone so no opportunity to talk to someone for a room change, the internet worked for about 3 hours the 3 days we were there. Being on vacation I had conference calls that I needed to be on and could not with the internet out. The air conditioner was one unit that was in the bedroom and only cooled the bedroom if the doors were closed and the rest of the suite stayed hot. There are numerous cute little boutique hotels in the area, I’d pick one of those.

Dear Paul, Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The WIFI provided is generally a good connection and I am sorry to read that during your stay it was not reliable. We appreciate your sharing your concerns, and if you decide to return to Port Douglas please contact me directly so I can ensure your next experience is much more positive and memorable. Sincerely, Brad C. and Team
Customer review rating 4.2/5

Tony Solo - 11/03/2020 Confirmed reviews ALL

A great relaxing time at heritage once again.

Dear Tony, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brad C.

Great place to stay

Customer review rating 4.2/5

Nicola Couples - 04/03/2020 Confirmed reviews ALL

Got upgraded to a swim up hotel room, awesome. Located smack in the middle of town. Easy access to shops and groceries. Loads of restaurants walking distance. Easy walk to marina. Lovely swimming pools. Staff very friendly and helpful.

Dear Nicola, We very much appreciate your comments regarding your stay at the Mantra Heritage. It is always such a pleasure to receive positive feedback and we are delighted to hear that you received excellent service during your stay. I will be sure to pass this feedback into all of our team members at Mantra Heritage. Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Brad C.and Team

Nice room, however no wifi and pillows smelt of sweat

Customer review rating 4.2/5

Local W. Business - 04/03/2020 Confirmed reviews ALL

Lovely room, smelly bed pillows yuk

Dear Sally, Thank you for taking the time to tell us about your experience at the mantra Heritage. I am glad to hear that you enjoyed the room and please accept my sincerest apologizes for the pillows. I have notified housekeeping who have since replaced the pillows in this room. As for the Wifi you can get a code free of charge by requesting this at the front desk. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns to assist us in maintaining our high standards. Please let us know when you next return to Port Douglas and we will ensure you are well looked after Sincerely, Brad C. and Team

Fantastic stay.

Customer review rating 4.2/5

Belinda Couples - 01/03/2020 Confirmed reviews ALL

Staff are excellent, position ideal. Best located room.

Dear Belinda, Thank you for your great review! We are glad that you enjoyed your stay and our convenient location at Mantra Heritage. I will be sure to pass on your comments to our team. Please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Brad C

well located nice pools

Customer review rating 4.2/5

Caroline K. Couples - 27/02/2020 Confirmed reviews ALL

had to move rooms as tiler making loud noise .unit balcony very dirty .no beach towels had to ask . Kitchen tools dirty and frying pan unusable .cooking top not been cleaned for months just wiped . No coffee machine .

Dear Caroline, Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If or when you return to Port Douglas please contact me direct so that I can arrange a great price and a great room for you. Sincerely, Brad C. and Team
Customer review rating 4.2/5

Sarag Solo - 25/02/2020 Confirmed reviews ALL

The team member who checked me in was an absolute heartist and left a great impression

Dear Sarah, Thank you for taking the time to review your recent stay at Mantra Heritage! We are glad that you enjoyed your stay and our convenient location. I will pass on to Rachel your praise! Kind Regards, Brad C. and Team

Great staff, clean but disturbed all night by servo across the street.

Customer review rating 4.2/5

Sophie F. Solo - 25/02/2020 Confirmed reviews ALL

Receptionist was fantastic, rooms clean and so was the rest of the hotel. I was placed 2 floors up facing a busy 24hour servo. Room 1402. Would stay again but not on that side of the hotel. a bit pricy for what you got, but it is Port Douglas I suppose.

Dear Sophie, Thank you for review! At Mantra, we strive to provide a superior service experience for every customer; We have a number of rooms within our property with many different views and would have been more than happy to show you some other options.Thank you for you comment on our fantastic receptionist, I will be sure to pass your comments on to our team . Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Brad C. and Team

Great location

Customer review rating 4.2/5

Bronwyn R. Solo - 24/02/2020 Confirmed reviews ALL

Friendly staff, clean rooms and a great location

Dear Bronwyn, Thank you for your review from your recent stay at Mantra Heritage! We are glad that you enjoyed your stay and it is pleasing to read that the friendly staff and clean rooms attributed to your enjoyment. We look forward to welcoming you back to Port Douglas and Mantra Heritage soon. Sincerely, Brad C. and Team

Great location, spacious apartment and fantastic pool

Customer review rating 4.2/5

Tracey H. Couples - 21/02/2020 Confirmed reviews ALL

Very happy with our spacious apartment.

Dear Tracey, We very much appreciate your comments regarding your stay at Mantra Heritage, Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Rachel who checked you into the hotel. I am sure that this feedback will serve as an encouragement to her all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brad C. and Team

Well located, helpful and friendly staff.

Customer review rating 4.2/5

Aylin Friends - 17/02/2020 Confirmed reviews ALL

It was a wonderful holiday.

Dear Aylin, Thank you for your fantastic review - we value and appreciate your feedback. We are glad that you had a wonderful holiday and that the staff were helpful and friendly. The central location of the hotel is perfect. We look forward to your return. Sincerely, Brad C. and Team
Customer review rating 4.2/5

Steprecious Couples - 10/02/2020 Confirmed reviews ALL

Very nice relaxing friendly and beautiful staff.. nice views

Dear Preciosa, We very much appreciate your comments regarding your stay at the Mantra Heritage. It is always such a pleasure to receive positive feedback and we are delighted to hear that you had a relaxing stay and our friendly staff made you feel welcome! Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Robyn B General Manager

Lovely resort, swim out unit exceptional

Customer review rating 4.2/5

Anonymous Solo - 09/02/2020 Confirmed reviews ALL

The property and staff were amazing and this is the second time this year that I have stayed with you. However, my one night break was ruined by the rude, self important man staying in the unit next to me. Because of him I did not want to use the pool on day 2

Dear Amanda, We very much appreciate your comments regarding your stay at the Mantra Heritage. It is always such a pleasure to receive positive feedback and we are delighted to hear you enjoyed your second this year stay with us! We are sorry to hear that another guest impacted your stay with us, please do not hesitate to bring any matters such as this to the attention of our front desk team so we can work towards a solution. Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Robyn B General Manager

Well located. Good service.

Customer review rating 4.2/5

Marie D. Friends - 04/02/2020 Confirmed reviews ALL

We enjoyed our stay because the reception was so cheerful, and the service was excellent. Could have ordered better weather

Dear Marie, We very much appreciate your comments regarding your stay at the Mantra Heritage. It is always such a pleasure to receive positive feedback and we are delighted to hear that you received excellent service during your stay. I will be sure to pass this feedback into all of our team members at Mantra Heritage. Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Robyn B General Manager

Location

Customer review rating 4.2/5

Anonymous Couples - 03/02/2020 Confirmed reviews ALL

Location was excellent. Room decor was a bit tired.

Dear David We very much appreciate your feedback regarding your stay at the Mantra on the Heritage. We are delighted to hear you enjoyed our fantastic location. Thank you also for your comments regarding the dated decor in your apartment, we are currently working with our owners towards a refurbishment package and your comments are very much appreciated. Please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Robyn B General Manager
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