BreakFree Imperial Surf Surfers Paradise

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BreakFree Imperial Surf Surfers Paradise

Customer review rating (ALL Rating) 4.4/5 490 reviews

ALLSAFE approved hotel

BreakFree Imperial Surf Surfers Paradise
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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Walking distance to Cavill Mall

  • Spacious self-contained apartments with amazing ocean views.

  • All major attractions pick up from hotel

  • 10 min tram ride to Pacific Fair, Dining Precint and Casino

Our accommodation(s)

With affordable absolute beachfront accommodation in the heart of Surfers Paradise, the spacious self-contained 1 and 2 Bedroom Apartments or Penthouses will ease you into holiday mode. Apartments include full kitchens, a laundry, large balconies and WiFi. Everything you need is at your fingertips with great dining and shopping just a stroll away, the beach across the road, an on-site tour desk, indoor and outdoor pools, tennis courts and a BBQ area for entertaining.

Hotel location

BreakFree Imperial Surf Surfers Paradise

80 The Esplanade
4217 SURFERS PARADISE
Australia

Tel: +61 1300 092 878

Fax: +61 7 5592 2044

  • By plane

    GOLD COAST AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS:-27.996665, 153.430021

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Wi-Fi

Our guest reviews for
BreakFree Imperial Surf Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  490 reviews

TripAdvisor Rating  4.0/5  752 reviews

Certificate of excellence 2022

Misleading photos lead us booking at your hotel

Customer review rating 2.0/5

Sunil D. Families - Confirmed reviews ALL

We stayed at Breakfree Imperial Surf for four nights on 27th April 2022. We booked an Ocean Deluxe apartment based on photos advertised on your website but the apartment wasn't anything like the photos displayed on your website Our main criteria was that it should be in front of the building facing ocean as shown in the photos but it was on the side. Ocean views are there but it is nothing like the expectations set. This is the second time I stayed in this building based on great experience last time. But this time I am so disappointed as photos on your website are misleading and fooled me into booking this one. I booked it through CBA corporate booking portal and there were other options available when I was booking. Just false advertising led us to book at your hotel. Hopefully, you'll update your website so other customers are not disappointed in the same way.

Dear SUNIL D., Thank you for taking the time to tell us about your experience at the BreakFree Imperial Surf Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The ocean deluxe apartments are refurbished and are all in different positions. They are not all direct out the front, but they all do get ocean views. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki Blackley

Great location

Customer review rating 3.0/5

Jacinda Families - Confirmed reviews ALL

Amazing views. Sadly was very dirty even asked for it to be cleaned better when cleaners were there and was ignored. Oven was hit and miss and didn't really go well at all with no markings left on it making it hard to even make it go . Window in bedroom didn't shut properly Making it very drafty and noisy. Fan in bedroom wouldn't turn off and was constantly on really annoying. We stayed 14 days was cleaned on day 4 not mid stay like it should have been not that it was done well any how . If it wasn't for the Amazing view I would have been off to stay elsewhere.

Dear Jacinda Margaret Lorna T., Thank you for taking the time to tell us about your experience at the BreakFree Imperial Surf Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki Blackley

Spectacular views!

Customer review rating 4.0/5

Trish B. Families - Confirmed reviews ALL

View was amazing. Room was cleanish. Vents were filthy and return air flow on heater dangerously dusty. The window seals all need replacing as it sounds like a steam train whistle when everything is shut up. Great amenities and staff were helpful.

Dear Trish Thank you for your 4 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Nicki Blackley

Location & a view to die for!

Customer review rating 4.5/5

Garry Couples - Confirmed reviews ALL

We came for the view and we weren’t disappointed! The sub-penthouse we stayed in was a little tired and needing re-furb but the apartment was very comfortable. Misty at reception was welcoming and friendly.

Dear GARRY P., We very much appreciate your comments regarding your stay at the BreakFree Imperial Surf Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Excellent stay

Customer review rating 5.0/5

Rhonda Couples - Confirmed reviews ALL

Beautiful room over looking the water. Always made feel very welcome, these guys go above and beyond to make your stay pleasant.

Dear Rhonda G., We very much appreciate your comments regarding your stay at the BreakFree Imperial Surf Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Great views

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Overall the stay was good. The views were amazing and couldn’t ask for better. We stayed on the 34th floor. The two bedroom apartment was very spacious and the kitchen and laundry was very handy to have. Not a lot of restaurants close by - the surf clubs were at least a 1.5km away so just plan to walk or Uber. The apartment was very run down and needs some love. It was fairly clean but very aged Décor. Not a show stopper but don’t expect something modern.

Dear Guest Thank you for your 3.5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Nicki Blackley

Well located

Customer review rating 4.0/5

Shirley Families - Confirmed reviews ALL

1. well located. Very close to restaurants, supermarkets, and of course, beach. 2. Reception staff was nice, but it took us a while to do late check in as we arrived after 5pm. Suggestion for late check-in is if you can help to send us the safe password via email or mobile and leave the safe outside the building instead of inside, it would be more efficient. Since we spent 10 mins waiting for After Hour staff to pick up the intercom to drive our car into the visitor parking, then another 10 mins to wait for the call to be answered again while trying to get into the building. 3. Excellent beach view, however, it very very noisy at night time. Apartment was a bit old, so on a windy day, wind blew into the second bedroom with a sharp squawking noise. Windows in the bedrooms can not be opened, but not sealed well either. So noise can easily flow into our ears at night time. Especially on the last night which was a windy night. I literally couldn't sleep till 2am in the morning because of wind noises. If windows can be checked and sealed, it would be great. Besides, we should be provided an option to either open windows in the bedrooms, or air cons in bedrooms. 4. Blinds in the bedrooms are not blocking light. So the light literally woke us up from 5am in the morning almost every day.

Dear Shirley Thank you for your 4 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Nicki Blackley

Great

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Holiday

Dear PAUL M., We very much appreciate your comments regarding your stay at the BreakFree Imperial Surf Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Top spot..lovely view

Customer review rating 5.0/5

Lindsay W. Families - Confirmed reviews ALL

Staff were helpful and friendly, couldn't do enough for us..our toaster failed and they replaced it promptly

Fantastic View, Very Helpful Staff

Customer review rating 5.0/5

Debbie B. Families - Confirmed reviews ALL

From check in to check out it was fantastic stay all thanks to Misty and staff, rooms were clean, great location, fantastic view

Nice view, reception lady was nice.

Customer review rating 3.0/5

Tré Couples - Confirmed reviews ALL

Practical and affordable, location was great. A+ Actual room needs an over haul! Old and out dated, lounge air-conditioning not working, main bedroom bed not very comfortable and bedding dated. Wardrobes same. Dated is the word that describes the room best.

Amazing views, Comfortable and clean

Customer review rating 4.0/5

Kathryn Families - Confirmed reviews ALL

We stayed in room 11A. It was clean and comfortable, although an older room and building. Furniture was modern and beds were comfortable and clean. Our view was nothing less of incredible, which included a panoramic stretch of ocean as well as being low enough to see people walking along the esplanade. It was an 8 minute stroll to Cavill avenue. The pools were great and kids enjoyed these.

Always love it there.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We book every Easter and sometimes the October long weekend. We always like the sub penthouse. Feels like home. We always deal with Misty who is so bright and happy and is wonderful to us every time. It is our Easter getaway. So close to everything. Perfect spot.

Well located but apartment inside was Ok

Customer review rating 3.0/5

Abhyudai Friends - Confirmed reviews ALL

Outside view from balcony covering beach and city was superb, but inside - dishwasher didn’t worked, flush knob was half broken. My view would be to improve inside of apartment living standard.

Perfect locations, view 360 , beatiful

Customer review rating 4.5/5

Nok Families - Confirmed reviews ALL

Very comfy and nice place to stay with family

Great location, comfortable stay, friendly staff

Customer review rating 5.0/5

Lisa M. Families - Confirmed reviews ALL

Great location, good amenities & friendly staff.

Dear Lisa M., We very much appreciate your comments regarding your stay at the BreakFree Imperial Surf Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Fantastic Views of the Ocean

Customer review rating 4.5/5

Snowy Families - Confirmed reviews ALL

We have stayed here a few times now, but at different levels and units within the complex. Although the units are dated they have always been clean and tidy. The people at the front desk are always nice and will help when needed. The beach is just across the road and the shops etc are all in walking distance.......no need for a car. We will be back again.

Dear Denene B., We very much appreciate your comments regarding your stay at the BreakFree Imperial Surf Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Great spot, great staff, great stay

TripAdvisor rating 4.0/5

tskel TripAdvisor review

We have stayed at this hotel a few times now & have never been disappointed, staff are friendly & helpful, rooms are large, clean & tidy, view is spectacular. No restaurant or bar so you cant take advantage of some member benefits but plenty of options close by.

Thanks Tskel for taking the time to place your comments. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back. Thanks Nicki

Great Place to stay

TripAdvisor rating 5.0/5

Robert D TripAdvisor review

We have stayed here before and this time was as good or better than before. The super efficient and friendly Misty at reception was very helpful and made our stay exceptional. We had a great room on a high level with fantastic views up and down the coast. The property, whilst not being one of the newest, is very well maintained and comfortable. Will return

Thanks Robert for you your lovely words. I will be sure to pass on your comments to Misty. We do hope to welcome you back. So please ensure that you contact Misty for your return guest rate.

Nice Place

TripAdvisor rating 5.0/5

Amandeep N TripAdvisor review

Ocean views are looking great. Excellent location. All amenities are also nearby including supermarket and main beach. the prices are also looking fair. Morning sunrise can also be seen from room itself.

Dear Amandeep N, Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon. Best regards Rajesh Shetty

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