Mantra in the Village Port Douglas

We were very impressed by the room, and the first night was quiet, no issues. Then things went pear shaped on the second night/morning. The occupants in the adjoining room decided to party! We put up with the noise (and I mean LOUD music/laughter/yelling till around 3.00am then called the after hours number for assistance. They sent someone out and the noise eventually stopped but it was almost 4.00am before we were able to get some sleep. Not good when we were booked to do a tour of the Daintree Forest that day. Spent the tour trying to stay awake, and it was certainly ruined by our noisy and uncaring neighbouring unit's occupants. Management we at first very apologetic, and offered a night's accommodation refund. (Twice and via email). Then all went quiet. No refund, no response to emails. Even though it was a pretty nice place, that is not what we will remember. What sticks in our memory is that night/morning spent sleepless, and the subsequent reneging by management to honour their commitment to refund the nights accommodation cost.

Excellent staff in challenging times, room was excellent value for money and well appointed.

The overall experience was very good and the location is the best in Port Douglas. One issue to be raised was the cleanliness of the room. On the first night the bed sheets were full of sand. The next day we swept the floors and there was dirt and sand everywhere. Obviously not cleaned in some time. Rubbish left under the beds. Used bandaid under the soap dispenser. The other issue was the wifi only allowed access to a single device. Have never experienced a 1 device restriction anywhere else in the world.

The overall experience was very good and the location is the best in Port Douglas. One issue to be raised was the cleanliness of the room. On the first night the bed sheets were full of sand. The next day we swept the floors and there was dirt and sand everywhere. Obviously not cleaned in some time. Rubbish left under the beds. Used bandaid under the soap dispenser. The other issue was the wifi only allowed access to a single device. Have never experienced a 1 device restriction anywhere else in the world. Other than these minor gripes our stay was excellent and the reception staff (at some other location) were very receptive to our needs.

Internet did not work Spa bath took half an hour to start blowing bubbles No staff on counter Rang to other mantra as advised and got after hours person as staff had gone home early at 4 pm After hours told me they could do nothing as they were only after hours service Overall very poor for a Accor Mantra hotel