Mantra in the Village Port Douglas

Customer review rating (ALL Rating) 4.3/5 316 reviews

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Spacious, self-contained apartments

  • Walking distance to golden beaches

  • Close to restaraunts and bars

  • Walking distance to main attractions.

ALLSAFE approved hotel

Hotel location

Mantra in the Village Port Douglas

Cnr Grant Street And Warner, Street
4877 PORT DOUGLAS
Australia

GPS:-16.483072, 145.463404

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Air conditioning
  • Wi-Fi

Pool

Our accommodation(s)

Mantra in the Village hotel offers stylish hotel rooms and self-contained 1 and 2 bedroom apartments to suit singles, couples, families and groups. All rooms are equipped with modern conveniences including air conditioning, ceiling fans, WiFi (fees apply) TV with Foxtel and DVD.

Room

Hotel Room

  • 2 persons
  • 36 / 387 sq ft
  • Bedding 1 x Queen size beds

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  316 reviews

TripAdvisor Rating  3.5/5  361 reviews

Take your earmuffs!

TripAdvisor rating 1.0/5

geoff_barker49 TripAdvisor review

We were very impressed by the room, and the first night was quiet, no issues. Then things went pear shaped on the second night/morning. The occupants in the adjoining room decided to party! We put up with the noise (and I mean LOUD music/laughter/yelling till around 3.00am then called the after hours number for assistance. They sent someone out and the noise eventually stopped but it was almost 4.00am before we were able to get some sleep. Not good when we were booked to do a tour of the Daintree Forest that day. Spent the tour trying to stay awake, and it was certainly ruined by our noisy and uncaring neighbouring unit's occupants. Management we at first very apologetic, and offered a night's accommodation refund. (Twice and via email). Then all went quiet. No refund, no response to emails. Even though it was a pretty nice place, that is not what we will remember. What sticks in our memory is that night/morning spent sleepless, and the subsequent reneging by management to honour their commitment to refund the nights accommodation cost.

Well located, brilliant stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Excellent staff in challenging times, room was excellent value for money and well appointed.

Dear Jaq, We very much appreciate your comments regarding your stay at the Mantra in the Village Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra in the Village Team

Great place for family holiday

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The overall experience was very good and the location is the best in Port Douglas. One issue to be raised was the cleanliness of the room. On the first night the bed sheets were full of sand. The next day we swept the floors and there was dirt and sand everywhere. Obviously not cleaned in some time. Rubbish left under the beds. Used bandaid under the soap dispenser. The other issue was the wifi only allowed access to a single device. Have never experienced a 1 device restriction anywhere else in the world.

Dear Ian, Thank you for taking the time to tell us about your experience at the Mantra in the Village Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed your comments onto our housekeeping manager so the appropriate measures can be taken to address the problem and prevent future occurrence. We are happy to hear you enjoyed our convenient location and had a happy family holiday. We hope to welcome you back soon. Sincerely, Mantra Village Team

Great place for family holiday

TripAdvisor rating 4.0/5

ianbL554SH Families - TripAdvisor review

The overall experience was very good and the location is the best in Port Douglas. One issue to be raised was the cleanliness of the room. On the first night the bed sheets were full of sand. The next day we swept the floors and there was dirt and sand everywhere. Obviously not cleaned in some time. Rubbish left under the beds. Used bandaid under the soap dispenser. The other issue was the wifi only allowed access to a single device. Have never experienced a 1 device restriction anywhere else in the world. Other than these minor gripes our stay was excellent and the reception staff (at some other location) were very receptive to our needs.

For a mantra hotel this was very poor

Customer review rating 1.5/5

Shawn M. Couples - Confirmed reviews ALL

Internet did not work Spa bath took half an hour to start blowing bubbles No staff on counter Rang to other mantra as advised and got after hours person as staff had gone home early at 4 pm After hours told me they could do nothing as they were only after hours service Overall very poor for a Accor Mantra hotel

Dear Shawn, Thank you for taking the time to tell us about your experience at the Mantra in the Village Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra in the Village Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 240 reviews 9.4/10 Location
  • 295 reviews 6.4/10 Room
  • 155 reviews 6.7/10 Service
  • 98 reviews 4.6/10 Cleanliness
  • 70 reviews 3.9/10 Amenities
  • 31 reviews 4.2/10 Vibe
  • 28 reviews 8.7/10 Wellness Area

Powered by Trustyou