Mantra in the Village Port Douglas 4 stars

It was exactly what we needed. Loved the open, airy and spacious feel. Just watch that table in room 25. It easily tips when you put any weight on the side. This is dangerous as we discovered when we tipped our hot tea everywhere and broke the cups.

booked in for our wedding and could not have had a better place to stay for our special day

We've stayed at "the Village" many times and each has been enjoyable. Team members, although not always onsite are very helpful when needed. We love the fact this is not a big site and it really gives that village feel, right in the middle of Port Douglas.

Staff were great leading up to checking in, gave me a number of a florist, as it was our Wedding Anniversary, which was awesome also. Our room was clean & tidy, and the underground off road parking safe for our car. You could not get much closer to the town centre in Macrossan St.

The hot water ran out quickly making the spa cold to use.

On arrival we were tired and locked out several phone calls being put on hold constantly made my partner cranky no pin for gate code was sent until we finally got threw to a person not happy there was no one on the locked reception

Thought it may have been cleaner. Cobwebs on walls. Lights in public hallway not working. But fantastic location right in the middle of town. Will be back!

Had to ask to change rooms. The first room was badly in need of update. Second room was marginal better.Front desk was never staffed, the poor cousin of Mantra Heritage. Wouldn't recommend to anybody. Wasn't advised until after arrival that there was no off street parking.

I couldn't make the booking because under the government's advice I was not to leave my home as I contracted corona virus. Booking.com took my money and although I emailed and contacted them numerous times before the booking to cancel or change my dates or give me a refund. They did not even reply to me and took my money and still no rectification has been offered at all. Not happy

Room immaculate, comfortable and spacious, FTA TV not working but manager was very quick to come ant TRY and fix it, with apologies. We would quite happily stay again, when... Who knows !!!!

We chose this hotel due to it's great location but we were quite disappointed in the property itself. The receptionist (the only employee we saw during our whole stay) was lovely and helpful so we decided not to bother her with our lack of satisfaction and rather note it on this review. Our room was not cleaned to our expected standards and we had to remove a large ginger hairball from the shower drain and also clean off a ring around the toilet water level. There were no hand towels at all and we only received 2 face washers for 4 persons. We were not notified, prior to our arrival, that parking was not available and had to park on the street.

For $260 we got a small pokey apartment where 2 of the air cons didn't work in wet season. We had great difficulty contacting someone and when we did finally get someone, instead of moving us to a different apartment, they 'fixed the problem even though they had no idea what the problem was. I had my 5 month old son with me... We went out for dinner came back and found the air con not working again. This was getting late now. They then decided to move us. Next day we requested late check out which was granted and then we were locked out of our room! The whole place is run down. Pictures online a very deceptive. Pool only indicates depth at one end. The deep end is not signed. I had my kid in my arms and almost stepped in the deep end. I would have gone under with my kid. It was just lucky I was warned. I would not stay here again and definitely not worth the money I paid!

Good honest resort, fantastic location, friendly staff only downside, mattress was hard and pillows very poor quality!

The staff were friendly and so helpful! Rooms were clean

It Was a good stay