Mantra Pandanas Darwin 4.5 stars

Customer review rating 4.3/5 1,044 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mantra Pandanas Darwin
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Hotel extras

  • Central CBD location and tallest hotel in Darwin

  • Mix of hotel, studio & apartment style rooms

  • Lagoon-style pool and gym

  • Conference and restarurant facilities

  • Close to the Darwin Convention Centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • DARWIN INTERNATIONAL AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Pandanas Darwin

43 Knuckey Street
800
darwin
australia

Tel: +611300092872

Fax: (+61)8/89012999

Check-in from 14h00

Check out up to 10h00

  • By plane

    DARWIN INTERNATIONAL AIRPORT At 11km / 7 miles - Shuttle paying

GPS :-12.461203, 130.843023

Your meetings and events

With your choice of two conference rooms, each designed to cater for small meetings right through to professional presentations, functions and business conferences, you are ensured of a successful outcome for your Darwin conference. Mantra Pandanas cancater for up to 130 guests theatre style and our Conference Executive can help tailor your perfect conference package. A range of facilities are available including state-of-the-art audio visual equipment, WiFi internet access and a small breakout area ineach room.

3 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements

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Our accommodation(s)

Located in the heart of the city, Mantra Pandanas offers a choice of Hotel Rooms, Studio, 1 and 2 Bedroom Apartments, all with air conditioning, ceiling fans, dehumidifiers and contemporary décor. Be sure to book a room with a balcony to take advantage of the balmy evenings and fantastic ocean views! Experience all of the Mantra touches without a daily housekeeping service. For those staying 7 nights or more, a weekly service is provided.

Hotel Room City View

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Satellite/cable colour TV
  • Direct dial telephone

Hotel Room Water View

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

TABLE FORTY THREE

Type of cuisine: Bistro

Table Forty Three serves breakfast, lunch and dinner, with an extensive brasserie menu, stylish tropical decor, and relaxed atmosphere. It is also fully licensed for your enjoyment.

Our guest reviews for
Mantra Pandanas Darwin

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,044 reviews

well located

Customer review rating 4.3/5

Anonymous Couples - 23/09/2020 Confirmed reviews ALL

The experience was ok .Wasnt that happy about not being able to park in the car park on the first night had to leave car on the street .Got to park it in motel on second night. Check in was a bit long even though we didnt check in until 4 pm. The room was very tidy and well set up. The rate per night was really a bargain.

Dear Mark Thank you for your review. We are glad that you had a good stay with us and thought that our rate was a real bargain! We are sorry that the first night you could not park undercover as it was full. We look forward to welcoming you again soon. Sincerely, Terence Lee Chik Operations Manager

So disappointed in the level of service

Customer review rating 4.3/5

Amber G. Couples - 23/09/2020 Confirmed reviews ALL

After waiting in excess of 25 minutes to check in, the process to actually check in took more time because registration cards were not pre-printed. I appreciate it was extremely busy but for prebooked rooms, registration cards should have been printed and ready to do. In addition, COVID-19 activities were not adhered because I was offered a pen, for which I declined because it had been used by the customer service agent. Unfortunately our room smelled like wet cat, hence the dehumidifier. The fans need replacing because you had either cyclonic winds or nothing and we both froze overnight because all of the bedding (quilt and doona) had been removed. The water from the shower leaked into the bathroom area so you had to be careful where you stood so as not to slip. We were so upset because we have been staying at the Mantra Pandanas for years when in town and this experience has left us to look for alternative accommodation when next in Darwin city.

Dear Amber, Thank you for taking the time to tell us about your experience at the Mantra Pandanas Darwin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your comments with the relevant managers so that they can address the different points with their respective team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Terence Lee Chik Operations Manager

Well livated

Customer review rating 4.3/5

Bronwyn Couples - 22/09/2020 Confirmed reviews ALL

Disappointed re no room service or extras in the room namely blankets, pillows, pens, writing paper or a book about the hotel or things to do. The restaurant was like a cafe! We ended up not dining there. Our free drink choices were minimal & cheap. The hotel is not signposted re the gym. The car spaces are narrow & very limited. Our view was excellent & our bed was comfortable. TV very small & limited choice.

Dear Bronwyn, Thank you for taking the time to tell us about your experience at the Mantra Pandanas Darwin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As part of our program to minimise COVID transmission and for the safety of our guests and team members, we have implemented the ALLSAFE program. This includes the removal of certain items from our rooms including blankets and spare pillows. However, all these items are still available upon request. Our Reception team would have explained that upon check-in and we apologise if this was not the case. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Terence Lee Chik Operations Manager

Great stay

Customer review rating 4.3/5

Jackie Couples - 22/09/2020 Confirmed reviews ALL

We enjoyed our stay at Mantra, staff were wonderful, nothing was too much trouble. Location was great for getting around and the area was nice and quiet. We enjoyed it that much that we just booked to come back.

Dear Jackie, We very much appreciate your comments regarding your stay at the Mantra Pandanas Darwin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terence Lee Chik Operations Manager

Average

Customer review rating 4.3/5

Cody Solo - 22/09/2020 Confirmed reviews ALL

Look, I waited in the reception area from 1:45pm till 4pm waiting for a room, ruined my plans for an early dinner and beers with mates. (Big thing for me as I live out bush) but it was alright.

Dear Cody, Thank you for taking the time to tell us about your experience at the Mantra Pandanas Darwin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your comment with the concerned managers so that they can review their operations for rooms to be ready on time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Terence Lee Chik Operations Manager

Nice short stay

Customer review rating 4.3/5

Kat Couples - 22/09/2020 Confirmed reviews ALL

Overnight stay - rooms were clean and quiet (at night - some construction noise early in the morning which can't be controlled by the hotel). Quick and easy check in. Parking is available but very narrow parks. Staff were helpful and friendly

Dear Kat Thank you for your great Review! We are glad that you enjoyed your short stay with us. We appreciate your business and look forward to your return. Sincerely, Terence Lee Chik Operations Manager

Great location

Customer review rating 4.3/5

Melissa Business - 22/09/2020 Confirmed reviews ALL

I really enjoyed my stay. Lovely views and great location. Staff were super friendly and easy to deal with.

Dear Melissa Thank you for your great Review! We are glad that you enjoyed your stay, our service and our convenient location. We appreciate your business and look forward to your return. Sincerely, Terence Lee Chik Operations Manager
Customer review rating 4.3/5

Fiona M. Solo - 22/09/2020 Confirmed reviews ALL

Check in is supposed to be 2pm. I did not get allocated a room until 4pm. No apology, just excuses about a “maintenance issue”, then was told it was because the cleaners are struggling because of covid cleans

Dear Fiona M., Thank you for taking the time to tell us about your experience at the Mantra Pandanas Darwin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your comments with the concerned managers so that they can review their operations to ensure that everything runs smoothly for our a much better guest experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Terence Lee Chik Operations Manager

Well located, friendly & helpful staff

Customer review rating 4.3/5

Tony Families - 21/09/2020 Confirmed reviews ALL

Some things were a little difficult, I was there for a week and although I knew there would be 1 service I had no idea when as I was not asked on check-in. nor was I advised that there were no blankets so I spent much wasted time looking for 1 and was cold on the first night. The next day I requested 1 but it did not show up. (another cold night) When my room was finally serviced I did not receive any coffees/teas/sugars etc. as the kitchen did not have a dish rack or dishcloths or cleaning brushes etc it was very difficult washing dishes. !! as only 1 person it was not necessary to use the dishwasher

Dear Tony, Thank you for taking the time to tell us about your experience at the Mantra Pandanas Darwin. We are glad that you enjoyed most of your stay and our friendly staff. However, we are sorry of the shortfalls in our Housekeeping service; please allow me to express my sincerest apologies. I have shared your comments with our Executive Housekeeper who will address these issues with her team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Terence Lee Chik Operations Manager

Convenient

Customer review rating 4.3/5

Anonymous Couples - 20/09/2020 Confirmed reviews ALL

Nice accommodation and in city centre car park provided. Very convenient to restaurants etc

Dear Shane, Thank you for your great review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Sincerely, Terence Lee Chik Operations Manager

Very pleasant staff, handy to amenities.

Customer review rating 4.3/5

Russell Business - 20/09/2020 Confirmed reviews ALL

I was just stopping in Darwin due to flight changes. Was a great place to relax before heading home.

Dear Russell Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our service during your short stopover in Darwin. We appreciate your business and look forward to your return. Sincerely, Terence Lee Chik Operations Manager

Great Stay

Customer review rating 4.3/5

Anonymous Business - 18/09/2020 Confirmed reviews ALL

Great stay - fantastic to see the return of Territory Rates.

Dear Karenlee Thank you for your great Review! We are glad that you enjoyed your stay. We appreciate your business and look forward to your return. Sincerely, Terence Lee Chik Operations Manager

Best Value in Darwin

Customer review rating 4.3/5

Johnny Business - 18/09/2020 Confirmed reviews ALL

Great staff, facilities, location, and price. I've stayed in multiple hotels throughout Darwin and this is by far the best for the price. On top of this, the staff are always helpful and friendly.

Dear Johnny Thank you for your 5 Star Review! We are glad that you enjoyed your stay, our service and our convenient location. We appreciate your business and look forward to your return. Sincerely, Terence Lee Chik Operations Manager

Staff

Customer review rating 4.3/5

Fran A. Families - 17/09/2020 Confirmed reviews ALL

Excellent and caring staff

Dear Fran, We very much appreciate your comments regarding your stay at the Mantra Pandanas Darwin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terence Lee Chik Operations Manager

Great location

Customer review rating 4.3/5

Sue P. Solo - 17/09/2020 Confirmed reviews ALL

Facilities were good in the room, great location, friendly staff. My only problem was with the internet on my devices not being consistent.

Dear Sue, We very much appreciate your comments regarding your stay at the Mantra Pandanas Darwin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologise for the inconsistency that you experienced with our internet and we have flagged this issue with our contractor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terence Lee Chik Operations Manager

Well located, great views and nice apartment

Customer review rating 4.3/5

Shane A. K. Couples - 16/09/2020 Confirmed reviews ALL

Very pleasurable, no issues and in a good location.

Dear Shane & K. Thank you for your 5 Star Review! We are glad that you enjoyed your stay. We appreciate your business and look forward to your return. Sincerely, Terence Lee Chik Operations Manager

Well located, clean and Covid19 conscious and careful

Customer review rating 4.3/5

A V. S. L. Couples - 16/09/2020 Confirmed reviews ALL

Very relaxing stay. A shame the restaurant is not open, we enjoyed it in the past ! Very nice, efficient and welcoming staff at reception.

Dear Cal, We very much appreciate your comments regarding your stay at the Mantra Pandanas Darwin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our restaurant is currently open Monday to Friday for breakfast, lunch and dinner. We are hoping that soon we will be able to open on the weekends as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terence Lee Chik Operations Manager

Great Location

Customer review rating 4.3/5

Gary H. Couples - 15/09/2020 Confirmed reviews ALL

The reception staff on Friday 11 Sep 20, were very busy when we arrived but they were very efficient, and got through the workload in quick time. As I have found on previous trips Denise and Bethany are very friendly and welcoming at check in. Its a pity that the restaurant is still closed most of the time.

Dear Gary, We very much appreciate your comments regarding your stay at the Mantra Pandanas Darwin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our restaurant is open Monday to Friday for breakfast, lunch and dinner. We are hoping that we will be able to open on weekends soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terence Lee Chik Operations Manager

excellent staff and a very good location

Customer review rating 4.3/5

Kevin S. Solo - 15/09/2020 Confirmed reviews ALL

Exceptional helpful staff.A good location and the rooms are good.

Dear Kevin Thank you for your 5 Star Review! We are glad that you enjoyed your stay, our service and our convenient location. We appreciate your business and look forward to your return. Sincerely, Terence Lee Chik Operations Manager

Perfect stay

Customer review rating 4.3/5

Mikaele B. Solo - 15/09/2020 Confirmed reviews ALL

Everything as overall were perfect and I will always book Mantra whenever I come to Darwin.

Dear Mikaele, We very much appreciate your comments regarding your stay at the Mantra Pandanas Darwin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terence Lee Chik Operations Manager

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