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Mantra on Hay Perth

Customer review rating 4.4/5 1,808 reviews

ALLSAFE approved hotel

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Mantra on Hay Perth
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+ 12 Services

Hotel extras

  • Spacious full equip apartments

  • indoor heated pool & Gym

  • Close to free public transport

  • onsite resturant and Bar

  • onsite parking

Hotel location

Mantra on Hay Perth

201 Hay Street
6004 perth
australia

Tel: +611300092872

Fax: (+61)8/92674838

Check-in from 14h00

Check out up to 10h00

  • By plane

    PERTH INTERNATIONAL AIRPORT At 18km / 11.18 miles - Shuttle paying

GPS :-31.958718, 115.872236

Hotel services

CORNERSTONE BAR AND KITCHEN Non contractual photo

Open seven days a week from 7am to 10am, the Cornerstone Bar & Kitchen is a great spot to enjoy breakfast

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
Meetings/Events
  • One Meeting room
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 154 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 154 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas Additional charge
    • WiFi at the hotel Additional charge
  • Reduced mobility Facilities
  • 100% Non Smoking Property
Access to property
  • Shuttle
    • PER Additional charge
    • PERTH INTERNATIONAL AIRPORT Additional charge

Your meetings and events

Accommodating between 12 and 60 people, features a screen, data projector, flipchart and whiteboard and high-speed internet access.

Room descriptions and layouts

1 

meeting room

From 1 to 80 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Video camera

  • Videoconferencing

  • Lectern

  • Day light

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

  • Slide projector

  • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Whether you're visiting on business, planning a romantic escape or booking a family vacation, Mantra on Hay is the top pick in Perth accommodation. From spacious hotel rooms for singles and couples to 3 Bedroom Apartments with plenty of space for families and friends. Enjoy all the comforts in the heart of the city including air-conditioning, Foxtel, kitchen and laundry facilities (apartments only) and WiFi (fees apply).

Hotel Room

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our guest reviews for
Mantra on Hay Perth

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,808 reviews

TripAdvisor Rating 4.0/5

1,832 reviews

great location and very friendly staff

Customer review rating 5.0/5

Ross E. Couples - 21/10/2021 Confirmed reviews ALL

Great rooms very clean and with everything you need for your stay

Dear Ross, Thank you for your Review! We are glad that you enjoyed your stay . We appreciate your business and look forward to your return. Kind regards James Pascoe

Great location

Customer review rating 4.0/5

Lee Families - 20/10/2021 Confirmed reviews ALL

Overall was great, spacious, laundry with dryer, located in the city centre, close to shops and convenience store just across the street. Fresh linen each day and beds made. Only two things would have made this stay perfect, we had no access to Netflix or anything to watch as the wifi was poor connection for our chrome caster and the sliding door had no safety child lock which is usually at the top of the door.

Dear Guest, Thank you for taking the time to share your feedback. Please rest assured that we are taking the appropriate measures to address the problems outlined and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to welcome you back to our hotel very soon! Sincerely, Kerry Dangers Front Office Manager

Nice sized apartments

Customer review rating 3.5/5

Anonymous Families - 20/10/2021 Confirmed reviews ALL

We had a really good time, except we think one of the kids may have got bitten by bed bugs on one of the single beds

Dear Courtney, Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will be looking into your concerns around bed bugs, and are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerry Dangers Front Office Manager

Location was excellent but room was poorly equipped

Customer review rating 3.0/5

Mignon Families - 20/10/2021 Confirmed reviews ALL

The room was clean and set up us requested. The layout is ideal for a group. The staff were friendly. The lighting in the apartment is terrible. It is impossible to even see into a suitcase with the only lighting in the bedroom being a bedside lamp. Also I booked an apartment so we could self cater, but the kitchen equipment is minimal in the extreme. Some hotels offer a kitchen pack for guests who actually want to cook, but when I asked at the desk the staff could not help. There was also no instructions on how to operate the air-conditioning in the apartment. (not sure if the air-conditioner in the 2nd bedroom doesn't work or we didn't know how to do it.) It is sometime since I have booked a hotel apartment, I generally preferring to use airbnb and this experience reconfirmed that airbnb apartments are much better equipped.

Dear Mignon, Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you have outlined and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerry Dangers Front Office Manager

Great place to stay

Customer review rating 5.0/5

Stacey Solo - 19/10/2021 Confirmed reviews ALL

My mother stayed at the Mantra to self isolate when returning to Perth. The staff in particular (James), was very friendly and extremely accommodating. He turned a stressful experience into a pleasant one! We would happily stay here again! Thank you

Dear Stacey, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Dangers Front Office Manager

Enjoyable stay

Customer review rating 4.0/5

Tanya Friends - 19/10/2021 Confirmed reviews ALL

Friendly helpful staff great location

Dear Tanya, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Sincerely, Kerry Dangers

Well located

Customer review rating 3.5/5

R Couples - 18/10/2021 Confirmed reviews ALL

The Mantra is well located and the hotel itself has good amenities. Our room had a stale smell as if previous guests had smoked in the room. While the room had everything that we required for our two night stay, the rooms definitely aren't as nice as other similar hotels close to the CBD where you pay an equivalent price or less..

Dear Renae G., Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerry Dangers Front Office Manager

Tidy rooms

Customer review rating 3.5/5

Tracey Families - 17/10/2021 Confirmed reviews ALL

Kids loved the pool. Spacious rooms, very quiet. Yummy breakfast.

Dear Tracey, Thank you for your Review! We are glad that you enjoyed your stay. We appreciate your business and look forward to your return. Kind regards James Pascoe

Great stay

Customer review rating 4.5/5

Clauds M. Friends - 17/10/2021 Confirmed reviews ALL

Place was really nice with heaps of space to fit 5 people. Although we couldn’t get two king sized beds we were given 4 singles pushed together to make 2 doubles with another bed in the common area which was really nice to have. The only thing that wasn’t too great were the showers looking a little dirty within the grouting but this was easy to get around. Overall our stay was great! Would definitely come back again.

Dear Clauds, Thank you for your Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind regards James Pascoe

Well located hard beds.

Customer review rating 3.0/5

Anonymous Families - 17/10/2021 Confirmed reviews ALL

Staff good and nice hotel but shower small and beds very hard.

Dear Alasdair M., Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards James Pascoe

not bad

Customer review rating 4.0/5

Anonymous Business - 16/10/2021 Confirmed reviews ALL

staff very friendly and helpful breakfast was quite nice room servicing was a bit lacking, once in 2 weeks not really a fan of the bed spread with the dona between 2 sheets sorta just ended up a mess and unconfutable TV is outdated and foxtel very limited overall very satisfied with the stay

Dear THOMAS , Thank you for your Review! We are glad that you enjoyed your stay. We appreciate your business and look forward to your return. Kind regards James Pascoe

Nice and friendly staff and well located

Customer review rating 4.5/5

Cristie Families - 16/10/2021 Confirmed reviews ALL

Friendly,

Dear Cristie Thank you for your Review! We are glad that you enjoyed your stay. We appreciate your business and look forward to your return. Kind regards James Pascoe

Location was perfect

Customer review rating 4.0/5

Matt Families - 13/10/2021 Confirmed reviews ALL

Check on to check out was great, quiet rooms, and easy access to city centre via Cat bus and plenty of cafe restaurants and shops close by.

Dear Matt, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Sincerely, Kerry Dangers

Nice place and close to the city centre

Customer review rating 4.5/5

Jacob P. Families - 12/10/2021 Confirmed reviews ALL

Very helpful staff and a nice place to stay. Especially James at the front desk at he was great in every aspect.

Dear Jacob p., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Dangers Front Office Manager

Nothing missing!

Customer review rating 4.0/5

Alissa Families - 12/10/2021 Confirmed reviews ALL

- reception staff were friendly and helpful, and made us feel welcome. - rooms were clean and comfortable, beds were also comfortable! - bedroom lighting is from the bedside lamps only, and one didn’t work, but this wasn’t a major problem for us. - gym equipment was limited but had everything we needed, and we quite enjoyed the ability to get fresh air on the small balcony. We didn’t get a chance to try the pool but it looked lovely and well maintained. - parking is a bit of an issue - not enough spaces for the amount of guest rooms (so you may need to park on the street or in nearby paid parking), and it’s a tight squeeze for larger cars to get out. Overall a lovely stay!

Dear Alissa, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Dangers Front Office Manager

Disappointing.

Customer review rating 1.0/5

Chad Families - 12/10/2021 Confirmed reviews ALL

We arrived on time after our long car trip with kids and were asked to wait until the room was ready which was nearly an hour after our checkin time. We all love waiting in the lobby with children! The room upon arrival was tidy but the 2 bedroom room setup required the two kids to sleep in the same bed which was not appreciated for a family booking. There were no additional blankets or pillows so when the oldest child could get back to sleep with his sibling at 4am he slept on the couch with a wet towel as a blanket. The towel was extra wet as there were no pool towels available so we had to return back to the room to grab our bath room towels. It was a busy evening in East Perth with us witnessing a bottle thrown at the hotel second floor, we couldn't get back into the carpack and drove around the block twice with what can only be described as gang milling about in front of the hotel the car park entry and the family having hiding behind a pillar in the underground ground carpark whilst a man was being kicked and stomped on whilst laying on the the ground by a group of 10 people. We paid $329 for all of this pleasure!!

Dear Chad M., Thank you for your time on the phone just now, and taking the time to tell us about your experience at the Mantra on Hay Perth. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As I mentioned on the phone, please accept one night's accommodation on us. When you are planning to visit Perth again, please reach out to me directly via email or on 08…, and I will look after you and your family. If you have any other concerns in the meantime, please let me know. Sincerely, Kerry Dangers Front Office Manager

Well located good stay.

Customer review rating 4.0/5

David M. Families - 12/10/2021 Confirmed reviews ALL

Enjoyed our holiday very much.Kids loved the pool. Bus transport outside handy.

Dear KATHLEEN, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I can also confirm that a refund has been made back to your card, if you would like an invoice please let me know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Dangers Front Office Manager

Good

TripAdvisor rating 3.0/5

haydenmackenzie 27/01/2021 TripAdvisor review

It was disappointing that Accor plus members didn’t receive a welcome drink on arrival at the mantra on hay Perth. I was told the reason for this was that the restaurant was close & sorry. I felt that they could have done something in place of the welcome drink. (Is it worth almost $400 a year to be a Accor plus member) that’s the question myself and my fiancé are asking our selves in for coming future.

Dear haydenmackenzie, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our Accor loyalty team in regards to alternatives for the welcome drink. As you could imagine, the impacts of the COVID-19 pandemic has decimated our industry and has affected many of the areas within our hotels. Regarding the closure of the restaurant, I completely understand that it's not a very popular decision to have these spaces closed. A big reason for this is we want to ensure that we can open up these areas in the safest possible way, particularly around physical distancing which we believe is still incredibly relevant. Whilst we have been fortunate over here in WA on getting through this pandemic relatively well, the country still has a considerable amount to do when it comes to controlling the spread of COVID-19 (most notably with the recent outbreaks in Victoria and New South Wales) and it's incredibly important to us here at the hotel to have a higher level of caution even if the government releases/removes restrictions. We take pride that we are trying to play our part to protect our guests, team members and the wider community as best as we can even, and know that we have to accept that it means we might be criticised for this decision. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth.

Perth Mantra on May

TripAdvisor rating 5.0/5

dhuda Business - 19/11/2020 TripAdvisor review

Wonderful venue in close proximity to everything you need for either pleasure or business. The hotel is operated by knowledgeable and helpful staff, all of which are well versed in quality customer service.

Dear Dhuda, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth.

Sept-2020

TripAdvisor rating 5.0/5

dhuda1982 Business - 30/09/2020 TripAdvisor review

Staying for 19 nights, the staff were very accommodating, professional and always ready to assist. The hotel is a safe and secure facility with staff who are fantastic at providing customer service and support at all hours.

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