Mantra on Hay Perth

Customer review rating 4.3/5 1,209 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mantra on Hay Perth
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Hotel extras

  • Spacious full equip apartments

  • indoor heated pool & Gym

  • Close to free public transport

  • onsite resturant and Bar

  • onsite parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • PERTH INTERNATIONAL AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
Business services
  • 1 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

Mantra on Hay Perth

201 Hay Street
6004
perth
australia

Tel: +611300092872

Fax: (+61)8/92674838

Check-in from 14h00

Check out up to 10h00

  • By plane

    PERTH INTERNATIONAL AIRPORT At 18km / 11.18 miles - Shuttle paying

GPS :-31.958718, 115.872236

Your meetings and events

Accommodating between 12 and 60 people, features a screen, data projector, flipchart and whiteboard and high-speed internet access.

1 

meeting room

From 1 to 80 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Video camera

  • Videoconferencing

  • Lectern

  • Day light

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

  • Slide projector

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Whether you're visiting on business, planning a romantic escape or booking a family vacation, Mantra on Hay is the top pick in Perth accommodation. From spacious hotel rooms for singles and couples to 3 Bedroom Apartments with plenty of space for families and friends. Enjoy all the comforts in the heart of the city including air-conditioning, Foxtel, kitchen and laundry facilities (apartments only) and WiFi (fees apply).

Hotel Room

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Satellite/cable colour TV
  • Direct dial telephone
Room

Our restaurants and bars

CORNERSTONE BAR AND KITCHEN

Type of cuisine: Bistro

Open seven days a week for breakfast and dinner, and serving lunch from Monday to Friday, the Cornerstone Bar & Kitchen a great spot to sample some fabulous West Australian produce and award-winning wines. Room service also available.

Our guest reviews for
Mantra on Hay Perth

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,209 reviews

Bad Experience

Customer review rating 4.3/5

Anonymous Business - 17/09/2020 Confirmed reviews ALL

I had an invasion of privacy when a key to my room was provided to a stranger who then walked in on me in a state of undress. Secondly a bag of clothing went went missing.

Dear Brooke, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. Thank you for taking to time to pass on your feedback regarding your recent stay with us at Mantra on Hay. On behalf of the team please accept my sincerest apologies that we were not able to meet your expectations on this occasion. I sincerely apologise that you were made to feel uncomfortable on your recent stay with us. Mantra welcomes all feedback as it enables us to improve the product and service at the hotel. I will be investigating with the team to ensure no guest is made to feel this way. As you could imagine, the impacts of the COVID-19 pandemic has decimated our industry and has affected many of the areas within our hotels. Regarding the closure of our restaurant, I completely understand that it's not a very popular decision to have these spaces closed. A big reason for this is we want to ensure that we can open up these areas in the safest possible way, particularly around physical distancing which we believe is still incredibly relevant. Whilst we have been fortunate over here in WA on getting through this pandemic relatively well, the country still has a considerable amount to do when it comes to controlling the spread of COVID-19 (most notably with the recent outbreaks in Victoria and New South Wales) and it's incredibly important to us here at the hotel to have a higher level of caution even if the government releases/removes restrictions. As part of the Western Australia Government, all visitors granted a pass must hotel isolate for 14 days. These rules are extremely strict, and no guests are permitted to leave their apartment until the 14 days are completed. There are not isolating guests permitted to wander around the hotel. This is monitored by WA police, our staff and their companies. We take pride that we are trying to play our part to protect our guests, team members and the wider community as best as we can even, and know that we have to accept that it means we might be criticised for this decision. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Lifesavers

Customer review rating 4.3/5

Lilla Solo - 16/09/2020 Confirmed reviews ALL

My mum had to book a hotel for me on short notice when I was returning from Queensland and had to self-quarantine. The first 3 days I had to spend in a hotel. She used to be the HR Manager for Accor, so the Mantra was her preference. By the time I arrived from the airport, even though the booking was only made less than an hour prior, everything was ready for me. The room was well equipped and everyone was really friendly and extremely helpful. Thank you

Dear Lilla, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. So glad to read you had a lovely stay. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Stay Safe! Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Good stay

Customer review rating 4.3/5

Anonymous Families - 16/09/2020 Confirmed reviews ALL

Only stayed one night, facilities were good, however there was a yucky smell in the room when we first arrived. Had to open the outside door for some fresh air. Other then that, everything else was good.

Dear Tupu, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for the constructive feedback regarding the smell of the room. I have addressed to our housekeeping team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Good stay

Customer review rating 4.3/5

Elyce Friends - 15/09/2020 Confirmed reviews ALL

I stayed at Mantra on Hay for an 18th birthday The staff were very welcoming and all very lovely

Dear Elyce, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Glad to read you enjoyed a milestone at our hotel. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

More than exceeded our limits it was so awesome! Very child friendly and felt as if we were at home straight away which is great!

Customer review rating 4.3/5

Claire N. Families - 15/09/2020 Confirmed reviews ALL

For us the Indoor swimming pool was the best. Also the beds were so comfy!

Dear Claire, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay
Customer review rating 4.3/5

Jeremy E. Families - 13/09/2020 Confirmed reviews ALL

Our experience was great up until we wanted to go to sleep when the neighbours were partying until 2:00 I the morning we didn’t get to sleep until then and had an early flight to attend

Dear Jeremy, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sorry to read that you were disturbed by your neighbours. Hope your family arrived safe and well to your destination. Thank you again for sharing your experience, and we hope to welcome you and your family on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Clean spacious.

Customer review rating 4.3/5

Phil Families - 13/09/2020 Confirmed reviews ALL

All good

Dear Philip, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Great location for my needs in Perth

Customer review rating 4.3/5

Leon C. Business - 11/09/2020 Confirmed reviews ALL

All staff were polite and engaging when I required assistance, and helpful when required.

Dear Leon, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Good location large rooms

Customer review rating 4.3/5

Anonymous Families - 09/09/2020 Confirmed reviews ALL

The bathrooms could use some updating and the rooms get rather stuffy, condensation around windows head caused mold and need cleaning. The only really disappointing thing was that we TWICE had people enter our room, don't know how this was possible but they used a room key to do so! they will not do in house booking, not even to extend your stay so i was having to go online or call agent's to make any changes, since i was travelling between the hospital and hotel it was very inconvenient. Over all the rooms are very comfortable and well appointed. The hotel is in a great location.

Dear Emma, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. Deeply apologise to read your comments around people entering your room. I have raised it with the hotel management team to investigate, to ensure this is prevented. Thank you again for sharing your experience, and we hope to welcome you and your mum on a return trip to sunny Perth. Stay well and safe. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Well located, Great stay

Customer review rating 4.3/5

Michelle J. Families - 09/09/2020 Confirmed reviews ALL

Check in was a breeze, the staff were friendly. Very clean and tidy!

Dear Michelle, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Clean & good size

Customer review rating 4.3/5

Kylie Families - 08/09/2020 Confirmed reviews ALL

We had a nice stay, comfy beds & good size 2bedroom apt. Was disappointed in the lack of utensils in the kitchen & when I called reception he wasn't very helpful.

Dear Kylie, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive and constructive feedback. I deeply apologise and will follow up with the staff member in regards to your concern about poor service you experienced. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Good stay, receptionist was superb

Customer review rating 4.3/5

Isaac B. Friends - 07/09/2020 Confirmed reviews ALL

Love how I was received by the receptionist with smiles and good conversations, opened up about the rules at the hotel and she was fun

Dear Isaac, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Great location

Customer review rating 4.3/5

Sandra Solo - 05/09/2020 Confirmed reviews ALL

I stayed in a 2 bed apartment, had everything I needed, 2 things that bugged me were 1 sink in bathroom took forever to drain and 2 balcony sliding door, did not want to slide, staff were friendly and helpful

Dear Sandra, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Convenient location

Customer review rating 4.3/5

Sam R. Solo - 03/09/2020 Confirmed reviews ALL

Premium Hotel Convenient Location.

Dear Sumanth, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Great stay!

Customer review rating 4.3/5

Anonymous Friends - 03/09/2020 Confirmed reviews ALL

We really enjoyed our stay! The location was convenient. The staff were exceptional, they were extremely friendly and helpful. The room was clean and well presented.

Dear Jaime, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Average

Customer review rating 4.3/5

Kate Families - 02/09/2020 Confirmed reviews ALL

1. Reception very dark and hard to read the paper work we are required to sign 2. Receptionist extremely hard to hear 3. Lift, corridors, room - very tired & shabby looking - looks ready for an update 4. Beds were requested to be a queen and two singles but this had not been done so we had to go back to reception 5. Aircon/heater extremely loud 6. Again level of room decor pretty average and tired 7. Photo of pool facility is misleading from what is actually provided 8. Steps down from pool were dangerous with yellow/antislip tape coming away from the step causing a trip hazard 9. Overall I would not stay here again and would not recommend

Dear Kate, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I have raised all your valid concerns with my management team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Made lockdown easyier with balcony and room to move inside

Customer review rating 4.3/5

Anonymous Business - 01/09/2020 Confirmed reviews ALL

Very Good - the only things were high water wastage re having to run taps / shower for ages before hot water arrived. Plus air conditioning although it worked it was rather noisey but all in all very satisfied with my stay. Staff were extremely helpful and pleasant. Thank you - Barry M. Rm 610

Dear Barry, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Location is ideal , Accomodation clean with everything required for a comfortable stay.

Customer review rating 4.3/5

Michael H. Business - 31/08/2020 Confirmed reviews ALL

Perfect....

Dear Michael, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

My room was clean

Customer review rating 4.3/5

Anonymous Business - 29/08/2020 Confirmed reviews ALL

I stayed at the hotel for work, the room was clean and oversized for 1 person staying, I was able to wash my clothes in the room, and park my car. However disappointed we have to order room service via Deliveroo from select stores, instead of eating at the physical restaurant at the hotel.

Dear Amanda, Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. Thank you for your positive and constructive feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to housekeeping you are able to place a sign on your door to prevent service to your apartment. As you could imagine, the impacts of the COVID-19 pandemic has decimated our industry and has affected many of the areas within our hotels. Regarding the closure of our restaurant, I completely understand that it's not a very popular decision to have these spaces closed. A big reason for this is we want to ensure that we can open up these areas in the safest possible way, particularly around physical distancing which we believe is still incredibly relevant. Whilst we have been fortunate over here in WA on getting through this pandemic relatively well, the country still has a considerable amount to do when it comes to controlling the spread of COVID-19 (most notably with the recent outbreaks in Victoria and New South Wales) and it's incredibly important to us here at the hotel to have a higher level of caution even if the government releases/removes restrictions. We take pride that we are trying to play our part to protect our guests, team members and the wider community as best as we can even, and know that we have to accept that it means we might be criticised for this decision. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Good location

Customer review rating 4.3/5

Michael H. Families - 29/08/2020 Confirmed reviews ALL

It was my sleeping experience at any accommodation. I was kept awake from the guy next door , I could here his snoring, not to mention all the banging through the establishment. The positive the staff where absolutely amazingly friendly and professional.

Dear Michael, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

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