Mantra on Hay Perth

Customer review rating 4.3/5 1,146 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mantra on Hay Perth
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Hotel extras

  • Spacious full equip apartments

  • indoor heated pool & Gym

  • Close to free public transport

  • onsite resturant and Bar

  • onsite parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • PERTH INTERNATIONAL AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
Business services
  • 1 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

Mantra on Hay Perth

201 Hay Street
6004
perth
australia

Tel: +611300092872

Fax: (+61)8/92674838

Check-in from 14h00

Check out up to 10h00

  • By plane

    PERTH INTERNATIONAL AIRPORT At 18km / 11.18 miles - Shuttle paying

GPS :-31.958718, 115.872236

Your meetings and events

Accommodating between 12 and 60 people, features a screen, data projector, flipchart and whiteboard and high-speed internet access.

1 

meeting room

From 1 to 80 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Video camera

  • Videoconferencing

  • Lectern

  • Day light

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

  • Slide projector

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Whether you're visiting on business, planning a romantic escape or booking a family vacation, Mantra on Hay is the top pick in Perth accommodation. From spacious hotel rooms for singles and couples to 3 Bedroom Apartments with plenty of space for families and friends. Enjoy all the comforts in the heart of the city including air-conditioning, Foxtel, kitchen and laundry facilities (apartments only) and WiFi (fees apply).

Hotel Room

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Room

Our restaurants and bars

CORNERSTONE BAR AND KITCHEN

Type of cuisine: Bistro

Open seven days a week for breakfast and dinner, and serving lunch from Monday to Friday, the Cornerstone Bar & Kitchen a great spot to sample some fabulous West Australian produce and award-winning wines. Room service also available.

Our guest reviews for
Mantra on Hay Perth

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,146 reviews

Great location, friendly staff and beautiful apartment

Customer review rating 4.3/5

Hayley Families - 29/07/2020 Confirmed reviews ALL

Although initially disappointed (but understood why!) that the pool and restaurant was closed due to COVID, we were thrilled with our experience at Mantra on Hay. Location was ideal and the hotel itself was beautiful. Can't wait to come back and stay once the pool is open!

Dear Hayley, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Adequate accommodation as airbnb alternative

Customer review rating 4.3/5

Dt Friends - 28/07/2020 Confirmed reviews ALL

Stayed at Mantra on Hay. Keep in mind that for an older establishment, it is kept in a relatively good condition. Staff were friendly and professional and any of our requests were addressed promptly. Hot water in the shower had very good pressure and beds were medium firm yet comfortable. We have made a reservation for five but no rollaway bed nor towels were there but as aforementioned, it was promptly rectified. Furniture had some white stains and the window had some dried up toiletpaper / tissue stuck. Overall, it was a good experience but for for the reasons described above, it is best not to have high expectations, then you will have a pleasant experience with great hospitality from their staff.

Dear Dai, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I have addressed all your concerns with the managers of the relevant departments. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

good location, easy vehicle access for drivers not used to city traffic

Customer review rating 4.3/5

Cc, K. Business - 28/07/2020 Confirmed reviews ALL

Accommodation was fine, would be much better with the restaurant/bar and pool/gym open

Dear Calum, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

well located, all basic amenities

Customer review rating 4.3/5

Anonymous Families - 28/07/2020 Confirmed reviews ALL

NO POOL. that is why we booked and then it was canceled a day beffore we arrived!!

Dear Tamesha, Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. Thank you for your positive and constructive feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you could imagine, the impacts of the COVID-19 pandemic has decimated our industry and has affected many of the areas within our hotels. Regarding the closure of the pool and restaurant, I completely understand that it's not a very popular decision to have these spaces closed. A big reason for this is we want to ensure that we can open up these areas in the safest possible way, particularly around physical distancing which we believe is still incredibly relevant. Whilst we have been fortunate over here in WA on getting through this pandemic relatively well, the country still has a considerable amount to do when it comes to controlling the spread of COVID-19 (most notably with the recent outbreaks in Victoria and New South Wales) and it's incredibly important to us here at the hotel to have a higher level of caution even if the government releases/removes restrictions. We take pride that we are trying to play our part to protect our guests, team members and the wider community as best as we can even, and know that we have to accept that it means we might be criticised for this decision. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Good stay

Customer review rating 4.3/5

Anonymous Families - 27/07/2020 Confirmed reviews ALL

Clean and nice room

Dear Hadi , We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Great, attentive, professional customer service - amazing housekeeping!

Customer review rating 4.3/5

Gf Business - 27/07/2020 Confirmed reviews ALL

The staff was extremly helpful and met and exceeded all my expextations - top marks in all areas.

Dear Gerald, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Well located

Customer review rating 4.3/5

Rich Solo - 26/07/2020 Confirmed reviews ALL

Rooms could of been a little clean remotes in sanitation packs updated tvs

Dear Richard, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Very clean

Customer review rating 4.3/5

Celeste Business - 24/07/2020 Confirmed reviews ALL

The start of our stay was perfect. Until we were threatened and later asked to vacate our room because of noise complaints. Once when we were just chatting at 11pm. Another time playing music at 8pm. Overall we were upset anddecided to check out a day early. We loved the room and the staff and would've been regular visitors to your hotel. The way in which we felt we had to walk on egg shells for 3 days ruined all the good things we loved about the Mantra. I doubt we will ever stay at your establishment again. The god things were the friendly staff that work effortlessly and effectively together to create a CLEAN and COMFORTABLE environment in which we could totally forget the outside world. The only bad thing was the issue with the noise. Totally understandable if after 11pm Thank you for taking the time to read this review.

Dear Celeste, Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. Thank you for your positive and constructive feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Perfect location

Customer review rating 4.3/5

Erica Families - 23/07/2020 Confirmed reviews ALL

4 week stay at the Mantra, great spot and comfortable rooms

Dear Erica, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Not what I would expect from 4 star hotel

Customer review rating 4.3/5

Andrew Families - 23/07/2020 Confirmed reviews ALL

Restaurant was closed due to Covid 19, even though most other restaurants have allready re-opened. Pool was also closed which was one of the reasons I chose the hotel as I could not find any other hotels with an indoor pool. Booked through your website not third party and wasn't informed of closures. For the money I could have stayed somewhere else.

Dear Andrew, Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. Thank you for your positive and constructive feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you could imagine, the impacts of the COVID-19 pandemic has decimated our industry and has affected many of the areas within our hotels. Regarding the closure of the pool and restaurant, I completely understand that it's not a very popular decision to have these spaces closed. A big reason for this is we want to ensure that we can open up these areas in the safest possible way, particularly around physical distancing which we believe is still incredibly relevant. Whilst we have been fortunate over here in WA on getting through this pandemic relatively well, the country still has a considerable amount to do when it comes to controlling the spread of COVID-19 (most notably with the recent outbreaks in Victoria and New South Wales) and it's incredibly important to us here at the hotel to have a higher level of caution even if the government releases/removes restrictions. We take pride that we are trying to play our part to protect our guests, team members and the wider community as best as we can even, and know that we have to accept that it means we might be criticised for this decision. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Did the job. Nothing more or less.

Customer review rating 4.3/5

Adam Solo - 21/07/2020 Confirmed reviews ALL

Lovely staff, let down by a bathroom decore in desperate need of renovation. Toilet difficul to flush, tiles in shower look dated with regrouting required. About 2 minutes to receive hot water in the shower (Very sensitive). No snacks or drinks in the fridge. People fighting (physically & verbally) at 2:30am in the corridor. Otherwise bed was made very well, bed was comfortable and the pillows. No mention of facilities available.

Dear Adam , Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you could imagine, the impacts of the COVID-19 pandemic has decimated our industry and has affected many of the areas within our hotels. Regarding the closure of the pool and restaurant and removal on mini-bars in o ur apartments, I completely understand that it's not a very popular decision to have these spaces closed. A big reason for this is we want to ensure that we can open up these areas in the safest possible way, particularly around physical distancing which we believe is still incredibly relevant. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sharon.A Front Office Manager | Mantra on Hay 201 Hay Street East Perth, WA 6004 Australia P: +6… | ha… | www.mantra.com.au/hay

Easy however disappointing the pool was closed

Customer review rating 4.3/5

Mellissa C. Families - 21/07/2020 Confirmed reviews ALL

We choose this location for the pool as we have 2 young kids who wanted to swim. With the pool being closed without any information of its closer on the website we were very disappointed

Dear Mellissa, Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. Thank you for your positive and constructive feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you could imagine, the impacts of the COVID-19 pandemic has decimated our industry and has affected many of the areas within our hotels. Regarding the closure of the pool and restaurant, I completely understand that it's not a very popular decision to have these spaces closed. A big reason for this is we want to ensure that we can open up these areas in the safest possible way, particularly around physical distancing which we believe is still incredibly relevant. Whilst we have been fortunate over here in WA on getting through this pandemic relatively well, the country still has a considerable amount to do when it comes to controlling the spread of COVID-19 (most notably with the recent outbreaks in Victoria and New South Wales) and it's incredibly important to us here at the hotel to have a higher level of caution even if the government releases/removes restrictions. We take pride that we are trying to play our part to protect our guests, team members and the wider community as best as we can even, and know that we have to accept that it means we might be criticised for this decision. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Great location and very spacious living areas

Customer review rating 4.3/5

Carleen K. Couples - 21/07/2020 Confirmed reviews ALL

Staying at the hotel gave us privacy and comfort. Loved the large living area and the easy access to our car. Also the location is ideal with plenty of food outlets nearby. I only chooose hotels with a balcony and love the fact that there is a balcony. Room service was great with the many choices. Will definetly be back.

Dear Carleen, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sharon Almeida Front Office Manager | Mantra on Hay 201 Hay Street East Perth, WA 6004 Australia P: +6… | ha… | www.mantra.com.au/hay

Great customer service

Customer review rating 4.3/5

Minka S. Families - 21/07/2020 Confirmed reviews ALL

Lovely staff who went out of their way to make our stay memorable.

Dear Minka, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sharon Almeida Front Office Manager | Mantra on Hay 201 Hay Street East Perth, WA 6004 Australia P: +6… | ha… | www.mantra.com.au/hay
Customer review rating 4.3/5

Anonymous Business - 20/07/2020 Confirmed reviews ALL

room smelt of hair and cigarette smoke (probably from the guy next door who smoked on the balcony all the time). Sheets had spots of blood on them. Toilet was dirty under the seat and all the switches felt greasy and left my fingers feeling the same afterwards

Dear Mr P., Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. Firstly my sincerest apologies for the delay in coming back to you. We have been investigating and following up with our teams over where we have significantly let you down. From a lot of what you have mentioned in your feedback, I unfortunately don't disagree that we have failed in a number of areas most of which is providing a clean environment. There are absolutely no excuses for this. I have shared you feedback with our leadership team and please be rest assured that we are using this to improve our standards. We have also followed up with the team members involved and actioned accordingly due to the significant fall down in the cleanliness of the room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Unhappy with facilities

Customer review rating 4.3/5

Ella Families - 20/07/2020 Confirmed reviews ALL

I booked a stay at the Mantra for our family holiday to Perth, upon making our booking we weren't made aware of the $25 a day parking fee or that the pool facilities were closed, this was extremely disappointing as the pool was a drawcard to fill time for my children whilst at the hotel. The website also does not advise that the restaurant is closed, which was also an inconvenience, for our family of four, the Deliveroo options provided were limited and disappointing, we ended up using Uber eats personally. The first night we were there the neighbours above us partied until 4am, they were noisy and disruptive, neighbours were smoking on the balconies and the smoke was lingering into our room. I was also very disappointed with housekeeping as I put out the 'please make up my room' door tag on day 2 and 3 of our stay however our room was not made up for the entirety of our stay.

Dear Ella, Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In regards to your stay you booked the stay and save package. This rate does not have daily housekeeping service, for less than 7 night stays. Weekly servicing is available to guests staying 7 nights or more. As you could imagine, the impacts of the COVID-19 pandemic has decimated our industry and has affected many of the areas within our hotels. Regarding the closure of the pool and restaurant, I completely understand that it's not a very popular decision to have these spaces closed. A big reason for this is we want to ensure that we can open up these areas in the safest possible way, particularly around physical distancing which we believe is still incredibly relevant. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sharon.A Front Office Manager | Mantra on Hay 201 Hay Street East Perth, WA 6004 Australia P: +6… | ha… | www.mantra.com.au/hay

Mould in bathroom, tiles dirty, dishwasher broken, no extra towel for extra bed

Customer review rating 4.3/5

Anonymous Families - 20/07/2020 Confirmed reviews ALL

Was booked at the Hyatt, cancelled by Hyatt due to COVID, Mantra more expensive and didn’t include breakfast! Manta pool was closed but it was not stated on web site. Room, especially bathrooms not at a satisfactory cleanliness standard.

Dear Clair, Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As you could imagine, the impacts of the COVID-19 pandemic has decimated our industry and has affected many of the areas within our hotels. Regarding the closure of the pool and restaurant, I completely understand that it's not a very popular decision to have these spaces closed. A big reason for this is we want to ensure that we can open up these areas in the safest possible way, particularly around physical distancing which we believe is still incredibly relevant. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sharon.A Front Office Manager | Mantra on Hay 201 Hay Street East Perth, WA 6004 Australia P: +6… | ha… | www.mantra.com.au/hay

Well located, good parking, not staying again.

Customer review rating 4.3/5

Brendan Families - 20/07/2020 Confirmed reviews ALL

On arrival informed that the swimming pool was closed due to COVID-19. This was not noted on webpage when booking, although was already enforced. Clear bait-and-switch. Too late to change options. My 4 year old was devastated. Apartment nice and spacious and clean. Lots of thumping during waking hours from room above - floors must be really thin. Bathroom in need of repairs - informed staff that toilet seat was broken on day one - not repaired in the 4 days we were there. Bathroom had broken towel rack and leaking shower head. Lovely staff. Parking good and reasonably priced.

Dear Brendan, Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have addressed your concerns with our maintenance and housekeeping management teams. As you could imagine, the impacts of the COVID-19 pandemic has decimated our industry and has affected many of the areas within our hotels. Regarding the closure of the pool and restaurant, I completely understand that it's not a very popular decision to have these spaces closed. A big reason for this is we want to ensure that we can open up these areas in the safest possible way, particularly around physical distancing which we believe is still incredibly relevant. Whilst we have been fortunate over here in WA on getting through this pandemic relatively well, the country still has a considerable amount to do when it comes to controlling the spread of COVID-19 (most notably with the recent outbreaks in Victoria and New South Wales) and it's incredibly important to us here at the hotel to have a higher level of caution even if the government releases/removes restrictions. We take pride that we are trying to play our part to protect our guests, team members and the wider community as best as we can even, and know that we have to accept that it means we might be criticised for this decision. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sharon.A Front Office Manager | Mantra on Hay P: +6… | ha… | www.mantra.com.au/hay

Convinently located and awesome stay

Customer review rating 4.3/5

Jyotindra Families - 20/07/2020 Confirmed reviews ALL

The apartment was well maintained, and the staff at the reception were friendly. One of the improvements I can suggest for the apartments at Mantra is the installation of bright, white lights in the lounge area for reading/writing.

Dear Jyotindra, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sharon Almeida Front Office Manager | Mantra on Hay 201 Hay Street East Perth, WA 6004 Australia P: +6… | ha… | www.mantra.com.au/hay

Pool closed

Customer review rating 4.3/5

Anonymous Families - 20/07/2020 Confirmed reviews ALL

Most of our stay was fine except we were not informed that the pool and restaurants were closed untill we arrived which left our children disappointed.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you could imagine, the impacts of the COVID-19 pandemic has decimated our industry and has affected many of the areas within our hotels. Regarding the closure of the pool and restaurant, I completely understand that it's not a very popular decision to have these spaces closed. A big reason for this is we want to ensure that we can open up these areas in the safest possible way, particularly around physical distancing which we believe is still incredibly relevant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sharon.A Front Office Manager | Mantra on Hay 201 Hay Street East Perth, WA 6004 Australia P: +6… | ha… | www.mantra.com.au/hay
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