Mantra on Hay Perth

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Mantra on Hay Perth

Customer review rating (ALL Rating) 4.4/5 1,042 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Indoor heated pool and gym

  • Close to free public transport

  • Onsite resturant and Bar

  • Onsite parking

Hotel location

Mantra on Hay Perth

201 Hay Street
6004 PERTH
Australia

Telephone +61 8 9267 4888

Fax +61 8 9267 4838

Contact email

  • By plane

    PERTH INTERNATIONAL AIRPORT At 18km / 11.18 miles - Shuttle paying

GPS:-31.958718, 115.872236

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Meeting rooms

CORNERSTONE BAR AND KITCHEN Non contractual photo

Open seven days a week from 7am to 10am, the Cornerstone Bar and Kitchen is a great spot to enjoy breakfast

Your meetings and events

Accommodating between 12 and 60 people, features a screen, data projector, flipchart and whiteboard and high-speed internet access.

Room descriptions and layouts

1 

meeting room

From 1 to 90 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Whether you're visiting on business, planning a romantic escape or booking a family vacation, Mantra on Hay is the top pick in Perth accommodation. From spacious hotel rooms for singles and couples to 3 Bedroom Apartments with plenty of space for families and friends. Enjoy all the comforts in the heart of the city including air-conditioning, Foxtel, kitchen and laundry facilities (apartments only) and WiFi (fees apply).

Hotel Room

  • Max. number of persons: 2
  • Area: From 23 m² / 247 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our guest reviews

Our guest reviews for
Mantra on Hay Perth

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,042 reviews

TripAdvisor Rating  4.0/5  1,848 reviews

Certificate of excellence 2022

Good stay, great facilities

Customer review rating 5.0/5

Calyca Friends - Confirmed reviews ALL

Facilities much better than expected, especially enjoyed the personal laundry facilities. Our air conditioners didn’t work but as weather was cooler it wasn’t an issue. Would definitely stay again

Dear Calyca R., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Pascoe

Good stay!

Customer review rating 5.0/5

Jazreel Friends - Confirmed reviews ALL

Mantra on Hay was well located near the red CAT buses which allowed us to get around Perth city really easily. The staff were all friendly and prompt at assisting us with our needs. We especially loved the communal living and dining area where we spent most of our time chilling and chatting. Would come back again :)

Dear Jazreel T., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Pascoe

Customer review rating 4.0/5

Andy Business - Confirmed reviews ALL

I found the hallways between room & lift to be very warm, also couldn't seem to control heat in room. Aircon was set to 21 but warm air still came out. I had to keep balcony door open to provide air

Dear ANDREW C., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Pascoe

Reception cranky

Customer review rating 1.0/5

Louise Couples - Confirmed reviews ALL

I found reception really cranky I didn’t know my friend wasn’t allowed at my room before 10 am. I thought if I booked a room the room was mine and am allowed visitors

Dear Deborah H., Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, James Pascoe

Not to bad

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Rooms were ok comfy enough for the 3 nights

Dear WAYNE J., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Pascoe

Hits and Misses

Customer review rating 3.5/5

T. Families - Confirmed reviews ALL

Hits: Check in was smooth, helpful front desk, and housekeeping staff was responsive to our request for towels and garbage bags. Location is near car rental and walkable to free CAT buses. Sufficient kitchen amenities (microwave, fridge, cutlery and crockery, kettle etc.) Misses: Noisy at night (can hear the traffic and people shouting on the streets), can smell smoke/haze in the middle of the night. Oven is too dirty to be used. Suggestions: Would be good to have recommendations for nearby places (e.g. groceries, restaurants, transport, points of interest etc.) at point of check in

Dear ANGELYN T., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Pascoe

Well located, good service

Customer review rating 3.5/5

Roland Couples - Confirmed reviews ALL

Spacious apartments, clean and well appointed. However, on our first night, we were awakened at 2:00 am by the noise from a washing machine and/or clothe dryer somewhere around our apartment. Apart from that, it was a pleasant stay. The personnel are quick to respond, helpful and attentionate.

Central

Customer review rating 4.0/5

Les Couples - Confirmed reviews ALL

Good as usual

Dear Leslie R., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Pascoe

Always a great place to stay

Customer review rating 5.0/5

K B. Families - Confirmed reviews ALL

Had 3 rooms for my birthday weekend. Rooms were great but wished they were closer together. Thanks to Matt for helping my family set up tables in bar for my small party. I have stayed at the Mantra for years & would always appreciate the staff & service.

Well located, excellent stay, enjoy the location and attention.

Customer review rating 5.0/5

Manuel Business - Confirmed reviews ALL

Only stayed one night but certainly enjoyed it. The attention was great and the place was great.

Fantastic Apartment

Customer review rating 5.0/5

G. Families - Confirmed reviews ALL

Great apartment, fully equipped with cooking, washing, laundry and ironing facilities. Near shopping arcades, supermarkets, car rentals and public bus stops. Great for small family planning for mid to long term vacations or business stays.

Dear Yeow G., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylviane

Perfect location in a quiet part of Perth

Customer review rating 4.0/5

Steve R. Business - Confirmed reviews ALL

Frequent user of this property to the point I know most of the reception and bar/ restaurants staff on a fist name basis always very accommodating and go out of their way to make your stay perfect. But the last couple stays the house keeping has been standard even with the make room up card at the door doesn’t mean it will get done and when it is done sometimes it’s just a quick make the bed and empty the bin. It’s not to the same standard you’d get in any other Accor property. But seriously it’s not going to change my from staying here Mantra on Hay is still my go to accomodation in Perth

Dear STEVE R., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylviane

Comfortable, but needs maintenance and better room service options

Customer review rating 3.0/5

Michael Couples - Confirmed reviews ALL

The hotel was generally well presented on outside and on ground floor but the room showed signs of requiring desperate maintenance. The furniture looked old and stained, the bathroom requires a deep clean to get rid of mould in shower. Only 1 tv and none in bedroom. The beds were ok, but two beds pushed together, not just ones big mattress. The room service options were just unappealing and overcomplicated. There really needs to be more basic options e.g. burgers, chips, steak etc. The staff were all friendly, however we had to wait until nearly 2pm for the room to be cleaned and then it wasn't fully cleaned with bins still full. Parking was good and had no issues with room access. Overall the stay was satisfactory, but the hotel overall really needs improvement

Location good

Customer review rating 3.0/5

Shontell Couples - Confirmed reviews ALL

Location was good. The shower was useless, the door to balcony was hard to close, no television in bedroom

Dear SHONTELL E., Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylviane

Easy access good staff could do with a few upgrades

Customer review rating 4.0/5

Tom Friends - Confirmed reviews ALL

Better tv that support phone mirroring or somway to hook up netflix there was nothing to watch on t.v also maybe a TV in each room would be nice

Dear Tom O., Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylviane

Good

TripAdvisor rating 3.0/5

haydenmackenzie TripAdvisor review

It was disappointing that Accor plus members didn’t receive a welcome drink on arrival at the mantra on hay Perth. I was told the reason for this was that the restaurant was close & sorry. I felt that they could have done something in place of the welcome drink. (Is it worth almost $400 a year to be a Accor plus member) that’s the question myself and my fiancé are asking our selves in for coming future.

Dear haydenmackenzie, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our Accor loyalty team in regards to alternatives for the welcome drink. As you could imagine, the impacts of the COVID-19 pandemic has decimated our industry and has affected many of the areas within our hotels. Regarding the closure of the restaurant, I completely understand that it's not a very popular decision to have these spaces closed. A big reason for this is we want to ensure that we can open up these areas in the safest possible way, particularly around physical distancing which we believe is still incredibly relevant. Whilst we have been fortunate over here in WA on getting through this pandemic relatively well, the country still has a considerable amount to do when it comes to controlling the spread of COVID-19 (most notably with the recent outbreaks in Victoria and New South Wales) and it's incredibly important to us here at the hotel to have a higher level of caution even if the government releases/removes restrictions. We take pride that we are trying to play our part to protect our guests, team members and the wider community as best as we can even, and know that we have to accept that it means we might be criticised for this decision. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth.

Perth Mantra on May

TripAdvisor rating 5.0/5

dhuda Business - TripAdvisor review

Wonderful venue in close proximity to everything you need for either pleasure or business. The hotel is operated by knowledgeable and helpful staff, all of which are well versed in quality customer service.

Dear Dhuda, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return trip to sunny Perth.

Sept-2020

TripAdvisor rating 5.0/5

dhuda1982 Business - TripAdvisor review

Staying for 19 nights, the staff were very accommodating, professional and always ready to assist. The hotel is a safe and secure facility with staff who are fantastic at providing customer service and support at all hours.

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