Mantra on View Surfers Paradise

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Mantra on View Surfers Paradise

Customer review rating (ALL Rating) 4.0/5 3,976 reviews

ALLSAFE approved hotel

Mantra on View Surfers Paradise
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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Walking distance to the heart of Surfers Paradise.

  • Outdoor spa deck.

Our accommodation(s)

During your stay in Surfers Paradise, relax at Mantra on View Hotel and make the most of your time away from home. Every room is air-conditioned and has a private balcony where you can unwind and take in the panoramic views of the city, ocean or canals. All guest rooms feature high-speed internet (fee applies) and cable TV. Relax on your own private balcony as you take in the sweeping views of the Pacific Ocean and stunning Gold Coast skyline.

Hotel location

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
Australia

Tel: +61 7 5579 1000

Fax: +61 7 5592 2908

  • By plane

    GOLD COAST AIRPORT At 31km / 19.26 miles - Shuttle paying

GPS:-27.997919, 153.428845

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

NOSH Pan Asian Non contractual photo

Experience the taste of Asia at NOSH Pan Asian. The buffet breakfast offers traditional favourites including cereals, pastries, fresh fruits and hot meals.

Your meetings and events

We offers extensive conference facilities across two levels, comprising of 9 meeting rooms equipped to host up to 600 delegates. All rooms have access to state of the art audio visual equipment, climate control, and adjacent pre-function SPACE.

Room descriptions and layouts

17 

meeting rooms

From 1 to 550 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews for
Mantra on View Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  3,976 reviews

TripAdvisor Rating  4.0/5  4,555 reviews

Well located

Customer review rating 2.5/5

Claudia A. B. Families - Confirmed reviews ALL

Our book in was disgraceful! Room not ready until well after book in time! We reported problem with bathroom at 3:30pm and it was not attended to until the next day , Rooms are not “made up” till after 2;00 pm, so that meant we couldn’t rest after spending all morning out! The room service was less than poor, beds were not made properly, nothing was replenished in room, floors not cleaned and we had to stand on the balcony while room was cleaned (it was raining)! The room service took about 2 mins, we paid for breakfast at check in for both days but our voucher was dated for one day, we had to prove we had paid for two days at the restaurant! Embarrassing! At checkin we were told our parking had been paid but at check out we were told we owed for parking! Our birthday/Mothers Day-weekend with family was NOT the best ever

Dear CLAUDIA J H., Thank you for taking the time to tell us about your experience at the Mantra on View Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ritesh Sura

Dirty and noisy

Customer review rating 0.5/5

Disgusted Couples - Confirmed reviews ALL

The room was overlooking a day and nightclub. The music was excessive. The bathroom had black mould throughout, the carpet smelt like human urine near the corner of the refrigerator, the bed also smelt like old urine, chips, dirty throughout. Back packers is cleaner and better maintained.

Dear Claire Y., Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good Stay!

Customer review rating 4.5/5

Regina Couples - Confirmed reviews ALL

Check in is easy - room is clean and the location is superb.

Dear Regina, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Regards Ritesh Sura

Reasonable

Customer review rating 3.0/5

Chris B. Families - Confirmed reviews ALL

Overall ok, however was not happy to have a $200 bond charge to my room when almost all other quality hotels I have stayed at do not do this. Additionally we checked out on Sunday the 8th of May and as at 11am on Wednesday the 11th of May the credit for $200 has not come through on my credit card account. I would not recommend your hotel to friends and family due to this policy.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! As for the security bond, we cancel it when you check out. Please allow your bank up to 10 business days to release the hold on your account. Should you have any further questions in regards to the pre-authorisation, please contact the hotel directly on (0… Sincerely,

Well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I was initially given the key for a room which had not at all been cleaned and it took me a few minutes to notice that as I had already put my bag and jacket etc down! This is very concerning given the current covid pandemic and I myself am a medical doctor. Expecting a room to be clean is the bare minimum anyone can ask for at present. It wasn't cheap at $340 either. I phoned reception and the manager came and inspected the room and then upgraded me to the suite. I think in future it is imperative to ensure that guests are only checked into a clean room! Thank you.

Dear Veera K., Thank you for taking the time to tell us about your experience at the Mantra on View Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ritesh Sura

Good location and friendly staff

Customer review rating 4.5/5

Aidan Friends - Confirmed reviews ALL

Stayed here a few times now. It's a good location and within walking distance of the beach, shops and restaurants. Staff are friendly and helpful and the breakfast is pretty nice. Rooms are comfortable although some imperfections like a bathroom door that was hard to close. But otherwise good!

Dear Aidan O., We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice view poor service

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

from day 1 room was not cleaned as should , rubbish bags left on counter by cleaners. no cutlery or plates. bond taken with no reason

Dear Guest, Thank you for taking the time to share your feedback for you recent stay at Mantra on View. While we certainly wish you had a better experience, it is feedback like this that we learn from and use to improve. We work very hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We apologise for this as this is not the expectation we have for our valued guests. We hope you will allow us the opportunity to remedy this stay and contact us directly for a future visit so we are able to delight you as we do many of our guests. As for the security bond, we cancel it when you depart. Please allow your bank up to 10 business days for them to release the hold on your account. Should you have any further questions in regards to your pre-authorisation, please contact the hotel directly on (0… Sincerely,

it was ok

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

found toilet and tap over sink leaked . small chair had no hinges on it

Dear Allan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Good location

Customer review rating 5.0/5

Janice H. Solo - Confirmed reviews ALL

Clean, polite staff

Dear Janice, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Great value, rooms & location

Customer review rating 4.5/5

Kim Families - Confirmed reviews ALL

Stayed 1 night with 2 teenage children, loud music from Cali Beach but didn’t really bother us too much. Very comfortable, safe, parking, excellent location.

Dear Kim, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Regards Ritesh Sura

Great location

Customer review rating 5.0/5

Lorraine A. T. Couples - Confirmed reviews ALL

Everything was lovely clean and spacious. Excellent view and the location was perfect for our purpose of staying. Will definitely stay again

Dear T. Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Regards Ritesh Sura

Good stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Really Nice Hotel, Great location. Short walk to shops and cafes. Would bring you own blanket, as the blankets aren't great in the rooms. Price was very appropriate, great for what you pay for. Safe and well thought out hotel. the view of the beach was lovely.

Good Afternoon, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Regards Ritesh Sura

Nice rooms but noisey location

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Nice rooms but noise from Cali Beach Club is really loud up until late. We stayed Friday and Saturday night and the music disturbed both nights sleeps. Fine if you're wanting to book a place like this to go out or something and don't want/need a good night's sleep.

Dear Angela G., Thank you for taking the time to tell us about your experience at the Mantra on View Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ritesh Sura

Lovely place to stay

Customer review rating 3.5/5

Ash Couples - Confirmed reviews ALL

Our allocated room was on the southern side of the building which was exposed to the music/ noise from the adjoining complex, Cali Beach Bar. We asked to be moved for our 2nd night of stay which was accommodated.

Dear Ash, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Regards Ritesh Sura

This hotel is on its last legs

Customer review rating 1.0/5

Hayden L. Friends - Confirmed reviews ALL

Broken wardrobe door, missing torch, vent in bathroom barely worked, mold and swelling wood in cupboard, hard as hell beds, light fittings literally screech when you move them, freezer in fridge badly needed to be defrosted, frosting layer on bathroom window coming off, no more pools

Dear Hayden L., Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located friendly staff

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Not impressed with only being able to book 2 nights vs 1 night we had a large group some could stay the 2 some only 1 and we wanted to stay together. Great check in service. Rooms were clean. Had tried to call to book which was a nightmare but booked online instead was easy.

Dear Bonnie, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Needs to be brought back up to par

Customer review rating 1.5/5

Giovanni G. Friends - Confirmed reviews ALL

The decline in quality is very obvious. The broken and damaged rooms, Doors missing off cabinets, then theres the stained, torn, marked curtains. The pillow cases were not the right size for the pillows. and this was after we were moved to a new "better" room after our arrival and seeing our original room. The original room when we first walked in, had 2 live cockroaches, which we killed and immediately went to the front desk to asked if they could vacuum and clean up in there. We returned later to find a 3rd cockroach, as well as under the beds having lots of garbage and lollies and other refuse that had not been cleaned up. So we returned to the front desk requesting a new room.

Dear GIOVANNI G., Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location

TripAdvisor rating 3.0/5

kajanand TripAdvisor review

Good central location. Checkin staff were friendly. Rooms are in urgent need of refurbishment. Good value for money. We hired 5 rooms but in current condition of rooms, not a hotel you’d want to go back to.

Amazing Stay

TripAdvisor rating 5.0/5

munishgera TripAdvisor review

The team at Mantra looked after us really well. We were part of a group of 20 and accomodating requests would have been a nightmare but the team did an amazing job. Even breakfast team was great and barista remembered our coffee orders in the following days which was commendable. The only feedback to the GM would be please buy a Popcake Machine for pancakes and put in a pancake station. The location and clientele would love this kid friendly option. We will be back again.

Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.

Excellent

TripAdvisor rating 5.0/5

rhondaw390 TripAdvisor review

This is a beautiful hotel, very stylish, friendly staff. Ocean views are amazing. We had a lovely upgrade, top floor what more could we hope for. Parking was easy, just a lovely place to stay. Easy walk to restaurants and the mall and tram close and very convenient.

Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

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