Mantra Parramatta

Comfortable, quiet room. Loved having the spa bath to relax in.

Our stay at the Mantra was perfect for what we were looking for and the perfect distance couldn’t of been more amazing. Looking forward to coming back again and try the 24 hour room service when the restrictions lift. Thankyou so much to your staff and team for coordinating our perfect stay.

Good service with the check in, nice comfy hotel rooms, and always clean and tidy :)

Stayed at the Mantra Parramatta for a girls night in with my daughter and a girl friend. The apartment hotel is conveniently located close to many good restaurants that deliver. Was disappointed that the rooms have not been updated since I last stayed there 3 years ago when it was looking a bit tired. It was cold so we needed to use the aircon to warm the apartment, however could not leave it on for long as it sounded like a jumbo jet coming in to land. I think the cleaners forgot to clean the toilet as there was not seal on the seat. There are broken tiles and the cupboard doors are water damaged. In saying that is was basically clean and the shower was hot and strong. Lighting in the kitchenette was very poor, no dishwasher. The staff member on check in was very friendly and professional. The staff member on check on Sunday could not tell me where the closest cafe was, suggested a coffee chain at the major shopping centre. There is an excellent cafe rated 4 out of 5 on tripadvisor in the next street over ( Lil Miss Collins Cafe ) Australians love their coffee and this is something the staff should know. Overall my stay was OK.

It was easy to book for a last minute getaway. Loved the spa bath

Likes: Close to Railway station. Prompt House-Keeping Staff. Neat Rooms. Dislike: Front Office / Reception staffs can be a little more courteous ( Not all of them) Treat guests which a smile not with your attitude.

Got called to Sydney for a medical emergency with a family member. Had 10 night stay at the Mantra Parramatta which was only a short drive to Westmead Hospital. Most wonderful caring staff always pleasant to deal with. The location was spot on with shopping facilities within walking distance. Lovely and clean and room was serviced regularly. Very quite at night which allowed up a good nights sleep.

The staff were really nice and easy to talk to. The hotel was nice not too fancy but defs on the nicer side. The bathroom was HUGE and really pretty my favourite bathroom I've had in a hotel room to date. I wish we had bath mats because the tiles were pretty sketchy when wet. It was right next to the shopping centre and train station so that was good. The bed wasn't the best the pillows were way too hard i used a puffy jacket i bought with me to get some sleep. The "king" bed was two singles pushed together and you could tell. We would definitely stay again even with the bed issues but they could just be things to consider for the hotel in the future. We loved our stay.

Got stuck in a lift i suffor from anxity /costrofobic.. Ask for balcony got confirmation then lady was ganna charge me for balcony. Room and carpets threw out hotel descusting dirty have photos, paid for in room breakfeast got none, no tea n coffee facilitys yet i stayed in 2 star n provided. Couldnt use any of hotel facilitys bar,pool,sauna. Most horrible exsperince in a 4 star hotel ever. No room service.

Due to the pandemic I have two totally different experiences in relation to the hotel bookings. I’ve booked Marriot and Mantra early this year. However due to the lockdown, pandemic, work and family I’ve completed losing the track about some arrangements. I received the call from Marriot to double check on the booking if going ahead or not. We reached agreement to reschedule till late this year. However I have received nothing from Mantra. And obviously I missed out the trip due to the lockdown. Unfortunately I’m not impressed. I did ring after to see if this can be rearranged but I’ve been advised too late to reschedule.

Room was nice but not happy with foxtel as there was only 4 channels available and 3 were sports and not everyone is a sports fan more channels should be available.

During these times of COVID it was fine. Maybe get staff to dust the rooms ie bathroom was a bit dusty

Celebrating my wife’s birthday, we had a ball

I was very disappointed that your restaurant was closed having to go outside to pick up dinner and one would have thought you could have supplied Continental breakfasts, I found this very inconvenient. If you cannot provide a level of service, one you should be informing guests and offering a delivery service for meals to minimise the inconvenience. Another thing I found on the floor level I was stay had a musty smell, like the carpet had been wet and turned into stale air. From the previous time I stayed feels that the quality has slipped. On another note, can you please confirm that my points for this stay have been added to my account.

The staff at the Mantra were very helpful and accommodating