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Mantra PortSea Port Douglas 4 stars

Customer review rating (ALL Rating) 4.2/5 2,240 reviews

ALLSAFE approved hotel

Mantra PortSea Port Douglas
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+ 9 Services

Hotel extras

  • Location close to shops, restaurants & beach

  • Spacious, self-contained apartments

  • Tennis Courts and Lagoon Pool

  • Walking distance to the City Centre

  • Large hotel, good for groups and large family groups

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 port douglas
australia

Tel: +611300092872

Fax: (+61)7/40872001

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 65km / 40.39 miles - Shuttle paying

GPS :-16.492078, 145.464633

Hotel services

Non contractual photo

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Bar
Catering services
  • 2 Restaurants
  • No Bar
Hotel Services And Equipments
  • Hotel informations
    • 137 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 137 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas Additional charge
    • WiFi at the hotel Additional charge
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
Access to property
  • Shuttle
    • CAIRNS AIRPORT Additional charge
    • CNS Additional charge

Our accommodation(s)

Whether you're visiting on business, a romantic escape or booking a family holiday, at Mantra PortSea we've got accommodation to suit everyone. Offering hotel rooms, 1 Bedroom Apartment, balcony overlooking the pool and gardens, a spacious 2 Bedroom Apartment, or interconnecting rooms for groups of families and friends. Enjoy all the comforts of resort-style accommodation including air-conditioning, Foxtel, kitchenette facilities and internet access.

Our guest reviews for
Mantra PortSea Port Douglas

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,240 reviews

TripAdvisor Rating 3.5/5

2,306 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.5/5

Anonymous Couples - 17/11/2021 Confirmed reviews ALL

Really good trip just a shame the pool bar wasn’t open on a Sunday

Dear David, We very much appreciate your comments regarding your stay at Mantra Portsea Thank you for your comments, we really appreciate receiving feedback for us to review and rectify to improve our guest experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, The Portsea Team

Comfortable spacious studio room.

Customer review rating 4.5/5

Jeff Couples - 17/11/2021 Confirmed reviews ALL

Nothing was too much trouble for the staff. Room was excellent, breakfast very good, and generally our stay was very enjoyable.

Dear Jeff, Thank you for your survey and lovely feedback regarding the team and our facilities. We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time. We hope to welcome you back in the future Kind regards, The Portsea Team

Good location

Customer review rating 3.0/5

Michelle W. Friends - 17/11/2021 Confirmed reviews ALL

Steps a big downfall as I suffer with arthritis and was not aware of steps only

Customer review rating 3.5/5

Darren B. Couples - 16/11/2021 Confirmed reviews ALL

Should not have to go to reception for toilet paper and soap every day as only would give one at a time. New towels and toiletries should be left at door each day. Pool bar drinks terrible. Staff in breakfast room on Tuesday and Wednesday terrible and incompetent.

Excellent room, great stay.

Customer review rating 5.0/5

Marg W. Couples - 15/11/2021 Confirmed reviews ALL

Staff were excellent, room was really lovely, only short walk to town & to the beach, perfect for our holiday.

Good-Quiet-Restfull A pleasure to stay there.

Customer review rating 4.0/5

Clarence B. Couples - 15/11/2021 Confirmed reviews ALL

As I had not stayed in Port before I was not familiar with the Best places to eat. Like the great good and the great view at the Tin Shed. Maybe some info in the rooms would help.

Dear Clarence, Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon. As for the restaurant recommendation, we do send out a link via email for the best restaurants here in Port Douglas. Alternatively, we at the reception are more than happy to recommend some of the best. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alvin

Amazing hotel

Customer review rating 5.0/5

Tessa Couples - 15/11/2021 Confirmed reviews ALL

We stayed at Mantra Port Sea for our recent honeymoon and it was awesome! All of the staff are so friendly - in particular Kat is amazing, she was always so happy whenever we saw her around the hotel, she also makes a killer cocktail! We absolutely loved our stay here and will be back!

Dear Tessa, Thank you for taking the time to write about your experience with us. We are very happy we were able to assist in providing you with a memorable honey moon and look forward to welcoming you back again soon. We will definitely pass your feedback to Kat, she would be very delighted to hear your positive feedback about her. Regards, Alvin
Customer review rating 4.0/5

Bronwyn B. Families - 15/11/2021 Confirmed reviews ALL

Relaxing

Dear Bronwyn, We very much appreciate your comments regarding your stay at the Mantra PortSea Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alvin

Fantastic Stay

Customer review rating 4.5/5

Julia Friends - 13/11/2021 Confirmed reviews ALL

Lovely resort, great pool & very friendly staff. No complaints at all we would certainly return.

Dear Julia, Thank you for taking the time to write this kind review. We are so happy to hear that you enjoyed your stay, our pool and our friendly service. I will make sure to pass on your comment to Cooper and Jacqui. Hope to welcome you back to Port Douglas again! Kind regards, The Portsea Team

Great stay

Customer review rating 4.5/5

Kim Solo - 12/11/2021 Confirmed reviews ALL

Unfortunately I had to leave the previous hotel I was staying at nearby after they tried to scam me. The mantra port sea saved my holiday, it was just beautiful and only a 10 minute walk to the centre of town. The staff were friendly and helpful, room and grounds appeared newly renovated and the pool and gardens were lovely. I hope to return next year.

Hi Kim, We're sorry to hear about your experience with the other hotel and are so glad we were able to help you and turn your holiday around. We hope to see you again next year and remember you can book direct with the property via call or email and we will be able to take 5% off the online rate. We also just suggest you get in early with that booking as many dates next year are filling fast. Kind Regards, The Portsea Team

Excellent short break destination.

Customer review rating 4.5/5

Jennifer Solo - 10/11/2021 Confirmed reviews ALL

The studio apartment overlooking the pool was clean and comfortable. The fully furnished kitchenette was adequate for myself. The only drawback was the light from the torches on the pool edge making it difficult to sleep even with the blinds down

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mantra PortSea Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments regarding the torches with our team and please if you are to stay with us again let us know so that we can allocate you a room where they won't trouble you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Portsea Team
Customer review rating 3.5/5

Judy R. Families - 09/11/2021 Confirmed reviews ALL

the staff very friendly, but found the patio needed to be swept , need more kitchen rubbish bags, the blankets had not been washed for awhile , very smelly and found a plastic panty liner stuck to one of the blankets. overall for the price we paid for one night not very happy.

A little underwhelmed with the rooms

Customer review rating 2.5/5

Cristina Families - 08/11/2021 Confirmed reviews ALL

Although the building was stunning as well as the facilities. I was very underwhelmed with the rooms. I realise they are privately owned but they all need a deep clean and better maintenance. Things need replacing. Ours had a musty/mouldy smell. Things like windows need cleaning. Also outdoor furniture was full of oil stains and needs throwing to the dump. Fridge was rusty. Touch up painting needed. Would not choose to return.

Met our needs, attention to some details would be good

Customer review rating 3.0/5

Kayla R. Couples - 08/11/2021 Confirmed reviews ALL

Location was fine, staff were friendly and helpful. Pool was lovely. Good and beverage services could be improved - longer pool bar opening time, or BYO allowed outside of these times. Full buffet breakfast instead of continental. Room could have been cleaned better before our stay - crockery was dirty, hair on the walls in the bathroom and soap scum around the rim of the spa.

Clean, tidy room.

Customer review rating 3.5/5

Nora Couples - 07/11/2021 Confirmed reviews ALL

Disappointed that there was a $15.00 daily fee for wifi. We have travelled extensively through Europe, Asia, Vietnam etc where we never paid for wifi. You can even go to Maccas and get free wifi but not so with Mantra! Hugely disappointing!

White fresh paradise

Customer review rating 4.5/5

Lynda L. Couples - 07/11/2021 Confirmed reviews ALL

Loved it fresh white clean paradise just wished the pool bar was open more and water was cooler lol but otherwise great time away

Dear Lynda, We very much appreciate your comments regarding your stay at the Mantra PortSea Port Douglas. We are sorry about the pool bar and in the coming months as business increases the hours will begin to extend again. It was just unfortunate for you that low occupancy meant we are unable to open for very long at the moment. In regards to the pool. In regards to the water unfortunately we don't control the temperature and just leave it up to mother nature. We actually get a number of complaints about the water being too cold so we are in a bit of difficult spot. But thank you again for sharing your feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Portsea Team

Mantra 2 Night Stay

TripAdvisor rating 3.0/5

Mark C 04/08/2021 TripAdvisor review

We booked a Hotel Room and although a Accor Platinum Member we didn't receive an expected upgrade (resort was only at 25% Occupancy). The room looked like it had received a makeover in the last few years, so reasonably fresh. Unfortunately the bathroom had a reasonable amount of mould around the shower so a bit off putting. We don't often stay at Mantra's and probably give them a miss from now on

Dear Mark, Thank you for your feedback and review from your stay at Mantra PortSea. My apologies for your disappointing experience. It appears we have missed the mark in a few of areas and this is not what we want for our guests I will be advising our Housekeeping Manager about the cleanliness issues in the shower. I appreciate you bringing this to our attention. Sincerely, Jamie

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