BreakFree Diamond Beach Broadbeach

BreakFree Diamond Beach Broadbeach

Customer review rating (ALL Rating) 3.9/5 766 reviews

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Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 500m to Pacific Fair (Shops)

  • 50m to Public Transport

  • Close to Resuarants and cafes in Broadbeach Area

ALLSAFE approved hotel

Hotel location

BreakFree Diamond Beach Broadbeach

10 16 Alexandra Avenue
4218 BROADBEACH
Australia

GPS:-28.036189, 153.434223

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wi-Fi

Our accommodation(s)

A fantastic Gold Coast holiday awaits you in affordable self-contained 1, 2 or 3 Bedroom Apartments set amongst tropical gardens. The apartments have everything you'll need for your stay, with a fully equipped kitchen, comfortable living area, cable TV, and a large private balcony to relax on after a hard day at the beach.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  766 reviews

TripAdvisor Rating  4.0/5  1,787 reviews

Great location

Customer review rating 3.5/5

Sharon Families - Confirmed reviews ALL

Had a family trip but was disappointed when we booked 2 rooms that we were not situated close together also we were only there for 5 days and 3 of those days the main heated pool was closed

Total disregard for our booking! POOR customer service

TripAdvisor rating 3.0/5

Vietnamexplorer Families - TripAdvisor review

5 months ago we booked and paid in full ($1200) for a 3 bedroom apt from 14-18 Nov. BAM! The $ were deducted straight off our credit card. 3 days before our arrival we receive an email stating we have been downgraded to 2 x2bedroom apts and an extra $620 is required to cover the 2nd apartment. How rude! The lame excuse given was that the resort was overbooked so our booking had to be amended….not you would call good customer service. This holiday was a family get together and our 4 rooms were scattered over the complex despite several requests months before our arrival dates for us to be near each other. Bottom line, after contacting senior Management at Acoll they graciously waived the 2 nd fee of $620 for the second 2 bedroom apartment - however their entire attitude was that. “We can change the booking and you have to accept this”. Totally unprofessional on all levels. Also they claim they were booked solid - which wasn’t true and the main pool was out of service for 4 of the 5 days we were there as they were undertaking pool maintenance. We will definitely “break free” from this chain of resorts- Your organisation -in this instance - showed total disrespect and contempt towards us (your paying customers) and we will definitely not ever visit your resorts again and will duly inform ALL of our family and friends of your rude and unprofessional behaviour towards us. Also the Wi Fi is not free and very expensive.

All located

Customer review rating 3.5/5

Michelle Families - Confirmed reviews ALL

It was very good but rooms could do with a update

Great stay

Customer review rating 5.0/5

Elena Families - Confirmed reviews ALL

Perfect

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Well located, good stay, would book again. They do need to do some maintenance. Bathroom door handle came off and stayed off. Ranch slider jamming, you have to lift and pull along track.

Dear Deborah B., We very much appreciate your comments regarding your stay at the BreakFree Diamond Beach Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also passed on the concern you have raised with the teams. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 293 reviews 9.7/10 Location
  • 546 reviews 4.6/10 Room
  • 168 reviews 7.7/10 Service
  • 19 reviews 6.2/10 WiFi
  • 320 reviews 9.4/10 Pool
  • 290 reviews 5.9/10 Amenities
  • 275 reviews 2.3/10 Cleanliness
  • 225 reviews 5/10 Comfort

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